Menu
For Business Write a review File a complaint
Spokeo Customer Service Phone, Email, Contacts

Spokeo
Reviews and Complaints

www.spokeo.com

Learn how the rating is calculated

4.4 16 Reviews 135 Complaints
Claimed
Spokeo has claimed their business profile
Write a review File a complaint

Spokeo Complaints 135

ComplaintsBoard
E
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spokeo Spokeo - unauthorized bank charges

I was charged $24.95 for the subscription that I never subscribed to.

I only used Spokeo one time to track one email. Then I was charged for subscription, although I didn't sign up for that.

Desired outcome: I need to get my money back. And I want my credid card to be deleted from my account.

Read full review of Spokeo
Hide full review
ComplaintsBoard
O
4:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Spokeo

Same complaint as many others. I payed for a one time $0.95 report, but now Spokeo started billing me $24.95 for a monthly subscription that I never agreed to.

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
May 11, 2022 9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Opher:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on May 10, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. Once the account is located and verified, I'd be happy to assist you with your concerns. Please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
J
5:24 pm EDT

Spokeo Membership Not Authorized

I did a one time $0.95 search on Spokeo.com, which I've done before.

Somehow I was subscribed to a monthly membership for $24.95 per month.

This was not authorized and I'd like a full refund for Jan, Feb, March, and April please.

Desired outcome: Full refund and would love a response please.

Read full review of Spokeo
Hide full review
ComplaintsBoard
K
12:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo unauthorized bank charges

I used spokeo for a one-time lookup for $.95 back on July 18, 2022. Since then spokeo has been charging my paypal account every month since then totalling $249.50 The following dates and amounts are:

July 26, 2021: -$24.95

August 26, 2021: -$24.95

September 26, 2021: -$24.95

October 26,, 2021: -$24.95

November 26, 2021: -$24.95

December 26, 2021: -$24.95

January 26, 2022: -$24.95

February 26, 2022: -$24.95

March 26, 2022: -$24.95

April 26, 2022: -$24.95

I never agreed to any subscription and I have not used the service one time since then. Requesting that spokeo refund the charges to my paypal account.

Desired outcome: Please refund to my bank account via Paypal account: [protected]@gmail.com

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
May 10, 2022 9:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Kevin:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on May 3, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. Once the account is located and verified, I'd be happy to assist you with your concerns. Please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
M
12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo I paid the 95 cents for a 7 day trial of your service just yesterday....now I can not get back on your site....WHY???

Yesterday I signed up for a 7 day trial for your service now today I can't get on Spokeo at all

Desired outcome: I want my other 6 days no photos just sign up that is what I did!

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Apr 27, 2022 11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on April 25, 2022 regarding our service, and I am happy to assist in resolving this matter.

To better assist you with this matter, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
T
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo They charged my paypal without permission with 25 usd

This people of SPOKEO offered a $.95 c search one time, i took it and they stole 25 usd from my paypal account, they are thieves. i want my 25 usd back

Desired outcome: i want my 25 usd i never got back

Read full review of Spokeo and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Apr 27, 2022 10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on April 25, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
E
5:40 pm EST

Spokeo Billing

It's the same complaint that everyone else has had with Spokeo. I paid 1$ for a one-time search. I never received any information on the person I'd requested. I did cancel. Apparently, they did not. Consequently. I've been paying $24.95 since July 2021.

Desired outcome: Refund

Read full review of Spokeo
Hide full review
ComplaintsBoard
J
2:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Charges for Subscription

I am being charged $24.95 per month for a subscription which I never wanted.

I only used Spokeo one time for the basic fee. This is being charged to PayPal, and it is deducted from my bank account. Can you please cancel this, and refund my money? The date on my printout from the internet was Feb. 26, 2022.

I used Spokeo as a Free Trial and I have a printed document from PayPal which gives the Billing Agreement ID as: B-7BW66177TX694170A.

The transaction ID is: OPW86052UW558704E.

Jimmy New

[protected]@centurytel.net

Desired outcome: I would like to get a refund.

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Mar 11, 2022 10:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Jimmy:

We received your complaint to the ComplaintsBoard.com page for Spokeo, dated March 10, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.

We have provided a resolution to your request via email with the email address you have provided in creating your Spokeo account (#[protected]) and the one provided in your complaint.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!

- Spokeo Customer Care

ComplaintsBoard
T
5:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Spokeo inc

I paid for a look up of one person maybe a week ago and then this morning I was notified they charged $20.90. Not getting why I would be charged this when I only went on there to look up 1 person on 1 day and declined the offer to pay more money for I don't even know what else.

