Standard Bank South Africa
Reviews and Complaints

Hi there,

Standard Bank Home Loans has the most incompetent team, I ever came across. First they double deduct my account for a few months. When the account holder (my dad) called them, they promised to call him back regarding the double deductions, but they did not. He had to call them again to have our account reconciled correctly, to know if we are in arrears or in advance with our mortgage payments. We requested in writing, and over the phone, to have our due date/debit date change, but they still FAILED to do this. I have now incurred bank charges. This is not fair. I am beyond furious with this INCOMPETENT and FRAUDULENT Bank. This is not fair.

Please can you look into this matter?

It amazing how good the institutions advertised themselves when approaching new clients, but yet when their staff service is required. They treat clients like *... Let alone not practicing the ethics and values. 

I have a vehicle insurance with standard bank and I recently submit a claim with them and i've been calling their call centre almost daily for the past 2 weeks trying to get hold of the employee handling my claim. All I get is, he's on lunch, he's not on his desk or his phone is engage and I left dozens of messages asking him to call me, but he never does. Standard bank insurance doesn't respect clients and treat them like they are nothing and yet they accept the premium of those unworthy clients. This is to give an awareness to the next south african young person contemplating of insuring their vehicle with standard bank insurance brokers.

Before you give good customer service, put yourself in the shoes of your client. It is * service that you give to clients...

So on the 9th of May my car got repossessed, then on the next day I went to the bank to get a settlement letter to pay it off, I was sent from pillar to post. I was given thousands of numbers to call and each number I called I was referred to another. Or people would say the account is not with us anymore. I finally found someone to assist me the next week Monday the 14th. Her name is Caroline Marimuthu, she told me the amount I owed on the car and said she will let me know of other monies like towing and storage costs the following day. I paid the outstanding amount on the car that very same Monday R42500. But still today Sunday 20th of May and I'm yet to know of those other costs. Meanwhile my car that I now don't owe is still at disposal accumulating more storage costs and I will be forced to pay those as well. Standard bank is really disappointing and their service has left me so emotionally drained. From the 9th of May till the 20th May but could be assisted, just so more money can be milked from me. Yes I owed the car but that's not the reason for them to treat me like I'm nothing. I did pay the car after all so it takes so many days just to know other costs. I will make sure I spread this poor service and Standard Bank don't value their customers. Poor service and very unprofessional that no one knew who I could talk to in other to get settlement letter.

on the 14th of may 2018 I went to the klerksdorp standard bank to pay for a prosthesis I need for an urgent operation. I paid 22 000 rand and asked the young lady if 2 of the R200 rand notes I have are OK as they are of the older kind but still legal tender, I was told its fine. I finished the transaction and went to hospital to show proof of payment and book the operation.
that afternoon the young lady who helped me called me and said she had made a mistake regarding the 2 notes, I mentioned that they are legal tender, and cant be denied and she agreed but her senior said its not accepted by the branch, could I come in and give them different notes, this for me was difficult as I have a busted hip and on crutches.
shortly thereafter her senior phoned me and was very brusque and demanding, as a force of habit I record all my calls plus I was on speaker phone where others will verify what was said, I told her what I told the young lady — who by the way was very sweet and respectful,
her senior, who I later learned is martha phele, called me back a few times demanding I come now, not tomorrow, and if I don't come now she will deduct R400 from my payment I made to the company for my prosthesis leaving me short paid, I got angry about this as this to me is illegal in its own, then she slammed the phone down, a few moments later she called again and said if I don't come in now she will fire the young lady as she was the teller who assisted me, so the choice is mine if I want to be the reason the girl gets fired. then slammed the phone down again.
I then had to beg a friend to take me to klerksdorp and then I called the bank but no answer, but was called shortly afterwards by the young lady who was obviously on the verge of tears, I told her im on the way in but insist speaking to her obnoxious senior, otherwise I wont come in, she said it was fine, when I got to the bank the obnoxious senior had ran away and left the poor young lady on her own to wait for me, I could see she had been crying,

sir/ma`am
this placed my surgery in jeopardy because the company I paid the money to was concerned payment would be rejected after I called them and explained what happened while I was on the way to the bank.
I was threatened my your employee, your young lady who was an absolute dear, was threatened, now some of the companies I deal with that bank with you are not happy with this and are considering changing banks seeing as it seems actions like this where payments can be pilfered and clients threatened seem to be the norm.
lastly, I have tried several times to phone head office but given the run around, I wanted to handle this discreetly, now I see until now standard bank doesn't care so now I have a meeting with my lawyer after the weekend, and I plan to take this onto the social media where im fairly well known and let people know what happened if this is not addressed and someone in authority contacts me on Monday.

trust me, I don't want to go this route but if ignored I most definitely will, personally I get the impression its either because im white, or because this is the accepted manner of treating clients and or the public in general

again, im just looking for rectification, I don't want to take it further but I will, not a threat, just a fact, I don't play games and don't take kindly to these kind of threats and actions, I fight back.

my mobile number is [protected]
sincerely
Scott Talbot

Hi there

My desperation has forced me to do this.
On the 20 April, I called your help desk to ask them to change my OPT login authentication from my cell phone to my email because I no longer live in SA. I live in China.
The lady told me to attach various document like: Proof of my move here, three signatures, my car back and front, passport and a letter, etc. I did this all on the day and submitted it with the referecene number supplied. I waited a week and no reply so I sent another Email. No reply then I phoned. They said I must submit it again. I did that and no reply after a week. I sent another email and they said I must resubmit the forms. This has been happening for nearly 1 month and I'm beyond desperate.

