Stearns & Foster
Reviews and Complaints

I bought my Stearns and Foster mattress a little over 2 years ago but have been having problems with it almost from the start. I weigh 120 lbs and there has been an indentation in my mattress which started to form several months after purchasing it. I wake up everyday with backaches and mattress covers have not helped. I mistakenly pulled off the tags so have no hope of ever getting any money back. I plan to throw it out.

In 2006 my mother passed away. She swore by her Sternsand Foster matress, by the way she had it for twenty years. I bought my matress set four years ago, and let me tell you it was a big mistake. My mom was over two hundred pounds and never had any problems with her matress. I weigh onehundred and twentyseven pounds, and I am sleeping on the BUMPY ROAD TO WHEREVER. This is a dissgrase. When did you start selling inferior products? When people spend extra to have a name thats superior to other and get crap its seems to me that it's a fraud. I will never again praise your product, and I will inform anyone who will listen that you sell CRAP.

Do not buy a sternes and foster mattress. I have had the same problemsof sagging and received no help from the company. A 10 year warrenty is a tool to get you to purchase. I wonder what the return rate is vs. their replacement rate?

I have the pillow top Stearns & Foster queen size mattress with the very same issues. So far I can't get the company rep to even call me. I spoke with the furniture company that sold me the mattress 3 times to no avail. Everything I have found on the internet regarding Stearns & Foster is not very favorable both in quality and service. 3K is a lot of money to spend on something that doesn't last three years. BBB is our next step to try and solve this problem.

Wish I had read this before buying the Stearns & Foster April Rose mattress. We bought it in Dec 2014 and had severe sagging within a couple of years. But when you get off of it, the foam comes back up so you never can measure the 1.5" of sag they say is "normal". It might have been a good standard for a spring mattress, but not for this hybrid with 5" of memory foam. Our king mattress has 2 valleys with a mountain in the middle. While it doesn't measure 1.5" of sag when you get off, it provides little support and sinks way down when you get back on it. Now it's causing back pain problems. I'll never buy another Seally/Stearns & Foster or any other memory foam mattress.

Year and a half old and our king size S&F has two huge indentatations. You roll into the holes every night. Mattress Firm was our retailer. Absolutely regret not keeping our old mattress, it was 12 years old and still better than this year and half old wavy mattress.
We are gonna have to buy a new mattress if was want our backs to stop hurting and want to get a good nights sleep.

Its the same in Canada, too, folks. We bought a top-of-the-line Sterns & Foster mattress from The Brick. Within 6 months, the foam in one corner felt as though it was breaking down or almost crumbling apart. Out came the technician. (Let me pause here to ask, "technician"? Give me a break!) We were told that it was normal breaking-in. Complaint rejected. At 15 months, a giant crater had formed on my husband's side. He's 225 lbs. BUT I'M 120 LBS SOAKING WET AND I HAVE MY OWN CRATER! In addition, the top layer of fabric on the mattress has come away from the surface and bunches up nightly into a 3 inch high version of the Rocky Mountains straight across the middle of the bed. When the chiropractor bills started to add up, and the people who sold us the bed in the first place saw the pictures and said, "You should apply for a refund", I insisted we buy a Tempur-Pedic and we put the Sterns & Foster in the garage. Good riddance! Out came the "technician" again. He yanked the top layer down, told us that was normal (on what planet?), and measured the sag (with alligator clips and a piece of sting! ARE YOU KIDDING ME?) at 1 1/4 inch. Complaint rejected. I'm reporting S&F to the Canadian BBB. These guys are not only crooks, but their mattress "science" is laughable!

I completely agree with all of these comments! I too purchased the firmest Stearns and Foster mattress from the so called Bedding Experts for $2, 500 last year. Within a month, it was like sleeping in a canoe. The sagging is unbelievable. We are not big people and would not expect this from such an expensive set. My first mistake was going to The Bedding Experts, secondly buying a Stearns and Foster. WARRANTY, WHAT WARRANTY? I have been told that I would have to pay $59.00 just to have it inspected. With the amount of complaints about these mattresses, WE SHOULD NOT BE CHARGED A DIME MORE! I wake up each morning with an aching back. I have taken some attached pictures to show the sagging. I rotate at least every two months to get a day or two relief. A CLASS action lawsuit needs to be filed against this company. I would be the first in line if there were. I have already told my friends who have been looking for a new mattress set NOT TO BUY A STEARNS AND FOSTER. I HATE IT!

