Stearns & Foster
Reviews and Complaints

I purchase a S&F Sunshine Estate King mattress. After a few years, rotating every couple of months, I found that I was sleeping in such a hole on my side of the mattress it was actually difficult to roll over as I would be rolling up hill. I contacted S&F and they sent me back to where I purchased the mattress, The Great Indoors. The Great Indoors couldn't help me because I didn't have a receipt. I went back to S&F and went through their process of pictures, and measurements. The mattress still has the tag with the construction date which is still well within warrantee. Again they sent me to The Great Indoors, which has since closed down. No one was telling me my complaint was not valid. I was caught in a process that they could just push me off. I purchased what I thought was a high quality product from a reputable company and felt I was just given the run around with now options to solve my problem.

Bought brand new Stearns & Foster Lux Estate Lucille- Plush Euro Pillow Top mattress, paid $3300, and it is rock hard, like laying on a cement block. Have been in severe back pain since first sleeping on it. DO NOT BUY ANYTHING FROM ASLEY'S. ONCE BOUGHT YOU CANNOT RETURN and absolutely nothing has been done to date. STEARNS & FOSTER need to take a good look at the springs in their bed. Nothing could make a bed that hard. Nothing. And it has to be thrown away.

Upon entering the store a sales associate greeted us with a "Flip it to Win" card. We flipped a 30% coupon deal. Proceeded to the mattress area & after some evaluation of different types of mattress, we chose a Stearns & Foster York Place Plush top Queen mattress & box spring set priced at $2199.97. Sales person departed to confirm the sale & the discount with another sales associate. (Discount being 20% off any mattress over $799) Since my "flip card" was an additional 30% meant that we were entitled to a total discount of 50%. Moments later the sales clerk returned with another associate to announce that the mattress we were buying did not qualify for the discount. They advised us that any item on sale did not qualify for the "flip card" discounts. The mattress we were looking at however, was not a sale price & immediately above the price there was the card showing the "flip it to win card" promotion. We were then informed that the mattress we were looking at was in fact on sale for $1700. Deceptive advertising at it's worst! The Brick obviously can tell the senior shoppers anything they want to avoid giving the appropriate discount. Left in disgust.

I worked for an Insurance agency (Moody Ins. ) that was owned by Community National Bank (now Stearns Bank) in Venice, FL. The bank went under. As employees, we had the choice, when we were hired, to invest in bank stock by having a percentage taken out of our paychecks each pay period. I chose 3%.

For the three years I worked there I had that amount taken out. I KNOW a lot of banks failed but what really chafes me is that the bank President – Charles K Graham came to our office many times and told us the bank was okay. Not to take our money out! Right before it went under and was taken over by Stearns Bank Charles Graham came to our office and told us that the Board had invested $5m of their money back into the bank to keep it solvent.

Then no letter, no nothing, the bank went under! All of my money and everyone else’s who had enrolled in the program lost their money. Charles K Graham is still at the bank even though it is now Stearns Bank. He is doing very well!

I lost my job in 2009 and finally have a job interview for a possible job. Every time I see Charles Graham out and about driving his fancy car and dressed to the tees I just want to cry. I want all of my money back. Charles Graham KNEW the bank was failing and he had to have lied about the board members putting all of that money into the bank.

Can anything be done? Even to Charles Graham?

Bought this mattress 2 months ago and it is horrible! Paid money for a top of the line mattress we can not use. My husband and I both are waking up in severe pain. Called furniture store where purchased no help. Once you buy a mattress your out all the money with no help. Also called Stearns and Foster with no help, same thing. They say it's just a comfort issue not warranty so not their problem. That's why you get to try them out in the store. Sorry I don't feel that's right, you lay on mattress for a few minutes in the store and make a decision, my goodness you don't spend the night in the store! So o guess it's ok to just throw almost $2000.00 out the window. Obviously Stearns & Foster don't care about happy customers and neither does Knoxville Wholesale Furniture!

We purchased a king size Stearns and Foster top of the line mattress 13 months ago from a reputable furniture chain for over $2, 000.00. The mattress has formed two craters with a moutain in-between my husband and me. It's like sleeping in a cup. I could no longer ignore it when I had a wonderful night's sleep in a hotel, and then dreaded coming home to my own bed. It's been a real live nightmare. My husband said the bed isn't fit for bedbugs!

