Sprint
Reviews and Complaints

I purchased an air card for my computer to receive the internet from Sprint last October. It worked several months and suddenly slowed to a snails pace, so I called Sprint. The rep told me to uninstall then reinstall the software on my computer and when through it with me over the phone. However, when we tried to re-install the software it did not re-install and therefore, the air card would no longer work at all. The rep said they would send me a new card and start the process over again when the new card arrived.
When the new card arrived, a rep tried to help set up again with the new air card but again we could not get the software to re-install. The rep said I needed to download new software before we could get the new card to work. I explained I did not have the internet to access the new software and that was the whole point of getting the air card to work because I need the internet and had not other source! I was sent to a supervisor and was told that I would need to internet in order to obtain the software and had no other solution since the could not mail the software to me. Since this was not fault of my own, she said the would send the call to have our service contract canceled since the air card was of no use to me.
The supervisor over this department refused to listen to the previous supervisor regarding our situation and dis connected the rep from our 3 way conversation and told me it was not their problem and then began asking if we had virus protection services such as Norton, etc. When I said yes (as most computers no days do), she said the problem was caused to this virus protection and not their problem and refused to cancel my contract. I know she was finding someone or something else to blame and she knew most all computers have virus protection and found that to be her "way out" to refuse to honor the cancellation request.
We cannot use the Sprint card and refuse to pay their monthly bills for service we do not receive. My account has now been turned over for collections for $175 in cancellation fees and etc. I could pay be refuse to enable Sprint to steal from me. I have to now deal with the "ding" on my credit as a result! SPRINT will take advantage of the customers and could care less if it is THEIR FAULT!

This is sort of long but bear with me, its worth reading….pass this on to everyone you know, even if they aren’t sprint customers, this may keep them from making a fatal mistake! Dealing with SPRINT and constantly being overbilled is bad enough then you are FORCED to call Customer service and that is a complete waste of air! I honestly believe they are trained to lie, be condescending, rude and get us so frustrated we will just go away. Well, this customer is FED UP with getting screwed.

On September 1st, 2009 @ 9:00 a.m. I went onto the sprint website to view my bill..something I rarely do, usually I just pay what comes in the mail. Anyway my Sept. bill had posted that morning but I had not received it via US mail yet. When I saw what Sprint said I owed, I almost threw up! They had billed me for going over my 3000 minutes in the tune of $395.00. I then placed a call to Sprint Customer Service. So begins the games they play! The CSR and I were discussing the overages while I was waiting on the details of the overages page to load (dial-up). Now mind you I was bum fuzzled at the overages and just believed we must have talked an awful lot in August…when the page loaded and I was able to SEE the calls they were saying were over my minutes I had to do a double take…it goes something like this…call to 903-288-**** 27 minutes OV..billed @ $$. Well that is MY CELL PHONE NUMBER! So I chuckled and told the CSR that there must be a problem, that theses calls were to our voice mail or to each other, I have 4 lines, mine, my husband, and 2 sons! There were also several calls that said UNAVIALABLE INCOMING, so you know Sprint is going to go for the juggler and get you there. Well, the CSR pretending to be shocked said. “Now WE have no way of knowing what the unavailable calls were, ( ya know since they were UNAVIALABLE.) But I continued to say that most of these numbers we are being charged for were “OUR” numbers. She finally agreed and stated “Well, you are right Mrs. S, hold on please.” So begins the wait and see if I will hang up game..they don’t even have music to let you know when they actually hang up on you. Eventually she came back on the line and said she had spoken to her FLOOR SUPERVISOR, (hmmmm that’s a joke, probably the FLOOR WAXER) and they would look into it and CALL ME BACK, but in the mean time just pay what I would normally pay without the overages when my bill came due on the 18th of September. We ended the call and I am sure she thought I was satisfied with that lie, but NOT ME. (call ended @ 9:45a.m.)
I decided to look at my entire bill vs just the overages and what I saw made me decide that SPRINT must think we are all stupid. You are able to download each phone lines individual call log, and it downloads into an excel format..lucky for me, but unlucky for Sprint, I am a whiz at Excel. So here is what I did…first I downloaded my phones history and saved it into my Excel program on my computer. I sorted the bill by RATE (this is where it says MM, NW) then I took those calls out, since with those codes you are not being charged. Then I sorted by phone number and OVER AND OVER AND OVER, they were charging me for SPRINT TO SPRINT calls, even calling our own Voice Mail from our cell phones. Then I copied and pasted the UNAVIALABLE INCOMING onto another spreadsheet, along with my calls to my husband and his to me…I told it to sort by time and date and low and behold it went like this….(AM/PU means you are being charged by the way and AM/MM means you are not being charged)
After sorting, the call history it now looks like this:

(husbands#) August 27 @ 9:00 a.m. UNAVIALBLE INCOMING 45min AM/PU
(my # ) August 27 @ 9:00 a.m. Called to (903-275-husaband) 45 min AM/MM

Get the picture…they were charging him for me calling him from MY CELL TO HIS.
I found over 1000 minutes they had charged me for sprint to sprint calls! Just on that September Bill.
Now if I can sort this out, explain to me why their computer that uses an Excel format can’t? Well, it can, it just doesn’t so we will forever go over our minutes.
Our bills are long and this did take me some time to do this but it was well worth it.

