Sprint
Reviews and Complaints

I've paid my account then called customer service to confirm that the payment is done with a reference number and requested to cancel the line and she did so and had given me a reference number I called again after 5 days just to make sure it really was done and I got different information and had been disconnected I called about 3 times and I get some one and keep on being directed to a different person and have to repeat my self again and again, worse enough i keeps getting different information so I'm not only frustrated but very confused.

Due to poor phone service; I have decided to move to another service. I purchase my phone out right and need to have it unlocked. After giving me several customer service reps try to talk me into staying; I finally got through in leaving and want my phone unlocked. The representative specifically told me it was 24/48 hours so I rescheduled with the company in moving to. I had sprint on speaker so everyone heard the representative day 24-48 hours. I call sprint 48 hours later and customer service arches me to tech support and I was told that it wouldn't be to 6 days later. It normally takes 3 days and that's business days etc. I asked to escalate based on what I was told and made arrangements, a supervisor spoke with me and told me no. And would not forward me to his supervisor!

I have been a sprint customer for 18+ years and have decided to take my business to Tmobile as soon as my contract expires.
I was offered a promotion to add a new line of service in Sept.2018, and sprint would pay the bill for the new line until 1/2020.
I agreed to the promotion and activated the new line, that I actually didnt need. My daughter had a perfectly good phone and service with metro pics for 46.00 per month.
Subsequently I noticed the bill for new line was actually showing up on my acct. I contacted customer service several times and on 2 separate occassions I was given credits for the billed amount. After further investigation of why the amount kept showing up on my bill, I was informed by Sprint that because I had canceled a 3rd line during the time of the promotion I became ineligible.
I was never informed of this requirement at the time that I entered into this agreement. I also spoke with multiple agenta during this fiasco no one thought it was important to mention, or they just weren't aware.
I have asked to see this in writing. I have asked if this information is made public to customers and have not gotten a response. I am extremely disappointed in Sprint and dont understand how I am being held accountable for information that was NEVER provided to me, until it was too late.

Recently divorced, I paid car insurance and ex paid cell phones. We started separating responsibilities. Once I was told my line was the only line remaining I went in to Sprint and signed an 18 month lease for a new phone (previously no lease, owned my phone). My first bill came and it was $339. I called in to find out why the bill was so high. Found out there was a $200 charge for the lines that were previously on the account. So I explained the situation and the ONLY reply I received was that they were valid charges and company policy does not allow the reversal of valid charges. They told me to collect from my ex. What!?! What do they know of my relationship with my ex? We don't speak to each other! I was LIVID! I've been a customer for over 15 years and no concessions on their part was horrible. I disputed their claim and they held. So, I will do the same and make my way to a different carrier. Let's litigate Sprint!

On Nov 7' 2018 around noon time I went to a local Sprint mobile Corp store to buy a phone. I wanted to change my mobile carrier from another company to Sprint. The store address is 100 Broadway, Elmwood Park, NJ 07407. I asked them if I can keep my current number when I change my current carrier to Sprint.
The lady sitting in the front desk asked another person who is at the back of the building (I guess supervisor), the same question I asked her. The other man replied from back to check my credit. They even did not give me any information regarding the various options. The lady asked my ID information and wanted to see Driving License. I gave her my Driving License.
She entered my Id information in the desktop computer and then entered in to her ipad. Multiple times she asked my SSn and she entered that in the desktop as well as in ipad. And I noticed, she is trying to keep away her ipad so that I can't see it. And then she said my address does not work. My Driver license was in front of her where the address is printed. Then she took the picture of my Driving license several time in her ipad from different way both side and by zooming. She covered her whole body with a Shwal and I did not see her employee ID or any Uniform.

The desktop computer is connected to company's official network. Not the ipad. During this time the other man was busy at talking on his cell phone and walked out of the store. There was nobody else inside the store at that time. I believe all these can be verified by looking at the security camera if any already installed there.

I left the store. I am very much worried about my personal information. and tried to contact with corporate office. I could not find a proper no or contact person to bring this issue. Then on Nov 11 Saturday, one Sprint virtual agent connected with me online and asked me to tell what happened through Chatting. The agent agreed that it was a serious issue and he mentioned that he forwarded this issue to company's team who takes care of this. After that nobody from the company contacted me.

My financial matter, career, personal life, mental health, all have been damaged.. I want a proper investigation on this matter.

I signed up with sprint two months ago. 1st month was great. In the second month I got a new debit card. My auto pay was denied because I forgot to switch cards. I called to fix it and they cant seem to figure out how to fix it. They keep saying the card does not work. The card works fine. They are just incompetent. DONT switch to SPRINT. Now they want to shut off my phone when I have offered to pay them with 3 different cards that I know work. Never heard of a company not being able to take money.

