Sprint
Reviews and Complaints

I am tring to cancel my phone service with sprint and go with a new carrier but sprint doesnt seem to want to unlock my phones I have three phones that I am trying to switch to t mobile before I comitted with t mobile I called sprint to give me the prices and procedures to complete this transaction they said it all could be handeled in one phone call just pay bill and early termination fees, I told them I will call back once I get my sim cards from t mobile so when they came in I called sprint they charged me a extra three hundred dollars more than what they quoted me and will not release my phone for another 72 hours after I paid my fees and bought all three phones that is very sorry business practice I would never send my worst enemy to sprint

Ive had several problems, I have been directly lied to promised callbacks and not gotten them. I have been with them 8 months and I regret ever switching carriers. Sprint had a promotion 90 dollars you get 5 unlimited lines total also I got a buy one get one free on my samsung galaxy s8 plus so ive called in several times wasting many lunches at work were I should be relaxing because they did not give me the promotion as promised ive been paying for my lease on the 'free' phone. Ive been overcharged on my bill the whole 8 months ive called several times and been told my plan has been changed to the right plan and it was not. Now ive missed almost the whole promotion they gave me a 250 dollar credit but still have not fixed my plan as promised. To make matters worse two days after joining the tower by my house broke and there were endangered birds hatching on the tower so they stated I had to wait for them to hatch. It has been 8 months with none of my three lines having data at my house I finally had to pay 600 dollars to have wifi put in my area now I have a monthly wifi bill on top of it all i'm out about a thousand dollars and tons of time. And now it looks like I just want credits because of all the mistakes they have made that ive had to call and try and get resolved still have no data on my three lines and I get lied to everytime I call and there rude I cant wait for my contract to be over worst phone carrier ever!

I have been a sprint customer since 1995. I recently upgraded my samsung galaxy s6 edges (I had 2) to galaxy s8+. The initial call took over 2 hours where they promised me I could get the 2 new phones plus a "free" tablet for way less than I was paying now under the "unlimited freedom plan". My bills were running between $185 and $228 a month for who knows what. I have not been able to do anything on my sprint website in over 3 years and no one has been able to help me get back on. Since I have paperless billing I have no idea what I am paying these ridiculous prices for. But they told me I would be paying roughly $185 for the 2 phones and the tablet. I went ahead and purchased the phones and told them I would call back about the website issue because I had a headache trying to deal with accents and being on the phone for hours.

When I finally got over the trauma of the 1st phone call, I called back trying to get my website fixed. It told me I don't have permission to make payments or make changes to the account without the permission of the account owner (me!). Once again, the sales pitch started when they asked why I hadn't taken advantage of my "free" tablet for my second phone. They sold me another "free" tablet for another $8 month and reminded me they would change my plan to the unlimited freedom when the november billing cycle started. Still had not fixed my problem and gave me a number to call to get it fixed. This call took 1.5 hours and once again, I had a headache when it was over. I called the tech support number they gave me and those people, thankfully who I could understand, said that department would help me set up my phone, but had nothing to do with web issues. Another waste of time in my life I will never get back.

My old s6 had fallen out of my pocket and the screen had cracked so I went to a sprint store and spoke to a person in person and was told I only owed $80 per phone and so I decided to keep the old phones. Thank god for the people at the 132nd & state line store for maintaining my sanity and giving me a brief straight forward answer to that issue. So when my november bill showed up, I figured I owed $406 because did not send the old phones back and that was the $160 I owed….

Until I received my december bill! That bill is $490! I immediately got on the phone with sprint customer service and found out the plethora of lies I was told by the previous 2 reps.

1. I was never put on the unlimited freedom plan, which would have saved me about $80/month
2. I was charged a down payment for both phones, totaling $350, I was never told about. They had told me no down payment!
3. The "free" tablets weren't free. They are $8 month. The services are $33/month in addition to the $8 I was told about in the sales pitch
4. Under the new plan, my bill will be $250, not the $185 promised, which I guess looks awesome now since under the old plan it was going to be $330

Needless to say, I know this is big business and like all big business it's about scamming the consumer out of as much money as humanly possible without getting them to move to a competitor but the blatant outright lies told were appalling. Like I said, I have used your service for 20+ years while in the military and overseas because I thought it was fair. You used to appreciate my longevity whenever I logged in or called. Even when you moved your customer service department overseas and it became abysmal at best, I hung in there because I thought sprint was worth it. Now i'm pretty sure there is a better deal somewhere else. Hell, anywhere else. There is no service anywhere worth $500/month. Don't know how you're laying off people when you're raking in that kind of cash.

