Between 8 and 9 PM 3/5/25. Me and my two girls and my husband just left Stewarts tonight in Hudson NY, in which we came to purchase our beloved Stewarts ice cream in which my daughters crave. My youngest daughter carries one on those very small back pack purses. The store had two other older couple customers in the store. The cashier was loudly trying to get my attention so the other couple in the store got to me to point out that the cashier wanted my attention just to embarrassingly let me know that my daughter could not carry her small back pack purse in the store. There is No such policy. If there was it should be posted visibly on the door for the public to see before entering the store. I'm so mad I could curse but I kept it professional for the sake of customers and my children and let the cashier know that it should be posted before we were embarrassed. The cashier apologized and stated that she is not the Boss and was told to let customers know that they have to keep there back pack purses at the counter or near the Door! This is crazy and Bias. I have been in customer service for over 10 years managing so I know this was wrong. I pray Stewarts does better by there customers and there policies. You Just can't make up rules on the spot and then embarrass your customers my night just can't be real! It's Disgusting!
Claimed loss: My Respect for Stewarts, My Patients.
Desired outcome: A Fire or Re-coaching for the Manager and on How to Manage and follow through properly with Real policies. A couching to employees. A posting of any changing policies to be posted on the front door.
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Call corporate and demand clarification on their policy — if none exists, call them out publicly. If they double down, take your business elsewhere and let them know why.