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CB Banks Standard Bank South Africa Gone dark
Standard Bank South Africa

Standard Bank South Africa review: Gone dark

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Complaint regarding Standard Bank
This complaint is written in desperation! I have been with Standard Bank my whole adult life, which is more than 50 years now. My two consultancy businesses have been with Standard Bank for 28 years. Last Friday, we discovered that both these businesses’ accounts showed a zero balance. In a frantic rush, before 4.30 pm, I contacted the fraud division; after some frustration with identification over the phone, they confirmed it was not a case of fraud or clearing out or theft from the account. They hinted at a possible FICA issue, but no confirmation received yet.
Now, trying to reach a Standard Bank business banker after 4.30 pm to find out what was happening, is a challenge. After 5, I nevertheless managed to reach my allocated business banker via Whats-app. He later phoned back, but he told it was now after hours and he could not do anything, though he confirmed that the money was not stolen via some asking around within Standard Bank.
I forwarded all emails pertaining to the FICA documentation sent to them previously. I indicated that I had received no feedback suggesting anything was missing or outstanding. He mentioned that we would have to wait until Monday (24 February) to take the case further. I called on Monday to get an update, but he didn’t even answer his phone. I sent a WhatsApp message, urging for feedback and action. He replied with a WhatsApp indicating that the matter had been escalated. I attempted to call later, and he said he was in a meeting but reiterated that the matter was escalated. He also sent two numbers to follow up with so-called relationship managers, who also did not answer their phones. By now, it was the end of the day, and no one was even picking up the phone.
My personal account was not frozen, so out of desperation, I contacted their Personal Banker hotline. After explaining their siloed operations, I was copied in an email to another person. This person acknowledged me the next day and used the term “escalated” again. Nothing happened. I obtained the number of a provincial manager for business relations but received no answer to my calls. I sent this person another desperate Whatsapp request for just some feedback or an update on what the problem was.
Now it is already Thursday, and there has been no feedback, no update, or response!
Need I say it is end of month, end of financial year with no means to pay accounts, transfer money, etc. It is like being struck with blindness and all you get is a cane named ”escalated”
I believe the person who pulled the trigger to freeze the accounts may be family of Murphy as this comes at the most inopportune time possible. This after 50 years of loyalty to the Bank!, It now starts to make a very strong case for me to move all the businesses as well as personal accounts to a more responsible and responsive bank. That is now once, who ever is riding the “escalator”, will come back and restore access to the accounts.

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Standard Bank South Africa is ranked 63 among 414 companies in the Banks category
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