Strayer University
Reviews and Complaints

If you are thinking of joining Strayer University to attend for MBA classes in the Loudoun campus, you are doing a very big mistake like what I did.
You will be forced to take classes either online, Alexandria, or Arlington campuses which is a minimum one-hour driving if there was no traffic.
So before you register, ask the University to show you the available in-class lectures for the next coming two quarters.

Hello, My name is Kathy Hill. I have never enrolled, I have never registered, I have never accepted your estimated financial aid award.. one of your employeesenrolled me in courses and classes I did not choose and without my knowledge or consent, enrolled me in your School, registered me in your school, and accepted my financial award package without my knowledge, consent, or signature. Now a Strayer employee named Mara Jefferson says I owe fees for Early withdrawal. How is this possible when I never enrolled, registered, or accepted financial aid. This is fraud and feels almost like identity theft to me. This experience has mae me not even want to continue my education. Please help me to resolve this matter. If not, I'm filing complaint with Department of Education, FAFSA, Student aid loans, and whoever else I need to to get this wrong put back right.

I attended 2009 thru 2012. Everytime I needed a transcript, it was inaccurate. They started a new blackboard program and constantly had no access. We would get licked out til right before midterms. We were given the option to drop the class with no charge. Class was still charged to all of our financial aide. Went through disputing with no resolution. Next classes same issues. We were told that the teachers were notified and we would be given extended time to catch up. Encourage not to drop the class. We gained access 2 days before midterm exams, teachers had given us all zeros for all missed classes test for 4 weeks. They also did not allow us to go back and resubmit or retake anything. This caused my 4.0 gpa to drop to 2.0 which put my financial aide on hold/ probation. I would have to pay out of pocket to continue. Increased pricing no blackboard fixes. No help from the office from secretary thru financial aide department to assistant dean to dean. No help. Because of this they classified me not enrolled and loan payments became due immediately. Not the 6 months past graduation as promised. Call after call. Email after email. No resolution. To the point my job was based in me enrolled and ultimately graduating, I was fired. No job not able to pay loans saw where nation wide this was an issue and a lawsuit had been started. Signed up and sent all documentation to the attorny. No word back. I saw where 1 lawsuit was dismissed in utah for not enough evidence or proof of problems and I will day it absolute mismanagement corruption from this school. Again at the school here in the 4 to 5 classes per term, 20 plus students in my classes, we all experienced the same! How in the world is this not enough substantiated evidence of corruption. Now the student loans have interest upon interest upon interest to the total of 126k for no degree.in my life the way the interest amasses, the debt will never be repaid. I have even spoke with the federal student loan/ government finance agency with a response of sorry not our problem. Omg! After almost 9 years of fighting this I give up! I don't mind paying for school but a reasonable tuition and promises kept and eventually allowed to earn a degree. Now I am still not allowed to view or receive a transcript. All login information access is gone. Hind sight 20/20.