September 2, 2009 @10:00 am I called Sprints Crooked Service Reps and drew the lucky card to be able to speak to Tamesha. After explaining what I had found she replied “Well, your phone was roaming when you were calling other sprint phones” OK, but I have a no roaming charges on my plan, which I explained to her. She went on to say that I wasn’t being charged roaming charges..then I said but it IS eating up my minutes so technically I AM BEING CHARGED. She said every cell phone company does that and I said well if you lived in a colony of child molesters, it doesn’t make it right to BE ONE! I told her that their crappy phones ROAM ALL THE TIME. Then she said I needed to turn off the roaming on my phone. Knowing what would happen I said, OK..and turned it off. Then I said “Know what my phone says now? NO SERVICE AVAILABLE!” I told her that I was sitting in my living room at the same service address I had when I signed up with them some 6 + years ago and was told at the time that this area was IN SPRINTS NETWORK. So, it was their fault that this phone is always roaming. This argument continued for some time before she finally said that she would let me speak to her FLOOR SUPERVISOR. I didn’t get his name because the minute he tried to convince me that the charges were right I explained that he was an idiot if he thought I was going to buy this line of bull. He then transferred me to Tara, the Senior Resource Specialist (I swear they make this up as they go along) She conferred with the first two that the charges were indeed right which I still was unwilling to accept. Next came Beverly (Escalation Specialist) After explaining the entire scenario for the 4th time I simply told her that I had caught them red handed and that I wanted out of my contract..(that must be the key word for them to get even ruder than they were) She had me to hold again and when she came back on the line she said “We are unable to let you out of your contract due to there hasn’t been an issue until now” At this point I was no longer talking, I was yelling and I said “That’s because I JUST CAUGHT YOU”..she also said she was going to put me through to Tech Support (I have to be honest, this threw me off) she said IF TECH SUPPORT COULD DETERMINE THAT THIS PHONE WAS ROAMING THEY WOULD LET ME OUT OF MY CONTRACT….ok..lets reflect a moment AM I CRAZY or was it sprints excuse that being charged mobile to mobile was because I was roaming? So comes Jennifer…she tells me that I had been misinformed by the first 4 or 5 people and that I don’t pay for roaming…yeah I had told them that! She credited my account for the overages and apologized repeatedly. BUT I informed her that while I had been on the phone with them for now 2 ½ hours I had began to remember something…back in April 09 I received a huge bill full of overages of my then 2100 minutes, so out of panic I called Sprint…being naïve and never thinking it could be them I fell into this trap..(My contract had expired..lucky me, so I was no longer forced to deal with them if they p…me off) The CSR dude told me that since I had been such a valuable customer they would waive (it really doesn’t mean what we think it means, it just means they will stick them in somewhere else) the charges IF…(careful) I would re-sign a new 2 year agreement and they would throw in a plan with 3000 minutes. Mind you I did not upgrade phones or get any thing for free, they got me…But out of stupidity I said OK. So after having this come to mind I told ole Jennifer that I was not satisfied and that I was going to pull that bill from April and if I found that those overages were a result of calling sprint to sprint then I would be calling back and I would speak to the CEO of Sprint if necessary.
Immediately after hanging up I accessed my April bill via Sprints website and had to download it into adobe reader (it appears that you can only download previous 4 months into Excel) Well since you can’t download an adobe file into excel I wasn’t sure how to decipher this 40+ pages of charges..but I was determined and so I just saved it to word and started going line by line and every time I found a sprint to sprint charge I changed the line to red…after many hours I was finished….In April they overbilled me by 800+ minutes which threw me into going over my 2100 minute plan. This is their deceptive way of gouging their customers. Deciding it was futile to call them back I just took matters into my own hands by writing to the Better Business Bureau, Texas Attorney General Gregg Abbott, FCC, Consumer Affairs and every other place I could find. I even put it on a Complaint Forum Blog, (first time for me to blog anything) I am determined to get the word out. So please help spread the word..if we don’t band together we will forever take a screwing from the BIG BAD CORP WORLD..but remember if not for us, the customer, they would not even be in business. So never think we cant win…WE CAN.

PS Consumer Affairs emailed me and said my complaint had been chosen to be published so other consumers would beware!
Me 1 – Sprint 0

I am unsure of where to write regarding my own sprint complaint, unlike many it is not directly related to my bill but rather some extremely inappropriate behavior on the part of a male customer service rep during a recent call to set up an automatic payment in which he proceeded to ask me where I was located, how far it was from the city he worked in, how long of a drive it would be to my home, if I ever visited the city in which he worked, verifying my home address and telephone number on more than one occasion keeping me at bay with a ridiculously long call all the while, when I became obviously uncomfortable he simply laughed it off an ended the call quickly. I am unsettled by this persons inappropriate behavior, I am apprehensive calling into customer service again or writing to an entry level employee and divulging any personal information to further this complaint but I am far more uncomfortable knowing this person an other unsupervised unstable employees such as him are privie to this information as well. Do they record these calls? I would welcome any advice and direction with this issue.

I had a Sprint account that I added my boyfriend on. At the time we had hit a rough patch and he asked Sprint to send the bills directly to him. He was never authorized on the account I had just gotten him a phone through the company in my name. After that I never received a bill again and he moved and never transferred his mail. I would like to know what action I can take against the company for them giving an unauthorized person information on my account and also letting someone else change my mailing address.

Sprint offers an Everything Messaging Plan, which includes unlimited text/picture/video messaging. What they don't tell you is when you send/receive picture or video mail, it access the web on you phone and charges you 3 cents/kb. Me and my fiance maybe sent 7 pictures to each other over a months course and was charged 50 dollars in data charges when we have unlimited messaging. I have gone into countless Sprint Stores and called Customer Service a dozen times and no one could give me an answer why I was being charged when I have unlimited. From all the hassle, I gave up on Sprint forever (customer for 10 years), now a proud Verizon Wireless customer. Just thought I would share my problems with you guys so you don't have to go through what I did.