Desired outcome: Need a refund and if this some sort of subscription I need it cancelled

Read full review of Spokeo and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Mar 03, 2022 8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on March 2, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
B
4:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Spokeo Inc. Web search company

I had cancelled the subscription the day I had used it they charged me $.95 and apparently it decided to keep charging me $24.95 even when I cancel the subscription they ran my credit card through a second time for $24.95I was denied use of their services because they did not set up an account or allow me access to their site. The also refused to return the two payments of $24.95. Even refuse to open an account for me and credit me the two payments. Extremely poor business and totally unfair. Very Disappointed Customer!

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Feb 25, 2022 10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Bruce:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 23, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
E
10:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo People search website

Spokeo is a people search website that false advertises one search for.95 cents. I completed one search on 2/8/22 and was charged.95 cents as advertised, then on 2/16/22 I was charged $24.95. I called to dispute the charge for $24.95 on 2/23/22 and requested a refund since I only initiated one search. Customer service notified me that after one search your automatically billed for a monthly subscription and they don't offer refunds for cancellation. I never agreed to a monthly subscription. Spokeo is a fraud! They are liars and will steal your money after acquiring your debit card info. Buyer Beware! You have been warned.

Desired outcome: refund

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Feb 25, 2022 10:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 23, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
J
6:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo transaction still being took out of my account after I have canceled my subscription

Spokeo is still taking subscription payments out of my account after I have canceled my subscription in the past. I have contacted customer service but they never would help me with the refund of the service . And there service is not what they say it is so don't be fooled in to there scandle of buying there service . They do not do as they say . And the cancelation of there service is a hassel .

Desired outcome: a refund of the last transaction they took out of my bank account after I have already canceled my subscription with them

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Feb 16, 2022 8:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Jasper:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 12, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Furthermore since all services are pre-paid, cancelling does not generate a refund. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
I
11:07 am EST

Spokeo Spokeo

I purchased a one single search on Spokeo but have been charged 24 dollars for a membership plan. I need my refund, I never intended to have a membership plan, you guys need to solve it.

Read full review of Spokeo
Hide full review
ComplaintsBoard
T
3:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo There was an unauthorized charge

The charge was initiated after a free trial. I've never under or heard of this service. Associated with [protected]@gmail.com.

Transaction ID
3GP13655D42002107
Transaction date
Jan 22, 2022 00:17:05 PST

Transaction ID
[protected]
Transaction date
Dec 18, 2021 00:39:07 PST

Merchant
Spokeo, Inc
[protected]@spokeo.com
[protected]
Instructions to merchant
You haven't entered any instructions.

Desired outcome: Refund and cancellation of service

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Jan 24, 2022 11:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

We received your complaint to the ComplaintsBoard.com page for Spokeo, on January 22, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.

We have provided a resolution to your request via email with the email address you have provided in creating your Spokeo account (#[protected]).

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!

- Spokeo Customer Care

ComplaintsBoard
L
8:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo SPK*Spokeosearch

I've been Charged on my credit card 2 times, once on 12/17/21 for .95 and again on 12/17/21 for $24.95 but have never used them. I don't know how you got my credit card information but didn't get it from me. So please make sure that I'm not charged any more for this. I would like to know when or who made this charge to my credit card, if you can provide me with this information would be greatly appreciated.

Desired outcome: would like refund but mostly don't want to be charged any more .

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Jan 21, 2022 10:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Lavona:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on January 20, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged


- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)


- card type(s) (Visa, MasterCard, etc.)


- any other email address(es) (other than the one used to contact us)


- if PayPal, the email address associated with the PayPal account


- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks

-Spokeo Customer Care

ComplaintsBoard
D
12:56 pm EST

Spokeo phone number look up

I paid a dollar for nothing. your a scam.

Read full review of Spokeo
Hide full review
ComplaintsBoard
S
2:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Subscription Cancelled

I had cancelled the subscription the day I had used it and apparently it decided to kept charging me. I was denied a refund even though I hadn't used the service and I was 100% sure I had cancelled it. The only help I was given was cancelling the service and no refund. I highly annoyed I saw money drawn from my account. They tried to deceive me by ignoring the fact I wanted a refund. Very scummy practice

Desired outcome: Refund

Read full review of Spokeo and 1 comment
Update by Spiritsnever
Dec 20, 2021 2:31 pm EST

I had only received a $10 refund apparently. I don't seem to be the only one they had scammed as the another review below states

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Dec 22, 2021 10:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Requester:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on December 20, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

ComplaintsBoard
L
5:28 pm EDT

Spokeo Spokeo

I spent .95 on spokeo and my cash app card got charged 24.95 2 weeks later. I will be filing a police report and you all are gonna get fined.

