Sprint
Reviews and Complaints

What a rip off company! I had been a loyal Sprint cell phone user for many years. Somehow with a mail address change I missed a payment. Sprint called me and offered me a $50.00 credit to pay the late bill if I would keep service for 2 years...little did I realize that if I cancelled service before the 2 years expired that Sprint would charge me...hear this...$150.00 for breaking the contract. I called them, wrote to them via US Mail and via e-mail. Nothing in the way of accomodation. Wow! Sprint made a $100.00 profit on that one! Do not under any circumstance agree to such a deal with Sprint. So far, I am a happy Verizon user. By the way I canceled Sprint because I kept getting dropped calls when we were in Florida for the winter.

Poor customer service, very rude at times and they don't care about there clients when we need help at times, I find them not helpful at all when you need some advise or or help, Sprint was probally the worst choice in making a 2 year agreement with them in a cell phone deal. They have over bill me me at times and couldn't do nothing about it and again they were very rude about the situation.So again I don't recommend for no one to buy a sprint phone or make a agreement with them, I've learn my lesson and I'm in the process of it now...

We were paying $61.36 a month for sprint thumbdrive / internet access since december 2008. Then july 2009 they start charging outrageous fees for going over "your account spending limit. " they only give 5 mgbt and charge you way more than double if you use 10 mgbt for example. I don't know what I do each day that generates what mgbt so how can I believe what they say is true? For the price of $61.36 a month they should send you a courtesy e-mail that you are near your limit instead of having to log onto sprint.com. But that is how they make their $$. No wonder why when many people's two year contract with them ends, they'll be switching to another provider, as I have read in a yahoo news article.

I am ending my contract a year earlier and should have done so at least 3 mos. Earlier. The $200 early termination fee is less than the 6 mos. Of overage! I asked if they have an unlimited mgbt plan and they said no, that not one exists anywhere. And I found out that was a lie, as there is unlimited on at&t or at least up to 250 mgbt on comcast. The most I would use I guess is 10-15 mgbt max. That verizon & sprint plans for the computer can be ridiculously expensive. I could have paid two extra car payments with that money. They said that games and apps on facebook could cause that overage. But they are definitely not worth a crazy $200 extra dollars a month! Hello?

So now I am getting phone, internet & cable through comcast. I would have stuck with at&t (Which I had for phone) and added internet but they wanted a $300 deposit for direct-tv (U-verse not available here yet) and no deposit for comcast (A contract was required for at&t but not for comcast). Even though at&t less per month than comcast, I didn't want to pay that initial extra $300 deposit.

Back to sprint, for people enrolled in their account spending limit program they are going to start charging a $4.99 monthly fee if you don't sign up for automatic payments. I would rather the computer be shut down after my $61.36 than this unpredictable, difficult to comprehend overage. Is it related to how much electricity a megabyte uses or just something they allott an arbitray amount of money to?

So, I signed up for a sprint 2 year contract this past summer getting the Everything Data plan. I like to use the net, download etc. About two months later I downgraded to the Everything Texting plan. My next bill was great. It was 50.40 cents. I could not afford the 70.00 charge they were charging for the internet. To my surprise my bill jumped to 183.94 for internet use, and then another 40.00 for god knows what. I called Sprint and complained and told them I wasn't going to pay the bill. I didn't use the web on my phone since I changed the plan, but they still claimed the charges were right. I have just been avoiding them. They call me weekly now trying to get money from me and I tell them the same thing, I'm not going to pay for something I didn't do and I still don't plan to. Sprint is ridiculous.

I had a sprint cell phone for five years. During that time, I was constantly on the phone with them disputing my bill regularly. My bill would be at least three hundred dollars every month for one line of regular phone service. When I would call Sprint, I would usually get the Phillipians, where they barely spoke english. This company would add extra stuff on that I didn't order--extra plans, extra texting, extra web, tv, etc. They would even hang up on me or put me on hold and never come back. I finally ordered the web to prevent extra charges. They never put it on my phone and tried to bill me seperate for a couple ring tones--in the hundreds of dollars. My final bill from these idiots for regular use (never used my phone much) was $850.00. I told them to shove it, they owe me money! Now I go with Metro PCS. The phone fades in and out once in awhile and you can never get ahold of customer service, but at least my bill is normal every month. Thank you. SPRINT SUCKS BEWARE!