Within a few weeks of purchasing a $1700. Stearns and Foster pillow top king size mattress from a Mattress King store. it developed about 1" indentations on each side when not under load, enough so that my wife was waking up every morning with a severe backache. We both weigh 150# or less. When we went back to the store and complained, they gave us some preprepared paperwork to fill out and submit to S & F. But the paperwork actually said that this condition was normal and not subject to warranty. So I called the S & F rep for our area and he basically told me the same thing, but the capper is they want to charge us a $50 fee just to come out and do an inspection having already told us that it would not be covered. Then I went on line and discovered all the dozens of similar complaints re S & F mattresses. I don't get it. How do they get away with this? Isn't there somebody out there that is in a position to organize some kind of class action lawsuit, or at least an expose' and a barrage of negative publicity, maybe from "Consumer Reports" or a TV consumer report or something of that nature. We have actually turned our mattress 90 degrees which works for now comfort wise but it hangs over the frame on the sides and is short top and bottom because the mattress is not square.

I too purchased top of line stearns & foster, the plaza, manhattan reserve, queen size, 2 1/2 years ago, I am only one person, 120 pounds, w/in four months the edges remained firm, however, in the middle was a significant dip, making it impossible to sleep there. I now sleep on edges, if I roll into middle, will awaken with back pains. I wish I had reviews of this item, I dread the thought of having to deal w/stearns & foster; they don't even appear to have a telephone number to complain to (hah hah hah, why am I not surprised).

We purchased a Stearns and Foster from a reputable department store for about $1200. We thought it was a good deal for a top-of-the-line mattress. Much to our dismay, the mattress sagged in the middle about 6 months later. Of course the warranty is void at this point in time. But for those considering purchasing a Stearns and Foster Buckingham mattress, be vary!

In 2008 we purchased box springs from ennis furniture in Boise Idaho. This is a top of the line store and sells Stearns and Foster, never have to turn, top of line box spring and mattress. We paid approximately two thousand five hundred dollars for the product and it has been a disaster, including speed bumps, and permanent indentations, making sleeping a nightmare (no pun intended). We only spend three months a year sleeping on this horribly overrated joke, as it is a vacation home. We will now contact the dealer, but have not done so earlier because of the hassle and headache. After reading that we are not alone with respect to the deficiencies of this (Stearns and Foster) allegeded top of the line product, we will immediately contact the furniture store and see what happens. However, we would never buy this product again and would have been better off with anything for a fifth of the price!

On 7/21 Sears delivered to us a Stearns and Foster mattress we selected by lying on it in the store. We also tried mattresses at Carson's, Macy's and Bloomingdale's. In no store that we were in was there a strong chemical smell coming from any mattress we lay down on. From the time our mattress was delivered to us by Sears, the chemical smell coming off it was overpowering. It got even worse when we lay down on it. I woke after 4 hours with burning eyes and face and tingling lips and tongue. I could not sleep with my face down because of the stench. Everything that came in contact with the bed stank - bedding, pillows, skin. It is now 1 week later and things are only slightly better. I cannot sleep on the bed or even be in the room with it. Sears does not want to take it back. Says smell is normal and it will go away.

I bought my Stearns and Foster mattress at Mattress Firm. I have always had back problems and was willing to pay whatever was necessary to insure a good night's sleep. I was impressed with the company's warranty and was assured by the sales person that it would be honored if I had any sagging problems. Because I suffer from scoliosis I need the bed to remain firm. Any sagging or "conforming to body indentations" results in pinched nerves and pain. I was assured that this mattress would hold up. After only 3 yrs of use (I am less than 130 lbs.), it developed a sag in the middle enough to roll me toward the center, causing back pain and sleeplessness. When called out to inspect, I was told that it was a "normal body indentation" and was not enough to be covered by the warranty. I called them back one yr. later at a $25 expense to hear the same thing. I might mention that at approx. the same time my 200+ lb.boyfriend bought a less expensive Stearns and Foster, and his mattress is still firm. Stearns and Foster needs to stand by their product, and make good on those that do not deliver the quality that is expected from such a high end mattress. When I specifically asked for a mattress that would not sag, I did not expect to buy one that would sag "within limits". It is not a small matter to get 3-4 hours of sleep and wake up with numb hands and stiffness. I know that it cuts cost to charge for a 3rd party to come out and measure/evaluate, but sometimes customer service has to go beyond the numbers and evaluations and meet the needs of the customer.

