Sprint
Reviews and Complaints

Sprint is threatening to cancel my cell phone service or send my account to collections over 27 cents. Today I discovered that I underpaid last month's Sprint cell phone bill by 27 cents. I went on my online banking site and scheduled a payment of one dollar and called Sprint to advise them of the payment since there was a note on their website saying schedule a payment to avoid interruption of service. When I called customer service and explained what happened I was initially asked if I was calling to set up a payment plan. I actually laughed then explained no I didn't need a payment plan for 27 cents, I was calling to let them know the payment would be posting from my bank in a couple of days. I was placed on hold while he checked to see if this was going to be an issue. When he got back on the line he said he would have to call me back the next day to let me know if everything would be okay with the account. So I said surely my service would not be interrupted over 27 cents. He said he it could either be interrupted or sent to collections since it was past due. I said "really you would interrupt my service or send me to collections over 27 cents". He said he would have to call me tomorrow to let me know for sure. I told him that to put a note in my file that if my service was interrupted or my account was sent to collection I would be cancelling my service. I wished him a good day and hung up. Almost instantly my cell phone rang and it was the Rep asking if all my issues been resolved. I said no they have not. You're telling me that I could lose service or be sent to collection for 27 cents - no way have you resolved my issues. He said well I won't know if there is a problem until tomorrow, I said that was unacceptable and asked him again to make a note in my account that if either of those things happened I would be cancelling my service. He asked if I wanted to speak to a supervisor. The supervisor came on the line and it was pretty much the same thing. He went on to explain that the account was 10 days past due (again we are talking about 27 cents) and that by tomorrow it could be flagged for supsension but it would take 5-10 days for that to happen and they should have the payment by then so everything would be okay. I could not believe what I was hearing - so I thanked him for his explanation and let him know that I understood that they had to do what they had to do on their end, but if my service is interrupted or sent to cancellation I would be cancelling my service. Mind you we have been with them for over 10 years and always pay our bill on time. I actually expected them to say they would just carry the 27 cents on to the next bill. So I was baffled at what I was being told. They send me text messages soliciting things I have no interest in but you can't text me to let me know my service may be interrupted over 27 cents. And this is how you treat good customers - wow!

People, please stop using Sprint! do you not watch TV or listen to the radio? they have been rated the worst cell phone company, based on contracts, and customer service.Look how they canceled all those customers, for their repeated complaints, what does that alone tell you? its always on the news, what garbage they have now done to customers, the only way to stop Sprint, is to stop feeding their piggy bank. There is plenty of other good providers, take the power from Sprint, by not giving them buisness.

I purchased the Sprint phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. I repeatedly submitted the rebate request and each time Sprint claimed the requested was never received. After submitting the request numerous times via mail, fax, and email with the company continuing to claim the request was never received I began filing rebate complaints againt Sprint in March 2009 and I still have not received a rebate check. Sprint has lied to me and the Better Business Bureau about this matter. This company has no intentions of sending the rebate check and that is fraud! As of Sunday, 10 May 2009 I have filed a rebate fraud complaint with the following agencies and will not stop until I receive my rebate check and three months free service.

I bought an extended battery from sprint online. After receiving it, I saw how bulky it would be and no longer wanted it. I contacted sprint online's customer service. After giving them my name, address, ssn, phone number, order number of the product, I was then asked my account pin number that I had set up 8 months ago when I bought the phone and never used since. After not remembering it I was told to contact them again when I do. So despite having all that previous required info, I couldn't be helped because I didn't remember my pin. I then called them up and the rep on the phone texted me my pin. I told her I would like to return my battery and she said she would send the return kit and once the battery was received by sprint they would refund me my money. I get the return kit and do everything it tells me to do even sent a copy of the bill - which wasn't in the instructions - just in case they say they need that in order to return my money. So a week goes by, i look at the tracking number and it shows sprint received their battery back. I then checked my bank account and see that my money had not been refunded by sprint. I went back to MySprint online and sent them the question asking them where is my money. I filled out my name, address, account pin, etc. I get an email saying that they couldn't find my phone number stated on the form. Apparently, the auto fill listed my google voice number instead of my sprint number. Of course this was a monumental, impossible task for sprint to overcome and they had to halt everything before continuing. Because they couldnt find my number after being given my name, address, and account pin. Noooooooo. I then emailed them my number and demanded the run around be stopped and my money returned. I then get an email from them. And what do you know? They say they need a scanned copy of the bill?!?!?!?!?! Which I already provided! I am now waiting on their next lie/excuse to not refund me my money. They are crooks.