The rep today finally got me moved over to the new plan. Or so he says. I guess I will find out on my next bill. He also broke my bill down to the gnats butt for me since I still can't access the website and have paperless billing. Maybe one day someone will be able to get that fixed for me. That phone call only took 30 minutes. Maybe because he knew I was pissed, maybe because he couldn't sell me anything else…

I'm sending this complaint, because my account was charge in the amount of 1136.00 from my bank account. I never received a final bill, and customer service could not help with the situation. So I have filed a complaint with the fcc complaints department. The way sprint does business is the not the right way. Just to take someone money, without any notice.

I am sending this out of hopes that I can get some resolution to a 3 year old problem. I would hate to think that I am being forced to pay 719.00 that I don't owe just to get it off my credit bureau report.in january of 2014, after many years (like 10) with sprint, we started having very poor service. I live in the middle of nowhere and was told by sprint that my area was in a roaming only area. I actually had two phones cut off because of roaming charges, but that is a story for another day. So in august, I decided to cancel my service due to no service. Sprint told me that due to my many problems, I could cancel the service, send my devices back (all except the tablet, I owned that) and I would be fine. I got the return package from sprint, sent it back and received a return receipt from sprint on august 20, 2014.in october 2016, I saw there was a collection on my credit report from convergence. After calling them, they told me that this was a sprint bill. I called sprint who told me that it was their mistake and my bill would be adjusted and taken off of my credit report. Jump to the present - november 2017, this is now again on my credit report not the 1013.00 as orginally put on, but 719.00. I called sprint every day between december 1 and december 8, was on the phone with them a total of about 4 hours, most of it on hold to get absolutely nowhere. I found out they were charging me an early termination fee for each of my devices and then charging me for the devices, they claim never made it to the warehouse. I was transferred more times than I can count. By the end of the call, I was screaming at them and demanding a supervisor. The supervisor from the order department had me send them the email receipt I received from sprint, which I did. This was friday, december 8. He promised me that he would look at the email and call me on saturday, december 9. On monday, when I still had not received a call back I called the order department. Got someone in customer care who said she could do nothing for me but transfer me to convergence to handle. I hung up and called again, got someone in the orders department and believe it or not the whole entire saga started again. Absolutely nothing had been done with my account at all. Nothing. Notes were made that I called but that was it. I had to resend the email to this rep proving that sprint received the phones. He then tells me even though the receipt clearly comes from sprint, he said it doesn't prove that the warehouse received the phones. I was almost in tears when I finished because I could not believe this was actually happening. He promised me he would give me a call back in 3 days this time, so I am waiting. Please, please help me. I have to get this off of my credit record and I don't owe sprint anything. I liked the company except it stopped service in my area and I couldn't keep getting roaming charges.

My sprint experience - I have been a sprint customer for at least 15 years if not more. I think I am a pretty good customer. Bills paid on time rarely if any complaints, but this past experience deserves attention. I called sprint to upgrade my current phone. The person I spoke to was very nice and I enjoyed my interaction with him even though it took about 90 min to complete the transaction. I take some responsibility for that. I also lost approx 1500 photos and many messages when I was incorrectly guided through disabling (find my phone) I was super bummed, what can you do. I signed the contract after calling and clarifying some additional information. The phones arrive, I am traveling. When I return I see that the phones have less memory than I wanted, so I call and i'm told to take the phones to a local sprint store to exchange and pay an additional $100.00 for the upgrade. I leave messages for managers at two different stores at 10:am on 12/7. As of today I have never gotten a call back. I go into a store on the 8th and I am told that the manager is not in and they cannot exchange the phones. I go to a different store on 12/10 only to be told that they cannot exchange the phones and that I have to call customer service. I call from the sprint store, I am now told that my 14 days has passed and there are no notes on my account of other calls. However they will place a call for me with telesales and see what they can do. The phones ordered are still in the original packaging. I want more memory. I just don't understand what make this so difficult. I have given so much time to getting my phone upgraded, sprint should pay me. I am a long time customer that should not be given this type of service. Its awful and I am tired. I am now waiting to hear from cs on if they will help me since I am a day late. Sprint you really need to do better. My order # is trtm-[protected]

I want the same deal, iphone 7, buy one get one. Instead of a 32 gb, I want the next size avail. I want sprint to make it easy to return these phones and receive new ones. I want to be treated like a long term customer vs someone with no history. I want to be offered the best deal for me vs me having to ask. I do not want to speak to anyone else that is going to provide me with incorrect information that I will later be accountable for. I want a qualified person to respond to this request. I have given more than enough time on this. Thank you