Stearns & Foster matress set, Worth Avenue, paid almost $2K.
This is a "FIRM" mattress and within a year and a half has turned into mush. Two deep body impressions in normal sleeping positions and sides are sinking. Bed frame is rock solid without any sign of sagging, our body weight is normal, 175 & 125 lbs.
We know have twin coffins. Back & neck pain, sleepless nights of tossing and turning, this matress is a torture chamber.

Our store Mattress Showroom, of the metro Charleston, SC area has deferred our claims and even told us they no longer handle S $ F warrenty problems. Sealy tells me as a distributor, they are contractually obligated to do so. I have contacted Sealy, they acted outraged at the point of sale distributor and promised to call me right back, that was three weeks ago, still no call. I have tracked down the local Stearns & Foster rep, he tells me warrenty claim is in the works, oddly I have not received a claim #, and my calls are going unreturned.

We have been trying to get this mattress replaced for 5 weeks and have only got the run-around from the seller, the rep, and the company. Stay away from Stears & Foster / Sealy, stay away from Matress Showroom of Charleston. Otherwise you will be sleeping on the sofa because your bed is un-usable.

Bought a top of the line matress in 8-2009, and 6 months later there is a spring pertruding out of the side of mattress and the pillowtop is completely shifted to one side. We called taft furniture and a service tech came out to view the mattress and took pics. He said for sure that is a covered warranty issue and there would be no issue in replacing the mattress. A week later we received a letter stating that the mattress was not going to be covered because of "unsanitary conditions" unsanitary meaning "1" drool stain. What does that with the springs malfunction in the mattress. The mattress is junk and after six months I have no support just a company with a scapegoat trying to dodge the reel problem, Fix my mattress you crooked people. Wake up and realize this is a new mattress and people sleep on these products not hang them on the wall! Never do business with Taft or Sealy Stearns and Foster.

We bought an extra firm mattress in March of 2007. We got in touch with the store and told them we were developing an indent in the mattress. A technician came and looked at the mattress. He told us that the indents were only 1 inch and they have to be 1 and 1/2 inch deep before they will do anything. They also said we should not sit on the edge of the bed because the mattress are not made to take the pressure. I paid $1500 for the mattress and I AM NOT SUPPOSE TO SIT ON THE BED. How am I suppose to get into the bed, jump. 3 days went by before we heard anything from the store. I am very very disappointed in the Stearns and Foster mattress and will be throwing it out. I will go back to my SEALY POSTURPEDIC mattress and will be buying one at another store in Stroudsburg. I was also never told to register the warranty or explained anything about the mattress. I have a son who bought one because we did and he is very unsatisfied also. Friends bought one but they got their's replaced, I wish I knew how they did it.

Purchased a S&F King Mattress in 2006. Paid almost $2, 500. "Holes/sagging" from early on - within first year. Once you get stuck in it, can't roll out. Caused considerable back pain as well. Contacted store - Art Van who sent someone out to review. Sagging was only 3/4"; not enough to merit a response. Filed a claim with Sealy/S&F in 2007 --- poor, poor, unresponsive customer service. Non answered phone calls, terrible web claim management. The sagging has just become worse and worse, as well as the associated chronic back pain. It is unreasonable that for the warranty to be considered, sagging must exceed 1 1/2" --- AND THIS IS UNDER NO LOAD. Our bed sags much, much more when laying on it. How can they measure the performance UNDER NO LOAD, or without any weight on it? Finally got an independent claims agent out to the house last week -- 3 years later! Sagging measured only 1" (without load), claim has been denied by S&F. Next options? Throw the bed away and flush $2, 500 away. Prior to this, had great luck with Sealy beds for past 30 years. This is not a company that I want to do business with in the future. Sad that there is no recourse, and that we must shell-out more cash for a new product. Any recommendations on additional options to get retribution? Hiring an attorney seems senseless from a time and money perspective. What is a consumer to do?