My monthly fee I pay to Sprint is around $60.00 a month. When I first began my service contract with Sprint, I had to pay $120.00 for Sprint charges a monthly fee in advance. What I was told was that I would not have to worry about my last bill when I decided to switch my carrier. I still continued to use Sprint after my 2-year contract was up, and I had to change my plan to Seasonal standby for I was out of country for two months. When I came back to the states and tried to switch to my original plan, I had to pay another $120.00
What they explained to me was that every time a customer changes one's plan, the one has to pay a monthly fee in advance. Sprint has not returned my very first 'monthly fee in advance' to me, why do they apply that 'month in advance' rule to me? Basically Sprint owes me $60 + $60=$120.00. This is completely wrong! No matter how many times I talked to customer service, they are on auto piot by repeating 'A customer is supposed to pay a monthly fee in advance whenever one changes plan.' I am very disappointed with Sprint, hence switching to AT&T.

I am leaving sprint as soon as I can, even if it costs me more! I have been a sprint customer for more than ten years. I have four phones in my family and want to upgrade to 4g on one phone. This change will force a new plan and additional cost for two of my lines (Doubles from 9.99 to 19.99 each). I get being charged more for the one 4g phone and I even get being asked to change to a (More expensive) data plan. What I don't get is how two lines without data or anythning special doubles in price. Nice. So the wonderfulness of 4g costs me 30-50 more per month when I already pay 135 monthly (With a 27% corporate discount!). Ridiculous. The terrain of the 4g environment will change in time but I won't be with sprint.

No matter what.

I'll gladly pay more just to be with a new provider. Sure, they might all be the same and I may even pay more monthly. But it won't be to sprint.

I purchased a Blackberry Bold phone from a Sprint store in Santa Monica the day before I left to move to South Africa. I specifically told the store salesman that I would be in a remote part of South Africa and needed an international phone compatible with South Africa's phone networks. I said I needed a fully functional Blackberry because I would need BBM, internet, etc. (all the things you buy a Blackberry for, in essence). I also told him I wouldn't be signing up for a contract, as Sprint does not offer service in South Africa, so it didn't make sense to opening up a new contract, so I would have to buy the phone full price. I was assured by the salesman that yes, the phone would work perfectly well in South Africa, and yes, all the Blackberry capabilities would be fully functional. All I needed to do was to put a SIM card in for the South Africa network and all would be great. However, when I arrived in South Africa, I found two things. First, the phone did NOT work as promised (it is NOT compatible with South Africa's networks, and it ONLY works properly as a Blackberry in the US with a US Sprint contract), and second, that in order for it to work AT ALL, I needed to activate it first in the States and could only do so if I signed up for a Sprint contract. Funny, that was NOT what the salesman told me. In fact, he told me the complete opposite.

I contacted Sprint via email to let them know the problem, and they told me that they were sorry I was misinformed and that since it was within the 30 days, I could return the phone to the original phone for a refund (minus, of course, restocking fees). I told them I could not return the phone by mail, as I live in the South African bush and do not have access to a nearby post office or a car to get to a post office. I told them I would be returning to the States in January and could return the phone then. They assured me that I should have no problem returning the phone, even though it was beyond the 30 days, because of my situation. I never called the store or Sprint during this time because I had NO WORKING PHONE!

I returned to the Sprint store in January and was informed that they refused to take the phone back because it was beyond the 30 days. They did not care that I had been assured that I could do so by Sprint, or that their employee lied to me, that the phone did not work overseas as promised, and that was why I needed to return the phone. The employee, by the way even recognized me, said hello when I walked in, and said that he remembers the conversation we had about the phone, but did NOT admit to lying to me about it. I spoke to the store manager, who stated that because the phone could make phone calls, it was fully functional, and they could not take it back. I reminded him that it could make phone calls ONCE IN A WHILE, and that those phone calls were often dropped if they even went through, and oh, by the way, I bought a $450 BLACKBERRY because I needed a BLACKBERRY, not a crap phone that I only wanted to use for phone calls. I specifically bought a Blackberry because I needed all the Blackberry bells and whistles, and THEY DID NOT WORK IN SOUTH AFRICA! Again, the manager refused, standing by his statement that it was past the 30 days.

I have since contacted Sprint several times about this in hopes that they will contact the store and force them to refund me for their misinformation and mistakes. They have refused. Sprint has simply pushed me around from one representative to the next, and with each I've had to retell the story and once again get pawned off onto another representative who says they will contact a supervisor and handle this. As of yet, nothing has being done. The last person I spoke to said that again, because it is past the 30 days, they can do nothing, and that she will send me an email form I can fill out with details of the situation, which will, considering the rest of my experience with this situation, do nothing but waste more of my time.

