Spokeo’s earns a 4.4-star rating from 185 reviews, showing that the majority of users are very satisfied with data search services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Phone lookup
On February 16, 2023 I paid .95 cents for what I thought was a one time phone number lookup. On February 24, 2023 I was charged another $29.95 for a month subscription. I called the customer support who informed me that I had signed up for a monthly subscription after a 7 day trial. After explaining to them that I never saw that on the initial sign on, they only agreed to refund $11.98 of the total back. I feel like this is a total scam to get money on their account and a very bad practice if they want returning customers.
Desired outcome: Full refund
This complaint has been resolved automatically due to user's inactivity.
Contact search
I registered to Spokeo 7 days ago in the hopes that it might be useful in finding new contacts, of course I had to pay 2 USD for the first contact but I said it might be useful. Little did I know that I therefore agreed for them to charge me every month thereafter.
The site is a scam, you can't find anything useful, there is no refund policy, it takes you 3 minutes to cancel because it's constantly warning you how you lose even the contact search credits available when canceling, even those you paid for (yes, today the payment went in for 100, today I was "blackmailed" if I cancel, I lose everything I paid for).
The reason they charge you the first 2 USD on your first search trial is so that afterwards they are whitelisted by banking provider to take your money monthly without consent. This is a dodgy policy which I saw on a lot of scam sites.
Save yourself the 2 USD, save yourself the later credit card subscription charges, this website is a scam with less contact information about users than Google.
Desired outcome: Refund, stop automatically charging for subscriptions after trial
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 19, 2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 19, 2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo
I used this service to look up some data. Forgot to cancel the "auto subscription" it makes you sign up for. On the second money just after the auto bill kicked in I contacted them and asked for a refund. They told me they would give me a "prorated refund of less then 10.00 of the 24.95 they just charged me for a service they know I never used. All I can say is scam site. Don't use this service. Don't ever give them credit card details. Don't bother with them, they don't have what you are looking for anyway. And they are of no use.
Desired outcome: A full refund of the unused, uneeded, unwanted subscription.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on January 27, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unauthorized charges
I was using a search engine for information, and was offered a search by Spokeo for .95 cents, which I agreed to. Then they put two unauthorized charges of 24.95 on my credit card, which I never agreed to or authorized. The .95 offer said nothing about any automatic membership or anything of the sort. I have been billed for a service, that I never requested or used at all.
Desired outcome: I would like a refund of the unauthorized charges.
This complaint has been resolved automatically due to user's inactivity.
Dear Fred:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on January 17, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Single Search for $0.95
On Oct 20, 2022, I purchased a single search for $0.95.
A week later I was charged $24.95 and every month for 3 months after that, for a subscription I did not ask for.
10/31/2022 $24.95
11/30/2022 $24.95
12/30/2022 $24.95
I have an open ticket, #3800358.
Considering you sent me a receipt for my $0.95 purchase, but not a single receipt for the subsequent charges leads me to believe that it is your intentions to mistakenly charge unsuspecting consumers.
If this is not resolved by January 10, 2023, I will contact my credit card and have them initiate a chargeback.
Desired outcome: I am not looking for an explanation but rather a refund for $74.85 to my card ending in 7527.
This complaint has been resolved automatically due to user's inactivity.
Dear Rick:
We received your complaint to the ComplaintsBoard.com page for Spokeo, on January 9, 2023 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
We have provided a resolution to your request via email with the email address you have used in creating a Spokeo account and associated with the referenced open ticket, #3800358.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care
Spokeo extra fees
I used your "service" on 12/24/2022 and paid my 95 cents. You tried to place a fraudulent charge to that card on the morning of 12/31/2022. This fraudulent charge caused my card to be canceled. I could not replace it until 1/3/2023. Your fraudulent practices are hurting people and you need to stop this terrible process. I have filed a complaint with the BBB of Los Angeles and will be finding out who hands out business licenses in CA and report this fraud to them.
Desired outcome: Any repercussions from your State Agency will suffice.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on December 31, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate any Spokeo account or accounts with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Consistant billing
I signed up one time for .95 cents or something like that and i made sure to cancel my membership because i knew they were gonna charge me monthly if i didn't. So i made sure i canceled and i got the confirmation email and everything and the next month i got charged 24.95 so i emailed customer service and they said it might be that i signed up on another email. i did not i checked. But i got a refund. Here i am the next month and they charged me again, the same amount and it says *claim reversal: Spokeo*. I emailed them again and i got an automated email from them in response saying they're closed the 24th and 25th and will resume on the 26th. It's the 27th.