I have been giving multiple reference numbers :

[protected]
[protected]
[protected]

Why has this taken a month and no one can help me

Please just change it. Im desperate. I cant keep calling. please!

Regards
Dustin

I have been trying to get the card division to assist me with a transaction that was cancelled for close on a year now but to no avail.
The original complaint with all the documentation required was lodged in November last year. I was told that it could take up to 41 days to get resolved. It has now been nearly 7 months and no-one gives any feedback when the emails are sent.
'[protected]@standardbank.co.za' - these people just NEVER respond!

Hello. I'm writing this complaint about the very unsatisfactory and poor service I have received a few days ago. I received a Call from a gentleman named " Kateko " on Saturday about my personal loan account. I was so not happy with his poor customer service given and bad manners. I then asked to speak to his Manager. A supervisor by the name of " Ricardo " then took my call. He was helpful but sadly did not keep to his promises. He was supposed to email me feed back of his conversations with Kateko today Tuesday. He failed to do so. This service is uphalling and no customer should be treated this way especially coming from their bank. I have been a customer for more than 15 years and sadly could not handle this bad service any more. I hope this does not happen to any other loyal customer.

Regards
Very disappointed customer
[protected]

Reference No. 5833511 - We applied for further Bond in January 2018 we accepted our Pre-Agreement Quote on the 6th Feb 2018. I received a mail on the 14th Feb 2018 from VTB Attorney to say they received the instruction from Standard bank regarding our further bond, they then told me the instructions they received from standard bank was not readable or something like that. I contacted standard bank call centre and asked if they could advise what is going on, after several phone calls and attempts to get the correct story if finally came out that there was a software problem and they would sort it out ASAP. As at today the issue has not been sorted and anyone I try to speak from Standard Bank about this matter ... no response. So this is my last attempt before I go to Hello Peter and state my complaint and with draw my bond and business.

Today 09-04-2018 I came to standard bank Woodmead to open an acc for my 15 year old son, I walked in the branch 13:35 and I was told to take a sit. I sat there for 45min with NO service, out of irritation I asked one of the staff at the door that how much more shlould I spend before I get and an assistant and she told me she will get a consultant to come and assist me, I mean really after 45min of sitting on a couch and I had to stand up and enquire if I'm going to get help or not?
I must say I'm very disappointed, the level of service is shocking and I'm just asking myself if these is the kind of service you provide to your customers, SHOCKING...
I really wanted to open an account for my son with standard bank, I've been hearing about it on radio and looked forward to it, but what I've experienced today was very disappointing.
I'm sending you this complaint right now, sitting at FNB next door trying to get my son a new account.

My salary date is the 27th of the month and all my debit orders are set for this date or later. After more than 30 years with Standard Bank, the end of March 2018 seems to be different. One debit order went off on 23/03/2018 and three more on 26/03/2018. This pushed me over my overdraft, and I was then charged 3 X R130 by Standard Bank for Honouring fees! I then Googled NAEDO and saw that collection is only processed when there are sufficient funds in the account, so why did this go through when my available balance did not cover it? It would have been covered the next day as arranged. Was this to charge me an extra R390 in bank fees? Do I have to fear this for next month again?

I put in a complaint with Standard Bank, but they told me that it is not their problem and I should contact the other companies that I have the debit orders with. They refuse to refund the R390 Honouring fees that they charged me. My debit order date with these companies is set for the 27th of each month and nothing have changed. Is this how Standard Bank milk their customers?

I was under debt review and I had 3 accounts two credit cards and a cheque account with an overdraft attached to it. I have been paying off debt since 2013 and now Standard Trace department says they can see all my payments made via the npda but cannot refund me as the reference number we paid with belongs to a different client. they know claim I never had an over draft but I did and all the money I have paid towards this is now with standard bank but they refuse to pay me my money back, I have submitted proof of the payments yet they still refuse to send me a paid up letter and a refund.
Trace department response: Kindly note that we were able to trace the payments however the reference that we see on our side is linked to a different client. Please advise as this does not seem right? Is it an error by the PDA.
Also note that it would help allot more if we had proper proof of the transaction instead of their statements.
I am not comfortable with us doing anything until proper proof is given due to the reference we have found being linked to another customer.
My Id [protected] they have also not sent my update to ITC as it shows I owe them money? I have paid up letters as well expect for overdraft

There is a ongoing problem with the standard bank cell phone banking app.
Cannot perform any transactions. The app allows one to go through the whole process of selecting and processing a payment to a loaded beneficiary. On pressing pay beneficiary, an error message says "an error occurred processing this transaction, please check your transactional history. "
When checking transactional history, the payment was not processed.
This problem only arise on Monday, probably due to the new format mobile app a upgrade.

