Sprint
Reviews and Complaints

6 weeks ago my husband had a stroke which has left his right side paralized. He is unable to use his current cell phone so I went to the Sprint store to pick out one that would be easy for him to use. The phone I selected is FREE to new customers so it is not fancy at all. Upon calling Sprint and telling them of our situation .. they refused to upgrade the phone early (his upgrade date is Dec.) and wanted to charge me $85.00 for the upgrade. I am so disappointed in Sprint as we both have been customers since 2004 and we will be leaving them. So for $85.00 ... Sprint is losing TWO longtime customers.

couldn't get service 1 day on my cell, no fault of mines . manager jeff humiliated, degraded me, & denided me service. a nice lady I talked to from the sprint sunset store asked me a few sequirty question like a bank, etc does & got my service for me & she didn't understand why manager jeff didn't do the same & told me to email dan / customer service & that is when as they say you think it can't get any worst, & it does. Sprint had wrong info on me address, etc, & it took me telling this to 6 people before I got it changed. The customer service reps are simply trained to ffer insincere apology with includes IF you think yous had a bad experience. then i would tell them what i want which is to find another carrier to give my hard earned money to. by needing to tell 6 people before i got wrong information corrected, being humiliated, degraded, & refused service, ( which your own employee agree with ) having customer service reps lie in emails about what i said in order to cover their a____. means service agreement was voided . I will put in writing all I want is to get another company to give my hard earned money to.

I've been a Sprint customer for many years... - I had a family plan (my son and I) and I bought a "fem-to-cell" because the service is crappy in my area. One day in the store, I got convinced by a Sprint rep to port my daughter’s VZ number over to our Sprint family plan ... I was offered a couple key differentiating factors to move her - 1) - A discounted new phone (she was all over that) 2) a $125 port in credit, and 3) free service activation...

Sounded like a good deal - so I decided to go for it... Got the phone activated, the number ported over, filled out the porting paperwork (online), all good...

Then I got my first bill - low and behold - an activation fee and no porting credit! - whoa - I was told there would be no activation fee - in fact the sales person actually put on my contract where I was supposed to sign "no fees" (in the signature block). I promptly called Sprint and was basically told to go pound sand. They told me the sales rep had no authority to offer a no-fee sale. I asked about the porting credit, and I was told they take 61 days to post. OK - so I wait some 61+ days - finally get a Sprint bill - still no porting credit. I call Sprint customer service and they tell me "the credit should have been posted this month" - then they tell me I should get the credit, and that they will escalate it to get it taken care of next month - if there is any issue, they will call me within 48 hours... So I wait the 48 hours - no call - figure credit OK. Next bill comes in - STILL no credit. Call again - speak with multiple people, put on hold for an eternity, and in essence spend 1.5+ hours on the phone with various reps telling me that because I bought my phone on the 3rd of Oct, and the offer expired on the 1st of Oct, that I would not get the credit. They explained that their sales rep was apparently mistaken in telling me I would qualify and probably didn’t know the program expired. I guess the website was still up accepting credit requests even though it was not supposed to be - and I guess the previous times I called asking about it, nobody actually noticed I was not going to get it because everyone assumed it was good to go... Of course NEVER while I could still return my phone did anyone tell me I was not going to get the “deal” that was offered.

So here I am - out the activation fee, and out the porting credit, and furious as these are the only reasons I went with the phone in the first place. Now I'm told the only recourse I have is to complain to the store (which just tells me I have to talk to Sprint Customer Service as there is nothing they can do) or to cancel my service and pay a $350 early termination fee. I feel this contract was entered illegally - and in fact, I actually never signed any contract, all that is on the signature block of the contract is the rep writing "no fees" to "guarantee" me I wouldn't have to pay any fees. I asked for copies of my contracts and was told I would have to subpoena Sprint to get them. So I'm told I can go ahead and take up the issue legally and file in small claims court and that is my prerogative etc, but as far as Sprint is concerned, they are not going to make good on any promises made by any sales reps - basically Sprint Customer Service couldn't care less whether or not I stay on as a customer (though laughingly, they did offer me a $100 credit to sign on for another $350 cancellation fee on one of the phones I already served out my contract on) - so as they are going to bill me $350 for the termination, I figured I might as well check on cancelling the whole plan - that will add another $140 – they then offered to cancel the whole thing for me… so I agreed - Heck, if Customer Service is so good that they offer to cancel my whole family's service because their sales rep misrepresented a sale, I'm inclined to agree with them and take my business elsewhere...

