Standard Bank South Africa
Reviews and Complaints

Sonja Hough
7:45 PM (2 minutes ago)
to info

Good day

I am Sonja Hough
ID: [protected]

I have been and is receiving my statements online per e-mail.

I see on my statement Standard Bank debited an unauthorized R 25 from my account. I am not supposed to have any statement costs on this account. It is a bundle cheque account, not a pay as you use account. Refund immediately.

Thank you
Ms. Sonja Hough
Cell: [protected]

Copy of unauthorized debit:

13
feb
STATEMENT COSTS ##
statement costs
- 25.00

Good day
I put in a claim for my Lapa thats looks like it is now falling to one side,
the contractor came out the bank send Nkosi lapa, just to get a rejected answer
from the bank telling me that it is old damage.

I bought the house in 2012 and on my contract of the house and the assessors contrac
it does not state anywhere that the lapa had any damage.

Now my structure of the lapa is a danger zone. i do have little chrildren
what do i need to do to get Standard Bank to do there job, as i do pay
for Insurance everytmonth
My policy nr: [protected]
you can call : [protected]

I am Phumelephi Gumede ID [protected] have a cheque account from 1993, i have numerous unknown debit orders that are going through my account they are returned unpaid and iam being penalised.
I have sent an e-mail to have them stopped, i was told that they have been stopped but i must contact them and cancell them.
My question is how do i call the companies that i don't know?
How am i supposed to know their contact numbers ?
Its second time im sending this complaint but no response.

Regards
Phume Gumede
Account number [protected]
[protected]
[protected]@gmail.com

I'm using standard bank for a long time but fewer weeks ago, my bank card missing and no one know my pin, but to my surprise of my money with draw more several times until I go to the bank to lodge a complain about this matter. and they promise to do an investigation as plus minus R15000 have been with draw with 24 hours. after they call me and say they will never help me with anything which means in other I have loss all my money and those people were very rude to me when they call me

Good morning,

My support worker Wayne Connors, emailed you on 8th March 2018 regarding my account with you. The email follows below, so is written from him:

" I am the support worker for the above gentleman and he advised in approx. October 2014 he had an issue where his bank account with you, was a victim of fraud.

He has a pension with Old Mutual South Africa. They advised that their payments are still being paid to the account with you.

He can no longer access this account and he is in need of this monthly income. Can you please advise as to how he can proceed to get access to this account?

He advised that due to the fraud, he was 10000 rand in debt with you. We are assuming that the Old Mutual money that is going in, is paying off this debt?

Please can you make contact as Mr. MacLeod is on a low income and the pension money is rightfully his.

To confirm his details:

Mr. K. MacLeod

A/C Number [protected]

Identity Number [protected]."

I received a reply back, please see below:

From: [protected]@standardbank.co.za
Sent: 09 March 2018 04:29
To: Wayne.[protected]@camden.gov.uk
Cc: [protected]@hotmail.com; Wayne.[protected]@camden.gov.uk
Subject: RE: Mr. Kenneth MacLeod

Good day Wayne

We thank you for your email.

Kindly be advised that we have forwarded Mr. McLeod's request to the branch in which his account is held as this is only a branch process and cannot be resolved via email.

One of the consultants from the branch will be in contact with Mr. Mcleod during the course of the day.

We apologise for any inconvenience caused in this regard.

Kind Regards

Lorenzo Rufus
24/7 Banking Team
Tel: [protected] | Instant Messaging: WeChat & Facebook Messenger
www.standardbank.co.za

I am very dissatisfied at the lack of response, I have no idea where my money is going, and I receive no statements or letters from you, as you have advised me in the past, that you cannot send me statements as I live in London.
I would very much like to know what is going on with my account. I feel you are not serving me as one of your customers or treating me fairly.

Please respond as if not, my next stage will be to contact the Office of Ombudsman.

Sincerely,

Mr. Kenneth McLeod
Flat 71 Monica Shaw Court
31 Purchase Street
London borough of Camden
NW1 1EY

I went to standard bank late last year, I was owing the master card the amount of R 2000. I paid the amount in full and I was advised to call the master card line to do the cancellation as they are unable to do so at the branch. I was not helped as I expected. Cancellation was not successful. My card is currently expired, I never was able to withdraw any money. They keep on deducting money from my account every month and the worst thing is it appears that I'm owing R 500 currently, How do I owe and pay the account that i'm Not using? I'm sick about this behavior cause seemingly there's no help coming my way. Can't afford to be tossed around.