I am a Sprint customer since last year (08/15/2017).
When I joined Sprint, I have got 5 lines for 100, 00:
1 - Iphone 7 Rose Gold 32 GB kit ([protected])
2 - Iphone 7 Rose Gold 32 GB kit ([protected])
3 - Motorola (MOT1766 BLK KIT)
4 - Motorola (MOT1766 BLK KIT)
5 - Motorola (MOT1766 BLK KIT)
After a year, the promotional price for the lines were over and I decided to purchase 4 of those phones and upgrade one Iphone. I decided to purchase the phones to give as a present for my family members in Brazil.
Then, I paid off one Iphone and 3 Motorolas in September 2018. The lady that helped me said that the devices would be unlocked and after that I could use them at Brazil. However, the 3 Motorolas still not working in Brazil. I already asked Sprint about it, but they said that they don't have anything to do about it.
I just want some resolution for my case, because I gave the devices as a gift to my family and all of them are not working!
My name is Natasha Newman (e-mail: [protected]@gmail.com) and my phone is [protected].

I have been with sprint for almost 20 year and this last month I have had nothing but terrible customers service to the point where today 10/30 I wasn't allowed to cancel my service they kept transferring me around to four different departments then twice to cancellations where I sat on hold for 2 and half hours and still got nobody.in total I spoke to 4 people a total of 5 minutes, not each, 5 minutes in total. So after I hung up after a total call time of 3 hours and 16 minutes and not speaking to anyone I wrote up a better business bureau on them and going to have escalations dept call me back, that seems to be the only way to ever get real customers service when dealing with them. Eventually their machine said they were having system difficulties and hung up so when I called back it said it was after business hours now. Sprint is terrible!

I have been a loyal customer for 7 years with sprint and Everytime I go into your sprint store off Columbia center Blvd I have the absolute worst service. They are rude disrespectful and don't know how to make a customer happy and help them with what we ask. The only thing they have in mind is to try and update even when you clearly state no I'm okay thankyou this is what I'm wanting and looking for. I'm literally going to a new service Tomo and looking for a better company.

Sprint has cut my Phone off not allowing me to receiving any incoming or outgoing calls when I just paid them 618.00 dollars they say that was a payment paid for October bill when I payed my for September before October bill date which is the 27th of every month I lost out on 1200 dollars at work because they cut my phone completely off I didnt receive any calls they only offer me a compensated of 50 dollars if I was late on my bill why are you offering anything to me you don't reward anybody who messed up this is a error on their system and I should be compensated more than that I been a valued customer over 8yrs if they don't fix this problem I will be leaving sprint this will be my last year with them I have 9 lines with and pay 585 a month and a another company will gladly take me over and show me some customer Luv Joshua and Kaye the representatives were very rude and treated me like and it was a personal issue that was my problem my phone Was Off! Joshua told me my phone was temporary interrupted I called my phone with my wife as a witness on a recorded phone line and my phone didn't ring it said this is temporary disconnected Joshua stated that I could receive incoming call when my phone was completely disconnected as you can the bill was paid I owe 600.70 I paid them 618.18 I don't like how I treated like I'm a irresponsible person I'm Dean Hunter I can be reached at [protected]

Sprint send out a sprint work program for footlocker and I ask them to look up program and and the price for unlimted plus first line 45.00 and second line 37.00 can anyone pull up program so we can be on same page they offer a plan that is misleading http://businesssolutions.sprint.com/save can someone take a look at the offer please so we can resolve this issue

I am writing this letter on behalf of my uncle Naim A. Azim. My uncle is an 82 year old disabled senior citizen who has recently lost his wife of 62 years.

I have been calling Sprint to disconnect all services associated with his account effective immediately. The number ending in 4691 was successfully transferred to another account; the numbers ending in 1018 was allegedly cancelled as of 10/15 (when I call the number it is still on). The number ending in 7692 is still an active number and should have been cancelled upon my initial call. The young lady assisting me assured me 1018 and 7692 would be canceled before the next billing cycle. She advised someone would call me to complete the disconnection, however this never happened. I called Sprint today to ask them to disconnect both 1018 and 7692 immediately and have been advised they cannot turn it off until the end of the next billing cycle which is Nov 14th. This is unacceptable! On numerous occasions I called Sprint and even bought my uncle to a Sprint store to try to get this resolved but each and every time I have been given the run around which has led to me writing this letter.