I think I get $100/phone for port-in to another carrier, and I should be able to sell my 3 Sprint Phones and Air Rave for a couple hundred bucks or so, so that should cover any fees - and I'll certainly file with the courts and send a letter to the Attorney General's office - this practice of promising rebates and refunds, and then reneging has to fall under some consumer law of bait/switch or illegal tactics, or something which would make it illegal...

So, in a nutshell - Called Sprint and all I wanted was my $125 credit that was promised, and now I’m moving all my lines and soon to be engaged in a legal dispute with them... Way to go Customer Service! Job well done!

Ken

Since signing up for 2 more years with new Smart Phones, sprint has overbilled us every month. the first month they added on $60 in additional Apps they said I had signed up for. I had not signed up or even looked at the apps in question and in fact had only signed up for one free Word with Friends app. They said they would split the difference and after threats to quit the service, finally dropped the charges. They also overcharged me $7.68 on regular charges, but credited it when questioned. Since then there are just small overcharges. The way their bills are written, they add on the second line twice, not deducting the full $110 for the second phone. they also added the 19.99 for the second phone 2 times on my bill, crediting once for it. There are so many unnecessary charges and credit listed it makes it hard to figure out without pulling out a calculator. On Jan. bill I was overcharged $67.68, Feb bill I was overcharged $8.42, March bill overcharge was $7.78. These overcharges are not evicent unless you really look for them. I think Sprint knows about these, and would not credit me unless called on them. When they do give you a credit there is no explaination of why the overcharge, or why the credit, so they can not be te=raced. Do you know how much money they must be making on unsuspecting customers? multiply my $6 a month by how many millions of customers and you have a very healthy profit margin without any expense attached. A pretty penney or two for their stockholders I would say...at our expense.
Another complaint I have is their discrimination against people who do not know how to use computers. the new Fee for a detailed bill is unfair to those who are not computer literate. I imagine their stockholders don't pay for the detailed stock report they get each month either.

Have family pack for two phones. have unlimited cell, tex, web, gps with 1500 shared to land phones with employee discount of $25.30. my bill started at $ 126.00 then !32.00 now $ 138.00. found out they changed our contract and charging on 2nd phone they want to charge for my GPS which I can't get or my web been with nextel for over 25yrs. can't get out of contract with out giving $200. we need to put a class action LAW SUIT against sprint for BREACH OF CONTRACT before they keep adding on to our BILLS.

I received 3 telephones and called for a return label. The phones have never been activated. When the label did not come after a week, I called again and was told that it was too late to request a label and that I had to keep the phones and worse yet 2 years of service. When I spoke with a Manager she told me that I had no choice and that they had no record of the original call and when I asked her to speak with someone higher that could rescind that decision she said that she was the highest person that would speak with a customer and she hung up on me! I have been with spring for a long time and I am appalled at the level of service that I received from this so called Manager, Heather. Customer service is obviously dead at Sprint.

I have been a loyal Sprint customer for over five years. Recently, I found that my speed of my portable broadband device was completely inadequate and it was no longer an issue with my lap top. In Jan 2012, I contacted Sprint to discuss my options. I was told that if I cancelled by current line an payed the $50 to break my contract early, I could try a the hot spot and save money over time. I agreed, my credit card was charged $54. I assumed the extra $4 were some more conveniently hidden fees. The hot spot was actually slower than the broadband I originally hand so I returned in (within the 14 days I was allotted to do so without incurring charges). Now over a month later, I'm sent a bill for $380 ($80 of which is for my phone and not disputed here. I get on with department and am transferred to several different departments having to tell the story over and over again (this has occurred every time I have contact customer support and I have actually been locked on the phone for two hours with them), and they repeatedly tell me that the line was never cancelled, thus, I must pay the monthly fees, plus prorates for the product I returned, plus additional activations fees that I would apparently only have refunded if I had sent the product back in three days. I was not informed of this up front and was led to believe I was cancelling a line when I wasn't and then they weren't willing to do ANYTHING to help. This company has been nothing but shady and are clearly out for the buck over everything else. I will be terminating my phone contract with them early as well as I REFUSE to do business with such despicable service providers. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. The service is far worse than any other provider I have as is the quality of their products.