I went into sprint store in the smith haven mall in lake grove new york and bought 2 iphone 7 they put them in the bag and when I got home I went to set up the new phones and see there are 5 phones in the bag so I call the store and they tell me that it was a promotion and that my bill will be about 140 per month I get my first bill and it's 225 so I pay it they tell me the bill might be a little bit more the first month then I get the second bill again and it's over 200 so I call customer service and they tell me to contact the the store they tell me they will take care of it now it's 3and half months and they tell me they can only go back 60 days so now I ask to speak to someone that can help me that's it's between me and the store I thought that the store is a direct representative of sprint please someone tell me who can help me with this i'm down to my last nerve with this please everyone do yourself a favor and don't ever get a phone from sprint because they don't care about customer service and they are the nastiest bunch of people i've ever dealt with

I'm a new member to the srpint family as of november 30 of this year and purchase a samsung note 8 from sprint corporate store in philadelphia. I'm very angry and sort of piss off that I could not add the samsung gear 3 watch to my lease and was chatting to online customer service rep said that I could and even call another sprint retail store in my area and they mention the same issue that if I purchased it in a retail store that I could have monthly payments. The store sales clerk and even the store manager by the name of stefono said that new models were coming out and the option of adding this to my lease that the program was drop. I got a quote in another retail store with minimal payment of $27 to add it to my new lease I just start. What a run around and poor customer service in the store where I purchased my note 8. What's next
Paul wright
2200 new falls road
Levittown pa 19056
[protected]

I purchased my new iphone x from sprint with new line wireless account 1 week ago.. Placed the order over the phone on telesales.. The telesales representative gave info saying I will receive my new iphone x in next 2 business days, which later turned as wrong info after I called the customer sales as I didn't receive the phone as told, they said its on back order & will receive soon.. Finally is received it after the 5 business days & the next day from from 10 am to 4 pm I had to make 5 different sprint customer care phones to port my current no. To my new sprint phone.. Still the height the 5th calling person told me it cannot be done on phone & that I need to visit a nearby store to port the current no to sprint... This was the height of all - I [censor] wasted my weekend saturday 6 hrs on phone to port my no & they still couldn't do it.. Finally I decided to return the iphone x today.. Just did it at the corporate sales office in lynnwood, wa.. I would never recommend any person, friend, family to switch to sprint.. Unhappy customer.

Approx. 4-5 weeks ago, I called support asking to change my plans to unlimited data due to previous overages. I also asked if they might remove the data from the ipad on the plan since it never used data. Support agreed to remove the ipad from the plan.
Soon after that call, I get the bill saying that I owe $260 for the ipad and it will be taken out of my next autodraft. I immediately call support and tell them about the mistake. They apologize and tell me that they'll remove the charge.
On the day of the autodraft, sprint did indeed charge me $469 for my bill + the $260 for the ipad. Again, I call support and they finally tell me that, if they take my ipad off of the data plan, it automatically charges me for the tablet. They tell me that they'll fix it and refund the price of the ipad. After almost 10 business days, I get a refund for the ipad plus my bill. Again, I call support (12/1) and spend many hours trying to get this resolved. I also ask for the nov bill to be forgiven due to the fact that I have spent so much time simply trying to get them to fix their originally mistake.in a nutshell, they refuse to give me any concession and tell me that they'll put in another ticket to have my ipad put back on the plans.
Today, 12/2, I go to a physical store asking the manager to help. He calls his support line trying to get this resolved and also explains that I have been a customer for 20 years and want some sort of credit if not full forgiveness for november's bill. The support person said that they will only give me $9.00 and that they cannot put my ipad back on the plan once i've cancelled it. I explained that "i" didn't cancel it, I only ask to have the data plan removed, not the ipad.
After they hung up, the store manager said that there is nothing else that can be done.
Again, after 20 years as a sprint customer, this is how i'm treated? Very sad. Now, i'm stuck owing $724 with absolutely no help from support or sprint management

I have been a sprint customer since 2004 started with one line and now I am at 5 lines and I think it is finally to time to throw in the towel with sprint. I have to contact them monthly about my bill ant the only way I get something done is to contact the ceo. Not enough space to tell you all. Just stay clear of sprint. Each month my bill get higher and higher

Disappointed

I returned my phone the 23th of oct. 2017. Then I went with verizon.. It was a nightmare returning my phone went to two different sprint offices and finally got all the info needed to reset the phone. Then when the next sprint bill came they charged my remaining balance of 180.00 to my charge account. So I have been calling the sprint on line to them to issue a credit. Said they can't do that due to me not knowing my pin. Now another trip to the corporate store to get my money refunded. This is the worst company to deal with ever.

I went to a local sprint store to get a new phone since I lost mine. He said that I will need to buy off my contract which is 80 dollars and I was fine with that. He offered a pre black friday deal if I opened a new line and calculated my next bill to be 180. I agreed. I called home office and they said the early term fee is not 80 and it is 160 and my next bill is 244. Giving me a 4 hour run around and today additional 2 hours both retention and care department says they cannot credit or waive anything for me because they are restricted to. Basically no other department can do that according to retention. So who can?! They said they tried everything and at this point they cannot help me. Customer since 2009 and I hate this company. I ask so no one in this world of sprint can credit or waive that money so that I am able to make my monthly bills? With a long explanation, they just cant... I hate how they did this to me.