Sprint does not want to lose another customer so every time I call they offer something different (such as a $10 monthly credit, or lower rate plan, or some small monetary credit) My uncle does not want this account anymore! He is on a fixed income and cannot afford to pay another bill. I am demanding sprint to stop all services associated with his account effective 10/14/18 and apply any and all applicable credits, promotions, and senior discounts. He is not to be billed for pro-rated charges.

Today I spoke to a wonderful gentleman named Joel. He was very accommodating and did the best he could due to the restrictions Sprint has in place. With the help of Joel this may have been resolved but I am still fearful Sprint will not do the right thing when their employees are trying their best to help customers as my uncle.

My number is on file under the notes on my uncle's account, but here it is again [protected]. Verbal permission has been given to Sprint for me to talk on behalf of my uncle. I can be reached at this number M-F between the hours of 9a-5pm and 7p-10p. I am anxiously awaiting a call back so we can end the relationship with SPRINT. If this does not happen I will be contacting anybody who is somebody about the way SPRINT treats disabled senior citizens.
Thank you
Melody Coleman, Niece of Naim A Azim

On 8/03 I tried Sprint for a week because they offered a 14 day full refund guaranty policy. The service did not work for me. They sent me an envelope and I sent the phone back 8/14. They closed my account 8/10 then in error charged my debit card $55.35 on 8/29. nd I'm still trying to get a refund. I even had to cancel my debit card so they wouldn't charge me again. I don't understand how they stay in business. I've spoken to customer service numerous (maybe 20 times) and they want to refund me $47.77. I'm going crazy. I can't get through to anyone who can help me. Twice this week their escalation team has called and left a message and when I call back I cannot get through to anyone because my account has been closed. Cust Serv cannot transfer me to anyone and they just say someone will call me back. Sprint store cannot help because Sprint corporate has prohibited them from transferring calls to Cust Serv. On 9/11 I got another email from their billing dept that my bill was due again.
Name Judy M Marcheski
Phone: [protected] has be ported to a new provider.
2200 Las Brisas Way, Sierra Vista AZ 85635

Hello my Name is Kaitlin McGarry and I have been with sprint for approx 8 years (4ish under my own name). Recently, I contacted customer service looking for some answers about my bill. Here is the run down starting from the beginning of my problem, until now.

Originally, I had gone into the Sprint store (at the Palm Coast FL location) to see what my options were as far as upgrading because my phone had broken. This time in particular, I spoke with Liam. He guided me into upgrading my entire plan to the "newer version" Of what I already had. When doing that, I received an additional 3 lines that I didn't need. I was sure to ask about what the difference would be in my monthly bill, to avoid a situation I wouldn't be able to afford. Liam assured me that my bill should never exceed $200. I agreed. Also with this new plan I was provided 2 phones in which I also had no use for that still remain in the box. Upon receiving each bill after that, and it NEVER being BELOW $200, I fell behind. Now, I have been behind in the months beforehand, but had my bill only increased by the $40 he told me, I would have caught up a long time ago. Anyways, I gave customer service a call to see what my options were as far as trying to fix what had gone so wrong. (October 3rd) I spoke with (id to be provided)(didn't catch her name) and was considering canceling my contract since I felt I was taken advantage of and lied to. The lady I spoke with had me pay $86.27 (conf. #to be provided) to turn my phone back on and said as long as I pay something, once a week, for 12 weeks (totalling in what I owed) I wouldn't face any issues. She also said that the reason my bill was so much was because I wasn't enrolled in auto pay and she would send me a link to set it up. That alone would save me 40 dollars a month because I am, in fact, paying for the phones that were given to me, attached to the lines I don't need, that I was told were all free. Well my phones were turned back on. Which is great. But the email she sent me didn't have any of the info she said it would regarding setting that up (which I shouldn't even have to do considering I was never told that was a stipulation with this plan) and also didn't have any info about the budget plan she set me up with. I figured I would just stick to our agreement and after a week I paid another $87. The next day our phones were off again.
I then called customer service again and spoke with Rebecca ID: (to be provided) She was rude to me from the very start of our conversation. I informed her that the last person I talked to told me (see above agreement) and she insisted that it was impossible because they offer no such payment plan. I politely (with a little annoyance in my voice I'm sure) ensured her of what we discussed and that the last thing I want is for my phone to continue to shut off considering it's a bit of a life line these days. Not to mention 40 dollars every time it needs to be turned on. She argued with me for about 20 minutes and refused to offer any help except that of paying $250 to turn my phone back on. I asked to speak to someone else more willing or able to help me and she agreed. I also asked her to please send me an email of the notes she had taken on our phone conversation and she refused and immediately put me on hold. I sat on hold for 30 minutes. (Screenshot if necessary) Only to have nobody pick up the other end. I waited about an hour and then called back.
This time I spoke with Sophie ID: (to be provided) I told her I was looking to speak with a supervisor or someone who could help take care of my problem. She said she was that person and I told her what happened. She said that there was never any notes on my acct saying anything about such payment plan and that it doesn't exist so I am wrong and the only thing she can do it give me 14 days to pay $535.21. I asked her if all calls were recorded and she said yes so I told her the time day and id number of the person I talked to and she said there is nothing she can do except give me 14 days to pay $535.21. I explained that I was given false information about my bill in the first place, and wondering why I had to pay for something that was a misleading thing on your end. She said there is nothing she can do except give me 14 days to pay $535.21. Oh and turn my phone back on today.
So I ask about CANCELLING my plan because at this point it just really feels like you could really care less about what happened and go a head and cancel if you want. She tells me that it's a 283.70 cancellation fee and I owe 773.35 for each phone (both phones in use are in perfect condition and I offered to turn them back in) why would I have to pay for the phone if I give it back? And why am I paying for these 2 other phones that I never even wanted in the first place? So she says it'll be about $2, 000 to cancel, even tho it's not even because that's what I WANT to do, or, all I can do is give you 14 days to pay $535.21. So I agreed to let her turn my phone back on and put a 14 day payment plan on because I was just tired of arguing and trying to understand why I had to fix this.