As a long term sprint customer, since 1999 and in the last six month sprint is out to get your money, two years ago my spouse and I upgraded to smart phones BB sprint inform us that we had to change our plan due to the new smart phones and of course the cost went up. Now the new phones required a premium data plan per phone for $10.00 per month, in addition sprint also charges for and activation fee $36.00 with a two year contract with a $350.00 penalty. Sprint is getting worst than Bank of America or the airlines charging for every penny they can get from the consumer.

When I signed up with sprint last september, I was told my internet 4g usage was unlimited!
Last night I received an e-mail which reads:
" as of 01/08/12 at 044054, you have used 4136963kbytes of your 5294080kbytes monthly sprint 3g/4g data allotment. If you exceed the monthly usage cap, you will incur overage charges of $.05 per mb until your usage is reset on 01/27/12.

Tips:
& bull; monitor your usage often to avoid overage charges by signing into your account at sprint.com.

& bull; you can calculate how usage in kilobytes aligns with your plan allowance using these values:
1mb = 1, 024 kilobytes
1gb = 1, 048, 576 kilobytes

& bull; for assistance with usage or overage questions, call:
- sprint customer care at [protected]. "
That's not unlimited! I called sprint, customer care agent was apologetic and friendly. She connected me to technical support where a dude with a spanish accent told me "no your plan is limited. " I asked what can or should I do. This genious's reply? "don't connect to the internet till your cycle resets!" but, I get the privlege to pay my $96 and change by jan. 19, 2012. But, my so called cycle doesn't reset till jan. 27, 2012. The useless technician with his sage advice transferred me to someone who could help. The phone rang over 12 rings no answer. So I had to go through the entire process and call the main number. Got a really sweet customer care agent who told me the company suddenly made this policy change capping internet usage. Her department was as unpleasantly surprised as me. They told the rep to expect an uptick in customers calling and "inquiring about this policy change. " sure I could cancel my entire account but i'd have to pony up $200! I knew when I signed up that if I cancelled before my contract expires i'd have to pay a pro-rated cancellation fee. Little did I expect to be royally screwed over! Btw, my contract with these communication thieves is september 2013! In addition I have the sprint connect gadget for my land line home phone. This has been trouble since day one. I have to take this piece of you know what back to the sprint store. Sprint, shame on you!

Overall, I have had an okay experience with Sprint. I was too young to get a cellphone in my own name but I wanted to split from my sister so I couldn't stay with T-mobile.

The first time buying a phone was a nightmare. We ended up being charged twice for the phones, once on the bill and once in the store. Otherwise, it has been okay until now.

I am upset with Sprint. I will not recommend anyone to go to them and instead will warn them away from now on.

I am a little bit passed the middle of my contract and I need to upgrade my phone. I broke my Blackberry Curve and I want to replace it with another Curve I purchased. Unfortunately, I will be charged 10 dollars a month from now if I use the new Curve I purchased even though it is an earlier edition of the one I am currently using. Everything else will stay the same except the 10 dollar usage fee.

At this rate, I am going to switch carriers in October 2012. I was planning on dropping down to the text/talk plan next October, but T-Mobile offers the same plan for the same rate so I might as well go with them. I don't use my phone to talk that often (using less than 200 minutes a month on average but over 3000 text messages).

The data for the iPhone 4S this too slow to be useful. Siri does not work takes hour's to download apps. I get like 150-225 Kbps download and about half upload with ping anywhere from 300ms- 2000ms. It is ridiculous. Compared to Verizon iPhone 4 it sux. The Verizon Iphone4 is 10.x (if not more) faster then my sprint iPhone 4s

I want tO believe that sprint is going to fix this data issue. I am willing to stay with sprint for 90 days to give them time to sort out problems. If by march I am still having problems with data I do not want to pay the early termination fee. I don't think I should have to because the are not providing adaquite service.. What good is unlimited data if u can't use it.