It is an ongoing problem since Monday ( 4 days)
Unable to pay loaded beneficiaries
Unable to make one off payment

Good day

I am so angry upon the service I'm getting
I am in South Korea and frustrated I need cash but I am unable to get opt I called in customer service I was told to go to my branch how can I go there while I'm in south Korea. I need my number to be changed to email so I can receive otp notification when making payments.

I am so so angry because no service is been given to me my id number [protected]. Mavis Khensani mbungele [protected]@yahoo.com.
My korea number +[protected]

Disgusted by the service received from an agent PRIYA? at Standard bank, (not sure because she could not even speak clearly) called to inquire about making changes to my life cover and she says i must call customer service and drops call. What is the purpose of the customer service when I the customer is not even being served. Please look into this. It is not the first time!

This debit order scam has been ongoing without any resolution. My company sage wise 1159 cc is an audio visual solutions company based in midrand is been implicated in this scam as the company that is debiting consumers bank accounts. Sage 1 is the reference of the debit order. When consumers query the debit order with the banks they are advised to contact my company, some banks give them my telephone no, some consumers get my info from googling sage wise.
We are constantly contacted by irate people who are demanding and explanation as to why we are debiting their accounts.
This is becoming a serious problem to me and my company trying to convince these people that we are not the company that is debiting their accounts.

Most of the people do not believe that we are not debiting their accounts because they got our information from the bank to contact us directly

I have sent a letter to the banking ombudsman and was latter contacted by denise singh from standard bank advising they are investigating and promised to get a resolution nothing as yet. Standard bank is still giving my information as the company that is doing the debit order. I am a buisness customer of standard.

Id [protected] im motlagae legodi. There are no paid up letter send to me nor statement on personal loan was send to me as a client of 30year of this bank.

I was given credit while on debt review which I thought was overpayment by debt review company which happened with other creditors.

Standard bank is unlawfully punishing me for that.

Should I involve checkpoint or other media to be cleared and to get my clearance certificate?

This is a cruel treatment as all my banking needs I do with this bank including my home loan.

Should I need help from parliament in this regard?

Claim no 17/097515
I am very disappointed I the poor service or no service that I received from Standard bank insurance dept. I logged a complaint on 12 December and the assessment was done on 14 December 2017 but up to date I didn't receive any feedback on the progress of my claim. I made several calls to the Insurance dept and to their Complaints dept but didn't get any joy as I hold on for more than 15min as they are not answering their phones.
I don't know what to do anymore and Hello Peter is my last resort
Can some one please call me back urgently

Martha Zondi from Braamfontain dealt with me in April 2017, she was supposed to "downgrade" my account from a Prestige to an Elite Gold Account, im not sure what she did, but my account has been in disaray ever since, i get charged an incorrect service fee every month, i have to phone every month, it gets reversed, sometimes, other times not and yet after all the people i contact it is still not corrected on the system, can you please clarify what went wrong and why can NOBODY assist me in this regard

I have reference numbers every month
[protected]
[protected]
[protected]

And the list goes on, i have been a loyal standard bank customer for over 20 years, if this is not sorted out once and for all i am changing banks and i will tell everyone who knows me about the terrible service

Aan wie dit mag aangaan:

Fondse oorgeplaas deur ABSA, maar fondse nie na Begunstigde

Van Wie: JM Viljoen
Rek no: ABSA [protected]
Hoe: Selfoon bankdienste

Situasie:
Die die volgende rekeningnommer is deurgegee van begunstigde Standard Bank 15768.
Selfoon begunstigde is geskep, fondse is oorbetaal (26 April 2017).

Begunstigde laat weet geen fondse is ontvang.

Opvolg by ABSA, fondse is deur.

Vraag? Indien die fondse deur is wie se rekening is dit na oorgeplaas, want dit is nie na die begunstigde se rekening nie?
By verdere ondersoek by Standard Bank het hul bevestig dat die nommer te kort is en dat daar 4 nommers uitstaande is.

Dus indien die nommer te kort is behoort die betaling nie deur te gaan nie, want die nommer bestaan dus nie.

Byvoorbaat dank
______________________
JM Viljoen

Someone tried attempted to open a credit card using my ID number and as a consequent, my ID number got listed. No one from the bank attempted to call me to at least ask whether or not I am indeed applying for the credit but instead listed me.

I applied for the dispute and submitted all the documentation and I was told that it would take 28days and that I would be contacted in a few days unfortunately even now no one has bothered to call. I called the call centre they either don't respond or someone answers and they tell me that they are still working on that. This is really frustrating as this is none of my fault. All I want is that listing lifted so I can continue living my life. Standard Bank South Africa call centres are the worst.