Spilsbury
Reviews and Complaints

Spilsbury puzzles are pretty decent, but I have to say that their choice of shippers is very, very poor. They use FedEx Ground, which is just lousy. I placed an order on November 17th and it didn't arrive until December 23rd. Can you believe that? And that's just from Ohio to Washington! The order kept not being delivered, day after day it said it was on the truck but never was delivered. The outright lies on the FedEx delivery tracker were amazing! It took so long that Spilsbury reordered on December 12th. But guess what? It's now December 30th and that order still hasn't arrived. I mean, seriously, Spilsbury needs to ditch FedEx Ground ASAP! If you're thinking of ordering from Spilsbury, I'd advise against it. You're just not likely to receive your order.

I got an email from Spilsbury saying they were having a sale, so I decided to order 15 items on April 14th, 2021. Ten of the items were shipped on April 16th, 2021, which was a little slow, but I was okay with it. However, I never received the remaining five items and received an email on May 3rd, 2021, saying that two of them were cancelled. I finally contacted them on May 12th, 2021, and they told me that the other three items were out of stock.

What really bothered me was that they charged me $17.99 for shipping on all 15 items, but only refunded me $2.13 via a hard copy check. That doesn't make any sense to me. Why would they charge me for shipping on items they didn't even have in stock? It feels like they ripped me off.

To make matters worse, they were supposed to give me a free puzzle, but that didn't happen either. Overall, I was really disappointed with their poor service. It's not right to have a sale and let people order items that you don't have in stock. It's just not fair to the customers.

I recently made a purchase on Spilsbury.com for two puzzles, but to my dismay, I only received one of them. I was quite disappointed as the missing puzzle was clearly marked off on the shipping document, indicating that they were aware of the error. Despite this, they still charged my credit card for both puzzles, which I found to be quite unacceptable.

After several attempts to reach their customer service department, I finally managed to speak to a representative. Unfortunately, I was informed that I would only receive a store credit for the missing puzzle, which was not what I had hoped for. Although they did mention that the store credit never expired, I still felt that it was unfair to charge me for something they knew they weren't sending.

In the end, I did use the store credit to make another purchase, but I must say that I was left with a bad taste in my mouth. I don't think I will be shopping with Spilsbury again and I certainly won't be recommending them to anyone. It's a shame because I really enjoyed their products, but their customer service left a lot to be desired.

I recently had an experience with Spilsbury that left me feeling frustrated and disappointed. I had ordered an item from an eBay seller, oscon. Us. Azl8pxqh, on November 29th. The listing indicated that the item would be delivered between December 14th and December 28th. As Christmas approached, I eagerly awaited the arrival of my purchase, but it never came.

A few days before Christmas, I contacted the seller to inquire about the status of my order. They assured me that it had been shipped and would arrive by December 28th. However, that date came and went, and still no package. On December 28th, I requested a refund from the seller.

To my surprise, the seller provided tracking information to eBay showing that the item had been delivered. I was confused and frustrated, as I had not received anything. I called eBay to appeal the decision, and thankfully, they refunded my money instead of the seller's.

But the story doesn't end there. On January 3rd, I received a postcard from Spilsbury stating that the item was out of stock and not available. The postcard also stated that "you have not been charged." I couldn't believe it. It seemed like a cruel joke.

I can't help but feel like Spilsbury was participating in fraudulent selling on eBay. It's possible that they hacked into UPS to create a phony tracking number, which is why the seller was able to provide that information to eBay. Whatever the case may be, I was left feeling frustrated and disappointed by this experience.

Buyer beware when dealing with Spilsbury. It's important to do your research and make sure you're dealing with a reputable seller. Don't make the same mistake I did.

I recently had an experience with Spilsbury, an online puzzle retailer. I was excited to find a puzzle I wanted for only $9.99, but was disappointed to see that shipping was $7.99. However, during checkout, I was pleasantly surprised to be offered a free puzzle with my purchase. Of course, I selected the free puzzle option.

Unfortunately, my excitement was short-lived. I received an email from Spilsbury stating that the puzzle I had purchased was on backorder. While I was disappointed, I was happy to hear that my free puzzle would still be sent out. However, I was charged $8.19 on my debit card for the free puzzle.

