Sprint
Reviews and Complaints

On june 8th, 2017 our company cancelled our sprint wireless accounts to move to a provider that offers better cell phone service to southwest michigan. After our phone conversation and acknowledgement with a sprint representative requesting the cancellations we have continued to receive recurring bills in spite of the fact that we paid for (and were overcharged on) our 'final' bill.in conversations with billing reps at sprint they agree this is their mistake and they keep promising that things are being resolved and not to worry about it. Now today we have received a notice that the account has been turned to collection. Attempts to talk to anyone that can actually do anything except make empty promises appears futile. Now through no fault of ours they are damaging our credit.

I switched my Sprint service [protected]) to Lyca Mobile on Aug 25th 2017. I got a bill of $330.79 on August 26th for the device (Samsung Galaxy S6 Edge). I returned the device on Aug 28th 2017 at Sprint Store located at 1011 State St, Santa Barbara, CA 93101. I was told that $226 will be refunded to me once Sprint receive the phone. I went to sprint store 3 times (One time Sept and 2 times in Oct) to find out the status of refund. They told me that they received the phone but money has not been refunded to me. I talked to Sprint Support and also chat with Sprint Customer support on Oct 4th 2017 and I was told that I will receive the refund check in 21 days but I never received any check.

Need your help.

I switched 5 lines to Sprint and activated my phones on 11/8/2017. I was told I qualified for a $300 VISA gift card for switching my lines from ATT. I was told to go on-line and fill out the form once my phones were activated. I go on-line and it wants trade in phones or an employer's information which does not pertain to my situation. So I can't fill out the form. Also I was having problems with accepting calls while I was on a call. I couldn't disconnect a line without ending both calls. I was also unable to add a call while on a call. I would receive a busy tone when I entered a number to make a three way call. I called Sprint Customer Service on 11/9/2017 and was on the line with them over 120 minutes with no resolution. I asked about my VISA card since the on-line directions wouldn't allow me to proceed without a trade in. I was told I didn't have to trade in a line that the promo was strictly for switching. My representative couldn't even help with the calling problem. I stressed for over 15 minutes I wanted a manager. My problems are not resolved and 1 day into my switch from ATT I am furious with myself for switching. I would like my $ 300 VISA card I was promised for switching companies and I want my full features available to my 5 lines.

I too would like to know where to file a complaint about the customer service on 11/4/2017 I have more than 4 lines with Sprint for 18 years and am very frustrated. I tried to get clarity on my bill when I was met with a rude and condescending customer service rep. Every month there is something else with Sprint regarding the charges and a variety of other things. Is there Is there a contact number or a specific email that I can submit my complaints and frustrations.

I terminated my contract with Sprint weeks ago and switched carriers. I paid the remaining balance (including phone leasing balances) and my account balance was $0. Yesterday $647.05 was withdrawn from my bank account. When I checked my account this morning and noticed the withdrawal, I called customer service. They stated it will take 3-5 business days to be refunded the money. My mortgage and a number of other bills are to be paid over the next 3-5 days which I cannot now cover because of what is now missing in the account. I was not given any answers as to why the money with withdrawn in the first on a $0 balance and as to why it was withdrawn so quickly but takes days to be refunded. I was also told that if I had called the day it was withdrawn they would have been able to refund it but since I called today - 1 day later - it is not possible. Was not able to reach a complaint line or the finance department directly. So glad I switched carriers.

I have been dealing with the Howard City Sprint Store for about 6 months now trying to get this resolved. A salesperson set my husband and I's phones up on the wrong promo. We were supposed to have the buy one get one free phone. I had one month where it was the correct billing amount but since then I have not had any leeway on this matter. We are about to switch companies because we cannot afford our bill. I have called many times to get this resolved to no avail. I have not been credited any money I have already paid either which was promised to me. I am very upset and am going to leave Sprint and go elsewhere if this is not taken care of.

Sincerely,

An unhappy customer

I was misled by sprint into opening an account and suffered numerous dropped calls and a service dead-zone at my home address. I could not make or receive calls in my home. I paid numerous bills for about $100 each over the course of this period. I contacted sprint customer service numerous times who offered no assistance with the not receiving proper service at home. Sprint continues to try to collect for services that were not provided.

On september 17, 2017, at 5:04pm I contacted sprint customer service regarding this issue. I spoke to “lynn #[protected]” who informed me that I needed to speak to the “sprint oca dept.” the call was then transferred. A person by the name of april batton #w111 answered and sometime during that conversation I realized that I was speaking with a third-party and not to the “sprint oca dept.”