We have insurance and required our tile to be fixed as it got cracked by accident. A contractor came out to look at the tile however wanted to fit a new bathroom top instead as he indicated that Standard Bank Home Loan Insurance does not cover tiles although they are fixed and part of the construction home building! This contractor informed us that he does not specialise in tiles and does not want to touch this job and blamed the developer. The house has been built 2 years ago. I called Standard Bank Insurance Department who confirmed that they dont include kitchen tiles however can not tell me where it states that in our policy. I have asked how I can get cover then but could not get an answer and was told to lodge a complaint. I have and at two occasions were given a false email address. Have mailed other departments with no response to date. 6 weeks later? This is STANDARD BANK HOME LOAN INSURANCE for you.

I tried to draw money on 3 occasions with amounts of R2000 at a time and amounting to R6000 at your Pinehurst Atm in Kraaifontein Cape town but it just took the money off my account but it wouldnt give me the cash.Please deposit money back in my account as im needing it.I will attatch the slip that it gave me.I tried phoning your customer service number to no avail.The atm sounded like it was counting the money but was just not opening the slit to give it.This happened on the 25th October 2018 at round 14:21 pm. This is very frustrating so id appreciate it to be sorted imediatly as im needing the money to pay my son's school fees and accounts.Thank you, Chantal van Greunen

The service providers that were assigned to my storm damage claim have done Half of the job that the insurance instructed them to do and have not been back for 3 weeks, They do not answer my phone calls or email, I lodged 2 complaints last week on the insurance online website and another on Tuesday with the standard bank claims department and have had no feedback whatsoever, Terrible service and if the matter is not resolved soon I will definitely be moving my insurance elsewhere as this is not how business should be done.

I have now got pieces of raw floors and only a 3rd of a ceiling, I'm living out of boxes as the cupboards were ripped out but new cupboards were never installed.

Standard bank could atleast have the decency to let the clients know what the next step is if they cannot get hold of the contractor!

I received a call today from a lady named Lebohang from standard bank vehicle finance team telling me that my debit order did not go through on 25th September 2018 and that I will be charged with interest for the late payment. This really threw me back by surprise as I have enough funds in my account and not once has my payments not been done.
So i asked her what must i do about it as I bank with Standard and my car is financed with Standard so if the internal systems does not work, then how is this my problem.
Then the interesting part comes which really frustrated me. She then tell me that my banking details were changed in September to Capitec!WTF? I want to know who changed my banking details as I didn't do this. I want to see what consent they used from me to have this changed yet the bank has the nerve to call me saying they will charge me with interest if i don't pay my account! I want Standard bank to try just try and charge me interest and then I will take you guys to court. Did you guys ever hear of POPIA. I demand an explanation. Then the lady tells me she cant see who changed it and there it nothing further she can do. So much for service. Am i dealing with such an incompetent bank that just anyone can change clients information. I also want an apology.! I expect answers a.s.a.p.!

This is happening for the second time with the same branch, that is why i have to send this complaint now,
On the 23rd August i deposited 2 cheques at Westgate Mall at Westridge Park, Mitchellsplain(Western Cape) and asked for special clearance, I saw that the teller did not put the cheques in pink envelop as it should be and i tried to raise that up and he said to me he will do it, when i insisted to see he called the next customer. Yesterday on the 29th Aug went to the branch to query as i could see the money is still not available, i spoke to the Branch manager who took my paperwork and came back and told me he has sorted my problem the money will be in same day or on the following day which is today. The teller who made this problem also called me with an apology later on also insisting that the problem is solve. in the morning around 11' the money still not in on 30th Aug, went to the branch again, spoken to the branch manager who now refered me to enquireies, ending up told a different story that i must lodge a complain because there is nothing they can do. Very dissapointed. lost a major client of mine due to this.