Anyone from California having trouble with Sprint’s late fees? You’re not alone. California consumers are taking on Sprint for inflated late fees.

I work with a law firm trying to help get consumers their money back from Sprint for late fee charges. If you’re a Sprint customer in California and have paid a late fee to Sprint, you can contact the law firm to join the suit or learn more about this investigation by visiting www.hbsslaw.com/sprint.

Upgrade your Sprint account to Everything Messaging Family which includes free picture and video and you can send and receive family and friends photos at no cost. Wrong! I have been a Sprint customer for more than ten years and three months ago upgraded to the family messaging plan. Every month since my upgrade Sprint has charged me at least $75 a month for data usage. Call customer service and you get the story that it's something you are doing wrong. It is certainly not Sprint's fault. Research shows that Sprint's computer system apparently cannot process picture mail correctly and charges you for internet access. Sprint is aware of this but will give you a hard time, and may or may not credit your account for the cost of your free picture mail. Think long and hard about doing business with Sprint.

I am not a sprint customer... Thank god! They have been sending pop-ups that interfere with me e-mailing my family for the holidays, (They live out of state) , and every time I immediatley click on the "close" box, the pop-up appears right away, again. (This happened when I was trying to send them e-cards from 123greetings.com. If I hated sprint before... I do even more now! I will be sure to tell my many friends about this invasion of privacy, and lack of respect. Sprint is robbing people! Thank god for i-wireless! I have also heard how they draw people in with enticing promises, then get them for "blood"! I would rather be poked in the eye with a red-hot poker, than be a sprint customer. Anybody who has a chance to avoid them and doesn't is stupid, (Unless they have been decieved) (Which is very possible). I say to anyone who is smart... "forget cute camera phones, fancy promised, etc. , go with a no contract phone company (Like i-wireless).

Signed,
A happy i-wireless customer for about 5 satisfied years!

I have been incurring "travel minute" charges for several months now even when I'm in my calling area. I have made complaints with the office of the attorney general, FCC, and Sprint, and they make no effort to rectify their fraudulent charges. They just send a letter stating that the charges are valid and more or less "deal with it". There has to be some way that the cosumer is protected. Every time I call someone has a different story and they can never answer my questions because thier computers are always down. This is absolutely ridiculous. If they refuse to adhere to proper morales, they should at the very least relinquish my contract so I shouldn't have to deal with the incompetency any longer.

i have a account in good standing with sprint and they have posted negative infomation on my credit report for the last three years. Every time i call them to dispute this they show i am not negative and have a account in good standing and they are not posting anything on my credit. The people are outsourced and do not understand my questions half the time and i still have this account posting negative on my credit.

I signed up for cell phone service with Sprint in August 2006. The phone I chose has the capability of hooking up to the internet. I was told I would have to specifically sign up for that service in order to use it. I chose not to have that service. Last month I found a $75 charge on my bill for connecting to the internet with my phone. I called and the person I spoke to said that I had probably had the phone in my purse and it was probably bumping up against something causing me to connect to the intenet! Sprint said they would DO ME A FAVOR and reverse the charge. They did reverse the charge but would not admit that they had made the mistake.

I was just wondering how many Sprint customer do not know they have to specifically sign up for the service and when then they suddenly have a $75 charge they are given the same "purse" senario I was given.

I have had a Sprint Wireless account for seven years, although I don't get service where I live, which is in a mountainous region. I switched to Verizon Wireless in July 2007 and paid my remaining Sprint Wireless bills, with the exception of the "Early termination" fee of $169.35, which I objected to as I did not sign any contract with Sprint Wireless other then the original account registration seven years ago. I received a letter from Sprint stating that the $169.35 charge would be cancelled and I owed no other money to Sprint Wireless. But the bills continued to come in the mail. I spent countless hours on the telephone with Sprint Customer Service and was told a variety of stories, including that I would receive a check from Sprint for $169.35, and that a supervisor would call me at home, none of which happened.

I continue to receive demand letters from Sprint for the $169.35 and now have been contacted by a collection agency for the same amount for "early termination".. I believe this is a pattern that Sprint Wireless engages in, with the hope of wearing down the consumer who will finally pay rather then have his or her credit rating downgraded.