I completed my fafsa application at the end of august and it was successfully processed. Strayer even sent me my fa award letter. I am a veteran so at the same time I did my forms for va post 9-11. Classes started october 1, 2018. I enrolled in the south charlotte campus but my class is on a different campus 40 miles away. Not what I signed up for at all. Im a single mom so my teenage son was supposed to "babysit" so I can go to class but I was only supposed to be 15 minutes from home. I was in no way comfortable with being that far away from home with my kids there alone. I voiced my concern but was ignored. Next issue, I was checking my va wondering why they had not posted my new enrollment I called va said my school had not sent them my verification. I call the school and find out they in fact had not submitted my enrollment because they had not put me in my actual program because strayer said my high school transcript did not show my diploma type. Lie. Im convinced they didn't even look at my transcript because in the bottom right corner is my graduation date and it says high school diploma issued may 17, 2003. I had to tell them where to look to see it. I'm still confused as to why that was a big deal anyway considering they knew I was military and they already had my military transcript and had already given me 40 credit hours. So they finally put me in my program and report to va. Then I get pulled for "random" v4 verification. I submitted my id and verification forms to be told my last name when I graduated high school is different from my name now. So I needed to submit s copy of my ss card and a letter of clarification. I graduated hs 15 years ago. I got married and hyphenated my last name (maiden-married). I ordered a ss card submitted to strayer only for them to kick it back and tell me I need to change my name on fafsa because I only have 1 last name it isnt hyphenated all because my name is too long to fit on one line on my ss card. Special characters are not on ss cards so it has my first middle and both last names but my second last name is on line 2 so strayer said it was wrong mind you my driver's license has both names I already have student loans from a previous school with my hyphenated name and I spoke to the department of education they verified my information through ss when they processed my application and my name is indeed hyphenated and if I tried to change my name it would be rejected because the my name would be wrong.. They also said they didn't pull me for verification strayer did. Everything was good with the doe. When I asked the guy in fa how I managed to get a driver's licence with the wrong name he said "you can put whatever name you want on a driver's licence application" so they said I need to go to ss and "tell them they need to print me a new card that is correctly spaced" I have never in life seen this foolishness before. I am a disabled veteran i'm not able to work at the moment so even though va pays for my classes I still need the financial aid in or to maintain and fill in the gap until I can find work. I suffer from ptsd and this stress has me on the verge of a nervous breakdown. I want to quit but I can't because then I will owe strayer. Even my success coach can figure out why im going through this. She tried to advocate for me but fa still said I was wrong and will not be getting financial aid until I did what they said. I filed a complaint with the department of education because them telling me to change fafsa documents to reflect a wrong name and to "play around with it til it lets you change it" has got to be illegal and almost seems like they are setting me up to get in trouble with the government. Stay away from strayer.

I move to Charlotte April 5, 2005. I was single mother with know job. I was later contact by a starter about enrolling into school. They promise me job placement and a internship I never received. I went to the dean an was advise that someone would reach out to me an never received a call from know one. While attending Strayer suggested I take out loans to help me pay for my tuition. I refuse to take out loans, but administrator there said that I need to. And that I will be able to pay back the loans once I graduate and receive my degree. I ended taking more classes and never received my degree. The instructors were terrible and there was never a tutor around to assist when you need help. For example, Math was a struggle and I could never find help for it. I feel Strayer just wanted money and did not care about me as a student. They also promise me that my coursework from my previous school would transfer. Only a few of my courses transfer. This College takes advantage of the vulnerable and get you in debt with loans going you want be able to pay them back, because there is no one there in the career office to help to you with a job. I was not over even a internship. This is so sad. Betnixr Thomas. [protected]

The Department of Education need to investigate Strayer University financial aid department. Each quarter student's fund are being delayed for no specific reason. How can this university teach business ethics and don't apply the methodology in real life situation? The university advertised as a non traditional college however the computer lab is only open for fours on a Saturday and is close on Sunday. Many students have full time jobs as myself and the weekends are my days off but I can't utilize the lab the entire weekend. Mind you I am charged a technology degree each quarter. Where is the non-traditional accommodations? The financial aid representatives are not trained in finance and have no clue on solving students issues. One day soon Straye r University will be found guilty for fradualent activities regarding students scholarships and loans.

I am exhausted from trying to navigate this nonsense. I've had the ball completely dropped on me numerous times. Andrew Stopped responding, Danny stopped responding, Cornelia stopped answering me. What happens over there? Someone gets angry with your nonsense, so you simply stop talking to them and make them start over and over and over and over with no resolution. NOT ONE OF THE EMPLOYEES THERE HAS SEEN THIS ISSUE THROUGH AND I AM EXHAUSTED. I HAVE BEEN THROUGH MORE IN THE LAST FEW YEARS THAN MOST PEOPLE GO THROUGH IN A WHOLE LIFETIME. AND I NEED HELP WITH THIS ISSUE. PLEASE PLEASE PLEASE PLEASE SOMEONE FOLLOW THROUGH WITH THE MORAL CORRECTION TO THE PROBLEM. I am normally an easy person to get along with, I accept some mistakes. PLEASE PLEASE I AM BEGGING, DO WHAT YOU SAID - STICK BY YOUR WORD.

I have e-mail documentation of most of the following facts so if you have any questions about the validity, please let me know and I will dump my e-mail box into yours.

Let's start with I have been "randomly" selected for verification every semester I have been at Strayer. I do not believe it was because of the federal government requirement because there was not a * next to my EIC (or whatever number). I believe because I am a white person, Strayer does not feel I need or deserve aid.