There is something Sprint certainly CAN do that they refuse to do. This company makes MILLIONS of dollars every year. They have a customer with a LEGITIMATE complaint and who has been jerked around for MONTHS now with no resolution. The company and store can absolutely make an exception to their 30-day rule, especially since I have been contacting them since a week after I purchased the phone to let them know about the problem, and told them right off the bat that I could not possibly return the phone within the 30 days, and ESPECIALLY because they told me that that wouldn't be a problem, and that this whole thing is a result of one of THEIR stores lying to a customer and then refusing to take responsibility for their actions. Keep in mind, up until that point, I'd been a Sprint customer for ten years. Clearly they aren't too keen on customer service and taking care of loyal customers.

It is now almost six months since this debacle began, and I am still stuck with an expensive phone I cannot use, and a company that refuses to take responsibility for their poor behavior. I highly recommend that anyone who has Sprint service never go to the Santa Monica store. I also recommend you get a different wireless provider, as Sprint has some of the worst customer service I've EVER experienced.

To whom it might concern: I would like to share my extremely bad experience I had with Sprint customer support and also with Sprint retail consultant MR. Corinthian Brown of Sprint store on 655 Third Avenue, New York NY 10017.I bought the HTC Evo from Sprint on Monday, April 11, 2011. I LOVE the features the phone offers but it has a huge flaw: the phone doesn't accept incoming calls nor text messages and it all happens randomly so I could never be sure if someone called me or not. Whenever my boyfriend tried calling my cell phone he would get a message that the number was disconnected. I called customer service numerous times and tried to solve the issue. I updated the phone as I was asked to do by the customer help desk. Unfortunately nobody was able to help me, I even spoke to a supervisor but she was not able to help me with my issue and suggested I go to a Sprint store and have the problem fixed there. I was so upset with the phone that I was ready to return it, but unfortunately I lost the original box. On my day off, Saturday April 16th, 2011 my partner, Vasyl and I went to the Sprint Store on 3rd Avenue. I explained to Mr. Brown my whole issue with the phone and he REFUSED to help me after performing a quick check of my record on his computer. He said nothing was wrong with my phone because he was able to call my number via his work phone. He REFUSED to touch my phone or run any tests on it! He said that if I was able to receive HIS phone calls that means that the phone works good and there is nothing wrong with it! I tried to call my cell from my old phone number and I couldn't reach my Sprint number at all. In the meantime, Vasyl was standing RIGHT NEXT TO ME and when he tried calling my cell he got "the number is disconnected" message. My partner tried to pass his cell to Mr. Brown to let him hear the message but he refused to check it and instead turned his face in disgust and started making very homophobic comments to his coworkers. To make things worse Mr.Brown just laughed at my situation and the whole experience was ended with lots of homophobic comments and ironic smiles passed between Mr.Brown and his coworkers. He also called the customer service while laughing at my situation and making some very mean and unprofessional comments, this time lauder... It made me very sad. Not only was I able to get proper treatment as a new Sprint customer who has a big problem with his cell phone but I was also treated very bad as a human being. I cannot understand why was I treated this way and why can't my issue be fixed? Why can't no one help me? I am stuck with a phone that doesn't work properly and a company that treats its customers with disrespect and its coworkers are full of hate.I made an official complaint with customer care department, but nobody even asked for the name of the consultant I spoke to!I would like you to read my letter and try to fix the very mean and discriminating behavior you encourage in your company. We live in a country where people are free to choose the person they want to be with, either it is a man or a woman. I chose a man... We are free to chose a cell phone carrier, and in this case I wish I had chosen AT&T or Verizon or even Metro PCS over Sprint.Please read my complaint and do something with both, my malfunctioning phone and homophobic consultants.Thank you very much, Gabriel Wilamowski347 793 0630

On the evening of January 15, 2011. I stopped in the Sprint Store, Rockaway Mall, Store # 2031.Rockaway, New Jersey. I just wanted to know about the prices and service they had to offer, because I was considering changing services.

Arsen Mirochnik, the store manager, quoted me a good price for more services than I was getting. I told him that I would return as soon as my current contract was up. I didn't want to pay any cancelation fees. I only had a few more months left on this contract. He assured me that there would be no cancelation fees if I signed up now. He would take care of it. I now have 2 signed statements from other customers who overheard his promise.
Repeated attempts have failed to resolve the problem. Arsen refuses to return my calls and he is never available when I call. Even several calls to Sprint's customer Service fail to produce any results.

