Sport Clips
Reviews and Complaints

Hi

My name is Borche

On 03/18/2023

I checked in online for hair cut with Veronica for 12:32 in Willowbrook Illinois in sport clips location 7815 South Kingery Highway 60527 willowbrook ilinois 60527

I'm regural costumer there.

I went on time and on screen shows 3 min waiting time, then instead to be served Veronica take another person who is first available check in online and put me down the list to wait,

I ask the menager why and she was rude and tell me call the corporate or go somewhere else, i stay and waited till 1:18 to have hear cut,

Veronica ask me wath hapend and i start explaining wath hapend and that the menager Miki was little bit rude and that i waited long time and im not happy about that. Miki the menager then turn around and tell me she can chaise me out if she want on the middle on the hear cut , i can't believe and ask her are you serous and she sey go out know.on middle of haircut.

I fell discriminate and humiliated to not have the right to express my concerns and not to have hair cut maybe becouse of my accent?

My 7 years old son was with me and i fell so embarrassed infront of him and all other people that were in the sport clips in that time.

I call police i will have police report in 2 days.

And i will please you to keep the video from the cameras on that location becouse i will fill lawsuit against sport cut clips. I will sue you for harassment and discrimination.

My phone number is [protected]

You can contacts me if you want.

I checked in online for the Sport Clip here in Clarksville Tn located at

108 Morris Road Suite #102

I have used this location for 4 years now and never had nothing but the best service till today.

I checked in online and it told me to arrive by 5:39 pm... So I waited and I arrived at the location at 5:15pm I'm always early.

Once I arrived at the location it was already closed. Why would the location give you an arrival time and then not be open. I was extreme upset. I drove there and then to find the place already closed. This is no way of doing business.

I am the wife that tagged along with my husband whileI am the wife that tagged along with my husband while we were out Christmas shopping only to have my husband make an appt online thru the Sporta Clips APP with Ms Emily and once we got to the establishment my husband checked in on his phone and was checked in by another stylists working in the actual Sports Clips salon also when my husband and myself walked in to wait for Ma Emily —— ONLY to have Ms Emily take another stylists client in front of us due to the other stylists was still on lunch - even thou my Husband was showing in the board ti be nested and then got bumped. -Ms Emily NEVER had the courtesy to ask my husband if he minded that she take someone in front/before him - please EVERY ONE beware if you are looking for a reputable place that you will get great customer service along with getting a great haircut - DO NOT go to Sports Clips located in Cornelius, NC at 20619 Torrence Chapel Rd with stylist Emily

we were out Christmas shopping only to have my husband make an appt online thru the Sports Clips APP with Ms Emily and once we got to the establishment my husband checked in on his phone and was checked in by another stylists working in the actual Sports Clips salon also when my husband and myself walked in to wait for Ma Emily —— ONLY to have Ms Emily take another stylists client in front of us due to the other stylists was still on lunch - even thou my Husband was showing in the board ti be nested and then got bumped. -Ms Emily NEVER had the courtesy to ask my husband if he minded that she take someone in front/before him - please EVERY ONE beware if you are looking for a reputable place that you will get great customer service along with getting a great haircut - DO NOT go to Sports Clips located in Cornelius, NC at 20619 Torrence Chapel Rd with stylist Emily

I have a preferred stylist and for some reason now I can no longer request her on your very poor website. This makes no sense as the competition is so strong. We can chose other firms of shops for haircuts. I am not sure if this is driven by the franchise owner or it is now a general practice now for the company. I find it unacceptable and the website horrible. You should be focused on driving your customers to a user friendly website, but you force me to call to location. If you don't change your practices, I will go to my prior stylist which is a longer drive, but the company and store is much more accommodating.

I am willing to put in my name, but I guess you don't really care what issues your customers have.

My name is Glenn Fischer. I should be in your computer unless that is a problem too.