For a number of years I have had Sprint long distance service on my home phone with the $7.95 monthly fee for use in international calling. A few months ago, I contacted their customer service by phone and told the representative that we now only occasionally made calls to Korea and I wanted to find a reasonable plan that did not have a monthly fee. She recommended the 'Sprint 40 Cents Anytime Anywhere' plan saying I could call Korea for 40 cents per minute and not have the monthly fee (the old plan had 10 cents per minute rates). I accepted this plan on that promise from her. Now I get a bill after using this plan the first time for $149.41 for 28 minutes! I contacted Sprint via phone to find out why the bill was so high. This representative told me this plan did not have those rates for international calls! I was clearly led to believe that the 40 cent rate applied to all calls (hence the plan name - anytime, anywhere) because I specifically told the first representative that I only needed the plan for occasional calls to Korea. This new representative only kept saying there was nothing she could do because the plan did not work that way. I ask to talk to a supervisor but he only told me the same thing - they are unwilling to do anything to help or try to keep me as a customer. I have always thought I could trust Sprint to treat their customers fairly and that I didn't have to get everything in writing or record everything that was said to me for legal proof later. I expect a company who wants to compete in this competitive market to show they value their customers by doing everything possible to work with them and keep them satisfied. Over $5 per minute is ridiculous for a plan that is named 'Sprint 40 Cents Anytime Anywhere' especially after being assured that this applied to international calls. I would recommend that everyone avoid a company like this - sooner or later something similar is likely to happen to you if you do deal with them.

Documentation created by Eric Ramiscal on Dec. 13, 2011. Problem with Sprint 3G/4G overdrive, Started after Nov. 2, 2011. From Sprint website (3G/4G usage) Original policy on contract agreed on March 2011.If you have a 4G-capable Mobile Broadband device and use it on the Sprint 4G network, you have unlimited monthly data allowance.
If you use your Mobile Broadband device on the 3G Sprint network, current Mobile Broadband 3G plans include 5 gigabytes (GB) of data usage per month and are limited to 300 megabytes (MB) per month of off-network roaming data usage. Usage above these limits will incur additional charges and may require opt-in for continued use 240.604.9342 has been diconnected 4x due to overage?Overage payment arrangement: $510.00.*Payments:11.06... $100.00- 12.06.. $100.00.

Upgraded plan on Nov 12, 2011 to 12, 634, 112 KB due to overage.Service Data was reset to 0, on Dec. 12, 2011.(with doing anything due to observation)*Incurred Use by Dec. 13, 2011 @ 11:00 AM (as stated in Sprint website usage details). 6, 051, 403KB out of 12, 634, 112 KB.**Remaining 6, 582, 709KB out of 12, 634, 112 KB. Sprint 3G/4G Overdrive device setup before Dec. 12, 2011. 4G only and Roaming off used only by 1 laptop, after informed by Service data of overage on Nov 06. NOTE: if overdrive disconnects from 4G and switched to 3G as indicated from overdrive box, internet is disconnected.

Problem in Question:Did not have overage from March to October (with 4 user), overage started occuring on Nov. till present? 1.) Device or account seems to be on 3G network? If you use your Mobile Broadband device on the 3G Sprint network, current Mobile Broadband 3G plans include 5 gigabytes (upg. to 12) (GB) of data usage per month and are limited to 300 megabytes (MB) per month of off-network roaming data usage.Usage above these limits will incur additional charges and may require opt-in for continued use. 2) Instead of 4G network? (choosen plan because of unlimited data usage). If you have a 4G-capable Mobile Broadband device and use it on the Sprint 4G network, you have unlimited monthly data allowance. Service Data was reset to 0 on Dec. 12, 2011, by Dec. 13, 2011 it has already incurred 6, 051, 403GB.(almost half of 12GB) with only 1 user. Nothing was downloaded or not even in use on Dec. 12 and 13, 2011. Usage was the same from March till Nov 2, 2011. Facebook 4 diff. acct, Zynga poker, Cityville, Youtube, Twitter, Schoolmax, Sprint, Gmail (no attachement).

Actions taken: 1. Took Overdrive device for technical test, @ Sprint HQ branch at 8310-A Annapolis Rd. New Carrollton, MD 20784.12.13 @ 12:35 PM Service Ticket # 23456837xx8x4522.2. 12.13 @ 12:45 Spoke to store Manager Bayardo Nunez, and he advice me to call Sprint at 1-888.211.4727 to request an investigation that may occur up to 4 days.

