Strayer University
Reviews and Complaints

I app líed to the mba program at strayer online, i didnt finish the first course for medical reasons and i was told to get a medical leave of abscence. Even having told the school i wasnt going back they charged me for a full term and what started as a clase to get me to apply to their school, now is a nightmare of school loans I cant pay. They wont help me ñor return calls i feel cold shouldered, i didnt take a second term, i should not be charged for it, now i get non stop federal loan letters i dont know what to do.

I'm writing this complaint with utter frustration and anger.
My wife joined Strayer University for the Winter quarter 2012 in the Cobb County campus in Georgia. We had submitted all the transcripts and documents needed for the admission as per the Strayer University requirements to the admission officer. This was done in November 2011. Being an international student in H4 visa, he told he will get back to us after he gets all the proper approval for admission. After 2 weeks he called us and told that all the approvals are completed and she is eligible for admission. Based on that we went to the University and was asked to pay the first installment of the tuition fees. I was paying the tuition fees from my pocket as she was not eligible to receive any financial aid.

Things were going good and the classes started in Jan 2012. We paid the first 2 installments of the tuition fees. On Feb 7th, she noticed that she was suddenly dropped from her courses without any prior notice. When she called the University they told that they didn't receive all the documents needed for admission and still needs evaluation/approval. We went back and told them all the story that happened but unfortunately the admission officer that we worked with had already left the University. We found out that they hadn't send the documents for approval before and it was send only on the last week of Jan 2012. The Campus Director told us that it was a mistake that happened from the University and that they will fix everything in one week. But nothing happened. We went there multiple times and every time they will tell they are still working on it. When we call or email, nobody ever responds. The Campus director was behaving so irresponsible.He never picks the call whenever we call him nor respond to emails. After all these happened, the only call that we got from the University was to pay the pending tuition fees.

After 4 weeks of waiting and no-repsonse from the University, we again went to the office of the Campus Director. He told us that they need the original documents of the graduation transcripts for evaluation and will never give it back. I've never heard in my life or anywhere where they take the original documents from the students and never give it back. After all, what will they do with the original document. We told them that we can give the originals but to return it after the evaluation. But they never agreed to it. For us, we would never get another original document from the University in India once they have issued one. They asked us to quit the college as there was no other option left. We didn't have any other choice than to quit and drop from the course.

Now when we asked for refund for the tuition fees, they were telling that we wouldn't get it. Due to the irresponsibility and the mistake committed by the Strayer University officials we had to pay the price. Now its past 3 days and we haven't received any response back from the Campus director regarding the refund. We don't have any hope that we will receive the refund. My wife's career, valuable time and money is lost all because of this injustice caused by Strayer University.Strayer University is all about money. They don't care about anything else. For all those who are trying to join this University, BEWARE.
I pray to GOD that such injustice shouldn't happen to anybody else in future.

I have attended Strayer for the last three years and realized that I have spent $40, 000 and have not even satisfied an Associate's degree...I have never dropped a class nor have I ever received a grade lower than a B. Here's the trap...the course catalog changes constantly so when you think that you are near the finish line to graduate; course catalog changes.THE CONSTANT CHANGES TO THE COURSE CATALOG IS A TRAP!Changes to the course shell should not affect the existing students who have already completed more than half of their required studies.
I have sat down with an advisor from the home office; she assured me that I was 4 courses away from attaining my degree. I have now completed the 4 courses, paid for graduation, to later find out that I am still missing an additional 4 classes. This is so sad for serious students such as me to be bamboozled by Strayer's fraudulent system. I have since left Strayer University to attain my degree elsewhere :)
The students have no voice, it's a money-making gimmick for Strayer, and the games they play are so unethical.

I am a Graduate Student this is my 6th class that I have taken at Strayer University. We are in week 8 of class and class is only 11 weeks long and I have not received my refund yet, every time I call I am on hold for at least 20 minutes at a time. I think they have caller ID so every time I call can't get anyone on the line. They claim that the lender has not released my money yet. Every class is the same old story. If I was not trying to better myself I would just go somewhere after this quarter I think this will be my last class.