The next day, I received another email from Spilsbury stating that my order had been cancelled. I was frustrated that I had been charged for a free puzzle that I didn't even want, and that my original purchase had been cancelled. The only thing I received in the mail was the free puzzle, which I assume was sent out for a shipping and handling charge.

Overall, I was disappointed with my experience with Spilsbury. I feel like I should have been able to cancel my entire order if they were unable to fulfill my original purchase. It's not cool to charge customers for something that was supposed to be free, and then cancel their order without any explanation. I hope that Spilsbury can improve their customer service in the future.

I've ordered from Spilsbury three times now, and I have to say, I'm pretty disappointed. The first two times, they were extremely slow, and I didn't receive my order for weeks. But I decided to give them one more chance, and unfortunately, I was let down again.

The biggest issue I had was with communication. I had to call them multiple times to get any updates on my order, and even then, they weren't very helpful. The last time I called, I was told that three of my puzzles were ready to ship, but they were waiting on the fourth one. I didn't want to wait any longer, so I asked them to send the three and refund me for the fourth. But they refused to give me a refund! Instead, they told me to call back once the three were shipped and ask for a refund then.

Honestly, I'm not even sure if they're telling me the truth about shipping the three puzzles. They lied to me about the date the fourth one would be in stock - their website said December 8th, but the lady on the phone told me it wouldn't be in until the 15th. It seems like they're just trying to keep my money without actually delivering what I ordered.

When I asked for a refund, the lady put me on hold and said "Let me see if that's a possibility." That's not very professional, in my opinion. And overall, I think their business practices are pretty poor. I definitely wouldn't recommend ordering from Spilsbury - you'll just end up regretting it.

I recently made my first purchase from Spilsbury.com to get some gifts for my loved ones before and on Thanksgiving day. I placed my order two weeks before Thanksgiving and eagerly waited for it to arrive. However, to my disappointment, I checked my mailbox every day, but there was no sign of my delivery.

I tried reaching out to their customer service team via email multiple times, but I didn't receive any response until I got a little frustrated and "yelled" at them for not getting back to me. Finally, they responded, but to my surprise, my order hadn't even been shipped yet. I waited patiently for five more days, but there was still no sign of my order. I decided to email them again, expressing my disappointment and frustration, but they still hadn't sent my order!

I was so disgusted with their service that I expressed my anger to them, which I don't usually do. To their credit, they apologized and promised to rush/speed mail my order to me as soon as possible. However, it's been well over a week now, and I still haven't received my order. I thought it would come the day after they promised me rush mail.

I decided to email them again, expressing my disgust with their service. This time, a different staff member responded, promising that I would receive my order in 5-7 days from their email that day. I was relieved to hear that, but I'm still waiting for my order to arrive.

In conclusion, I would not recommend buying from Spilsbury.com. I was not the only one scammed by them, and they lied to me endlessly. It's a shame because I was really looking forward to receiving my order, but their poor service ruined the experience for me.

So, I recently ordered some puzzles from Spilsbury. I was pretty excited to get them, but things didn't go quite as smoothly as I had hoped. I ordered three puzzles and was charged $10 for shipping. However, a week later, I noticed that my credit card had been billed a different amount. When I checked my order, I saw that one of the puzzles was backordered. I decided to call their customer service line to see what was going on.

The person I spoke to was friendly enough and explained that I would receive the third puzzle when it became available, and that I wouldn't be charged shipping on it. A few days later, I received an email saying that the puzzle was never going to be available, so it was cancelled. I was disappointed, but I figured it wasn't a big deal.

However, two weeks later, I still hadn't received any of my puzzles. When I called Spilsbury, they told me that my puzzles had been sent to someone else by mistake. They said that due to high demand, they couldn't replace my puzzles. I was pretty frustrated at this point, especially since it had been about four weeks since I had placed my order.

To make matters worse, when I asked about getting a refund, they told me that they had already reimbursed my card. But when I checked my account, I saw that they had shorted me on the reimbursement. When I brought this up, they said it was an 'error' and that they would be sending me a check for the balance, along with a discount coupon for my future purchases.