3.) After picking up Overdrive device 3:55 PM, came home @ 4:30 PM, I checked usage on Sprint website and it registered usage of 6, 122, 823 KB from 12:00 to 4:55 of no use, it has inccured 71, 420 KB while device was in Sprint shop.4. @ 4:3+ PM Called 1-888.211.4727, spoke to technical department, Supervisor, customer care and countless Sprint representative.

5. Calls have been dropped, had to call back 6-+x times. between 5:00-5:45 PM customer care informed me that account is set to unlimited data and should'nt have to have overage, call dropped again.6. called back 12.13 @ 7:30 PM Customer care tranfered me to a Supervisor, (Maheeah, if thats her real name) informed me that Sprint 4G is no longer unlimited (note: Sprint website policy), and was asking me if I want to cancel the account? "but while talking to her, she informed me that she is looking at the account usage and informed me that the total usage is 6, 166, 128KB, I informed her that it use to be 6, 122, 823 KB. I asked if she agree with me that there is something going on with the account, then she told me that its because of the site I'm probably on, a web site that cycles or keeps reloading, I said I'm just viewing Sprint website, then I informed her that I'm a Computer Technician since 1993 and with an 18yrs background. Then she probably realized she may have said something wrong, then told me that maybe there is something wrong with 3G/4G overdrive device. Then gave me a ticket # [protected] to take to the same Sprint office/tech shop. (note: 12.13 at 3:55 PM technician that tested device found nothing wrong with the 3G/4G device, but went ahead and informed me of upg. to the software that was done).

Account should have been 4G unlimited under original contract, even after any changes have been made by Sprint, there should have not been an overage or $510.00 additional charge, this is a breach of contract by Sprint. Corporate Greed and Bad business practice.

Went to Spint store and discussed plans/phones. Wanted to get 3 lines and discussed 2 smart cellphones and 1 regular cellphone. Had 3 regular cellphones with prior carrier and discussed bringin those numbers to Sprint. Sprint had "port credit" promotion and we were going to do so unitl discussed prior carrier would not release out of contract one line which was within 10 days of contract deadline. Decided to get 3 new numbers with Sprint. I confirmed if $300 credits would still be applied prior to signing contract and the Sprint (what I found out later to be a 3rd party store representative) representative confirmed I would get the $300 credits. Needless to say 3rd bill later with cost of phones paid, 1st and 2nd bill paid and several inquiries about where the $300 credits were and was told starting with the local Sprint 3rd party store rep to the Sprint customer service Port credits/retention departments, back to the 3rd party local store rep, then manager, then director, and last the store co-owner that no PORT Credits would be applied even though they were promised and confirmed by his rep nor any type of credits even though the only reason I signed a contract was his promise he had submitted the $300 credits when he submitted my company's discount. After 1st bill which was $241.12 and promise the credits normally took 2nd or 3rd bill to be applied, and then 2nd bill was $234.61 and another promise the credits to be applied to 3rd bill, the 3rd bill $162.46 and no credits applied. The Sprint customer service departments point to the 3rd party store and the store party store points to Sprint stating no sort of credit would be applied - so sorry for misrepresentation but again would not help with any credits. I am now considering options. I feel cheated and would like to have contract nulled.

I entered into a verbal contract (renewal) with Sprint in Oct 2009. All our five phones were off-contract. The new terms to keep us as Sprint customers was to add free texting to our account. No problem.
Two years later they removed the free texting and won't restore it. Nowhere in the Oct 2009 call was it mentioned that the free texting would ever expire. Today when I related this all to the Sprint rep name Daniel, I made reference to the recording from Oct 2009 phone call where the Sprint rep agreed to the free texting. Daniel then asked me if I was recording today's call. I said yes, if Sprint can record the calls, so can I, he said no, silence and Daniel HUNG-UP.
Time to teminate Sprint.

After closing my cell phones two lines in June 2011, and having EFT payments from my checking account, Sprint keeps taking money from my checking account. I have called what seems like 100 calls already, always talking to a differnet person who promise you they will take care of the problem and nothing is done. In fact, I just received an email from Sprint telling me that my bill for August is due September 24, 2011. I am outrage! what can I do? Please help.