Special clearance is the service that is offered by the bank, and i am entitled to it as long as i can pay for it, so why a teller should disadvantage me on getting it.
lastly, cannot just ask for a service if i dont need it. I have to drive twice to this bank for the same complaint wasting my petrol and my time, most of all losing my client because i could not deliver.

I am a small business, still struggling to survive, now this boom.

Amanda [protected]. ID [protected]

My credit card expired in November 2017 which is when I decided to cancel the card completely. I am still being charged for an expired card since November 2017 right up until today.

I contacted the credit card division telephonically and was told to cancel at the branch. I went in to the branch and was told to call credit card division to cancel. I also e mailed standard bank information and was told via e mail to go to branch to cancel but when I went there they told me to call the credit card division.

In short standard bank staff clearly have no idea what they are doing and I am still being charged after sending emails and explicitly stating over the phone that I want to cancel my credit card and credit card insurance.

I want a complete refund of all illegal charges from November 2017

On the 09/072018 I received a message that I paid Game Stores in Wonderpark using my debit card for two transactions, the 1st one was for R25.98 transaction was for 06/07/2018, the 2nd one was done again on the 09/07/2018 for the sum of R1000.00

I went to Standard Bank branch at Wonderpark to reserve the payments but they refuse because they said the person who used the card swipped, so I should go to Game for them to refund me.

I went to Game Store and I was assisted by the supervisor by the name of Emily Mashigoane she said they will check their transactions for that day or even two days back. She came back to me and said they found nothing matching my transactions and I should report my complain to Standard Bank Ombudsman.

I have been waiting for over a year for my disability insurance claim to be finalized. I have been patient and have submitted every single document that was required and have co-operated with the insurance department. I am just told to be patient. It takes time.

I have been patient for long enough.in so waiting I am running more and more into debt. I dont earn a full salary as i'm on disability. I have been honest about everything and have never withheld any information.

I dont understand what the delay is. As far as i'm concerned, standard bank makes a whole lot of promises when requiring people to take insurance and when the the situation is such where a claim is made, standard bank will do everything thing possible to stall or even decline payments.

I never imagined that a young age I would be this i'll and never be able to work again. Why wont standard bank honour its promise to take of my needs should I be placed in a situation such as mine. What is so complicated?

I need urgent assistance in this regard as my family will help in placing ads in the newspapers and social media on the path that i'm on now and how you guys are stalling my claim. On how pathetic standard bank really is on honoring claims etc.

Good day,

I am an ex staff member of Standard bank of 17 years. I had an unfair dismissal in end of 2015 which was resolved with the bank and resorted in my exit being changed to " resignation" and not dismissal, as I opted a settlement instead of going back to the bank because of severe trauma I experienced there. Although I have been offered at least 5 jobs recently through the bank, the bank declined it through agencies. The bank reassures me there is nothing on my name. I am trying!

The problem that I am experiencing now is that I have reached a point for the first time ever in my life of unemployment for such a long period of time, due to bad economy. I cannot tell you how difficult it is for me to obtain employment. I'm a single mom with 2 boys and whose father abandoned them.

I explained my financial dire straits situation with standard bank face to face at Rosebank branch a month ago and randburg branch. Rosebank was so extremely rude with me and said " there is nothing they can do to assist me to make small arrangements to pay" despite their rudeness I did make small payments to all accounts.

I am getting calls daily even at 7am and when I say calls I say, up to 20 per day. Standard bank is harassing me so bad compared to Fnb and Absa who are extremely compassionate and kind and only confirm my payment when I pay them.

I had an interview yesterday to which Standard bank harassed beforehand so bad I could not function well for the interview. You are making me into a mental human being from your harassment.

I'm on the brink of suicide because of your banks unethical behaviour. You call from hundred different numbers to confuse staff. Your staff lie to me about who they report to and refuse to give me their managers name. When they do, they always provide me with a fake email address so it never is received by management.

Just look on my profile and see how many times standard bank calls me [protected] a day!

I want to send you proof of my dire strait position but your bank is refusing to accept documentation.

If you can find me a job I will gladly take it and pay you but it seems the only jobs out there are " stripper's​" jobs which I refuse to do.

You need a serious talk with your staff. The abuse is to the extreme and I'm willing to take this to cart blanche.