Honestly, I was pretty annoyed with the whole experience. It took a long time to get my money back, and I didn't appreciate the mix-up with my order. However, I will say that the customer service reps I spoke to were polite and tried to be helpful. And I did end up using the discount coupon on another order, which arrived without any issues. So while I wouldn't say that I had a great experience with Spilsbury, I also wouldn't say that it was a complete disaster.

I recently had an experience with Spilsbury that left me feeling frustrated and disappointed. I had called to place an order for a puzzle that was on sale and had a code for a second free puzzle with the same order. However, after waiting for some time, I never received my puzzles. Naturally, I decided to investigate the matter and called Spilsbury to inquire about the status of my order.

To my surprise, they didn't give me any reason for why my order was never shipped, but they did offer to ship me another order. They assured me that both puzzles were in stock and ready to be shipped. Unfortunately, I never received the second order either. When I inquired about it, Spilsbury told me that they had to cancel the second order of the puzzle I really wanted because it was out of stock. I was extremely disappointed and frustrated by this news. I mean, really?! How could they not know that the puzzle was out of stock before they offered it to me?

I must say that I was not impressed with the way Spilsbury handled my order. It seems like the left hand doesn't know what the right is doing. Instead of crediting the purchase back to my credit card, they told me that they would send a check refund to me via mail. I'm not holding my breath on this one! I have a feeling that I'll be calling them again because I'll never receive "it". At first, they said they were giving me a store credit for a future purchase, but I told them absolutely not. Why would I want to go through the anguish of them flubbing up a third order? No thanks!

I have to admit that I'm surprised that Spilsbury is still in business. I have a feeling that my dilemma is far from over. It never ceases to amaze me how companies like this can remain in business being so disjointed and scammers. I wouldn't recommend reading the rest of the reviews because they are just as depressing as mine!

I'm pretty upset right now, and I don't usually write bad reviews, but I just had to say something about Spilsbury. I've spent a ton of money on their puzzles, and it always takes forever to get them in the mail. Sometimes they even tell me that a puzzle I ordered isn't available. But they always send me a coupon for $5 off my next order, so I keep coming back.

Last night, I placed an order for $39 and tried to use my coupon code to get the $5 off. But when I got my receipt, the discount wasn't there. So I sent them an email asking them to apply the coupon. They wrote back and said that I couldn't use the coupon unless I spent $50. But that's not what the coupon said! I called customer service and talked to Dani, but she just repeated what the email said. I asked to speak to her supervisor, but she said they weren't available. I asked for their name and number, but she wouldn't give it to me. I was so frustrated that I told her I wanted to cancel my order and never order from them again. But she said it was already processed and couldn't be cancelled. And now it's going to take two months to get my puzzles!

I can't believe they were willing to lose a customer over $5. It's ridiculous. I don't think anyone should order from them. They don't deserve to be in business if they're going to treat their customers like this.

I done ordered from Spilsbury a few weeks back and I still ain't got my stuff yet. I called 'em up and they said I might get it by early-mid December. Ain't no sorry or nothin' for the trouble they done caused me. I was tryin' to get a present for my mom's birthday and that done come and gone. At this rate, I might not even get it by Christmas.

I got a catalog from Spilsbury and I was like, what the heck? They got this "dancing solar Jesus" on page 5 and some Jesus soap on page 7 that's supposed to "wash your sins away." I mean, seriously? Would they ever sell a dancing Mohammad or Allah soap? I don't think so. It's like they think it's okay to make fun of Christians or something. It's not cool, man. We gotta do something about it. Let's tell everyone we know not to buy from these guys. Maybe if we spread the word, we can put them out of business.

I bought some puzzles from Spilsbury on Feb. 8. I was pretty excited to get them, but it took a while for them to arrive. I called them twice to ask what was going on, and they said that they had moved to a new warehouse and were having some issues. They told me that they were "reprocessing" my order, whatever that means.