I signed up with Sprint when I moved to a new residence about five years ago, was told I could also have a cell phone at no upfront cost and would receive only regular monthly bills starting on a certain (reasonable) date.
I keep detailed notes on everything, date, time, who I spoke to, what was said, etc. I learned to do that when I was in law enforcement.
FedEx delivered the cell the next day, I got it charged and activated, etc. So far no problem.
The NEXT day, I received a bill for over $266.00 due immediately, so I called customer service. The rep said she didn't know anything about $266 but I did owe $180.00 something, she had no idea what it was for, BUT, it was due immediately.
I hung up, called customer service again, got someone else who apologized profusely and agreed to cancel my (cellphone) account and remove it from my bill. He did send a prepaid bubble-wrap envelope to mail it back in. I mailed it back, they had to sign for it, and they have always acknowledged having received it.
BUT, it was on my bill for five months and I called every time. I spoke to 19 different people altogether, some nice, some a disgrace. I paid all legitimate bills and have proof, but, after five months cancelled my regular phone also and went with a local company, which was ok for a while.
When they started playing games with my bill, I cancelled and called Embarq, knowing they are just Sprint with a new name.
Anyway, Embarq signed me up, phone and high-speed internet. Was promised a first bill on or about a certain date, for approiximately XX amount of money and I agreed.
Well, the high-speed never worked right for more than a day, had to call cust/serv sometimes 2 or 3 times a day for the same problems. It would work for an hour or two and mess up, so I cancelled the highspeed after one week.
About ten days later, way ahead of schedule, I received the first bill, which someone in fantasyland must have gotten from reading chicken bones or something. It was double what I was promised when I signed up, not including the 'termination fee' for cancelling the internet after only one week of almost no service.
I called cust/service, got someone who could not explain the bill but assured me it was due immediately. I told him to cancel my account immediately and that I would pay what the sign-up rep told me plus taxes and that was all.
Next day, no phone and that's ok.
After that, I receiced a few bills from Embarq, then from a collection agency, which I just toss without opening.
I pay all legitimate bills and no more. My credit is shot because of them, and I really don't care. I will not, under any circumstances, pay a thief to rip me off.
There are some fine people at Sprint/Embarq who are very much appreciated. Then are there the ###s, who, well, never mind.

Get this! SPRINT has the nerve to charge sales and excise taxes on an early termination fee (ETF). SPRINT knows that imposing the penalty of an ETF is not a sale of a product or service, yet it tries to tack on a host of state and local sales and excise taxes onto the penalty.

This is an abuse of SPRINT's obligation to collect sales and excise taxes when SPRINT knows that terminating an account is not in any way shape or form the sale of product or servce.

If SPRINT tries this on you, don't pay the entire bill until it agrees to remove the sales and excise taxes purportedly attributed to the ETF. Of course, sales and excise taxes would apply to an unpaid service amount, but when the service amount is combined on the same bill with the ETF, you might not be able to tell how much more SPRINT is charging you above and beyond the taxes applicable to the service amount.

This came to light in my case when I had already paid for the last month of service. So when the ETF was billed, it stood alone on the invoice and it had several state and local sales and excise taxes added on to the ETF.

When I strenuously objected that I wouldn't pay taxes on an ETF and that I wanted to see in writing where an ETF can be the basis for sales and excise taxes, and that I would fight them on this and would withhold payment of the ETF until I received such documentary proof, SPRINT responded (after the phone attendant put me on hold for several minutes while he discussed this with his supervisor) that SPRINT would waive the taxes if I just paid the ETF.

So this was a sprint that SPRINT lost, but only because SPRINT's usual trick of burying the sales and excise taxes in a final bill showing final service charges AND the ETF was laid bare when I paid my last service charge and SPRINT "made the mistake" of not also including the ETF to camouflage the additional unwarranted charges.

[I understand that fixed ETFs are illegal in California.]

My contract with Sprint consisted of two cellular phones, which I was paying a 10.00 monthly fee. The salesman suggested I purchase cellular phone for the monthly fee instead of paying insurance. This made sense, that way I would already have a phone, and just had to have it activated. My reception was terrible one of my existing phones and nothing was being done to help with my service.

I couldn't wait for my contract to expire with this business! On several occasions I verified my end of contract date, March 13, 2009. On this date I went to the store to end my contract when the salesman informed me the third cellular line I had added was under a different contract. I didn't sign anything stating this matter, nor was I informed of this when I added the other line to my existing contract.

Sprint then informed me I could cancel the existing line for 200.00 dollars or pay for the phone that was in my closet until September of 2009! Then in May I recieved a bill for 163.00 dollars from Sprint. I wrote them concerning the matter and haven't recieved a response as of this date.

Dear Sprint,

I wanted to let you know that I received your little gift for my five year anniversary with what you like to refer to as service. You shouldn’t have. I mean it.You really outdid yourself this time, Sprint. A ringtone? For me? Wow. I’m underwhelmed. Five years at over $200 a month and I get a $.99 ringtone. That’s gross revenue of well over $12, 000. $12, 000! You should have sent me a moped or a cappuccino maker. Who is in charge of your customer loyalty program? Ebenezer Scrooge? Scrooge McDuck? A demented wombat named Carl? I mean, really, come ‘on, you don’t get why over a million customers fled screaming and crying like your service was a flesh eating pandemic last year?

This is a fitting crescendo to five years of terrible customer service, limited coverage, and some of the downright ### cell phone offerings on the planet. To whit:

I should have known this wasn’t going to work out. When I called your customer dis-service department I explained that I wanted to port my existing number from AT&T. I was first told that this was not possible. I patiently explained that not only was it possible for Sprint to do this, it was REQUIRED by FEDERAL law. I finally got through to your talking mongoose and she started to process my order. Then she told me “Ok, Sir. I’ve placed the order. Your new number will be..” I was, like, “Stop. No. No. No. No new number.” Then the inbred twit tried telling me it was a temporary number. What?!?! WHAT?!?!? NO! Don’t jack with me on telecommunications. It may be the one thing I know something about. Finally I said “You have no idea how to do this do you?”. Her reply, a very quiet “No.”

After talking to 15 more servile reps I finally gave up and went directly to one of your stores. It took over an hour and a half but the rocket surgeons finally managed to conquer the impossible and give me a new phone with my existing AT&T number. Oh… the phone.