This "college" is absolutely ridiculous - whatever you do, avoid it. I have been involved with them for a year and a half and even after transferring over to another college, they still find ways to mess me over!
Lets begin with the fact that they lost all my paperwork (bank statements from overseas, my college transcripts, notarized papers etc) not ONCE, but TWICE. I would keep calling my "adviser" if she can even be called that trying to find out what was happening with my acceptance into this college - yes, I had applied quite early, yet no one had the courtesy to tell me my paperwork was lost.
As a result of lack of communication, I traveled from the SOUTH of the country to the EAST (that's a 30+ hour drive) to go to the college personally and find out what was happening.
Upon reaching there, I find out that the ENTIRE staff had been fired, wiped out, top to bottom - hence assigned a new adviser (who ALSO left amazingly after 3 weeks), and having to explain my entire unique situation all over again.
A week later, I made yet another 3 hour trip to the college to RESUBMIT paperwork that THEY had lost upon which I was in a car crash (approx. 1 mile away from my destination) - my brand new car was totaled and me and my parents were taken to ER BECAUSE THEY LOST MY PAPERWORK!
Of course, later, they told me they FOUND all my papers miraculously. Brilliant!
Oh, that's not all! Since I am an international student, I needed my I-20 transferred from my previous college to Strayer - there are deadlines, which if not met, put me out of status (i.e - illegal). No body told me about these deadlines. I just happened to call the college one day to inquire about something completely different, and they tell me, "oh by the way, today is the LAST day for to get in touch with your previous college and tell them to transfer over your stuff to us - OR you cannot be enrolled." And it was SUMMER - thankfully, my previous college was SO helpful and did everything for me in an hour.
If you think this is over, it's not - their professors are ridiculous - I learnt NOTHING and wasted $3000 on my classes. Also, when they say they will "refund" you if you drop out of classes BEFORE classes begin, do not believe them. They will later tell you that you were "misinformed", and that the money rightfully is theirs.

So far, this is my 4th semester and I am doing it online and it has been doing good. I have all A's and B's and learning a lot. There will be professors that are stupid and don't answer back and just tell you to check syllabus. So of course, I'd rather talk with fellow classmates, etc. The admissions officer sounds so sweet that I'd like to go on their campus and f*** her all day and night. I do agree it is pretty expensive, it came down to University of Phoenix and Strayer. After hearing all this, it makes me just not go to school at all. It sounds like going to college is useless. The only complaint I truly have is their business office, they lag on refund checks and you will not get it for a long time so I of course I call the Federal Grants area, and they said it sometimes take long because of how many students that are admitted. The only problem will be dealing with the Business Office and the place you got the Financial Aid from.

Please read all information before you start this school. They are all about money and not supportive of your education. The workers are ghetto and incompetent, watch out for the teachers please. The President is fake and do not care about the school or the students, she graduated from another University, why strayer will not hire their former students because they know their school is no, ... good... They harass you for to take classes, withhold your student aide, retaliate if you file an complaint and try to owe them money when you are trying to leave the school .., they have a student portal and receives you money early and try to make you commit in going to the next class because they want that money. Have of them do not know how to speak correct english and the rest of them are ghetto.. Call the school and listen and you suppose to learn from them how to be unprofessional and ghetto .. That is it. Please complain to the Department of Education, BBB, contact your State Attorney General office, Congress and the news media.. Expose this school and what they are doing to you do not stop!

Strayer university is corrupt. I'm in the process of filing an fcba violations against them. Due to family issues I had to drop out early feb. 2011 out of one class and I hadn't started in the mini session yet for the other class, when I explained to the financial office my situation, a mr. Reece said that because I started already I might have to pay since my financial aid may not pay because I wasn’t in class long enough, but he was not sure and would let me know and mail me some paper work to fill out. With all that was going on with my mom being sick with cancer and me constantly in and out of town, I didn't realize I haven't receive any letters from strayer since I left school. So I called strayer on sept.28th to see about registering again for winter classes. First, the girl I spoke with, jasmine, couldn't even find me in their system; she then proceeded to tell me they had changed over to a new computer system, so that could be why she was having a hard time finding me in their system. So finally after me giving her all my other personal info, she said it’s weird that the she see's my name but the address does not match, I said well I haven't moved so maybe it's someone else. So after her searching over and over again she asked for my ss# and my dob and then she said, it was me she saw in the system but with the different address. She I asked me if I recently moved,? I said no!
I said well why did someone change my address to another state and a different phone number, she said it might have been a computer glitch, "really" I said. Anyway she then proceeds to tell me that I have an outstanding balance of $645.00 and it's been sent to collection... Wwwhhhaattt!
I said how can I owe money that has been sent to collections when I was never notified that any money was ever owed to strayer. I never received an e-mail, a letter not even a phone call about this money I owed since I left school in feb.2011 and it's now sept.28th 2011, she then says it could have been because of my change of address, I then said, "who changed my address"? She couldn't give me an answer
So now this is on my credit! I haven't moved so why is my address different in your system? And of course she had no answer for me. So she transferred me to the finance office where a mister reece proceeds to tell me he understands me being upset but all he can do is give me the number of the collection department so I could pay it... Whaaatttt! I quickly calmed myself down and asked to speak with his boss, the director of the school, mrs. Wylette tillman-provo. He gave me her name and connected me to her desk; of which I got the her voice mail. So I left a message. I thought this is just not right. I then did some checking and found out that what they did, by not notifying me is a violation of the fair credit billing act (fcba), failure to send bills to your current address. And they didn't because someone had changed my home address and home phone number in their system, and they don't know how or who did it. The same month I dropped out... Really!
I never recieved a call back from mrs. Provo, so I her a registerd letter about the error strayer university had made with my account. Still no response!