Anyway, I finally got my puzzles on March 4, which was a relief. But I have to say, I was pretty disappointed with the whole experience. I don't think I'll be buying from Spilsbury again. They didn't seem to care about their customers at all. All they did was make excuses.

I mean, I get that things can go wrong sometimes. But it's not that hard to be polite and helpful when you're dealing with customers. I don't think I'm asking for too much here. I just want to be treated like a human being.

So yeah, I wouldn't recommend Spilsbury to anyone. If you're looking for a good online vendor, there are plenty of other options out there. Don't waste your time with these guys.

Spilsbury is a company that I recently had an experience with. I must say, it was not a good one. I placed an order and they cancelled it without any explanation. To make matters worse, they still charged my credit card for it! I was not happy about this at all. When I contacted their customer service, they seemed friendly and helpful at first. They told me that they would honor store credit and not charge me the "extra $2.76" as a courtesy for all the trouble. However, this turned out to be false. They sent me a bill for it with the due date just a couple of days away and even threatened to charge me late fees if I didn't pay it on time. This was not a good experience at all and I would not recommend this company to anyone. If you're thinking about ordering from Spilsbury, I would advise you to be very careful. They seem to be a sketchy company that doesn't care about their customers. They don't refund shipping costs and they will charge you for cancelled orders. Buyer beware!

I gotta say, I'm not too happy with Spilsbury. I ordered a puzzle from them a while back, like 2 and a half months ago, and I never heard anything from them. No email, no nothing. Then, just a few days ago, I finally got an email saying that my order was cancelled. What the heck, man? That's not cool at all. I'm pretty disappointed with this whole situation.

Honestly, I don't know how this company stays in business. They seem super unprofessional to me. I mean, if they can't even bother to keep their customers informed about their orders, what kind of company are they? It's just not a good look, you know?

So yeah, I wouldn't recommend Spilsbury to anyone. Unless you like getting mad, that is. If you're looking for a puzzle or something, I'd suggest you look somewhere else. There are plenty of other places out there that are way more reliable and professional than these guys.

All in all, I hope nobody makes the same mistake I did and orders from Spilsbury. It's just not worth the hassle, you know? Save yourself the trouble and find a better company to do business with. Trust me, you'll be glad you did.

I ordered some stuff from Spilsbury on November 24th. I was trying to get some Christmas stocking stuffers for my family. I was pretty excited about it, but when I got my package, it only had two items in it. I was pretty bummed out about it, so I called them up on December 10th. They said they would send me the missing items, but I didn't get them until tonight, December 21st. That's a pretty long time to wait, especially since Christmas is only a few days away.

I'm pretty disappointed with how Spilsbury handled this situation. It's not very professional to send an incomplete order, and then take so long to fix it. I was hoping to have everything in time for Christmas, but now I won't get the rest of my order until January 3rd. That's way too late! I spent $25 on these items, and it feels like a total waste now.

Overall, I don't think I'll be ordering from Spilsbury again. It's just not worth the hassle. I'd rather shop somewhere else where I know I'll get my full order on time.

So, I gotta say, I had a pretty bad experience with Spilsbury. I mean, I already wrote a review about it, but I gotta update y'all on what happened next. I was going back and forth with them for like, at least five times, between emails and live chat, trying to figure out where my order was. They kept telling me it was either on its way or on backorder, but I never got any real answers. And then, just when I thought things couldn't get any worse, I got a postcard in the mail saying that my order, which I placed like a month and a half ago, had been canceled. Can you believe that? How INCOMPETENT can a company be? I mean, seriously, how do they even stay in business? It's like they don't even care about their customers. So, yeah, I would definitely not recommend buying anything from this crap hole of a company. Save yourself the hassle and go somewhere else.

I done ordered a whole bunch of puzzles from Spilsbury on 11/3/16, spent almost $150 on them. But guess what? Ain't got them yet! They cashed my check on 11/10/16, but still no puzzles. I tried to track them down with the tracking number Spilsbury gave me, but FedEx don't know nothing about it. I done sent two emails to Spilsbury complaining about this mess, asking for my money back or for them to send me my dang puzzles. But they ain't done nothing yet. I reckon y'all should stay away from this company, it's just a big ol' headache.