I chose Sprint over five years ago because AT&T had no smartphone offering. So I bought the Hitachi G1000 which kinda looked like a brick. When I was talking on it with the leather case my co-workers would taunt me with “Hey, Schubert, you talk’in to your purse again?” The ever reliable Windows CE operating system would only reboot on every third call and I could never get it to synch with my laptop as promised.

So eventually I got a Palm Treo. The first one was OK. With a few exceptions. It was not tactile at all. Terrible. The touchscreen buttons were extremely small and required the use of the stylus (which constantly wore at it’s storage niche causing it to fall out in random airports/hotels) which was very frustrating when driving. Reaction to the touchscreen buttons was very slow. Sometimes 3 or 4 seconds. And the “hang up” button that appears after you place a call is in the same place as the “dial” button which, combined with the slow reaction time, caused me to constantly simultaneously place and disconnect calls. I mean, Palm, does anyone QA this ###? Ever heard of usability testing? And you’ve foisted this crap on hundreds of thousands of unsuspecting consumers. And Sprint, I would love to learn about the process by which you select your vendors. Is it a foot race? A typing test? Do you just sweep some technology ghetto and throw everything you find up on your website?

Once a year my phone would zero out causing me to get a replacement through your insurance program. It was usually an updowngrade. You sent me a “better” Palm model but it was always worse. Some of the highlights, no texting for 9 months, loss of ability to synch with my laptop, crappy signal, unexplained inability to synch wirelessly with my work e-mail, dropped calls like no tomorrow, no interoperability with Bluetooth headsets, and inexplicable crashes. The graphics look like something out of Windows for Workgroups and your browser can’t even handle java or reasonable page re-sizing. My favorite, and this highlights both your unbelievably horrendous customer service and the fact that the Treo is a steaming pile of phone dung, was last summer when the whatsit decided it wanted to alternate between two boot screens and go no further. I took it into the Sprint store in Hobart, Indiana (don’t ever try to do anything grown up or serious in NW Indiana BTW - but that’s another rant) and Einstein says “Yeah, that can’t be fixed. We can probably get you another phone by Friday.” It was Monday. This is my phone. This is my work. This is my LIFE you f*cking, f*cking ###. Why do I pay $10 a month for this insurance and replacement [censored]e? So I ordered the new phone and went home. Twenty minutes of Googleing and I had my phone fixed. But I figured, I’ll take the new phone because maybe it will be better. It took THREE weeks to arrive. It’s not better. It’s worse.

Wanna hear about your wireless broadband card? You should, cause it’s mostly good. I get service most everywhere, very reliable, pretty fast etc. But I recently had to install your NEW connection software on a new laptop. I was excited because it looks wicked cool where the old software looked like something that might run on an Apple 2E. Then I had to use it today. 3 dropped connections in an hour. I’ll take the ugly sister who cooks and cleans and you can keep the pretty one with 67 pair of shoes and borderline personality disorder.

And let’s address two final issues. Why can you not provide service on the cell tower near my home? My AT&T and Verizon friend’s phones work at my house. My Nick’s Wireless and Gumbo friend’s phones work at my house. Why have I never been able to place a cellular phone call from my home you worthless, itinerate sacks of monkey leavings? Texting. Since it didn’t work in or out for the first nine months I had this metric a$$load of crap (another Google fix BTW) I didn’t do it. Now I do text and I find out unlimited texting is not included for my $200+ a month. Really? $.20 per message? Texting is that taxing on the cellular infrastructure? Two words for you. F*ck and You. I’m switching to AT&T and getting an iPhone.

Regards,

Patrick

sprint lied until the end stating that they could provide service in my area, what a lie. so not true they lied until the end. so they ended up canceling my contract for free.

This is the second time I was contacted to come in and take an assessment test for sprint for the application process. The last time I didn't get an interview because I missed some questions this time I didn't get an interview due to one question! I have several yrs. Of sales, customer service, computer phone experience. I'm 43 yrs old and have a solid employment history, worked for the federal govt. Before so clean background check etc.. I answered the questions with what I thought were all appropriate answers to the scenario questions. I had to be there early in the morning and work all that night at my present job so I was not happy for sprint to waste my time with their testing bs! I won't be getting a sprint phone or darken their door again! From all the complaints i'm seeing on the internet I guess i'm glad I didn't get this stupid ### job anyway.

There are so many things that I can say about Sprint, but I'll keep it clean. I am currently on the phone with Sprint for the 3rd time in an hour and a half. First I got hung up on by a SUPERVISOR, then when talking to another supervisor, he stated that he could not look up my account because the system was down. I immediately called back and talked to a regular representative and they were able to access the account just fine. Wow isn't that amazing!

Anyway I had to call in to because the bill was wrong once again. Everyone reading this probably knows what I am talking about. There was a charge on my bill for $125. The charge is for a damaged phone that wasn't returned. The funny thing was that I returned the phone over a month ago and they say they haven't received it yet and they WILL NOT take the charge off the bill until they receive it. That is just awesome. This is just problem number one. Problem number two could be figured out by a three year old. I bought a phone off their website and paid for it immediately with a bank card. Then on the bill I just got, they are trying to recharge me for the phone!

I am just sick and tired of this whole run-around they give me. I am sure it is the same with everyone else too. The worst part is that you have to talk to someone you can barley understand. And on top of the whole thing, they are so rude. I had T-Mobile and they were absolutely wonderful. They helped out in so many ways and made the bill right to make the customers happy. This so called company Sprint is a joke.

MY ADVICE TO EVERYONE IS TO STAY AS FAR AWAY FROM SPRINT AS YOU CAN. GET TMOBILE.

My step father passed away on 11/27/08 after a stroke 5/08 and nursing home care. His phone was canceled in 5/08 but Sprint continues to bill him for $2.46 despite repeated steps to try to clarify and stop the harassing bills. No explanation is ever provided with the bill.