I am getting billed from Sprint for 792 text messages (@ .20 each) over and above the 500 that are part of our plan. I am asking Sprint to provide me with a detailed listing of the text messages (just the dates and times) Customer service tells me they cannot. I know other phone companies send a detailed bill to customers - Sprint expects us just to pay the bill and trust that their records are correct. I can provide chat session detail about my conversations with customer service where they say they cannot provide detail. I have asked them to escalate and they ignore the request. I do not understand how a phone company can bill you but not provide proof.

Three months ago I was driving my children to a theatre performance in St. Augustine at the Florida School for the Deaf. New to the area, I got lost due to poor directions and suddenly out of no where a fire truck was directly behind me, sirens screeching. Paralyzed I moved neither left nor right but just prayed that they would not plow into my backseat where my 11 and 8 year old children were sitting. After the truck went around me, I pulled into the nearest strip mall; there were no stores, just a few medical offices in this rural part of St. Augustine Florida. I phoned my husband, my heart still racing, and begged him to let me buy a GPS so that this did not endanger our lives again. My husband is a second year medical resident at one of the local hospitals in Jacksonville. Because he receives only a stipend, and we have decided to home school our children, our budget is tight our lives and the lives of our children take precedence. Although we never made it to the theatre performance that morning, my husband agreed to purchasing a GPS for me, and that is when my problems with customer service at Sprint began.

As my cell phone was less than 30 days old, I contacted Sprint to see if I could change it out for a model that offered GPS. Although I was at the 30 day mark, customer service told me that evening that as long as I went into the store, chose my phone and called them back by midnight of the following day, I could swap my phone out and only pay the difference. The folks at the store were friendly but less than attentive as they made no money on the upgrade. It had to be handled through customer service at Sprint and the new phone would be sent through the mail. In between walk in business and computer work, the store representative directed me toward a few phone models. I chose the Pearl, not knowing that the better models appearing under the Nextel display would work as well.

When I dialed customer service from the store to finalize the upgrade customer service did not remember authorizing the upgrade nor was there any note in my account and they denied me the right to upgrade at all. I was not pleased and walked out of the store and over to another cell phone kiosk to explore my options. The sales representative convince them to allow the upgrade but then the customer service rep at Sprint on the phone failed to clearly explain that I would have to purchase service on this phone to actually have GPS, the sales rep at the store also failed to mention this or inform me that I could purchase GPS online through a number of companies. Although I did receive my new phone a few days later I still had no service for the GPS. When I went back to the store to ask them why it did not work, they informed me that the service was extra. They went ahead and sold me a $45.00 service plan for the GPS, failing to tell me that I could purchase just the GPS from Navtel or Garmen for $9.99/mo or $99 for the year. They did extend a $15 good faith credit to me, leaving me with $30.00 per month in billing.

I was also having trouble with the phone, actually using the keyboard, it was split and it made dialing difficult, for another $100 they told me at the store that I could have bought the Blackberry Worldphone even though it was displayed as a Nextel phone, I wondered why they did not tell me that when I first went to get the phone. Again I struggled with customer service and had to beg them to allow me to pay them an additional $100 for the upgrade to a better phone.

Then, having the right phone and a GPS plan, I decided to change my plan to unlimited minutes, having dropped my home phone line, we were using minutes up very rapidly. This was offered to me by Sprint Retention, who I had talked to when I was begging to purchase a phone that would work better for me, so they offered me a wonderful price of $95 for this unlimited service. But, when my bill arrived online it was for $869 dollars, instead of the $170 plus tax it should have been. I also had purchased an internet air card from Sprint; they forgot to mention the high cost of service on this card and the contract until after I had waited 30 minutes for them to drive over to another store so they could sell me a used air card (already opened), when I went back the next day they had plenty of new cards in stock, they just wanted to sell me the used card.

Instead of informing me of costs upfront Sprint seems to always be doing something to deceive and appear to charge less than they really do. I just want the honest story the first time.