So now because this in collections, it's on my credit report and affecting my credit score, which before this I had nothing delinquent on my credit report. This is also affecting me in finding a job because i'm unemployed and companies always check your credit. I also cannot get my almost 2 years of class credits from strayer so I could continue my education at another school. Strayer university has totaly messed up my life and after dooing some research, I found out strayer has been doing stuff like this to alot of other students. Why is strayer university being allowed to continue to do this to students while still taking our money?

I have been a student with Strayer University for 1 1/2 years and so far I have been doing fine. I guess it's the campus that you attend classes at. I began Strayer from Morrow, Ga and stayed there for 2 quarters. When I was enrolled the admissions counselor was so helpful and I can honestly say that I never had a problem with them. However, I moved back to my home state which is Florida and transfered to their Jacksonville campus. The employees there were also friendly, however they have made a few mistakes with my financial aid. I can honestly say that this did not alter nor hinder my education. I did have a situation where I was withdrawn from a class for not attending a class in which I was so. It was corrected and I did not receive my refund until the last week of class. I don't go to school for a refund check so as long as they was able to tell my my classes were paid for and the check will come I am happy. What I'm trying to say is it all depends on your home campus. Some of them is on point and some of them need to go back to the locker room.

I really should of read the 'million' bad reviews before I actually registered at this school. I didn'! And now im like the many others who regret my decision. The admission people are friendly and welcoming at first, but as soon as they get you registered the problems and issues arise. They register you for classes and you find you cant drop them unless you chase about all day with emails and phone calls hoping that one person will listen and drop the class for you. The most frustrating is the financial aid office. Again friendly prior to registration but they never reply to any emails or phone calls. I have sent 27 emails and 13 phone calls all of which have gone unanswered. I am in class but have no idea on the status of my financial aid that has been left on pending for the last month or so. I have no idea when my disbursements will be and now have to apply for private loans to cover my living expenses that the fa was meant to cover. I read on some reviews that some students don't get their aid until well in the semester some even after!.. I just want them to respond to the communications they receive, I don't think that is too much to ask. Stay clear of this 'school' (I use the term school loosely) they are incompetent and will only give you a degree in 'stress' maybe even fraudulent in their fa practice.

I signed up with strayer originally just to take a single unix course. Because of the cost of the classes I had to sign up for financial aide, which required I sign up for at least one more course. I could not have been more clear with the women in the financial aide dept. My words verbatum, "i'm not sure what i'm doing, all I know is that I can not afford any type of loan, period (yes, I spoke the word period)." I continued, "I had signed up with the pell grant in the past, if I that won't cover most of the expenses then I will have to go back to germanna" (a community college with much better, and way more professionally trained, instructors).

For half the semester I couldn't access my account with them because of a "new system glitch." fast forward to the middle of the semester and I have a loan from fannie mae and an extra class I didn't need to take. After a recording a lengthy discussion, that was mostly one-sided after the other party shut her mouth when I pulled out the tape recorder, it was agreed that the loan would be cancelled and I only had to pay for the single unix course. I was spared the expense of the english class, which was good because they incorrectly placed me in a non-credit course. Since I couldn't get to my account from the "glitch" I never realized I was in the wrong class.

The unix class was a totally different train wreck. Every time the teacher explained something I constantly shook my head. I spent most of the time correcting his teaching and scripting errors with other class mates. On one occasion he couldn't figure out how to show a student the right way to write a simple linux script. When I showed him mine with relational paths instead of absolute paths (a perfectly acceptable, and cleaner way to write code) he got confused and said my way "shouldn't work". Yet mine called the data properly I needed and his failed miserably.