I received another bill yesterday, 3/30/09 and got online to try and chat with a representative to end this but to no avail. The attached is that verbatim chat taken from Sprint's website while it was happening. You would think Sprint would want to eliminate the wasteful mailings of a bill. I guess I could eliminate it if I just paid it but principle prevents that. No explanation, just send them $2.46... no, so I guess I just have to continue to look forward to being billed until I pass on.

9:23:45 AM System System
Connected to sprint-ap1.cnxchat.com
9:23:45 AM System System
Session ID: 5631515
9:23:45 AM System System
Please hold and the next available agent will be with you shortly.
9:24:21 AM Customer Clarence Fleck
Clarence Fleck is my step father and I want to discuss a bill you keep sending to him.
9:24:50 AM Agent James A
No problem one moment while I pull up the account.
9:24:55 AM Agent James A
For account security and verification, may I please have the 6-10 digit PIN number on your account? If you can't remember your PIN, please answer your backup security question: .
9:25:10 AM Customer Clarence Fleck
I have no idea.
9:25:20 AM Agent James A
May I have the number to the account please?
9:25:34 AM Customer Clarence Fleck
[protected]
9:27:09 AM Agent James A
May I ask that you verify the phone number please?
9:27:22 AM Customer Clarence Fleck
I don't know what phone number he was using if that is what you are asking. The number I gave you is the account number on his bill.
9:28:11 AM Customer Clarence Fleck
James,
9:28:22 AM Customer Clarence Fleck
Here's the deal.
9:28:37 AM Customer Clarence Fleck
My step father died on 11/27/2008.
9:29:12 AM Customer Clarence Fleck
The bill Sprint keeps sending out which winds up at my adress since his mail is forwarded to me is in the amount of $2.46.
9:29:54 AM Customer Clarence Fleck
Sprint will need to eat that $2.46 since he will never write a check again and I won't be writing one to Sprint either.
9:30:20 AM Customer Clarence Fleck
We asked that his phone be disconnected a year or so ago.
9:30:55 AM Agent James A
I do apologize, however I am not able to open the account and review this bill without the phone number.
9:30:58 AM Customer Clarence Fleck
My brother works for sprint. he tried to stop these and couldn't get it done. The bills at this point are a form of harassment that we want stopped.
9:31:47 AM Customer Clarence Fleck
Sprint is really pretty stupid is it can't figure out their own bill and solve such a dumb problem. You can't open an account based on a customer's name and the account #?
9:31:47 AM Agent James A
One moment please.
9:32:09 AM Agent James A
One moment please.
9:32:56 AM Customer Clarence Fleck
Anyway... quit harassing us with a dumb bill with a dead person's name on it. No one should have to continue with such aggravation.
9:34:05 AM Agent James A
May I ask which bill you are referring too?
9:35:34 AM Customer Clarence Fleck
And what do you mean by that? Just got the same bill I have been getting for months. I gave you the account number, I gave you the amount and it is dated 3/24/09. What else don't you have? I already said I don't know what his phone number was.
9:38:05 AM Agent James A
I am reviewing the past bills and I am not seeing a charge for 2.64. May I ask what the charge was for?
9:38:43 AM Customer Clarence Fleck
Sprint's dumb bill provides NO clue.
9:41:31 AM Agent James A
I am seeing a charge for 2.37.
9:41:36 AM Agent James A
Is that what you are referring too?
9:42:01 AM Customer Clarence Fleck
Look up James. I told you the amount earlier and it wasn't 2.37.
9:44:46 AM Agent James A
I do apologize, however I am not showing a charge for 2.46.
9:45:49 AM Customer Clarence Fleck
James, let's consider that the 2.37 was the charge and Sprint charged 9 cents in interest or something making it 2.46... is that possible?
9:48:21 AM Agent James A
One moment please.
9:51:03 AM Customer Clarence Fleck
You still there James. If you are, what do you think, possible that the 2.37 charge bacame the billed 2.46 charge since it was never paid and past due? Possible?
9:51:31 AM Agent James A
I am still researching this issue for you one moment please.
9:56:36 AM Agent James A
One moment I am still researching this issue for you.
9:58:31 AM Agent James A
I know your time is valuable and I would like to assist you in resolving any issue or concerns you may have today. Are you still interested in chatting with a Sprint representative?
10:00:26 AM Agent James A
Due to lack of response, this chat will be disconnected. If you require any additional assistance, please log back into chat and we will be glad to assist you. We appreciate your business.
10:00:35 AM Customer Clarence Fleck
i am here
10:01:01 AM Agent James A
Ok I am creating a case for you one moment please.
10:01:28 AM Customer Clarence Fleck
Jame, what is the "case" going to do?
10:02:23 AM Customer Clarence Fleck
What about the idea said a half hour ago that Sprint just write the 2.46 off. In other words credit the account that amount and zero the balance out so the harassing mail can stop? Do you have the authority to do that?
10:03:12 AM Agent James A
May I ask if you are just receiving a bill for 2.46 or is this charge just part of a bill?
10:04:03 AM Customer Clarence Fleck
That's it, a bill to Clarence Fleck in the amount of $2.46. Not part of anything, just this bill, no description for $2.46.
10:04:57 AM Agent James A
One moment please.
10:06:23 AM Customer Clarence Fleck
James, if you get paid any more than $5 an hour it would have been worth doing a half hour ago.
10:07:13 AM Agent James A
One moment pleas.e
10:08:08 AM Agent James A
May I ask what the date was of the death?
10:09:39 AM Customer Clarence Fleck
Same date I mentioned to you a half hour ago... 11/27/2008, Thanksgiving Day.
10:10:19 AM Agent James A
May I have your name please?
10:11:12 AM Customer Clarence Fleck
Step son. Richard Waxman.
10:11:29 AM Agent James A
Thank you Richard one moment pleas.e
10:12:09 AM Agent James A
May I have a number to contact you at?
10:13:02 AM Customer Clarence Fleck
No. Why do you need to capture my phone number? I have no interest in Sprint other than getting you to stop the harassing mail direct at my dead step father.
10:14:39 AM Agent James A
I will need to have a contact number that you can be reached at so you will not receive that anymore.
10:15:41 AM Customer Clarence Fleck
This is all getting even dumber... tell me, how is getting my phone going to stop Sprint from mailing dumb notices?
10:16:39 AM Agent James A
As I said before I am filing a case about this. Once this case is filed Sprint will quit sending the bills.
10:17:11 AM Customer Clarence Fleck
How about this... don't file the case and just quit sending harassing bills.
10:17:56 AM Customer Clarence Fleck
Or... put down my phone number as [protected]
10:18:19 AM Agent James A
I do apologize, however I will need a number that you can be reached at.
10:18:51 AM Customer Clarence Fleck
I don't want to be reached... I don't want to talk to anyone at Sprint period.
10:19:54 AM Agent James A
Is there someone that would not mind being reached about this issue?
10:20:08 AM Customer Clarence Fleck
Clarence Fleck.
10:21:30 AM Agent James A
I do apologize, however without the proper information I am not able to file the case that would solve this issue. Is there anything else I can assist you with today?
10:23:09 AM Customer Clarence Fleck
I have saved this chat... your organization is incredible in a bad way. This saved conversational chat is going to look great posted on one of those customer service sites. Best of luck.
10:23:45 AM Agent James A
You are able to send Account Holders Name. BAN Name of deceased person PTN of deceased individual. Date of death, date of diagnosis of illness, or last usage. Name of Person responsible for estate. Contact number and address for person responsible for estate.
10:24:20 AM Customer Clarence Fleck
As I said... best of luck.
10:24:30 AM Agent James A
To this address Sprint Nextel Corporation Attn: Credit Compliance 10002 Park Meadows Dr. Lone Tree, CO 80124 or this website [protected]@sprint.com
10:24:44 AM Agent James A
Is there anything else I can assist you with today?
10:24:50 AM Customer Clarence Fleck
$2.46.
10:25:04 AM Customer Clarence Fleck
Incredible.
10:25:35 AM Agent James A
Is there anything else I can assist you with today?
10:26:37 AM Customer Clarence Fleck
You ask the question as if you have assisted me with something today... you haven't.