After I spent about 10 hours of time with customer service to no avail, my husband finally had to call Sprint and get the $869 bill reduced. They had received the tracking that the old phone was on its way back to them but they billed me for it anyway, along with other charges that I was not supposed to be billed for. They finally reduced the bill to $224 which I paid in good faith expecting to be credited the next month for about $30 in excess charges that were not ours. In fact they even told my husband they had a fourth phone number on our account when we had never had more than three lines.

However, our next month's bill was $569 and included roaming charges. They don't tell you in the Sprint Manual forthe Blackberry World phone, 8830 that it automatically roams off the Sprint network when there is a stronger signal from another network even though you are in the Sprint area. In order to turn this feature off I had to rely on my computer training background of 18 years to figure out that the Manage Connections option had to be changed to IEXV, or something like that, to select an option that turned off Global and allowed you to specify Sprint only, I later shared that piece of information with one of the Sprint reps at the store who had never heard of doing that before. In talking to T-Mobile and Verizon customers I find that they do not have this problem because these phone companies offer free roaming because they know their signals are strong, Sprint is weak in Jax but we stayed with them because they had been our carrier in Orlando where we lived before and our family is with Sprint as well because of our recommendation years before. Sprint roams often because the network signal is weak and the World phone prefers a stronger signal. Before we could address these roaming charges my service went off for 24 hours just on my phone. My husband and daughter who are on the same billing statement did not lose service. I felt like I was being singled out, perhaps because of all the customer service problems.

My husband, after waiting an hour for customer service, getting hung up on, and calling back only to get our 10th customer service representative who did not speak English well; most of their customer service calls are transferred to the Philipines or the middle East, we think, most definitely to off shore locations, we did finally get information on how to restore service. The battery had to be removed and the connections had to be reset by Sprint.

In the mean time we spoke to the medical sales Representative who handles the hospital sales for Sprint in the Jacksonville area. He passed us on to someone in Elmsford NY who called about 2 days after service to my phone was restored. My husband had already talked to someone that day and had the roaming charges removed and changed our plan to include free roaming (more money for Sprint because of problems they had caused by weak signals). The gentleman from Elmsford reduced our bill further to compensate for our woes (we did not ask) leaving it at $62 we think.

The reason we are not sure what our bill is now is because Sprint changed their website 3 weeks ago and we have not been allowed access to our account for the past three weeks. I have called customer service 3 times for help logging on, after trying to re-register myself about 7 times. I was unsuccessful and so were they. They apologized at customer service and said try back in a few days. I asked for a statement to be mailed to me because I receive no bill other than online but they have not done this and it has been a week since I asked.

I figured I would wait and try again in a few days, but 2 days ago my service went out again. I was 120 miles from home, caught in rain storms in Orlando with no service. I had to drive to a friend's house in Orlando and phone my husband asking him to step away from his hospital duties as a resident physician and take the time to call Sprint and find out why I lost service. Also my phone battery which holds a charge for 300 hours of talk time was drained after one 5 minute call. I have been only getting about 20 hours of talk time and 10 hours standby lately and the phone is not yet three months old. My husband was told to take the battery out again and that they would reset the connections at Sprint. They blamed it on the phone not the service.

Yesterday, I was completely out of patience. Our contract has 21 months or more to go and we are stuck with this loser company that cannot give us adequate phone service, and will not supply us with a bill but continues to over bill us month after month. I called Blackberry support to find out if I could use the phone with another vendor, but I cannot. The phone cost us $199 plus the price of the charger, and if we go to another vendor I would have to buy a new phone which is GPS compatible, a new car charger for the phone, a car charger for my husband's new phone, new blue tooth accessories possibly, and pay activation charges as well. This would could cost us as much as $500 depending the the activation charges at other vendors. My phone is not even available for $199 at the other vendors so I would have to down grade the phone and settle for a cheaper model. Blackberry support at Spring also told me that my phone is running two concurrent voice plans and two concurrent internet plans which is why the service keeps going out. The phone is being overworked trying to figure out which plan to use every time I voice dial or use GPS - the tech support person said I am basically confusing the phone. I believe this has greatly shortened the life of the battery, possibly even the life of the phone. We are also being charged twice for the Unlimited phone plan and for the internet program which is probably about $300 in billing per month plus my husband's and daughter's phone which add another $100. My husband works 300 hours a month training to be a physician and owes $300, 000 in medical school loans. Our adjusted gross income this year is in the low $20, 000's and I home school my two children and cannot even work part time in Jacksonville because they do not have home school drop off classes here and we have no family here and no one we can ask to help. All this will change in June of 2009, when we move back to Orlando where we have adequate part-time class room option so that I can work part time, but we just cannot afford these kinds of charges that Sprint is billing us.