Walked into Sports Clips at 20212 Eva St Ste #230, Montgomery, TX 77356. Signed in, sat for 20- 25 minutes. An Aiden G. (see pic) came after. I was 17 min away and he was 34. One the the stylist walked out asked if they had someone else with them. It was clear she knew them. She finished her clean up and called for them. At this point I took a pic of the screen, she saw me and walked to the front where she pushed something, grabbed a receipt out of the printer and stuffed in her pocket. When I looked up, her customers name was gone from the screen. At this point I had sat there for 35-40 minutes watching. 3 stylist, another walked out of the back. Nothing. I'm sure you can understand my dis-appointment. Please note that I am not someone that complains, I simply walked out, never to return. New to the immediate area. I will drive back to the Willis location where I know I will be treated like a valued customer.

Marc T.

At this time, we ask that you cease all communication with Sport Clips. We are sorry we failed to meet your expectations, but we will not condone further calls, voicemails or emails.

-The Sport Clips Team

This is a company that claims to be supporting handicapped veterans. It’s now clear that their only concern is there pocketbooks. This is how it started.

The owner of the Grafton WI shop has no idea of what customer service means. The shop turned me away after I had checked in on site and even after two communications from the corporate office is unwilling to respond to the problem. I am a heart failure patient and only get out occasionally. It was not a minor inconvenience it was a major disruption in my attempts to stay independent. I will make it my mission to keep pointing that out in every available forum. Anyone reading this should avoid doing business with a cold hearted owner who doesn’t care for people and only cares for her money.

After multiple contacts with corporate communications I received this message.

We would like to send you a free haircut coupon for your next haircut that you can use at any location.

I then returned comment with my email and phone.

I have made multiple attempts to communicate with them since to no avail. It must be the whole company creating a positive smokescreen with no real action. Avoid this brand at all costs.

Please help me in spreading the word about this anti handicapped corporation. They have no intention of keeping their promises.

Scott

I am not satisfied with my haircut, I like this salon but after coming here after a while, I was extremely disappointed by their service. The people won’t listen to me and mess up my haircut because I said to just trim from the side and back, while they just started cutting and now looking horrible, and not to mention how expensive they are while doing a horrible haircut.

I checked in to rosemount mn location with an 80 minute wait time. I made sure I was choosing the right location and saw my name listed on the AP and the time counting down. When I arrived at the rosemount location my name was not on the list and I was told it would be another 45 minute wait unless someone doesn't show. I pushed back leaving for a family event for this appt. I could not wait. This is the 3rd time this has happened in the last few months and only 1 time was I able to get on with showing the person there the AP showing me ondeck. The AP obviously has flaws. And with the policy of not accepting phone in apps. I will have to find another place to cut my hair every 3-4 weeks.

I signed up online for an appointment at Sports Clips on Ironbridge Rd in Chesterfield,Va on [protected]. I picked Tiara J and my appointment was in 20 minutes. Got there 5 minutes early and checked in. The board showed I was on deck. I waited for Tiara to finish checking out her previous customer and sat waiting as she chatted with a coworker who was waiting on her customer. When Tiara saw the customer she realized she knew him and asked the other stylist if she could cut his hair. Next thing I know I looked at the board and it said my appointment was in 22 minutes instead of up next! I asked about it and she said something happened with the computer which was a lie because I was sitting there watching the whole exchange! Being upset is putting it mildly because this is the 2nd time this has happened at this store! Lucky there was another Sports Clips down the road who was able to take care of me.

The owner of the Grafton shop has no idea of what customer service means. The shop turned me away after I had checked in on site and even after two communications from the corporate office is unwilling to respond to the problem. I am a heart failure patient and only get out occasionally. It was not a minor inconvenience it was a major disruption in my attempts to stay independent. I will make it my mission to keep pointing that out in every available forum. Anyone reading this should avoid doing business with a cold hearted owner who doesn’t care for people and only cares for her money.

I am not one to complain. We have only two locations in our city. The first location I would visit was closer to home. I stopped going to this location, because the stylist I got three times in a row. She would be done in less than 10 minutes with cleanup, combing or any gel. I would have to go and shower afterwards. Now the second location is farther away. Never had an issue. Asked for a light cut scissors only. She cut so much off the sides it looked like she used a machine. I mentioned it enough and was to short. She tells me that she would fix it. She continued to cut and it got worse. It looks horrible and unfortunately there is nothing I could do. I don't mind paying for the service, but I would like more experienced stylist.