Unfortunately, I relayed private personal information due to the circumstance that I was misinformed by lynn, who led me to believe I was speaking to the “sprint oca dept.” now my personal information has been breached and is now known by a third-party who was not a sprint dept. And who I do not trust, and who I did not know I was speaking to at the time. I was deceived by sprint into revealing my personal information to a third party and I am extremely shocked that sprint would deceive me in this manner.

I suspect that this probably has happened to many people who call sprint and then have their personal information breached through deceptive practices of misrepresenting who the call was being transferred to.

A company that has a protocol in place to instruct your representatives to tell callers they are being transferred to the sprint oca dept. And they misleadingly transfer them to another entity, enhanced recovery company (erc), is a shameful tactic when customers trusted sprint with their personal information. That is a blatant violation of the fair debt collection practices act (fdcpa). It would be a public service to warn consumers about what sprint has been up to. This is an absolutely horrible way for sprint to treat their customers.

Sprint’s advertising and sales information given at the time of purchase was misleading and deceitful. Sprint was misleading by advertising the unlimited data, talk, & text plan that I intended to sign up for when restrictions existed such as the inability to browse the web and talk on the phone at the same time. This means on sprint’s competitors’ devices someone can be on a call, look up an address or link and then send it as an imessage without hanging up the phone. This means limited access to the network and problems for mobile users that want to look up information while they are on a business conference call. Sprint did everything possible in their marketing to fail to disclose & hide this crucial service restriction. This restriction does not exist for sprint’s competitors such as t-mobile or at&t.

This morning the screen on my phone (samsung galaxy s6, sn [protected]) was almost completely black. I immediately went to the nearest spring store. My 2 yr lease would've been complete in december.

Because I didn't have insurance on the phone, I was forced to buy a new one. I had been paying $18/mo. On the phone and the insurance would've been an extra $13/mo. Also, I thought since the phone was leased that the responsibility to insure belonged to the owner, sprint. Not so, apparently... Not only did they charge me for the balance of my contract on the phone, $58.19, they charged me for damages to the returned phone, even though there were no damages — the problem was a failed product. This damage fee was $74.50.

The two above fees plus the cost of a new phone, a samsung j727 sn [protected], $270, totaling $423.36. This was all due to a failed product, and no one took any responsibility.

Sprint claims no responsibility because it's a samsung product, samsung doesn't take responsibility period. I've looked online to find someway to complain to samsung and recoup some of these cost, but samsung either hides this area or simply doesn't provide a way to do this.

I'm appalled at this blatant display of arrogance, lack of due diligence, and irresponsible attitude towards their customers.

I have been trying to renew my cu member discount.
I have talked with 2 of your reps with no help at all!
First one was supposed to send me the information via e mail and I never got it.
Second one kept referring me to the web site which deals with employee discounts. She was no help at all after 15 minutes in the phone for the second time.

Please send me the correct information to extend this discount asap!

Very frustrated!

Edward fleming
[protected]

I called sprint to unlock my phone and they wanted me to pay off all the outstanding balances. Which I did on 10/14/2017. I was told that the phones would be unlocked with in 24 to 48 hrs. 1 week later when the phones were still not unlocked. I called the customer service and was told that there was no request to unlock the phones in the system. When I asked how that was possible when I had paid off the remaining balance on the phones and requested the phones to be unlocked the csr (roy) said "shut up" under his breath. I asked him to transfer me to him manager and he started apologising and did not transfer me to his manager at all. After a 15 minute wait he transferred me to his friend in the cancellations department and she came on the phone with thins nasty attitude to give me a mouth full saying that it was my fault that the phones were not unlocked and I should have called them back after the payments were posted online!
She was there not to help but to put me on hold and get me frustrated to the poin that I would drop off the call. I had to finally drop off and call back and the next csr transferred me to another department and finally after 20 mins the next rep finally raised 2 tickets to get the phones unlocked. Shame on you sprint.

Tonight I talked to 5 different customer service representatives. When asked to speak to a manager. I was either hung up on or out on hold for 20 minutes plus at a time. Leaving myself having to call back. All together I was on hold for well over 2.5 hours before speaking with a manager on the phone! Unbelievable! 3 hours after my call had ended. They still could not get me a proof of purchase! Completely pathetic. Not only did I waste my time for 3 hours trying to get a hold of someone to help me, but after being a customer for sprint for well over 10 years with 4+ loner on my account m, I have discontinued my account and I have moved over to t-mobile. (this is the reason I left sprint a month ago) horrible horrible customer service!

Sprint has placed a $500 charge on my account stating that I did not turn in my old broken phone from june 2017. I am just now receiving a billing for this issue, without a courtesy call to inquire or written correspondence.

As directed by sprint phone support, I delivered my broken phone to a sprint location here in mesa, az. They were unable to repair and mailed broken phone to asurion, their provider for a "insurance" claims.