Desired outcome: A refund and no more charges
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on December 27, 2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account, where each account and/or service is tied to the email address used in creating said account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate any Spokeo account or accounts with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Credit card charges after a one time $0.95 fee
Two months ago I took advantage of a one-time offer to look up a company name, for a $0.95 charge thru PayPal. Since that time I have been charged twice for $24.90. I did not authorize any payments, nor did I agree to any service beyond the initial payment. Please remove me from any further charges, and refund the two $24.90 already taken. I am also writing PayPal to no longer honor any charges from your company. Thanks... Don Barringer
This complaint has been resolved automatically due to user's inactivity.
Dear Don:
I received your complaint to the ComplaintsBoard.cocm page for Spokeo, dated November 20, 2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unauthorized Spokeo subscription.
October 29th I entered the website of Intellius to conduct a search for which I was offered a one time lookup for $7.95. Intellius wound up charging me $24.95 for a subscription which I did not authorize. I contacted PayPal and my money was refunded. During my transaction with Intellius, Spokeo somehow was able to debit my PayPal account for $24.95. However, my complaint to PayPal resulted in a denial of my claim due to "insufficient" documentation. I do not understand what particular "documentation" Paypal requires because I did not submit a subscription request to Spokeo for a subscription. Spokeo probably scams millions of persons in this manner processing fraudulent subscriptions. They are criminals in my opinion.
Desired outcome: A refund of $24.95 from Spokeo
This complaint has been resolved automatically due to user's inactivity.
Dear Omar:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on November 6, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Upon review we have fully resolved your request for this matter.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unauthorized credit charges
Never ever give SPOKEO your credit card info. Like all the others filing complaints about Spokeo (check the internet!) since 2006!?
Just like the one on this site from June 2022:
"They were running a promotion months ago for one report for 99 cents but like most of these "services" required payment of 99cents with your credit/debit card... (Bad idea). I went ahead and approved the 99cents transaction. When my monthly credit card bill came in I was surprised to see multiple automated charges on my account that I never agreed to or inquired a report about."
I miraculously subscribed to this service, an automatic monthly payment of some 26 dollars I NEVER agreed on. I switched off the automatic charge on my account and stopped the unwanted unrequested 'subscription', immediately. Like Spokeo is 'advicing' on the internet: to log in on their website again, in order to unsubscribe. Whatever I did there, it wasn't unsubscribing. Because I found out, 2 other unauthorized payments were made to Spokeo from my Paypal account: the automatic charge switched ON somehow?
I will not stop to complain everywhere possible and keep on, keep on, keep on raising the issue with Paypal about Spokeo, not until I got the 3 unauthorized payments back and NEVER EVER be charged again by Spokeo.
Btw I don't believe the complaints on Spokeo, as it seems on this site, are 'resolved'. This is exactly the reason why I'm filing my complaint here as well.
Desired outcome: I want my money back and never be charged again by Spokeo.
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on November 1, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Unauthorized charges
Chatted with Susana in Customer Service on 10/24/22 at 10.25am about Tranaction id 27A611807C917871C ending in card 8277. I Did not authorize the amount charged of $27.95 (on 10/20/22). I only charged $.95 (on 10/12/22) for a one-time service and did not agree to any additional payments or contract of service with them to have incurred an additional charge of any kind. Had asked Spokeo to refund the $27.95, as I did not agree to any service agreement with them and was told by Susana that they would refund the charges, but have not yet been refunded the monies. This is a scam attempt to defraud people of a monthly service fee that they did not initially sign up for!
Desired outcome: Give me the refund promised
This complaint has been resolved automatically due to user's inactivity.
Dear Requester:
I am sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, dated October 24, 2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
In order to make sure that your request is fully addressed please contact Spokeo Customer Care directly through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Thanks
-Spokeo Customer Care
One time 95 cent look up resulted in $25 charge to paypal for a subscription that I didn't want, nor did I sign up for.
I wanted to look up one quick thing. Pay the $.95 and then be done. Nowhere did it state that that one thing would mean I was going to subscribe to a service. It's pretty scammy that this was done.
I put in for the report on Sept. 27 and then on Oct. 5 I was charged for this service, in the middle of the night, so I know it wasn't me signing up for it. It's not a service I need.
Desired outcome: I would like my money refunded.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.cocm page for Spokeo, on October 5, 2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo phone location service
I was looking for a way to find the location of my stolen smartphone and came across Spokeo through a Google search, which claimed to provide this for a small fee of $1...
However, since I used my bank debit card to pay this small fee, Spokeo took that as a sign that I was a good mark to steal more money from my bank account and removed another $24.99 tonight, which I did not see until they were already closed. 😒😡😡😒
I am furious about this as not only did they service fail to provide a means of locating the missing phone to begin with, but now I find they supposedly have a 'No Refund Policy' as well & the only thing I can do is try to cancel a membership that I never intended to enter into, for a service that does not provide what it advertises, meaning the $24.99,stolen from my account is just lost now. 😲😵😵😲
I just don't get it. How can organizations like this be in business, providing a substandard product, along with sneaky / underhanded tactics to procure money from innocent, albeit somewhat foolish consumer victims? 👀❓❓👀
Desired outcome: Cancellation of any service membership and full refund of funds deducted from debit card....