I would like a copy of the enrollment statistics to who is verified based on race. What percentage of white students to enrollment are verified and what percentage of minority students to enrollment are verified? I have been 100 percent of all semesters. I've read that only 30 percent are chosen for verification. It can't be that "random".

Starting with the most current issue:

I filled out the FAFSFA for the summer quarter in April of 2018. Andrew sent me a promissory note that I owe 747.33 in October. When I discussed this with him, he told me that is all I owe to Strayer. I changed jobs in the meantime and never requested reimbursement from my new employer, because I would have been able to make that payment. If I had known what I know now, I would have put in for tuition reimbursement and this would be a nonissue.

I sent my documents to Andrew Shaner in April and I heard nothing after that. They sat and sat and sat for months with 0 notification to me that there was anything outstanding. There is always something outstanding according to the financial aid website. Because it is inaccurate and not helpful at all - Ever.

In September of 2018 (the semester was almost complete) they asked for more information.

I thought my FA was complete at that time.

Until I received another notification from FA (I have thousands) requesting more information. I called Andrew and left several messages begging him to call me back. Again, no notification that I had a new "success coach". I finally had to blow up in the Northeast coaches mailbox. Andrew stopped calling me back and I had no idea who my coach was. I needed assistance with this BADLY and I still do.

On August 2, 2018, I spoke with Danny Lockwood on the phone. I explained all of these facts to him and he said that he would assist me. He said he will ensure none of this nonsense holds up my degree and if I do owe anything, he would stretch out the payment plan and enable me to walk. But he was smart and said all of this on the phone…I wonder where he is now. He disappeared as well. He encouraged me to go through the motions with Financial Aid. I sent W2s, income statements (I was married in October 2017 and all of a sudden, his income was important). I gathered all of that information, it was lost in the mail, I kept requesting from the IRS all of these documents. The FA department will not accept e-mails and I do not have a fax machine and it would cost a small fortune to have staples fax it, so I was reliant on a coach to upload my information.

I sent my income statement weeks ago and my husband's this past week. The financial aid department sent me another ambiguous e-mail regarding needing more information. I called and learned they found 50.00 in interest that I did not claim on my 2016 taxes and they are demanding that I have my taxes professionally resubmitted. I even asked Danny before I went to request my husbands statement if they could possibly request anything else and he thought it would not be possible to require another darn thing. Why, if they had access to my income statement weeks ago, did they not tell me until this week there was a problem? So, I asked, before I pay an accountant, how much aid does this mean for me. They refuse to tell me what the award is.

They will not tell me:
1. The amount of my financial aid if I jump through these hoops
2. They are holding my diploma
3. Danny Lockwood disapeared

I attended Strayer from 2009 to 2012. I had 1 year left for my Bachelor's degree. Early part of 2012 I was called in the office to be told my financial aid had ran out. I was not the only student that this happened to. Strayer was going up on our tuition every semester. This was my first time attending college so I didn't understand all the logistics. I now know for profit schools don't give a damn about their students, it's all about the money. The year after I left Strayer initiated No tuitions increases. This would have been great for all the students that were left with 60k debt and no Degree. I advice any person who thinking about going to Strayer look elsewhere this Company is a Scam. I wish I could get a lawyer and sue their [censored] for all this debt I'm in for a degree I don't have.

i am extremely UPSET this is my third semester here at Strayer and they decide to put me through ONCE AGAIN with financial aid! I had to send in a letter stating there was an overfill of on my tax return. So i did what the financial verification told me to do! i waited 14 days for them to tell me when i submitted my letter it knocked out the old letter. Good thing i saved it to i just emailed it to them just to wait another 14 days to be told in the OLD letter they approved originally that i had the wrong number that was overfilled in my taxes i accidentally put a 5 and not a 6! Now i have to resubmit and wait another 14 days, i am livid! i was told once i did this once i would not have to go through this again ! I am done with strayer university and i will let everyone i know and everyone on social media know that they are terrible!

