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CB Online Shopping StackSocial Costco membership process... Very convoluted and they are non responsive after first issue.
StackSocial

StackSocial review: Costco membership process... Very convoluted and they are non responsive after first issue.

T
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4:31 pm EST
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I got a Costco offer on my email, which was unsolicited. I presume a web search initiated it. Offer and website seemed like a groupon knock-off and since Groupon didn't currently have a Costco offer I signed up for it, thinking that it would be pretty easy. Well it was not. Had to fill out a stacksocial membership, and was a guest and was told I got an email after I checked out, but they would tell me what to do next. The email was in my spam account, and why I asked them what to do. I empty my spam account frequently, and then followed their instructions on how to sign up and use the redemption code. The sign up is a lengthy process on the Costco site. I did this on my Ipad, and the redemption code starts off with 4 letters and ends with 3 numbers on my Ipad, but when I pulled up the email on my windows computer the O in the middle of the what looked like 904 was really 9O4. That caused the promo code not to work in the Costco site, and I got errors and corrected everything that was in Red on the form, which included credit card information. So what happened is I paid Stack Social, and Costco. I got a lecture from StackSocial that said "we didn't tell you to input your credit card", and then they quit returning my emails. I was angry enough to not get a Costco card but Costco was good enough to work with me and try to settle it with them.

Claimed loss: I would like my $64 dollars back for the amount of time it took me to resolve

Desired outcome: Please refund my purchase for the hours I spent fixing this, and look at your software and your response on IOS and Windows...zero's and capital O's are different on windows and not on IOS.

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  2. StackSocial phone numbers
    +1 (415) 335-6768
    +1 (415) 335-6768
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    21 Market St., Venice, California, 90291-3295, United States
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    Dec 26, 2024
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