This is my final time trying to reach out to Sprint and fix what was broken in the beginning. I've been loyal to you for several years and rarely face any issues. I would really hate to have to say goodbye now. My next emails will be to the public service commission and the BBB.

Thank you for taking the time to read.

ok, let's begin by saying I ordered a new phone with your trade in promotion for 25% off an Iphone 10s. I ordered the phone on a Thursday, Friday I got an e-mail saying the phone has been shipped but they forgot to put the suite number on it. I called Sprint immediately to let them know. They said their back-door department took care of it and not to worry. So, I call UPS just to make sure and they said to call back at 8:00. I call back and they said the change wasn't made so I told them what it should be and they said that can only come from the sender. I called Sprint back and they were closed. I called the next morning and we did a 3-way call to UPS to change the address. So, this was supposed to take care of everything. I was supposed to get the phone on Monday. So, it's getting late in the day and I'm worried so I call UPS and the suite number still isn't there! I tell him what it is and he said he was sending an urgent message to the UPS driver. So, I still didn't see UPS so I called back and they said it needed to come from the sender. I called Sprint again and did another 3-way call and gave the address, AGAIN. This agent said this needed to come from the Sprint system and not over the phone. So the sprint agent said it's probably because it was Friday and they didn't get it in time. He assured me I'd get my phone on Tuesday. So, Tuesday morning rolls around and I call UPS and the phone was sent back to Sprint. I call sprint yesterday and they said I wasn't eligible for the same promotion since I was starting a new order. I finally talk to someone who left me on hold for hours and said I would get that promotion. All they needed was $1.01 for some reason but for some reason her computer system was giving a strange error code. She had to leave so she had 2 other agents call to take care of this and they got weird errors on their systems too. I used my credit cart and debit cards. So, right now I'm on hold with sprint and they said they can't give me the promotion again. This is by far the worst company on the planet. Not only this but while going through the process of ordering this phone each agent (about 15) gave me different information on how much my bill would be. Just terrible!

My phone number [protected].
My name is Ho J. Yoon.
Sprint customer service is not solved at once, you have to call over and over again, and sprint customer service have not delivered in correct direction, then sent me to go to direct Store still not take care problem, store even cant not do i have call the sprint, sprint company does responsibility for the my time and gas expense. sprint does not take seriously for consumers time, only take consumer money. still did not take care the problem proper. company do can only so much i understood that, but is not right consumer had to suffer, I sure i am not only one feel this way.

Sprint notify that our promotion is over, so

I called sprint on Oct.18 7:46 pm, they said "in order to keep same amount of bill, i need reduced lines" which so many time i called to confirmed that any caught or any reason bill will go up around year so...sprint said "NO".
when I returned the phone, sprint lease charge to us $36 dollars and some change, but will be credit adjust next bill, is that right?, please be advise.

Anyway, I have to go to Sprint direct store to return the devise then call back to customer service again for cancel the lines.
I went the store Oct. 21, 2018 11:30 shi before noon at (101 W Orangethorpe Ave, Fullerton, CA 92832)" they said", they can not do any thing about it, I need to call the customer service again to request "return kit", oh my gosh what else consumer more do to respect and received the right and protected.