I called the gentleman from Sprint in Elmsford yesterday. I left three phone messages and 1 email but I have heard nothing from him. My phone plan should be $95 for unlimited on my phone, $50.00 for my husband and daughter's phones, $59 for the internet air card, less the $30 credit for their poor salesmanship (and dishonest salesmanship), $30 for the gps service (which I would like to purchase directly from the GPS companies for $9.99 instead) less a 23% discount on the voice packages, bringing the bill to about $170 dollars plus tax. I have no clue what they are actually billing us and I have an unreliable phone because their service is destroying my phone battery and taxing the phone itself. No one will talk to me at Spring, at least not in anything but broken English, I cannot access my bill, and I am unable to resolve this matter without your help or seeking expensive legal advice.

if I refuse to pay or cancel our service they will hit our credit for the price of the phones (599 on mine and 299 on each of the other 2 phones because we will not have fulfilled our two year contract). Our plan is to purchase our first home toward the end of this year and we do not need a mark against our credit. Please help if you can. Companies should not be able to function this way in America and hurt honest hard working folks while sending American jobs overseas and filling the ranks of customer service with folks who work in other countries and do not speak English well. My mom is 70 years old and no longer calls customer service if a company makes a mistake, she says, "it will not help anyway." Please help us and all the other people that Sprint is probably hurting as well by airing this story.

My letter to Sprint for being overcharged for internet data usage.

To Whom it May Concern:

I have been a loyal customer to Sprint for over 10 years. I have six lines and work with a business partner who also has six Sprint lines. I pay Sprint thousands of dollars each year. Never have I been so outraged as to when I started being charged overages for internet data use. I am livid.

I'm certain the only reason Sprint has changed it's unlimited air card plan to 5GB is to charge excessive fees during this window of opportunity while your competitors gear up to take over this market. As CLEAR rolls out it's infrastructure and plans, Sprint has downgraded it's unlimited internet card plans to collect as much money as possible before CLEAR sweeps this market into its back pocket. It is obvious that these new fees you are collecting is to cushion Sprint from the impending damage that CLEAR will inflict. Not to mention that Comcast is becoming an attractive contender with much lower pricing.

I resent being treated this way as a long-time, loyal customer. After paying $100/month for two data cards, it is unbelievable I am incurring additional charges for simply using the internet. This is ridiculous! I am not downloading songs, watching movies or gaming. I am engaging in typical social and business-related activities.

You and I both know Sprint will go back to unlimited internet use (with major fanfare and promotion) as soon as your customer base realizes new and better options are available. I am elated that consumers have many outlets through blogs and customer review sites to voice their complaints.

I am especially infuriated that I was misinformed by two Sprint representatives. On two separate occasions, I was advised that the only time I would incur overages on my internet data plans is if I "downloaded" over 5GB. Now, I find that this is untrue. Mere surfing also accrues against my limit. My suggestion is to TRAIN your employees well. I could have easily used free Wifi at work, or utilized my home wireless net work more often. But because I was told (twice) that surfing was free and that only downloads counted toward my 5GB limit, I freely used my Sprint internet card. I would have been much more cognizant of my time on the Sprint network had I been properly advised. It is not fair to penalize your customer when you failed to train your employees.

The only bright spot in all of this is that Ms. Robyn W. was exceptional at listening to me vent--quite fervently, I might add--as i gave Sprint a verbal lashing for this "abusive" practice. She was cordial, professional, and as accommodating as possible. But this problem goes far beyond Ms. Robyn W's involvement. Driving up costs in expectation of ferocious, eminent competition is unfair, ungrateful and opportunistic toward your loyal customer base. If Sprint doesn't change this immediately, outraged customers will vote with their feet...meaning they will walk away and not look back.

As each of my devices cycles out of my Sprint contracts, I will begin trying other providers. Though I have been occasionally annoyed with Sprint in the past, I have never been this irate, and nor have I ever seriously considered leaving...that is, until today.