I have been with sprint over 3 years and I thank God I am no longer in a contract with them.. There service is disgraceful. Recently I was offered a "lower price service plan" by #eu653683, however I found out that the plan that I was offered and agreed to do not exist and the plan I was switch to was more money than was offered. The Manager Mike 427522, told me that people call sprint to manipulate the system so he do not believe what I am saying. I told him I have been in good standing since 2006 and I had 5 lines with sprint why would I lie.. he pretty much blew me off and told me there's is nothing he can do. I am so dissappointed but every company will haveits day and I am hoping that sprint have there day in court..I off to a new company... BEWARE OF SPRINT DECEPTIVE PRACTICES..

I went to Best Buy in Willmar, MN and upgraded mine and my girlfriends phone and to see about getting our plans joined. While there the cellular rep went over the different plans available for the family plan. So, of course with her and I trying to budget our money, we decided to go with their cheapest plan which was Talk Share 700 plan for $69.99 and then he pointed out that Unlimited text messaging was $10.00 to cover the first two phones in the plan and each phone of course would be additional. Also for unlimited data to cover the first two phones WITH unlimited picture messaging which would be included with the data was only $20.00 to cover both phones. So, we figured that was $99.99 plus taxes was still cheaper then her and I having our individual plans.

So, we decided to go for it. After careful searching he found out he was not able to do it, so I asked him if he could call Sprint then and have them walk him through it or he could walk them through it and get us squared away. He called Sprint and sat on the phone with the rep for about approximately 5 minutes and got a line of bull telling him that we had to wait 3-5 business days for a call back in order to join the accounts and that we would each get an individual phone call to confirm the changes.

I was like, this is bull crap because every other company I have ever been with would do the changes right then and there as long as both people were available of course to confirm the changes. I could not figure out what the purposes were to wait 3-5 business days. Well, he got off the phone and told us that. I was like 'WHAT!?' That is so bogus.

So, I called back to Sprint and asked them what the deal was? They claimed some other department handles the change of ownership calls. I was like, 'then just transfer me to that department so we can get this squared away.' She was like, 'I can't do that sir. Company policy states that we have to follow procedure and procedure is 3-5 business days. I told the lady, that with working two full-time jobs, going to school FT, and my girlfriend doing the same that we barely get to see each other and when we do it is after business hours. I told her that this is the most convenient time because we are not allowed to answer our phones at our jobs or during class time.

I got so frustrated with the lady because she was very uncooperative and getting snobby with me, so I dished it right back at her. By the time I was done, I told her that if we miss the phone call and have to wait 3-5 business days again, that there is going to be some real serious problems. She didn't care what so ever. I hung up the phone on her. Then I asked the guy (Best Buy rep) if he could just get her and I set up on individual plans which are the same and then get us the discounts on the phones. He said he could but needed to have it verified through sprint. So, I called sprint back and spoke to another rep and he set up the plans and then the Best Buy guy got us the discounts on the phones.

All was squared away and all we had to do was wait for Sprint's Change of Ownership department to call us back to get the phones joined on to one account. Well the next day a rep tried calling my girlfriend's phone while she was in class. Just as I hoped that WOULD NOT do, but they did. She was unable to answer the phone and therefore she missed the call.

The rep left a message, but we wanted to make sure my girlfriend and I were together at the change of ownership so we could make sure everything got squared away right.

Well we could not call the rep back same day, so we decided to get together on my works lunch the next day and make the call. I called the number that the rep left on the voicemail and spoke to a lady on there and told her the situation. She then got the two accounts joined into one. Then I asked her if she could set us up on the family plan. She went ahead and did so.