I feel something is wrong when a store manager has to lie to obtain business.
And what can I say about a company that doesn't resolve a situation.

I ordered a cell phone with "unlimited" pictures and text service. I can take pictures but if I send them or recieve them I get charged for data use. And the charges are outrageous. This is not what is advertised on line for the service I ordered. I will be returning my phone and demanding that I not be charged for early cancelation. I'm not quite sure how they can get away with charging for this "unlimited" service but I plan on finding out!

Don't be tricked by SPRINT! There are a lot better phones and plans than Sprint. I lost my job & tried to cancel my service mid-term (March) and pay a contract fulfillment fee of $150. The representative told me if I kept the service until October I wouldn't have to pay the early termination fee. Guess what! In October I tried to cancel after paying for an additional 6 months and they told me I'd still have to pay an early termination fee if I cancelled anytime in the next 24 months! This is NOT what they said when I signed up. I signed up for one year. They are crooks and their phones are garb age (especially HTC which I couldn't even use)

I have been a customer of Sprint for Over 10 years and There is no Good Customer service with them and they dont care about You and they pass the buck and play the shell game and transfer from one to another person with out resolving the Issues, I have tryed to get a Hold Of Dan Hesse The CEO of sprint at [protected]@sprint.com with no Luck and Manger Robert Parker has my acct looked down and the first 5 times I had talked to him he Refused to let me know who was his boss and Acted Like He was Mr sprint, I have Been through 3 of there new computersThe Dell z11 Inspirons with the pre Chipped Air card They Dident work right and the 1st one wouldent turn on after 15 days at all and was returned to the sprint store The 2ed one had problems with the System restore and I had to Restore the comp at least 4-5 times so i took the 2ed computer Back to the store, I am Now on My 3rd Dell /Sprint Laptop and it is starting to have problems, I have Also had problems with There cell Phone service and My Blackberry with data Services not working and Have had to go through at least 3 of there Blackberry Phones and have had To have the trackball replaced at least 5 times i have try to get this resolved with sprint for the Past 3 months and they keep giving me run around and passing me on to someone Else I have called Them to Get this resplved and have been on the Phone for hours and hours and has even totaled in to days and weeks Ive Spent on the Phone with sprint reps trying to get This resolved I AM A DISABLED AMERICAN and Its not right for a major company to take advantage of the disabled if you have had Problems with Sprint Please Write a complaint and emal Dan hesse at [protected]@sprint.com, THIS IS NOT SLANDER ITS THE TRUTH ... AND AS AN AMERICAN I HAVE THE RIGHT TO FREE SPEACH AND TO TELL THE TRUTH, Thank You WW from WW TATTOOS

My husband has been a sprint/nextel customer for 12 years. Recently, his phone broke. Sprint finally agreed to send him a replacement phone, but instead of sending a nextel, they sent us a sprint direct connect, which we don't have service for in our area. After 2 weeks' of arguing with them, they finally allowed us to return it and sent a nextel. I sent both the original broken phone and later after we received the nextel, the sprint direct connect phone back to them in the packages provided. I sent both "return receipt" and had gotten the signed slips for them back where sprint had received them. 2 months later, my husband started getting $150.00 bills for "unreturned equipment." we called them and faxed over the signed slips (Where they had signed for receiving the phones when they were delivered), and htey still denied that we ever returned the phones! Finally, after 3 months of this back-and-forth sh-t, a supervisor did issue a credit, but not because they were wrong. Only because they found an "inconsistency" in the e-mails they had sent to us. As far as I am concerned, this is not good enough! They need to own up to the sorry mistakes they make!

Regarding customer, Gary Kendall, Boise ID, phone number [protected].

Sprint Nextel Corp, Sprint Prepaid Group, and Boost Mobile LLC have unjustly turned off this disabled Veteran’s phone service where the bill is current and paid.

This disabled Veteran relies on his cell phone for contact with medical providers and emergency responders - even the doorbell to his building rings through to his cell phone. He could not allow access to emergency responders even if he could call them!

His caretakers cannot let him know they have arrived at his building or gain entrance to assist him.

His doctors cannot call him to let him know when his next treatments are scheduled.

Sprint/Boost’s agent has failed to properly record the payment.

The Veteran’s bank sent this automatic payment on time and can prove it was delivered within the Veteran’s contractual payment grace period.

Sprint Nextel Corp., it's subsidiary Boost Mobile LLC, and it's local agent Unlimited Wireless LLC, have all been totally unresponsive to this disabled Veteran's plea's for resolution and reinstatement of his phone service!