Please see my account how many time called for take care the issues and the time spend, since joint the sprint day one, we want nothing but enjoy the new plan and benefit that sprint offer, request to sprint reimbursement time & gas mileage.
I singularly hope that sprint can advise for my compliant voice.

Thank you for your support

Ho Jung Yoon

I leased two phones through sprint. I cancelled the service within 6 days and got refund for one product. I still havent received refund for 2nd device. Its been over month and half. I called 8 times and each [censored] agent acts like they care but they are so full of [censored] about lying and giving me fake ticket id numbers and no one calling me back.

To date no refund. This company is number one [censored]. Unethical.

My name is Dean Cyr and I'm a police officer for the Plymouth, CT Police Department. An elderly reported that their landline telephone
number of [protected]) was ported from Frontier to Sprint without his authorization. The elderly resident is identified as Gregory P. Laplante of 10 Oak Street in Terryville, CT. I need Sprint to look into this matter ASAP. Please find a copy of my police report so far.

1. That, on October 17, 2018, a complaint was made to the Plymouth Police Department by Gregory P. Laplante of 18 Church Street in Terryville, CT. Gregory P. Laplante's complaint was that his home telephone number [protected]) was canceled from Frontier and the number has been transferred to Sprint. Gregory P. Laplante said that he did not cancel his landline or authorize anyone do cancel his line. Gregory P. Laplante requested police intervention as it appears fraud maybe involved.

2. Further, I was assigned the investigation and I met with Gregory P. Laplante at police headquarters. Gregory P. Laplante said that his telephone number [protected]) was canceled on or about October of 2018. Gregory P. Laplante said that he called both Frontier and Sprint and they couldn't assist him.

3. That, I called Frontier and they reported that Sprint sent over the paperwork to acquire the telephone number [protected]) from Frontier. Frontier said that the contact point or the controlling party in this case would be Sprint.

4. Further, I called sprint and they confirmed that telephone number [protected]) was ported to Sprint from Frontier. Sprint said that legal process such as a subpoena or search warrant would be required for any disclosure. Sprint said that the person who ported the number from Frontier to Sprint should have gone through a credit check beforehand.

I can be reached at [protected] or at [protected]@plymouthct.us anytime.

This incident be given to the press to prevent other elderly people from being scammed.

Respectfully,

Officer Dean L. Cyr #16
Plymouth Police Department
80 Main Street
Terryville, CT 06786
Phone [protected]
Fax- [protected]
[protected]@plymouthct.us

Sprint Nightmare; On 9/17/2018 I was contacted by a fast talking sales rep from Sprint. He was promoting a Lease Type Offer that Sprint was promoting (still is). Anyway I signed up for 2 phones and 2 lines and after giving him all types of info over the phone the deal was done.

Overnight I rethought the situation and called Sprint the next day to cancel the whole thing. The agent that I finally reached after interminable chat sequences informed that the phones had already been shipped but I could simply refuse the shipment from Fedex when it arrived and once the phones were received back in Sprint's warehouse that my initial payment of $64.97 would be refunded to my credit card and that would be the end of it.

What a HUGE LIE that was. On 9/19/2018 Fedex attempted to deliver the phones, I met the driver at the curb and refused acceptance (I never touched them) and he said that he would return them back to the sender.

On 9/27/2018 I received an email from Sprint stating that the initial payment of $64.97 had been credited to my account. WTFO I didn't have an account, I had never authorized or activated an account, how could I have an account? I called my credit card issuer and lodged a disputed on the charge.

Then on 10/8/2018 I received another email from Sprint stating that they had successfully switched my lines from my former carrier to Sprint. I was not a happy camper. After several hours and a lengthy phone call with Sprint Customer Service (that is using the term very loosely). I told the Sprint agent that I did not want to have an account with them and if one was open I wanted it closed immediately.

At that she cut my phone off instantly (dead, no phone whatsoever). I immediately went to my former carriers store and a rep there told me how to get my lines switched back to my old service. This took some doing but finally I got my lines back to my old carrier and I at last thought my dealings with Sprint were finally over.

But no, on 10/13/2018 I received an email stating that my bill was ready to view. In disbelief I opened it and Sprint thanked me for the $64.97 payment and informed me that another payment was due by the end of the month. These people are not only liars they are thieves, I have never used 1 minute of service from Sprint, they have caused me undue grief and stress and these despicable [censored] are like herpes they will not go away. Please beware of these creeps stay far, far away. BUYERS BEWARE.