Sprint switch over is a big scam.
Activated phone on 6/2011 I wanted a new number and did not want to keep the old number. Jason employee#jo495418 who was the initial representative, called verzion to confirm that the account was mine and that the account had been cancelled. Jason confirmed with vz and mentioned to me that even thou I wasn't porting the old number over, credit would still be available, and to give it 4 weeks. I would see the credit come thru in the account in 30 days. Jason lies to me and makes no notes on the account about the confirmation and that credit should be given. However, he did activate the phone. (Of course he did, what's the puprose of bait) I just went from the pan to the burner, next one is probably the oven.
I waited 30 days and after noticing that account had not been credited. I called again and spoke to jillian employee#[protected], "supervisor" so she says. She was blaming me that I was miss informed and that credit will not be honored and that the account had no comments by jason.
What kind of #ed supervisor or person will blame the consumer for being miss-informed and that the account had no prior comments.
This just shows a curving trick how this scam works. Either it's a scam or both jason the initial representative is being told to lie to new consumers and/ or un-trained.
Jillian who is to blame for being part of the whole scam operation. However, with her politeness. She agreed that she would pass it on to the escalation department and make sure that the credit goes thru.
What a lie for the second time I was lied to.
Waited 7 weeks, still no credit on the account. Called escalation department talked to shane employee#lex3182 "supervisor" so she claims. After repeating myself 10 times on the whole history of the matter, she repeats the same thing that "supervisor" number one said 7 weeks ago.
Where do you get these people? When I asked for someone that is in charge and that will honor the credit. Both "supervisors" replied that there was no one in charge that will honor the credit. What?
I thought they were "supervisors" people in charge!
How cheatful and dishonoring of a title and position. I'm sure they think superior than their co-workers cause there titled "stupidvisors"
That's what it comes down to, I was lied to, cheated, thrown a leashed around my neck for 2 years.
I wont forget that she said. "by the way sir, you will be charged early termination fees, if you decide to cancel" with a grind on her face and happy attitude.
Well, they don't call her "stupidvisor" for anything. They are hired on as stupid people that can only advise other people. "stupid-visor" what a shame.
Bigger of a shame is for the # up at the top floor who puts all of this together, to scam consumers.
That's why he's special. He walks around with a higher head then the rest. He's either a cfo or ceo. It's so long of a title... I rather not go there.
$125.00 wow. They rather read complaints like this one along with others than to really stand proud of the type of business they are running. Let's just say he's really special he gets the chair of the house.
$125.00 wow. I'll pay that to complaint about sprint and call them scammbags.
I guess the name sprint is telling you to run when you see them.

We recently switched our cell phone providers from Verizon to Sprint. We were considering several different providers at the time. The sales person "Sonia" at the sprint store offered us $100.00 per phone "port over" rebates, plus free activation. We thought that was the best deal we had been offered so far. So we went with Sprint. While in the store getting our new phones, "Sonia" informed us that she could register us for our "port over" rebate right there in the store, and added that with our credits and rebates, we would not even get a first bill, and probably only get a small bill for our second. Well, we never got a first bill through the mail. On or about the 17th of August, I got a text message from Sprint stating that our bill was past due in the amount of $223.58. I was shocked! When we left Verizon, or last bill was around $150.00, that had come in about the same time as our first sprint bill (that we were NOT expecting). We called the "Customer Care" office (somewhere in India) and they were all to happy to simply explain the bill (which we could barely understand the Indian accent), THAT by the way INCLUDED an activation fee of $36.00 PER PHONE - which we were told would be waived! Never-the less, they would do nothing else for us. During the conversation, the customer care person informed us that it appeared we had not signed up for the "port over" credit as of yet ($100.00 per phone)! WHAT? We were in the office when "Sonia" signed us up for it! Apparently, "Sonia" did NOT sign us up as she said she did... What ever she was doing on that computer, it was NOT signing us up for our credit. We immediately logged onto the sprint site and signed ourselves up as soon as we found out we had been lied to by "Sonia". While signing up, we read that the "port over" credit MUST be registered for within 72 hours after getting your new device. Though the site stated we would be notified within 45 days of it's approval or denial, we are pretty certain it will be denied as it had been 28 days. We spoke to the "supervisor" at the customer care center, who informed us that they are not responsible for whatever the Sprint Rep. at the sales office that we were at either said or did, and that she would go by company policy. Which means, we are stuck with paying our 1st bill from Verizon (which we expected) of $150.00 and the UNEXPECTED bill from Sprint of $223.00 (totaling nearly $400.), and we are certain we will not get any credit as promised. We are certain that "Sonia" knew exactly what she was doing in deceiving us, both in the information she provided and standing behind her computer acting like she was signing us up for the credits when she was probably checking her Facebook account. We were promised no activation fee - We got one. We were told no fist bill, and a small second bill - We got hit with a HUGE fist bill! We were told a when we signed up with Sprint that our port over credit was registered - It was not. We were told by the supervisor at the customer care center that they can do nothing for us, and that they are not responsible for whatever the sales offices do or say. That sounds like the bait and switch routine and we fell for it. If the corporate office takes no responsibility for what it's sales offices do or say, they can take advantage of customers without check. Beware of Sprint and their scam tactics! I am an ex police officer and they got me. If there is a class action suit against Sprint for customer deception, I will surely take part in it!