I received an email tonight around 8:30 pm congratulating me for enrolling into classes for next semester. The classes are ENG 315 and HSA 300. This is not the first time that this has happened. My success coach is LaTara Winding and when this happened before I asked her if she chose those classes for me and she said that the system automatically enrolls students according to their degree plan. I've had other success coaches where this never happened. I've always chosen my own classes until now. These are not the classes I need to take next semester and I do not want her as my success coach any longer. She seems to just do as she pleases without the student's permission. If she is not paying for the classes then she does not get to choose for the student.
I am on online student in Memphis, TN. Our main campus is located at 2620 Thousand Oaks Blvd. Memphis, TN 38118.
Rhonda Edwards
SU200281203

I am contacting you since I can't seem to get anyone to help me. This week makes week 7 since I've started my classes here at strayer. The classes have been great! However, since I enrolled here over 3 months ago I had everything done for financial aid that was asked of me. But coincidentally when I started my first week that's when it started with me needing all of these documents sent to them, fine! I was okay with that because I was already aware that it took 30 days from time I started to get financial aid. But now it has become utterly ridiculous. Every time I submitted documents I would call (speak to someone rude of course) and I would be told the documents I submitted were good and will be satisfied. NOT! The joke has been on me. I've even gone through great lengths as to submit me and my husband's w2s from 2015 (that they asked for) and was told by a verifications agent that it was good and would be satisfied. NOT! Waited the usual 5-7 business days for that to be reviewed and was told I needed to call irs and get both me and my husband's wage and income transcripts! Mind you my husband isn't attending school I AM! So I did that! Sent it over to them by fax (paid money to do that) only to wait 5-7 business days to hear that the papers were mixed up! So I had to resend them! Only for them to tell me they never received it two days later. So I decided to upload the Wage and income transcripts for them in order how they wanted it on 2/8/2018. So yesterday something told me to call the verification office to make sure they have the transcripts and if they were good for review. I finally talked to a nice gentlemen who helped me out with making sure they were uploaded correctly. Only for him to tell me they were uploaded in the wrong section. My w2 transcript was uploaded under my husband's section and his was uploaded under mines. So now guess what everybody I have to wait another 5-7 business days from yesterday in order for them to review my documents due to the changes made yesterday! I'm furious. Everyone I've spoken to who attends different colleges says they have NEVER been through this before. The IRS man I spoke with who faxed over my w2 transcripts told me he never heard of a school asking for spouses transcripts if the spouse isn't attending school. I've tried talking to managers and even my success coach, and everyone has been absolutely rude, doesn't want to take forth the effort to help me. I've only spoken to 1 nice person who wanted to help me out and that was the representative James I spoke with yesterday. But I'm furious at the fact I have to wait another 5-7 business days for my documents to be reviewed, this is utterly ridiculous.

Also I contacted my success coach today on 2/13/2018, she told me there is nothing she can do to help me and that I need to continue to wait. I'm on the verge of withdrawing from this school once I'm done with this last week. I have never been treated with such disregard. Can someone please
Help me! I've spoken to verification office again today and I asked to speak with a manager. The rep disregarded me asking for a manager and proceeded to view my account just to tell me there's no way they can help me, I'm just going to have to wait another 5-7business days. It has been three months of me dealing with this. I need someone to help me ASAP. Or I will need to take further action.