I am beyond disappointed with Sprint. And from the complaints I've read online, so it is with many others.

A few years ago I moved to Pine Island, Florida. I got Sprint High Speed Internet. I told them it would be temporary and they said fine. When I moved from there I called Sprint and was told that information would be sent to me about what to do with the internet modem with the last bill. When I got the last bill, there was NO information about the modem. I paid the bill and sent a note explaining the modem situation. I heard nothing back from them.Then a few months later I got a bill for over $400.00 for the modem I didn`t return.Then I called customer service and was told that they no longer take them back and my account would be credited. A year later I got a bill from a collection agency wanting the money.I explained the whole thing to them.They wanted written proof from Sprint.When I called Sprint I was told they sold their internet service to another company and have none of the old records.I called the other company and they had no records with my name. Then I found out the collection company bought all the outstanding accounts from Sprint and that Sprint has nothing to do with it.I and my whole family have been herassed by the collection company(Collection Recovery Services). Everybody has told them MANY times to not call again but they STILL CALL! My 5 star rating and credit score of 768 has gone away because of this scam. I will NEVER deal with Sprint ever again and suggest you never do either.I am not the only one they have done this kind of scam to.

After reviewing all the complaints about SPRINT, I decided to file my own complaint as it is still on going. I have had SPRINT for over a year and at first the service and c.s. was fine for what I needed. Then the last 3 months I have got an extremely high bill, by high I mean $1000.00 plus. Reviewing the bill I seen that phone orders where placed on the account. I immediatly called SPRINT, who informed me, yes I placed the order and the tracking numbers were blah blah, and signed for by me, but at an address not associated with me. Amazing. They said they would investigate the issue and to just pay for my normal monthly charges. The next month bill arrives. The charges were not taken care of, in fact 2 more phones were ordered and now the bill is $1600.00. I call again, same scenerio, phones ordered, signed, but different address. I was assured it would be taken care of... Ya right. I contacted the office of the CEO.. What a joke. The executive literally told me to "kiss his ###." It was escalated and escalated. No one can find out who ordered the phones, but i was to pay for them.. thing is the phones were NEVER activated...they have no idea where they are. So fraud calls me and states I need to provide documentation. I send and send, yet they give the excuse they never received it. So yesterday 9/16/09 I go to use my phone, and its off! I call and am told fraud shut it off. Now mind you I paid my balance so the account is current. She came to phone and was totally unprofessional and ignorant to me. She said I didnt send anything verifying who I was. I kindly told her I did, and second of all my account is not deliquent and you can't just up and shut my service off . She told me she could do whatever she wanted. Then informed me I had another closed account that had a balance on it under my social. I told her I do not. I asked for her supervisor she refused at first then got the supervisor. He turned on my service again, and stated I had 24 hours to submit documents of who I am. I quickly informed him that FCC and BBB would be involved and that my attorney, gave him the info, would be intouch over this fiasco. Sprint is unfair and treats customers like dirt. They should be fined and shut down for unfair business practices. The CEO does not do anything to help anyone. He lies.

To all sprint customers or cell phone users. Does anyone know what surcharges or commonly known by other companies as regulatory programs fee are? Better yet, does anyone know how to calculate them? It is intriguing that the only explanation sprint customer service came up with was, and I quote, "these fees are to help cover the cost related to funding and complying with government mandates, programs and obligations. " i'm pretty sure sprint pay a lot of money to a very prestigious law firm to come up with that statement. What this statement really means is, "we (Sprint) spend serious amounts of money on the government, so we (Sprint) can charge you whatever the hell we (Sprint) want, and there is nothing you can do about it". This charges just prove how vulnerable cell-phone users are in this country. I remember asking a sprint customer service representative if they could kindly remove the charges, because "they are not mandatory for you to pay" at least that what it says on the phone bill, however, the reality is that you have to pay them, whether you like it or not; otherwise they will interrupt your service. What an irony. Two things get my blood boiling regarding this matter, first, i'm paying for something that is not mandatory to pay, and second, I do not know how to make sure i'm not being overcharge. This is like asking someone to write me a check and sign it but not having an amount on it. It's a scam what phone companies do, and will continue to do so, unless us the consumers get together on this issue. Amen