Next, I asked her to make sure she added the unlimited data plan and unlimited text messaging along with the unlimited picture mail that was included with the data plan. I told her what we were quoted from the best buy rep. She said, yes she will get that squared away. Therefore, I assumed everything was taken care and squared away.

Later that same day or shall I say night I came home and thought I would check out our account online to see how they had it squared away. Come to find out, I was being charged for my data plan at 2182 KB at 65.46 in charges.

Also, some apparent kids channel I was being charged for as well for 9.99.

I was getting upset again with Sprint and called them back. I asked them why I was being billed for data charges and that I want them removed because I was suppose to be on a data plan that should have prevented them charges. The rep tells me I was never placed on any data plan and then apparently it was 20.00 per phone to cover data charges. I was like excuse me? I was not quoted that from the best buy rep and I never had any disagreement from that lady who said she was going to square it away.

I asked to speak to the supervisor again and got the complete run around from the supervisor as well. This went on and on for about 20 minutes at least until I got so irritated and frustrated that I asked to speak to someone higher than the supervisor. The supervisor claimed that there was no one higher than her to transfer to. So, I asked: ' You are telling me that there is no one higher than you to speak with so you are the owner of the company?' She said, 'no she was not the owner of the company.' Then I said, 'Well, then there is obviously someone higher than you.'

After about another 10 minutes of disputing it with her, she finally got her floor manager on the phone. He said maybe there was something he could do since he has more authority then the supervisor. He looked into it and after all was said and done I was paying the 20.00 for datat that covered both phones, but apparently I had to pay 15.00 instead of the 10 to cover both phones for unlimited text messaging.

I was ok with it and did not want to deal with it any more so I accepted it. Well, later my girlfriend tells me she was trying to send a picture message, but it was telling her that it was going to cost 20 cents per message. I was like, well I guess I am going to have to call and dispute the issues again.

Upon doing so, they basically wanted to charge me 20.00 per phone for the data plan again and 10.00 extra per phone for picture messaging and then 7.50 per phone for text messaging.

Also at this time I had re-reviewed my account again and fount she was also being charged 7.95 for some channel she never ordered as well. I got all the way up to a supervisor and they apparently told me that they saw no charges on my bill for the data usage, but they could see the charges for the channels. I told them I want all them charges off my account because I never ordered any of them period and I am not paying for them. They claimed they would get it taken care of, but the charges are according to what they said for each of the services even though I was NEVER quoted that from the start.

I mean the Best Buy rep even pointed it out to the both of us and I read that pay chart according to Sprint's layout. It NEVER said PER LINE --- It said for the account itself.

I got so irritated with the supervisor I told her to stick it and I hung up on her. To this day we received a 209.00 phone bill which should be only a little over 100.00. They are still trying to bill us for them wrongful charges and have not removed them what so ever.

I have written the Better Business Bureau about this and am waiting for some return results and I am questioning whether or not to trust the BBB based off some of the issues I have read here on this site.

So, if there is any attorney's or anyone that can help us out with this at no cost or only at a cost if it turns into a lawsuit, then I would greatly appreciate it.

I am sure we are not the only ones being ripped off by this company and I would like to see if we can compile a class action lawsuit against them.

Thanks!

My fiance and I have been with Sprint for approximately three years, and have renewed our contract a few times in the course, as we have upgraded phones. Every now and then we'll have a glitch with the company, but as of late, things have gotten progressively worse.

About four months ago, we started getting charged for Jamster ringtones we never downloaded or authorized. We were instructed by Sprint that they weren't responsible for charges from third parties, and we had to pay the 6.99 and click unsubscribe on our account page at Sprint.com. We did so. Next month, same charges. The rep this time took off the charges and walked us through the same steps. Next month, same charges. The representative again told us he couldn't take the charges off, and we had to unsubscribe. I got irate, and told him what he was going to do-- take off the charges, and make sure the d--m thing stayed off. Needless to say, it didn't work. Contacting Jamster was near impossible, but finally I got through to a guy who spoke English about as well as my friend's Boston terrier. When I threatened legal action for fraud, he spoke English real nice and took the ring tones off. Funny, huh?

I thought it was over, but then guess what? We had a UPstage phone die! My fiance had replacement plan, though, and only had to pay 50 dollars to get it replaced. I think that's a rip, but it was clearly stated and he agreed to the terms. Long story short, they mailed us a new phone, but didn't properly instruct activation. We were getting messages from the Verizon network about unavailable services. Great, right? Various techs told me how I had done something wrong, and one girl ventured to tell me to remove the battery-- battery?! Anyone who has seen an UPstage knows they are built like an mp3 player-- that is, internal, unremovable battery. Real competent personnel, huh? I finally got someone who would listen instead of talk at me, and we figured out the problem-- we had been given the wrong codes to type in.

Well, this new phone would give us another kick in the pants when our bill came. It seemed they had taken off the text message package, the PCS vision package, everything that we had on that line when the phone was replaced. It doesn't make sense why they'd do that, especially as I had been assured they would NOT do that (call me paranoid, I suspected them by now). The man offered to take off the 20 something dollar charge for the packages being re-added and we would only have to pay the 29 something for the used text messages and the 60 something for internet. I politely informed him what he could do with that offer, and that the charges would all be taken off and the account set up correctly. I pride myself on being persuasive, and he fixed it. Good.

Well, the UPstage didn't seem to hold up to my fiance's abuse-- works on docks with freight-- and he wanted something a bit more pocket-friendly. He saw the Musiq and fell in love, so he got that one. The girl at the kiosk (we don't apparently have Sprint stores anymore in the world, given runarounds from the past) told him it was all set up, nothing would change, and there was no need to pay any upgrade fees as it would not be classified as an upgrade. Terrific! A few days later, the phone freezes, the outside buttons stop working. He consults the Sprint store here in town, and all they can do is try another battery in it. Nothing doing. He is told to take it back where he got it. Now, when we have had faulty phones in the past, we take them back, they give us a new one, no problem. The kiosk we had used, please shoot me now, was in a mall an hour away. We get there and the girl won't switch it out unless we have the box and everything, even though they have never asked for that before. New policy, apparently, so the fiance goes all the way back the next day to get his phone.