My wife bought a sprint cell phone in Charleston, illinois on April 26th and were told we had a month or 30 days to tri for free we took it on vacation with us, we was’nt able to get back to the store until May 26th and we were told that we were a day over our free term and that the sprint cell phone was ours to keep, in the area we live the service coverage was very limited but thought we would give it a chance on our vacation, but the store in Charleston counts the day you walk out with the phone as the first day, I’m sorry but when I went to school the 26th of April should not be over until May 26th this was not explained to us.

After well over 10 years with Sprint, not bound by a contract, I am leaving them. Fortunately, I am not alone as their subscriber base has shrunk substantially in the last few years. If you are planning to start service with them you should know the following:
In January 2009 I made a claim for a replacement phone, because the hinge on my phone broke. Asurion sent me a new one. It was red/pink. No big deal I thought, I just switch the phones with my wife. We got her phone from the Craigslist for $45 dollars. I came to the Sprint store and made the swap of numbers and account information.
Forward to 2011. The hinge on my wife's phone (the phone we've got from Asurion) breaks. We contact Sprint for replacement and find out that they have, or claim not to have the record of the swap or the previous insurance claim. We go to the Sprint store; however, not all Sprint stores are created equal. In the Metro (Phoenix) shopping center they cannot help because they have no access to our accounts. So, my wife and I, with a 3 y.o. in tow, go to the store a block away from the mall. After a bit of wait we get to speak to a cheerful, clerk who assures us that she can solve this issue. She informs us, and gets our consent on the increase in the insurance rates from $7 to $8 a month and that as a promotion this will cover any claims on the existing equipment retroactively for 30 days; she continually 'pimps' herself that we should give her great ratings on the survey that will follow. My wife submits the claim while we are still at the store.
Two days later I am contacted by Asurion denying my claim for a replacement flip phone with a $50(!) deductible. Thereafter, I speak with Asurion rep who tells me that the situation can only be rectified by Sprint; then, Sprint rep who tells me I should be resolving this issue with Asurion, and claims not to have the record of the previous transactions. I go home and go through my records and find the documentation. I call Sprint back, first speaking with Paul, who seems to be the only person who has a professional bone left in him, apparently a great rarity at Sprint. He cannot transfer me to Aaron, the person who I spoke to initially. It is understandable, because these guys probably work in nondescript call centers that take calls for everything from acne medicine to sausage making machine you've seen on TV. Fine, I say, I have found the documents. Paul writes up our interaction and passes me to his supervisor Adam. Adam tells me that insurance is attached to the phone number and not the phone. I tell him about the switch. Adam tells me that he cannot see any relevant notes from January 2009. I tell him that I am done...
I will be leaving Sprint for another service provider. Even though I know the next company will not be much better (I hope to be surprised), I will be buying phones from Craigslist and not entering into a 2-year agreement. My only wish that many more unhappy people could leave with me at the same time, so that we are heard. So, that Sprint's figurehead on TV can speak earnestly about Sprint's losses, not its so called top notch service.
Good luck to all free agents out there.