Finally, even after telling them via phone and e-mail to take me off their contact lists, and after being assured that my contact information would be removed from their databases permanently, they continue to force me to relive those events time and time again by explaining (once again) why I want to be taken off their call list. I must receive a call at least once a month and multiple times a month during enrollment.

Please steer clear of this school, they will never let you go.

Strayer university has a policy to keep student refund checks for a max of 5 weeks. Therefore earning interest off the students money for the organization. Students go through pure hell to recieve their own refunds. They are lied to. They are promised time spans to recieve and told many stories that they are being processed. The financial-aide staff is both inexperience and unprofessional when it comes to completing these loans on time. They need more training. There are students that wait 10-12 weeks before getting their refunds. Strayers academic teams are great but strayer wants to take your money! The east orlando campus is the worst campus because its financial-aide department really sucks.

Financial Aid, can definitely use some re-organization, especially with the customer service and returning calls in a timely manner.
Morrow campus customer service skills sucks, they tell you they going to call you back and never do. I could go on and on, but I won't but all strayer campuse's are not like this Ive had good experience with strayer until I moved to Georgia.

I have had problems with the business office and teachers. At the beginning of my Fall 2010 Quarter, I was able to log in to classes, then all of a sudden the website went down. I thought it was a computer issue. So I called tech support right away. Tech support told me that my password has been changed and that the business office locked me out of classes due to financial Aid issues. So I called financial aid, Carol, one of the financial aid advisors, verified that there was a problem and that I have been locked out and I could not log back in until this matter was resolved, so I asked to be transferred to Matt Smith who has dealt with this issue before in the Spring Semester, so Matt said he was working on it and said he would get back in touch with me. I haven't heard from him for a week and a half, so I called back and not until I called him. He said he was still working on the issue, I told him he needed to work on this fast because it was the end of the 3rd week of classes, First he said that not to worry he would make sure that the professors would allow me to make up all work, so he checked on my account and said that I'm not locked out of classes anymore, and sent me to tech support again, so when I finally got up and running again, I e-mailed my professors on the issues I have been having, to find out they would not allow me to make up the work at first until I had Jeffery French e-mail my professors to explain the situation, then they only allowed me to make up some of the work, then deducted points because they were late, which I thought was unfair because the situation was out of my control. Now, I had four weeks of work to make up during mid-term week, to find out I didn't even get full credit anyhow. Then, comes week 6, and I run out of printer ink to print out notes for class, so I call financial aid to find out when funds are to be disbursed, to find out that no one has been working on my account, so they apologize, and said they would have everybody working on getting the funds, and now that the quarter is over I still haven't seen any disbursemnts or refund. I am an accounting student, and for what I experience here is fraud, they are claiming to be non-profit, so they delay some of the students accounts until the end of the quarter so they don't have to claim it to the shareholders, so their profit doesn't show till the following quarter. I can explain better if you were to call me at [protected].

I started Strayer in June 2010. It was very easy to get into admissions, I should have known that this was too good to be true. The6y said I was approved for Financial Aid then they turn around and said I had reached my Accrual Limit on the NSLDS which is not true. they post the wrong amount o9f funds to my account this quarter and now they state I owe them for the Summer Quarter which is not true because I receive a refund in the summer. I also have a credit balance for the fall which I have not receive a refund for because they can get their books right. Please if you are thinking about going to Strayer DON'T GO. It's a big rip off the take your money and pocket for themselves. I've been asking for and invoice since June so I can see what my charges are and they refuse to give me one. If someone who is reading this is a lawyer please help me contact me at [protected]@yahoo.com.
Thanks

I took a class and for some reason the financial aid never went through. They never contacted me to tell me this and all of a sudden I get an email saying my account is past due and I need to pay or get sent to collections.

I immediately call and explain that I am signing up for the fall semester at the nearby campus (I had since moved) and could we forward that balance to that campus and let me pay both semesters at once? I was told no, but that when I get the financial aid for the new semester, I would have plenty left over and could then use that to pay my bill for the first semester. I asked if I would get sent to collections, since this was going to take awhile.

SHE TOLD ME NO. She said the letters were going out to scare students into paying their bills but that they weren't really sending any one into collections.

Fast forward: I'm now in collections. Called the campus, they said oh well, we don't know who you talked to. You're already in collections, can I help you with anything else?

THANK YOU FOR PUTTING A HORRIBLE MARK ON MY CREDIT REPORT BY LYING TO ME. I will not EVER be returning to your campus...