Read full review of Spokeo
Hide full review
ComplaintsBoard
J
9:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Spokeo Search

I did a one time search on Spokeo which I've done before. Somehow they I was subscribed to a monthly memebership for 24.95. After speaking with Monica Id number 1554 she offered to cancel my account but would only refund 9.99 back to my account stating I could keep the account until the 2nd of January. What? I didn't need a membership in the first place. Im not going to use it. The charge was only 2 days ago and it's December 18th. Scammers. Stay away.

Desired outcome: Full refund and cancellation of my subscription

Read full review of Spokeo and 1 comment
Update by Jerome R Shuler Jr
Dec 18, 2021 9:36 am EST

I’ve used this service before to do a check up on fraud and this has never happened. Didn’t think I’d have to worry about Spokeo being sketchy. I get desperate times but this is a violation. I’m uncomfortable with them even having my billing info.

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Dec 20, 2021 11:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Jerome:

We received your complaint to the ComplaintsBoard.com page for Spokeo, on December 18, 2021 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.

We have provided a resolution to your request via email with the email address you have provided in creating your Spokeo account (#[protected]).

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks!
- Spokeo Customer Care

ComplaintsBoard
M
2:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spokeo Spokeo- predatorial or a scam?

I happened to land on the Spokeo website during an internet search one day. I must have done a search that required my card number for a trial, but I don't have any record of an account or a password- or an email for that matter. I'm pretty good at canceling trials that I don't intend to keep, and I don't know where this one came from. I was charged $24.95 on 11/11/21, and it's a really bad time for even that amount of money to be taken away from me. I've also been spending way too much valuable time trying to figure out what happened to my grocery money. I don't like being emotional in business situations, but I am so unhappy right now. This pandemic has made life hard enough to afford. Spokeo just made it worse today.

Desired outcome: Refund $24.95 and close any possible account

Read full review of Spokeo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
S
S
Spokeo
US
Nov 15, 2021 10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Marissa:

I received your complaint to the ComplaintsBoard.com page for Spokeo, on November 13, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.

Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your request.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care

Spokeo Reviews 0

Looks like Spokeo has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Spokeo

Screenshot Spokeo
Spokeo is a search engine specialized in aggregating and organizing vast quantities of people-related information from a variety of public sources. The platform is designed to assist users in finding and learning about individuals. Spokeo's services can be utilized for a range of purposes, including reconnecting with friends and family, performing background checks, or researching individuals for personal or professional reasons.

The information Spokeo provides may include contact details, social media profiles, marital status, address history, and possibly more sensitive data such as criminal records or financial information. The data is compiled from sources such as public records, white pages listings, and social networks.

Users can search for individuals using names, email addresses, phone numbers, or home addresses. Spokeo aims to present this data in an easy-to-understand format, allowing for quick and straightforward people searches.

It's important to note that Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore the information from Spokeo should not be used for purposes such as tenant screening, credit checking, or employment screening.

Spokeo offers different subscription plans, providing users with varying levels of access to the data available. The company emphasizes user privacy and offers an opt-out feature for those who do not wish their information to be searchable on the Spokeo website.
How to file a complaint about Spokeo?

Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.

Overview of Spokeo complaint handling

Spokeo reviews first appeared on Complaints Board on Feb 17, 2009. The latest review A company collected information about me and my family without our consent and shares and sells it on its website was posted on Mar 3, 2024. The latest complaint A company collected information about me and my family without our consent and shares and sells it on its website was resolved on Mar 03, 2024. Spokeo has an average consumer rating of 4 stars from 185 reviews. Spokeo has resolved 114 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
958 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Spokeo Contacts

  2. Spokeo phone numbers
    +1 (888) 271-9562
    +1 (888) 271-9562
    Click up if you have successfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have successfully reached Spokeo by calling +1 (888) 271-9562 phone number Click down if you have unsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number
    Customer Care
    (888) 906-0850
    (888) 906-0850
    Click up if you have successfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have successfully reached Spokeo by calling (888) 906-0850 phone number Click down if you have unsuccessfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling (888) 906-0850 phone number
  3. Spokeo emails
  4. Spokeo address
    556 S. Fair Oaks Ave., № 101-179, Pasadena, California, 91105, United States
  5. Spokeo social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
  7. View all Spokeo contacts
Spokeo Category
Spokeo is ranked 51 among 310 companies in the Web Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.