Debra Ingram
LaPorte Indiana

I will say that S&F did send out there inspector and measured and checked all the tags to make sure everything was in order.
After the inspector looked at the bed an said our mattress was the worst he has ever seen and took his measuring device (which he had was neat tool) it measured 2.5 inches
and sent his report to the company and they called me an told me to go to local store an tell them that we are here to try out there new line of Mattresses an pick one out and call them and if there where a price difference if it where more expensive we would pay the extra amount, which seemed fair to us, or they would send one out that was like what we had the first time, , anyway we ended up picking out one of there WilliamStad (Ultra Firm) Mattress which is firmer than we had but what a great Mattress it is so far, it cost a $164.00 dollars to have it delivered to us and the company put the mattress in place and where very nice people !
It did take a few weeks to get claim taken care of but it was worth the wait..
We have also found out that S&F was bought out by Tempur- Pedic ...
K&M Janulewicz
Redding Ca.

I was just getting ready to buy a new matteress and was going to get the S&f friendfield now after reading these reviews I am thinking I shouldnt. my sister bought a king darlington 7 years ago and they just love it and no issues. they would never buy another brAND they ove it so much. sounds like they got lucky!

I bought a S&F Cal King and Have the same issues, (Sinking into bed)
S&F was contacted by us and Had us measure, take pictures and name them and send to them, now they want to send inspector out to look at it after they had me tear the bed down and take pictures and re assemble it, why did they waste my time?
I think all the people need to get together an get an attorney that will file a Class action law suite against the company, we may not win but we may keep other people from
buying very expensive JUNK!
I went to the company I bought the mattress from and they no
longer carry there products because of the warranty issues are not taken care of
They told me good luck with S & F>>>
That's my complaint
Karl J

We bought an expensive pillow-top mattress. Thornwood Luxury Firm, Stearn and Foster. We were given a 10 year warranty. It has a deep trench in the middle of the bed. We were required to pay an independent inspector to come out and measure the sag in the bed if we wanted to send in a warranty claim. We did. The inspector tests the bed without an weight on it. It measured 7/8" depression. It needed to measure 1 1/2". When you put weight on the bed in the middle it sinks 6" or more. We didn't get any satisfaction from Ortho who we bought the bed from, nor Stearns and Foster. Don't buy one. It is a waste of money. You'd be better off sleeping on the floor.

I bought a king size Stearns and Foster Fiona 2 years ago. This mattress is garbage and is highly defective. Stearns and Foster will not honor their warranty at all. I am hiring a lawyer and will be contacting the attorney general in my state. I am also contacting the better business bureau. This is deceptive trade. Poor quality sold at a premium price. The warranty is a pack of lies. No customer satisfaction at all. This company should be put out of business.

This is our third Sterns and Foster mattress we have had to return in less than 3 years, same issue with all 3, sagging and a big hump in the middle, now our replacement feels like we are sleeping on a rock, the mattress is shorter than our last one, so now it is down in a hole, on a low profile box spring, which they say they can not replace without a charge because it is over a year old, they ran the delivery truck off in my yard, and scratched my new hardwood floor dragging mattress across, said we waiting too long to file a report, ( 3 days ) WORST CUSTOMER SERVICE EVER ! I am contacting the BBB and our local T.V. station! Merry Christmas and Happy New Year ! :(

Bought my mattress in 2015. The buttons are coming thru and even though we turn it once a month it is sagging in the middle. We are small people.

TRYING TO EXCHANGE MY MATTRESS WITHIN THE 90 DAY WINDOW. they are simply unreachable. Called them and 6,5 (!) hours still waiting or a call back.

I have a Queen size Stearns and Foster box and matress set. Not long after I slept in it I started getting neck pain. It radiated up into back of head. At first I attributed it to TMJ, however after going on vacation and sleeping on my old mattress (10 years old) in my camper I realize it is the mattress. My chest and back sink into it but my head is propped up by my pillow. If I sleep without a pillow it is less intense but I usually find myself looking for the pillow as I move from side to side and wind up using it and getting a sore neck. I am looking to replace it it is only 2 years old. I do rotate it and it is a pillow top. I tried elevating the head to lessen the effect, but it is not enough.