Supposed to be a 5 day maximum turnaround from asurion for a new phone but turned in even a bigger nightmare and 27 days later received a replacement phone.

Now, no one at asurion or sprint can seem to find the "broken" phone was checked into the computer and are demanding that I drive out the mesa, az location to "resolve" this issue myself.

Not one person here from sprint or anyone there at asurion with any of the "supposed" attempts by sprint to obtain information from asurion, can find out the simple fact that my "broken" phone was received by asurion. Common sense tells me that in order for asurion to ultimately issue a "replacement" phone order that my broken phone was looked at for repair first (which would mean it was received by your company). Am I right?

I have the tracking number from ups above where asurion shipped the "new" phone back to the mesa, az location on june 10, 2017 and was received there 06/12/2017. And found a asurion claim number [protected] and advised sprint of such.

I cannot imagine as a customer, i've been asked to drive out the sprint location to "figure this out" and have been asked for all types of account numbers, tracking numbers, etc. By the cursory, feeble attempts of phone support at sprint to resolve this issue. Unbelievable, they are even able to place a $500 charge on my account after 4 months have gone by, without notice (verbal by phone contact or mail). I am the customer! Wow!

I just heard back from sprint's supervisor who also asked me to drive out 30 miles to the location to "resolve" my problem. I would take more of my time and do this but no one can answer one simple question for me which is "what information is the location going to give to me to resolve the issue that can't be given over the phone to a sprint supervisor with their own company, five months later after the fact?"

As you can see, I cannot get anywhere with this issue and now my case is being escalated... Whew... I can't wait to see what they don't come up with next.

I have called so many times on this and refused to work with me or set up payment plans with me I only got to use my new service 1st 3 days I was on the unlimited plan. Now it would not load said my data was used up took 4 times to send a text if I turned on my mobile hotspot my son could use my data but yet I could not I have reset this phone so many times it is brand new nothing wrong with phone 1min I was told I only need 55 to turn on my phone next I was told 110.. ok u can see my records u see I have used my phone more on wifi I have my mom dying in the hospital I just got working because of these sprint refuses to work with me or credit my account for all this trouble yes I refuse to pay until resolved. I need help for their [censor] service network and customer service

I am so disappointed and sorry I switched from tmobile. Here is how my experience has been. I was looking for a cheaper bill i'm a divorced mom of 3... 2 in high school..1 in college, so i'm on a tight budget. 6/30/17 saw your ad and called to see if I was in sprint"s service area and was told I was. I went to my local store, I had 2 ads with me 1 was a/ samsung galaxy 8 phone for 15.83/month the other was a $400 visa gift card to switch all 4 of my lines. The rep said great no problem and I started service. First thing I get home and have no internet so I call customer service and am told," oh to bad you need to purchase home internet then you'll have it on your phones."I did $40 more dollars per month. 2nd thing get a bill in less then a month with a due date in less then 30 days from my start date and on that bill I charged 2 times as much for my galaxy. Called in, now a recurring theme, I was told that"that's just the way we bill lady." I said problem is no one told me and I get paid once per month on the 2nd and i'm on a tight budget, if anyone had simply told me instead of trying to sneak it in, I would have just delayed starting service from 6/30 to 7/2 after all I had existing service. No instead they disconnect my service on 7/1 and I pay the bill on 7/2 with a reconnect fee. I say this will happen every month they say no problem we'll change your due date by 5 days to the 2nd I say great thank you figuring that there will be a 5 day prorate and of course, i, mom on a tight budget who can't afford to pay her bill early get a double bill. Oh, i'm also told my galaxy won't be $15.83 and my gift card won't kick in for several months. Now my service will be disconnected I won't get my visa gift card and no discount for the galaxy. All because I left tmoblle trying to save money for my family. Nice job how do they sleep at night?

I am unhappy with my sprint service I purchased two phones that were defective tried to return them for the past three days. I have spent more three hours in the store for the last three days and no one especially darryl coleman tried to accommodate me. Then today they tell me that today is my last day. I will be reporting thia to channel aix news.

So, I started with sprint in 2015. I got the 12gb (at that time) family share plan with my fiancee and they quoted us $169 roughly all told w/ the phones and the taxes, but our bill was consistently over $240 which seemed really steep for a company who claims to be half the price of other companies. I went back to the store (bald hill rd warwick ri) to ask about it after it had been a couple months and they insisted it was correct even though my bill looked like I was being charged for two separate plans.