Hi My name is Inna Scurtu I am a strayer student Accounting major SU [protected], main campus Alexandria, VA. Strayer University has not supported me with anything in order to graduate this summer. I have been forced to take online classes for my major classes. I have been requesting on ground classes 2 quarters ahead and have been denied from any staff that I have talked. DO YOU WANT to say contact you coach success? Don't even try, this person never existed, I have never been contacted by a coach to actually look for my program or help me to enroll, all my work I have done it myself. I am not sure what for I pay the tuition. When I got enrolled as student Strayer assured me that ground classes are offered. This has been a huge problem for me and other students. Deans, and staff are forcing us students to get students together in order to get a class open. First was 5 student, then 6 then now 10 students. Seriously? I am a student and have to go a look for students that need this class? Are you serious ? What for are coach success, what for are Deans. Strayer has access to data and easily can determine who are the students in need for this class and email each one or contact via phone and have them enroll. I have never received an email asking me to enroll for an accounting class. I was denied for Advanced accounting 401 for winter I was literally forced and enrolled to online class, now I am struggling with studying online a such hard course, why? because none of the deans from North Virginia Campuses give a damn thing about students. Ye, s I am mad and I got to this level just because of Strayer staff and Deans. I have talked to Alexandria Campus Dean, PG Campus dean Camilla Craig. On the other side another student is been contacting Dean from Arlington and he is literally denying talking to her and doing anything. What for are these people paid for? Isn't supposed to help and support students to achieve their education? This is what strayer is marketing for. I have enrolled for last course Capstone for Spring quarter 2018 since last fall 2017. When I asked to get enroll into capstone for Winter quarter 2018 I was denied because I need to take in spring and is offered for spring, but now the class has been dropped and now I am forced to take it online? Seriously, this is [censor] ( yes I use not professional words), but Strayer has reached my last level of patience. We two students that want to graduate this summer and finish our last 3 classes this spring and I urge someone to take action (I am sure are other students that need Capstone course in spring). This is really serious, I would complain about Alexandria Dean and PG Campus Dean Camilla Craig. When I have requested an independent study for the course the response was:" Well none of the professor will want to do it because is actually paid less then ground class" Seriously do you think this an appropriate response to give to a student? I pay the same tuition fee for all classes and you are telling me that on top of that professors are not paid well? I urge someone to take action and open Capstone course for Spring 2018. I have been driving to all campuses some of them takes me more then 1 hour just because Strayer is not offering course fairly. My email is [protected]@yaho.com contact number [protected].
Hadeel Al Nihai is another student in need of Capstone.

I was not sure what an unusual enrollment history was. When reaching out to Strayer back in February, I was not given the full detail of an enrollment history, especially considering I was told that if I did not have any credits from my previous college attended then I did not need a transcript. Once providing documentation as to why I did not obtain any credits from the previous college, they still did not respond until I kept emailing and calling and even with some of the people I reached out too their was still no response. Then after not registering I get an email that I was enrolled in classes that I did not enroll for and they are charging me for. I was doing so well at Strayer and then not be able to register after I was approved for funding, is so wrong on all levels. Then I feel like they hit me with a balance so I can not transfer out. I did not have a balance until I was in the process of transferring out. I feel like Strayer scammed me, especially after talking to the Department of Education as well as the federal aid. I am not getting a resolution nor a plan to get this issue resolved. I have had all transcripts sent and I am still not getting a resolution. The Dean has not returned my calls nor has the last few people I have reached out too.

I am currently enrolled at Strayer University 2017 Summer Courses. Strayer is playing a financial Aid gain game. I absolutely told them that I would not enroll into classes until 100% sure that my financial aid has gone through and that my classes are paid for. The process started on 5/30/17, today is August 31st 2017. Verbally and within the presence of my witness to the fact, they assured me that my education was paid for and I was ready to start classes. I even attended orientation and was told that my financial aid was completed and I was okay to start classes. However 3 weeks into the semester on the student web portal they said that I needed more documentation for my financial aid and had 'RANDOMLY' been selected for a verification process. I had my documents uploaded as needed by the school itself. When I uploaded the documents from home the system would show received, and later would show needed and that is why I would get Strayer to upload all of my documents. This made me upset because they keep asking for the same documents, keep coming up with more documents needed, keep making me do all of this unnecessary actions and finally I realize that I too am one of their scam victims! I talked with fafsa and they let me know that everything for financial aid is good on their part, but Strayer is not releasing my aid or disbursing any refund check to me. If you are reading this please take note...what college or university would enroll you into classes without first receiving payments for those classes? What University would tell you your financial aid is good to go and 3 weeks into the semester come up with some other task for you to complete. This is unethical behavior because they lie. I have proof and witness who have overheard the conversation as I had them on 3 way and they did not even know it! When you call them they leave you waiting for more than 30 minutes, and they will try to confuse you as to why you have not received any award. Now here comes the big monster! I checked into my awards section and all of my financial aid is in the STATUS OF ACCEPTED. The kicker is that the ACCEPTED is for 2 years...I have not authorized aid for 2 years. Tomorrow I will call and report their unethical behavior as I believe I am in the middle of one of their ongoing scams. They have the aid but refuse to give the difference to me. And worse if I want to go back to a well known College since they have accepted my aid then perhaps I cannot apply for financial aid at the REPUTABLE COLLEGE THAT I USE TO ATTEND. The total for my financial aid is approximately $30, 000.00 and this is my first and believe me last semester at Strayer. The reason some people have great things to say about Strayer is because they are not scamming every single student, only the unlucky ones like myself. I think that Strayer is trying to encourage me to drop out, but I wont give them that satisfaction. I have received aid from other colleges and they will never let you start one day of class without having payment/ financial aid. They outright lied to me and I have verbal proof of this. Do not attend Strayer because even if they don't scam you at first they may do so towards the end. I theorize that they will pocket my financial aid which is approximately $6000.00 for the semester, but $30000.00 which I never agreed for them to try for aid for all of those semesters (I never planned to finish my degree there anyways). And on top of the aid I bet they plan to try and get an additional approximately if not more $4000.00 each semester money. I am going to file a complaint and file a lawsuit because I have concrete proof that they lied to me and assured me that my financial aid has covered my classes. On the verification they keep requesting documents that I have already submitted several times, by the office of Strayer University. THIS SCHOOL I PROMISE IS MISLEADING AND PARTICIPATING IN FINANCIAL AID FRAUD. If I am wrong I will update this post. I will update this post anyways because I always hate it when people don't say what was the conclusion to their case. I am reporting them as was advised by FAFSA and if possible taking legal action. In the media there is constant chatter about students ripping off financial aid, but I have never heard of an institution ripping off the students and the government. This is so bad and discouraging. PLEASE DO NOT ATTEND STRAYER UNIVERSITY. YOU WILL WASTE YOUR PRECIOUS TIME AND MONEY. ATTACHED IS SOME FILES WHICH BACKS UP WHAT I WAS SAYING. Keep in mind verification should by no means take up 3 months time and then after 3 months say that the original first document sheet is not legible. They are stretching out time, but lets see how they play with time in court!
Each document they claim that they needed I have had Strayer upload to them. For 3 months now they keep adding additional documents or claim the original document is not legible, although submitted 3 months ago. I have completed all documents to them, but they pretend as if nothing has been submitted. I have copies of all documents sent to them plus acknowledgement of Strayer receiving these documents.