I just receive an sms saying that there will be an external vendor who will contact me on behalf of standard bank to negotiate repayment arrangements on my credit card. I just received a call from the ncs now saying my account has been handed over to them and am owing r400 and some change but now I am having a problem because I didn't collect the credit card so it means I haven't used it so how can I pay for something I haven't used or collected?

Here is the ncs collection reference no:[protected]

Hi

A few weeks ago I approached Standard Bank in Tzaneen for vehicle finance. I was told that this dept is closed on saturdays, but was still asked to submit all the necessary documents. A lady called Themba phoned me to come in by 1.30 and agreed to give me vehicle finance and convert my cheque account to a Prestige account.

I went in and signed and was told that I would now have a Prestige banker to handle ALL my queries in future, however this now seems like a ploy to get me to pay for such services but get no help at all.

I did not take the bank's finance because another bank offered a much lesser interest rate.

Last monday, 4 June, I called Standard bank Customer Care and asked to put me through a Prestige banker because I noticed an a deduction on an sms that I needed clarity about. I was told that I had not been allocated a Prestige banker as yet. I then called Tzaneen Standard bank and explained my query about deduction to Thembi who told me she is my Prestige Banker and will get back to me.
It is a week now and she calls today after I have already emailed Customer Care about Standard Bank's inefficiency. The person on Customer care was just as useless and promised to call me latest saturday morning about the deduction but didnt. each time she "Peggy" is saying that my phone is not working yet I am getting and making calls.

Can someone either call or assist me via email please.

my number is [protected] or [protected]@gmail.com

I am totally disatisfied with your service. This is not the first time.
I plan on moving my investments, my Will and my other accounts to a better bank if your staff do not shape up...or move forwards...

Thank you

Praniesha Maharaj

My parents bought a house for R910000.00 thousand end of 2015 paid the a lumpsum towards to loan was left owing R70000.00. My Dad passed away May 2016 and the morgage was registered on my Mothers name. We had a shortfall on the estate and wanted to apply for an accessbond or further loan for R250000.00. Was brought under our attention that the debit order was never cancelled on my dads account and was sent back as unpaid for almost 7 months. Just after my Dad passed away we went to the bank and made arrangements to pay the monthly installment monthly using EFT till the estate was finalised. (Nb we never missed a payment throughout the whole process) when we applied for the loan we were informes the account is 7 months in arrears this being that Standard Bank provided us with the wrong account number. We submitted our bank statements to proof the installment was paid in time every month. Standard bank rectified the problem and transferred the funds from the wrong account into the correct one. After that we were still declined because of the 7 months that the account was not paid correctly every month and that we are blacklisted at Standard bank because of the 7 debit orders that was never cancelled from the bank side. After long fights it took us a year to get the loan approved due to the errors from the bank side and the loan for R250 000.00 was paid out November 2017. The property is worth R959 000. And our original loan amount was R 710000.. we applied for another R170000.00 loan that we qualify for but at the end of the application we were informed that the application was denied due to the account and my Moms name being blacklisted as the result of the error. My mother was not at fault so why must she have a bad record now and penalised for the banks error. My number is [protected] email [protected]@gmail.com

Informed Merchant Support Services that our business has changed banks from Nedbank to Absa and we requested Standard Bank to effect the change-over so that our speed points revenue can be paid into our Absa account. The support consultant requested a company letter with our request plus proof of Nedbank account as well as proof of the new Absa account. We sent an e-mail as requested and I phoned three times since 15 May 2018 to get someone to contact me (merhant number 2520362) to arrange for a new merchant agreement for acceptance of garage cards etc. The reference number for this request is 408283 and my latest call was today-still no one phoned me back?

Sunette Mouton
Pure Save Account

On 29 April 2018 I went to Rietfontein Service Centre to open an account to put money away for my studies. There I found the most unfriendly consultant, obviously annoyed with me being there and just wanted to get me out of her office. Did not even take the time to link my card with the account. But I did explain to her what I needed the account for. Now I can't pay out of the account. This is not my primary bank, thus I just have this account and can not transfer. After I enquired about this inconvenience, I was told I can not make payments out of this account. This is not what I asked for and I am really unsatisfied and any chance of me changing banks is fading fast. I should just give a complement to the security gaurd that day, he was the friendliest and helpful person there that day.