Turn this man’s telephone service back on and resolve your other problem’s without any more harassment of the Veteran!

In April of 2009, having heard that Sprint had a device that would allow me to use the internet while I was on vacation, I went to the local Sprint store to pick one up. I spoke to a salesman named Christian, and told him that I needed one for a month only. He said that was no problem, just return it within 30 days and I'd only be charged the $60 monthly charge for the month I was using it. He didn't say anything about any "cancellation fee", and I didn't read the fine print on the reciept I signed while waiting in line to pay.

I returned the device after 32 days, and the store accepted it without raising any issues about it. I got a bill later on for more than $170, which I paid, figuring that I was paying for the extra month (of which I'd used one day) and some miscellaneous extra charges, and that I was done with this.

Then a while later, I started getting bills from Sprint for over $200 over and above what I'd already paid. I contacted their "customer support" department and asked about this, and was told that this represented their "early termination fee" and it couldn't be waived; that I'd have to pay it. I refused, telling them that if they had a policy like that, they should have told me about it at the time of purchase (as I never would have agreed to that, and would have left without purchasing their device).

After that, I was contacted by a collection agency "West Asset Management" representing Sprint. I told them that it wasn't a valid contract but a bogus one based on deceit, not a meeting one based on a meeting of the minds between a willing and informed buyer and seller. They seem to have accepted this and stopped bothering me.

So then I started getting early-morning phone calls about this from yet another collection agency: "Enhanced Recovery Services". They have persisted in harassing me by phone on a daily basis for nearly a year. They have apparently reported this as a delinquent debt in an effort to impugn my (heretofore perfect) credit rating. I always pay my bills, but this is not a legitimate debt; it is fraud. I will never pay this bogus fee; I don't owe Sprint anything, and to knuckle under to this sort of thing is against my principles.

If they took me to court over this, I'm sure I would prevail, but they probably realize that as well, so they persist in this cowardly course, harassing me through third parties. What is needed is a class action lawsuit to make them stop trying to levy these unjustified fees on unsuspecting customers. I would be happy to assume the role of lead plaintiff in such an action, or to join the class and support it. Any attorneys interested in pursuing this matter are encouraged to contact me about it.

Extremely upset with your customer service, since i have tried to halt my bank account, since i've lost my debit card. I have been a customer for the past two years and i feel as if 411 is usually reliable. I contacted your service to my phones knowledge six times between 1:02 a.m. and 1:27 a.m. on January 3, 2011. However your service after 12:00 a.m. is unreliable and i have two conversations (voice conversations) on my friends phones [protected] Matt Moore) proving that i attempted to contact First Financial Bank to close my account, through your employees, as a result that no one would steal my money. Although obviously I am upset that my account was not closed the first time, considering i obviously called more than once. Numbers 76029 and 37627 on your 1:27 a.m. shift were extremely rude and unhelpful. If i am to lose any money from this service my uncle Attorney at law Mike Ellis told me to contact him. If not i would really recommend better service to your employees. For your update i have sent everything to Mike Ellis proving what i have stated. If proof needed, i will be happy to copy anything i have recorded or taken on my phone, and send it to any address deemed necessary. Please avoid further annoyance in the future.

My complaint is being punished because I live next to the Canadian border... I never call Canada... don't off the top of my head know anyone who live in Canada... so when I get roaming fees because I use my cellphone near my home or my sons home (who lives just down the road and suffers the same problem..) I don't think I should have to pay roaming fees when they advertise there excellent coverage across the country... but wait ..if you live near a border.. we will charge you extra for every minute you use your phone because you chose to live near the border and apparently our nearest cellphone tower in the state isn't as near as one in Canada...
Okay lets see if we as the consumer wait till we get our bill and see roaming fees and then have to figure out how to change our phone to only pick up from Sprint towers? So we pay for a phone and a service that apparently they don't provide... as advertised...
I'm not asking for something for nothing I'm asking for the service I pay for... there that's my complaint.

I just got phone calls from this company on my cell phones whom I have on an a t and t account. I do not have a sprint account, nor have I ever had one...

Signed up for the Sprint "data Deal" of 69.00; the "agent" took me for the full cost of a blackberry, would not repair it without getting another 35.00 after

only having it one week; canceled my rebate when I canceled my account within the 30 days; lost about 300.00

total in fees and small print ripoffs;

DO NOT GO with this company or you WILL be sorry. I was with Verizon for 8 years and never had a complaint. Stupid me thought I would save $ on a Blackberry this way. WRONG!