Failure to honor terms of warranty addendum uh oh. Carrier is sprint. Htc issued addendum to cover among other things display issue. Phone was out of original warranty on november 13, 2017. Took phone to sprint, they would not fix due to warranty expiration one week ago. Said I had to contact htc. Called htc. They said since I didn't buy direct from htc then they could not replace. The warranty addendum states that the bolt is covered. The phone is exclusive to sprint. One of you are required to repair this phone. You refused. I am out the $249.00 pay off for your failure to live up to the terms of your warranty. Please arrange to correct this injury stick.

11/12 call re: $303.15 charge, spoke with Daisha and informed is over charge
11/13call from Daisha re: over charge ref'd to supervisor for resolution
11/16 call re: overcharge, no credit to account, no email rec'd confirming resolution so cancelled auto pay due to slow correction of bill error
11/18 call re: still no credit to account, no email confirming resolution
My next recourse will be to file complaint with the FCC

I have requested my phone be unlocked and my number released. They say I am in a lease contract but I am not I have paid off the phone. I am requesting a unlock but they keep rejecting it. I have called several times and they tell me they need to send a request. The request keeps getting rejecting because they say I am in a lease contract. I have no contract.

I used the chat feature on 11/8/17 to set up a payment arrangement in my account for 11/33/17. Ok nooo problem. She set it up for the amount showing due at that time. I asked if we could include the amount not showing due yet, she said once it showed would be book problem to add it to the arrangement. Forward to 11/15/17. Wake up to services suspended. Called in and it was due to the other amount billing and told them what chat rep said and they said oh ok book problem, it is an exception but we will surely add that amount and set arrangement again for 11/22/17. Wake up today 11/17/17 with no service. Call and am told nothing they can do by finance department and sup. Call again. Placed on hold and discod after 25 minutes (nothing new in my 13 year experience with sprint), call back again, told nothing can be done by finance rep and sup. I asked for transfer to executive team since I have their number from prior rediculous issues with sprint. Speak with rep there who was extremely rude and says "we are not going to turn your services back on erica". Speak with her manager, tells me they will certainly coach the reps who lied to me but nothing more they can do. Will not turn service back on. I have doctors, schools, jobs I need to talk to buy oh well if our rep told you an exception was being made and now you have no service with no warning! Great service sprint. Absolutely wonderful! And I am more than sure there will be no coaching provided. Sprint doesn't care about their loyal customers. They expect loyalty and for us to keep our promises and agreements with them but as seen they do not provide the same!

I was told when upon changing carriers from att to sprint a month and a half ago that I would be receiving a pre-paid visa card for the amount I owed att for the lg g6 phone I received from att, and of which was handed over to tyler parsons, sprint associate at the sprint store on 5040 auburn blvd 95841. As of this writing I have yet to receive this visa card, and att wants their money for the device I mentioned.

Good afternoon, looking for help desperatly. My name is mirna cruz, single mother who took a family plan with sprint. I was offered better service than metro pcs, with everything unlimited. They are charging me $2600 for almost two months, saying that sprint does not accept third parties like whats up, messenger or any phone card. So I am charge every call done by whats up or messenger as a long distance. Uncountable times I try to find answers with sprint and the stores but they are saying the same. The executive assistant of the ceo of sprint has offered me $600 for the bill. I know plenty people who have sprint and use the service like I do and never had this issue. Please help me. This has giving me many problems. [protected]

I spent close to $850 for my phone. I love it and I buy all samsung. But 3 days after receiving the phone no matter charging or holding it gets very hot. Very good chance it can catch fire or explode. I notified sprint and sprint said get a hold of you. But I been played and the 7 day refund or exchange ran out and I am pissed. If this phone does catch fire etc then your talking a lawsuit and media. I cannot go without it cause (1) I am a traffic control specialist and I recieve texts every night to where I am to be next day. (2) my mom is dying and I am the executive and need the phone for that. I requested a replacement with a return label in the box to return the old one. I can only use the phone for these two things. I have notified the attorney general, inspector general and the bbb and as I talked to them they said I could try one more time to settle this if not call them back which the complaint is filed already. All my emails are. Screen shot and from the phone getting hot I believe the board is messed up it freezes, and won't type. I am very upset with this outcome and will not be called a liar. If a new phone isn't sent out by 2 day fed ex as promises weeks ago I will follow through with the others. Whats better a lawsuit for me or someone else getting hurt or replacing it and then me sending the old one back?
Mark strohecker
226 keystone way
Ellwood city, pa.16117