At this point I am now considering paying even more just to not go back. And I always would leave a tip. First time I have not.

My 12 year old son came home crying from a haircut he got from Sports Clips. He ran in the bathroom crying. I looked like someone put a bowl on his head and cut it. I called and asked for a manager and very nicely explained I have never had a problem with Sports Clips and have been going since they opened years ago. Told them I am not one to complain but this haircut is awful. She told me they weren't busy to come back in and they would fix it. I brought him back and the woman who cut my hair came over and wanted to fix his hair. I said absolutely not I wanted the manager to fix it. The manager said she would just be a few more minutes with her client and would be with me. I sat down and waited. Thirty minutes went by and she still wasn't done with her client. I asked how much longer she would be. She apologized and said would be few more minutes. Forty minutes later she was done and was checking her client out and began chit chatting with them with no sense of urgency that I was upset and angry. Finally she took my son and somewhat fixed his hair.

My son had long hair he was just able to put in a pony tail. He showed the lady how much he wanted taken off which wasn't much and this is what she did. I wasn't looking for anything free but under the circumstances and how angry I was they should have at least offered me my money back. I will never go back there again and I am not looking for any coupons etc. I want you to know that this location has gone down hill. The owner used to be there now it's only a bunch of young adults running it and it shows.

23 August, I went on line and signed up for a haircut and a few MVPs. I arrived on time only to be pushed back by fifteen minutes because someone else had missed their appointment and the stylist put him in. This is the third and last time this will happen. I waited for another 15 minutes only to have it done again. As the Senior Vice Commander of my VFW post, I will make my district and State commanders aware that Sports Clips is NOT supporting our cause and are not

performing as it should. At this point the lack of concern and customer service leaves me not to return again.

July 22, 2022. Lynette (I don't know her last name) had cut my hair several times, and did OK. But the last time she cut my hair way too short, without even asking me if I wanted an extra short haircut. She basically treated me as a clueless old man (I'm 64) in a nursing home who supposedly didn't even know what he wanted, or didn't care. And then she asked me, as she had once before, if I was eligible for the over-65 senior discount, which is RUDE. I will never go back to this location again, as long as she is there.

Saturday July 23rd I was In the Paducah, Ky location getting a routine haircut which by the way is always a good job! The store was completely full and all stylist were very busy when the manager named JOAN called every ones attention and began to chew all employees out for not doing something or not participating in the laundry. Her words were that [censored] wont happen again or heads would roll! As a prominent business owner in this town, That behavior with my managers would bring severe consequences. Very unprofessional and quite frankly TRASHY! It is my understanding that this happens on the regular and nothing is said out of fear. When your stylist begin to leave to work elsewhere, customers and myself included will follow. The look on all the customers faces is a look to remember. I hope the recipient of this complaint has the care to look into this situation and correct it before the fall out!

Huntsville Texas Sports Clips July 6 between 9-10 am hair stylist buzzed hair extremely fast and did not cut at level requested, seemed frustrated when I asked for it to fade higher then proceeded to buzz so high cut the top level of my hair completely ruined my hair and cut most of it rounded in the back while moving as quickly as possible I requested that was high enough and she insisted she had to blend it more and more and kept insisting and then kept cutting and cutting it to an embarassing level.

What is the point of letting someone speaj if they decide what they want to do.

The store in west town Pennsylvania has ridiculous hours, and less than courteous staff. Not sure what other men do from 9 to 5 during the week, but I have to work for a living and cannot manage leaving work to get a haircut. As for the weekend hours, they basically suck too. 10 to 5 Saturday and closed Sunday. Doesn’t make any sense. If you short staffed, adjust the hours. Your losing money hand over fist with the operating schedule you have. When I questioned the staff after arriving a half hour before closing, I was told they are closing for the night and basically tough [censored] if I didn’t like the hours.

Haven't been to a Sportsclips in a while so I thought today I would give it another chance and I can tell you it will be my last! Why would you raise your price to $30.00 with no additional services? I checked in was seated by a nice girl who was cutting my hair and in the middle of my cut a military man came in and asked for pricing and when she said $30.00 I was like what! Hell no you should've told me before cutting my hair. Call me [protected] I cant wait to put the reviews online or complaint with the BBB