I want Strayer to apply my financial aid to cover class costs plus disburse my refund check to me. I will not attend Strayer so no aid should be accepted after this summer semester...that needs to be removed to allow me to obtain financial aid at another reputable college.

I am not allowed to take classes until I pay upfront. I told them I can make two payment first on the 7th of this month and 2nd on the 22nd of this month. But Strayer finance team is saying no, you have to pay upfront. This quarter is not my last quarter. I still have three more quarters to go after this quarter. To me, this is so UNFAIR. I called several people in Manassas VA campus, but no one is willing to understand my situation.

They don't tell you that you need to do additional paper work until it is time to get your pell grant. Then when you send it in, they let it sit for weeks. While everyone else gets a refund, you get nothing. When you complain they stop taking your calls unless you call blocking the number. They all have different stories as to what is going on. This is the Raleigh Campus in North Carolina. If you cannot pay out of pocket, do not go. They did this to me 4 times already. I am a senior honor student and they could care less. The classes are great but the finance department is a scam.

I neglected by accident to add that there a few full time professors who acted like students while I was in their class instead of professionals. I was never going to complain but after speaking with so many people something needs to be done. I stopped attending a quarter ago because it was so pathetic and yes I was always an A student. There was one lady in particular who was as evil and underhanded as a person could be. On one hand claiming to be very "Christ Like" and on the other hand being an evil lady that no one can barely stand to look at let alone be in her classes. Many of the professors don't like or have respect for her and goodness if you walked around and asked students questions, I am sure you would get the same name from them all. She is just one example of how horrible that place is!

Strayer University is a place of ill willed people. There is a select group that look out for one another and constantly get rid of people they feel won't be snitches on others. In other words you have to be on "their team" to get past being there more than a few years. They also lie to students on a constant basis and some of the professors are just as corrupt and horrible as instructors. It really needs to be shut down and those students need a real education from a real brick and mortar or even established online school but just not Strayer. All their complaints seem to be in the same area which are dishonestly, rude and not sharing everything they should with their students.

I applied to Strayer in 2014 only to be mislead. I was informed and also verified that my Financial Aid was approved and I could start attending classes. In the middle of the semester Strayer informed me that my Financial Aid did not go through and that I would have to pay 3200 or my classes would be dropped. There has to be someone new students should be able to speak with to get this issue resolved.