Flash forward to this year when I was up for an upgrade and my phone was broken and would not turn on. I went to the store in wakefield ri and they informed me in the course of trying to get my phone upgraded that I had been charged for two plans the entire time and they could not refund me. I have been over paying by $45 for the last 24 months. Paying $60 for an unlimited plan for myself and $95 for the 12 gb family plan which they had only my fiancee on. I have over paid roughly $1000 over the last two years for a mistake made by the gentleman at the bald hill store who started our plan august 2015. I am furious, as that is an exorbitant amount of money to over pay for mediocre cell service, especially one that claims to be so cheap.

On 8/31/17, I spoke with angel to switch my cell phone service. She verified all my personal information and informed me of plans. I accepted a plan with a new phone, samsung 8. She then had me talk to ron in financial who wanted my personal information. Ss#, asked me questions about my car and previous address. He stated for credit/or if I owed them any money from previous account. When that was done, angel continue with the final sale. I received an email for giving consent. I checked it over for any mistakes prior to given consent. Here comes the clincher; I later received an email from support with my information for shipping. My last name was wrong, no apt.#, I live in a complex) and my phone # was wrong. I called sprint back informing them that my shipping info was wrong. I couldn't see me getting that phone without my correct name and correct address apt.#. I spoke with a lavenia who stated, "everything will be fine". I asked to speak with her supervisor. She put me on hold and after a while, transferred me blindly, so he stated. I asked to be transferred back. I spoke to maddie johnson who had trouble solving my problem. I asked for her supervisor. After a while, chris hall came on the line. He stated that he will make the corrections prior to shipment and for my inconvenience, credit back the shipping fee. I thought problem solved. On 9/5, joel hampton called me. He stated he was a sales mgr. He could not tell me why he was calling. I informed him that I was waiting for the phone shipment to arrive. On 9/7, I called sprint to inquire about my phone. I spoke with vernon. He wanted my ss# and I refused. I told him I have an order # where he can check. He continued to insist on me giving him my ss#. I told him that I wouldn't continue to argue back and forth with him and asked to speak with a supervisor. Finally. Amanda willison who stated she was a supv. Came on the line. She looked up my account with the order #. She asked me to hold on while she checked with order support. She never came back, a pj in order support. After checking, she stated my phone was delivered on 9/5/17 to zachary. I asked her what address and apt.# was it delivered because I don't know zachary. She told me that I had to file a police report. I informed her that I wouldn't be filing any report as I didn't lose anything. I asked for her supervisor. She told me she was in a meeting and diane will call me back. She gave me an interaction #:i-[protected]. I 'm waiting. A nightmare and I haven't even started service.

I recently upgraded my galaxy phone and at the same time, ported my number and switched service to verizon, for numerous reasons. Performance and customer service were top on the list. So I paid the lease off and returned the phone but since then I have had them try to debit money out of my account. They are unable or don't know how to explain why I have these charges, they even hang up on me now and the store itself says that to close sprint out I need to use the 1 800 number. Im exhausted doing this. I think they should be reported because meanwhile they are ruining peoples credit and I think its because they don't want to lose customers and its a scam.. Definitely a scam, ive tried to close my account 50 times now and they will not help me without adding charges or somehow trying token the billing coming so I look like a customer. I think they are afraid of how horrible they really are.. That is my experience.. This all started may 18, 2017. I have receipts of return of the phone and everything, and my phone number and new phone are with verizon, so what gives here. Im baffled with their incompetence.

Hi went to the sprint store at 31100 gratiot ave to pay my bill and the machine ate my money so I asked the assistant manager raga to help me she was sooooik rude like it was my fault the money got stuck she tapes the money i'm like mama this taped 20 u gave me won't work in the machine. I asked for help she seen me struggle putting singles in the machine stood there and laughed watching me get fraustrated and angry sat there and did not help. Mind u I spent 1500.00 last week on phones and than she looks at me and says I am no longer welcomed to come into the store. I want answer in why I got threated so bad. I want someone to look at those camaras. I asked for the manager and she said get his number on the door. Someone help so rude how I got treated.

I upgraded in january 2017, when the phone was received I was charged a activation fee, when the agent told me it would be waived. It came with a lg tablet, I had multiple problems trying to return it, because the person o was getting it for didn't have wi fi, I was told to go in the store and they would be able to something, so it would be able to be used, when in the store I was informed it wasn't true, I tried to return it, with no success, until I called and spoke with a rep, that finally agreed to let me return it. Now i'm having problems with my phone, i'm not receiving all my calls, sometimes it will go straight to voicemail, even if there's no message it keeps notifying me voicemail pending, there's a delay in making calls, sending text messages, the screen freezes, my bluetooth in my car isn't working properly, the screen turns black, etc. I took it to repair, the tech said, I was going to continue to have the problems, I needed a new phone, talked with sprint with no success, i've been with the company since the 90's, never made a late payment, I disgusted with this company, I don't want a used or refurbished phone! How can this be resolved. Connie auston