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on September 24 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
We currently do not offer any phone tracking services. Phone tracking requires technology that is outside of our services.
Here are results that may be included in our Reverse Phone Search:
- Owner’s name
- Address
- Name of carrier
- Membership origination
Please keep in mind that our Reverse Phone Search will only yield results for individuals within the United States.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Scammer scamer me out of over $7,000 I have his email
9/9/2022 around 2:30am
to whom it may concern;
i ordered the survice on james roger for $29.95. And i cancelled it the same day. 9/9/22 you took $29.95 out of my account. I am cancelled it. As of 9/9/22 and i would like it returned to my account. Spoke was not what i thought it was. . I thought i had 7 days for a refund before you taken anything out of my account. I did not use any of your survices. Please replace my $29.95 as soon as possible.
Thank you,
Catherine Gonzalez, 204 Chisholm Trail, Forsyth, Mo. 65653 [protected]@gmail.com [protected]
Desired outcome: I did not receive any services
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Catherine:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on September 9, 2022 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
It is about misrepresenting Ms advertising lying down right rod and every single company on the internet does it
Okay well it's like I thought don't have enough room to explain my complaint so that's another way of you and all the other companies to avoid your responsibilities and to avoid answering for your deceptions I was asking the Google engine to send me to some place I could find out how many email addresses I had they sent me to you first thing out of the gate you said it completely free so I push on it right off the bat 95 cents lie it's not about how much it is I could care if it was a penny 95 cents or $100 you lied it is not free it is 95 cents that is a fact you lied that is misrepresenting that is misadvertising that is fraud you say one thing to get another every single company on the internet does that I am compiling a whole list of companies just like this with all the information and screenshot and everything and I'm going to send it to the federal government justice department and to the Attorney General of the United States because somebody's got to do something about all this fraudulent activity they're getting away with and claiming to be a legitimate company can't be a legitimate company if you're lying to your customers am I right facts are facts I got the words in black and white
Desired outcome: And this part is a joke. You don't give enough room to explain so I'm not going to bother that's how you get away with avoiding your responsibility and broadening the American people
Well I don't need to put down a whole lot of more words I think I explained pretty well my complaint I don't have a need to be deceiving or misrepresenting or misleading or fraudulent or lie so I know that nothing's going to be done about what I said Not until there's enough of us private citizens to make the government listen and to cite the company that they handed it over to protect us from exactly what every single company on the Internet is doing to the American people. That's all I have to say
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on July 23, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
We currently do not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo
On July 9,2022 I too looked at the Spokeo site to see what it was about. I too agreed to validate I was 18 by putting my visa info on their site because it said for $0.95 one time charge I could look up an old friends possible address and agreed to that. I agreed to a $0.95 one time charge on that day. Well today my account was hit with a $24.95 subscription payment I did not authorize and I’m really upset. I would like my money returned and looked on their site and they offer no way to delete my visa info or personal information. This is stealing and a scam. I want answers.
Desired outcome: I want my money returned immediately!
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on July 16, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
People search
Last February I used Spokeo for a one time lookup, paid like 95 cents for the service. A month later I notice on my Visa statement a charge of $24.95. Consulted them by online chat and was told that I had, unbeknown to me, enrolled in a monthly subscription @ $24.95 per. Naturally I balked at that nonsense and was assured I'd be unsubscribed. The following month the $24.95 charge appeared on my Visa once again. I then emailed asking why? Their response was they had no record of the chat and implied I was lying. The email back and forth resulted in the cancellation of the subscription and two refunds, one of $9.98 & one of $19.96 applied to my Visa on June 30 2022. How these amounts were determined are, to me, a mystery. For 5 months while attempting to cancel this fiasco, I was being charged $24.95 every month. I contend Spokeo should credit my Visa $124.75 minus $29.94 previously credited resulting in total of $94.81. Thanks
Desired outcome: Please Refund $94.81
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on July 9, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Keeps charging me yet I didn't sign up...
I have been charged several times by this company. Let me tell you- it's getting OLD. I tried to cancel it through my PayPal which I thought I thought I did when I already saw a old prior charge & filed a dispute. I have had to deal with them once before already, they were rude & told me I was basically s.o.l since I "didn't catch the charge within xx amount of time/days" which I thought was such b.s. bcus nobody plans on needing to comb through any & every days debit transactions in case of this sort of thing. I had to take my payment card information off my tablet to stop this from happening. My last 4 of my card is 8337. I want a refund for all the charges made on my card.
Desired outcome: Refund my debit card of all charges made to it.
No. You guys refunded me $0.98. NOT the 2 payments of $24.99 I was charged... you guys need to refund me $50.00 not $1.