I bought three puzzles from Spilsbury and they charged me $9.99 for shipping right away. But, when I got a message that only one puzzle was available, they should have only charged me $7.99 for shipping. But, when I called to ask for a refund, the lady on the phone yelled at me and said that the charge was correct. I'm gonna have to go through my credit card company to get my money back. Plus, the free puzzle they gave me was messed up with a huge hole in the middle. Is that how they get rid of their broken stuff?

I recently bought a Spilsbury puzzle for my wife as a gift. It was the "Caught Napping" puzzle, which had 1000 pieces and featured a beautiful painting by Persis Clayton Weirs. I spent a total of $51 on this puzzle, which I thought was a fair price for a high-quality product.

However, my wife quickly became frustrated with the puzzle. She found that some of the edge pieces didn't lock together properly, and had to be taped together with Scotch tape. This was a major annoyance for her, as it made the puzzle much more difficult to complete.

In addition, she also complained about the amount of "puzzle dust" that came with the product. Apparently, there was a lot of dust and debris that came off the puzzle pieces as she was working on it. She ended up putting all the pieces in a colander and shaking it to get rid of the excess dust.

Overall, I was disappointed with the quality of this puzzle. I wish I had read some reviews before making the purchase, as it seems that other customers have had similar issues. However, I don't plan on contacting the company to complain or ask for a refund. I'll just have to "eat" the $51 and move on.

As another reviewer mentioned, I would give this product less than one star if I could. It's a shame, because the painting itself is beautiful and would have made for a great puzzle if it had been better made.

I placed two orders and paid with your representative. 1st 11-30-22 & 12-3-22. Today 12-16-22 and NOTHING. Received message from FedEx of delivery date which came and went. Called FedEx shipment in Ohio due to Spilsbury (guaranteed) delivery is the lowest on their priority list I will receive sometime before Xmas. Again I was told by your Rep. No later than 12-12-22. Social media will be notified of your terrible company.

I Placed an order in July with Spilsbury and I sent a check with the order. My check was cashed and I have never received ANYTHING from my order! I haven't never heard one word from them! I Want my products or my money back immediately. I am disabled and need puzzles for my only entertainment and I have a very low income. BAD BUSINESS. Jerry Dalton.

How long will I have to wait? I have been waiting for 5 weeks for my order to arrive and there was never any sign of it.
Needless to say, I have a tracking number and I didn't use it till I understood that there was something wrong with my order. It turned out that it was false.
Ok, maybe it was a usual thing, so I called customer support. They confirmed that my tracking number was not working, but didn't help me out anyway.
Not even their representatives were aware of where my order was.
It's terrible. It was probably lost.
I will wait for one more week and then will ask for a refund...

I bought something from this site and made my order over a month ago and still haven't received anything! When I contacted Spilsbury their support assured me my order was on its way. I waited patiently but time passed and nothing. When I contacted them and asked for a refund they said that I need to wait a bit longer. I asked them to cancel my order but they said that it was impossible. They are terrible! I'm still waiting for my order and I regret I ordered from this site!

We bought 3 puzzles from the website www.spilsbury.com. It was big mistake, and now we would like to ask for the help. We placed the order a month ago, but still no news from the seller. He didn’t confirm the order and hasn’t sent the order at all. He started to ignore us and impossible to reach him, so we wanted to ask for any advice or assistance. We want our money back. And be careful if you buy from them.

I also ordered from Spilsbury on 12/18. The order screen said order by mid day 12/19 and receive for the holidays. Received my confirmation email.

Today is the 28th and no order. I called customer service and they said it had been canceled due to credit card denial. No way. So she asked if wanted to retry. I said I was going to call the credit card company first. She then said it could be something as simple as wrong expiration date on card and sure enough she gave me the wrong date. After following through with the order, I find it convenient that before I tried to straighten out with cc company, she offers that the date could be wrong. I'm suspicious by nature and have to believe that they couldn't fulfill their orders and are using this as an excuse. Even if this is not the case, I received a confirmation email but no cancellation email. She said that was not their policy. I am very disappointed.