Now, that isn't the end of it. Our bill came.. and guess what was on there? Yes! TWO upgrade fees of 19.00! Charges for text message use, as well as a text message plan-- apparently, plans don't cover use anymore? And here's to boot, the new plan my fiance had apparently signed up for with another non-English person was supposed to be unlimited messaging for both lines for 20? It was listed under my phone number, even though his is primary. Weird, no? Here's the clincher-- there was also a TWO HUNDRED DOLLAR equipment fee! Needless to say, my happy little butt was on that phone in an instant.

Sprint apparently doesn't want our business, because I talked to no less than SIX people, all of whom told me different things about the text plans, several who refused to remove the upgrade fees (one who finally did), a few who wouldn't take off the text fees (ah, another finally did), two 'supervisors' who shouldn't work for an English speaking company and then get mad at ME when I can't understand them (snotty you-know-what, hope she's fired, I was being polite), and someone who suggested that we drive back to the kiosk with our credit card statement, the bill, and the phone and argue it with them. I was foaming at the mouth by this time, and came pretty close to smoking again and ruining my seven months nicotine free. The head honcho woman I finally got to said all she could do was remove the text messaging fee, the two charges for upgrades (which we shouldn't have had, and if we should have, there was only one fricken phone line with a new cell!), and open a case about the 200 bucks.

Funny thing is, the phone was 299.00 plus tax, I believe, which made it around 314 or so, give or take for my bad math. We paid with Capital One, the payment cleared. Where did an even 200 come from? Nobody seems to know. I thought maybe it was the battery, but my fiance popped that theory-- the girl at the store who tried a new battery never gave it to him to keep, never took his name or phone number, and never saw any identification. In other words, she couldn't have put it on a bill. As it stands, Sprint said they would look into it and contact US when they figured out what happened. All I have to say is, if they try to charge us late fees for nonpayment of SUSPENDED charges, I'm going to blow.

Sprint contacted at&t and set up my long distance service without my authorization. I received a bill and called sprint to tell them I did not have long distance on my home phone. They said they would remove the charges. I also told them to disconnect my long distance. We do not use long distance at home. On feb. 21, 2009 at 8:09 p. M. I received a call from rpm collection agency stating that I had an outstanding sprint bill of $22. Xx to sprint. I have not received any bills in the mail from sprint, plus, they told me they would remove the charges and disconnect my service. I do not view my phone bills because I pay online. So, I looked online tonight and see that sprint is still my long-distance provider. I still have not used long distance at home, I use my cell phone. I will be contacting sprint and at&t on monday to get this straightened out again!

I would like to know what others who have had to deal with this situation have done.

Wow. Do not use this company. Their dispatcher is so rude and mean and extremely verbally abusive. They gave me a quote for a 4 bedroom home, 4 bath.. Then showed up with a small truck and called to say that they will need another truck, 4 more men and also the packing, which we already did.. Would be $400 additional. That was just 4 one big mirror, 3 glass table tops and three tv's. I canceled them the same day. Too bad, their onsite men were nice but the home office is a complete rip off and the dispatcher is the rudest person in the world. I would not use them at all. They also talk very poorly about other moving companies and will send you false bbb reports to try and prove a point.

For several months now, I have been getting a Sprint bill for my wireless phone for about $39 then, all of a sudden, I get a bill for $258 and some change. I called about it and was told that I went over my 450 minute plan. I clearly remember having 800 minutes -- I was told that I had 450 minutes and to check my contract. I should, but am having some trouble finding it. I have been very busy; I did upgrade to the Simply Everything Plan for $99 per month to avoid ever getting a bill this high again; $99 is expensive to me too, but at least it is a set amount.

I am aware that Sprint rounds up minutes, so if you make a call and are told the person is not there in a matter of seconds it counts as a full minute, so someone could use 10 minutes in a 5 minute period, but there is no way that I used 450 minutes. No record of calls were in the phone bill. I asked for the calls to be mailed to me (I am not that great with the Internet). What I got in the mail showed no minutes used. I had called today to work something out. I was on the phone over 45 minutes. The rep did not speak English well; she had an accent and kept telling me the date of the bill and the amount when I asked what could be done to lower it.

This went on at least three times until I asked for a manager. He told me the charges are valid and would not give me any credit. I explained that something is wrong and I am not paying this bill. He connected me to someone in Account Services, who after much difficulty, gave me a $35 credit which is not enough. She told me that the charges are valid. I explained that she is assuming the charges are valid -- I was never presented with the calls, just the bill, and they keep telling me that the charges are valid. I told her that I am extremely dissatisfied and I am not paying this bill. She told me that 'detailed billing' is something they only send upon request and they are not required too. I had offered to pay half the bill and have been working with Sprint in that I had upgraded my plan, but feel that they have not worked with me.

A few minutes ago, I got a collection call from them saying I must pay today and my phone will be suspended in 48 hours. Instead of making a payment, I have filed this report on complaintsboard. I am wondering whether my bill was jacked up just to encourage me to take the set fee plan. Did anyone else have this experience?

Also, before getting this bill, I had lost my previous cell phone, unfortunately it fallen somewhere, and even though I was told that someone else only made one call, I wonder whether that had something to do with the large bill. None of these possibilities were looked at by Sprint -- they just wanted the outrageous money. I was told that no one else has my number. What about the person who found my phone? I asked what about someone cloning my cell something or other which I saw a warning about on TV and I was not answered. I suspect fraud and Sprint has been totally unhelpful regarding this. The bill is wrong and I am not paying it and I have told the whole world about this bad experience!