The complaint has been investigated and resolved to the customer's satisfaction.
Yeah see both of those explanations were just a bunch of words that didn't even need to be put into text all you needed to hear was they were going to refund your money there wasn't a word mentioned about refunding your money it was a bunch of bull and an explanation and it doesn't even come close to cutting it I wish people like us would become a giant group that can actually get the government to do something about all of this fraudulent and completely rude irresponsible unethical business practices it's ridiculous there are laws that are being broken by the record amount every day by every single company on the internet misleading misrepresentation fraud lying it's illegal why are they getting away with it we need to band together and make the government put a stop to it they should have never handed over the Internet to the private company that they did to oversee the internet because they are doing a lousy job I feel for you you ain't never going to get your money back you get a whole bunch of b******* excuses but you ain't never going to see your money and that's stealing and the government's allowing it
Dear Requester,
Thank you for your comment.
You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding Spokeo and our services.
Thanks!
- Spokeo Customer Care
Dear Ashlee:
Thank you for your reply.
As previously mentioned, we have provided a resolution to your refund request. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Dear Ashlee:
We received your complaint to the ComplaintsBoard.com page for Spokeo, dated June 25, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
We have provided a further response and a resolution to your request via email with the email address you have provided in creating a Spokeo.com user account. I apologize for any inconvenience, or hardship this matter may have caused.
You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care
Unauthorized charges
Absolutely under no circumstance give spoeko your credit card info. They were running a promotion months ago for one report for 99 cents but like most of these "services" require payment of 99cents (understandably) with your credit/debit card... (Bad idea). I went ahead and approved the 9cents transaction and at first was very happy with the report I got given it cost me only 99 cents. When my monthly credit card bill came in I was surprised to see multiple other charges on my account that I never agreed to or inquired a report about. I emailed them to find out what the charges were from. To this day I still have heard nothing to the point I've had to block their payments via my credit card. Even more of a hassle is to help recoup the money of unauthorized transactions the credit card company wants to make sure you made every effort to resolve the issue with the merchant before getting involved which is a tedious task taking time and money away from my family even further all because I fell for the 99cent report trap. Please head my advice if you give them your credit card you will pay for it (literally) forever and whether you like it or not it seems.
Desired outcome: refund of all the money that was charged to my credit card which with AutoPay I was paying off without even realizing it.. with the exception of the 99 cent i agreed too and my information removed from their system
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Anna:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on June 2, 2022 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Biling not wanted
Seems like spookeo likes to spook people with hidden charges. Steer clear of this company as they like to pad their account with info that is totally free. Seems.like.their buisness model is fleecing hard working people out of their money. You'll only get high blood pressure an info you can get for free with just a GOOGLE SEARCH. STAY AWAY FROM THEM
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on May 23, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo Reviews 0
About Spokeo
The information Spokeo provides may include contact details, social media profiles, marital status, address history, and possibly more sensitive data such as criminal records or financial information. The data is compiled from sources such as public records, white pages listings, and social networks.
Users can search for individuals using names, email addresses, phone numbers, or home addresses. Spokeo aims to present this data in an easy-to-understand format, allowing for quick and straightforward people searches.
It's important to note that Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore the information from Spokeo should not be used for purposes such as tenant screening, credit checking, or employment screening.
Spokeo offers different subscription plans, providing users with varying levels of access to the data available. The company emphasizes user privacy and offers an opt-out feature for those who do not wish their information to be searchable on the Spokeo website.
Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.
Overview of Spokeo complaint handling
-
Spokeo Contacts
-
Spokeo phone numbers+1 (888) 271-9562+1 (888) 271-9562Click up if you have successfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have successfully reached Spokeo by calling +1 (888) 271-9562 phone number Click down if you have unsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone numberCustomer Care(888) 906-0850(888) 906-0850Click up if you have successfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have successfully reached Spokeo by calling (888) 906-0850 phone number Click down if you have unsuccessfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling (888) 906-0850 phone number
-
Spokeo emailsahovsepian@spokeo.com100%Confidence score: 100%Supportcustomercare@spokeo.com100%Confidence score: 100%Support
-
Spokeo address556 S. Fair Oaks Ave., № 101-179, Pasadena, California, 91105, United States
-
Spokeo social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024 - View all Spokeo contacts
Most discussed Spokeo complaints
I searched online to check my address and home value, but found incorrect resident information.Recent comments about Spokeo company
I searched online to check my address and home value, but found incorrect resident information.
Woobox
1 review
QRCode-Generator / Egoditor
4 reviews
DuckDuckGo
271 reviews
LivePerson
20 reviews
Prezi
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Dear Requester:
I am truly sorry to hear this. I received your complaint to the ComplaintsBoard.com page for Spokeo, on February 24, 2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care