StubHub
Reviews and Complaints

I purchased 3 Tickets in May for a concert scheduled for August 28, 2021 through PayPal on Ticketmaster. In August I listed them for resale on Stub Hub. I listed them for $300. They Sold on Aug. 19 and I got a Statement/email that they sold and that my payout was $255. I have a picture of it on phone and it is still on my stub hub account. The site lists their policy that they pay out 5-8 days post event. My event was August 28th. I have not received the money in my PayPal account. I contacted both Paypal and my bank which is linked to Paypal and both said they cannot help me since the transaction was with Ticketmaster. What are my options? The 800 number keeps you on hold for 3 hours only to disconnect you. There is no email to reach out to the company. Utterly frustrating and horrible customer service!

Sold parking ticket for Penn State vs. Ball State game in State College, PA on September 4th. Dropped tickets and mailing label on August 31st at UPS store and tickets were to be delivered to Kennett Square buyer by September 2nd at the latest. Order number [protected].

UPS tracking number 1Z18V5310232195797 was accessed when buyer didn't receive the tickets on Friday, September 3rd. UPS information showed tickets were sent to Ohio due to a sorting error and were being returned to the buyer. They were not delivered until Monday, September 6th.

I received pay from StubHub for the tickets ($106.25), however, I reimbursed the buyer the $125 he paid for the tickets from StubHub. I did so only after we both tried unsuccessfully to reach StubHub for assistance.

I held for over two hours for Stub Hub customer care. There is no Working a call center at Stub Hub. False messages and recording. Changed account for payment update on their App and funds were still sent to closed account. Impossible to speak with anyone but the sure keep selling tickets. I tried to resolve on the App but it is totally I, possible. Their excuses of rehiring is just a flat out lie.

I purchased 6 tickets for the Oct 2, 2021 GA/AR football game. The total for 6 tickets was $1110.00. I knew there would be tax but the service fee amounts were not disclosed until I hit the payment submit button. Once payment was submitted, my card charged for $422.68 worth of service fees! There was not prior warning to this charge. I never had the opportunity to decline the sale. There was no explanation for why the services fees were so much. I was on hold with Stubhub fo 2 1/2 hours yesterday only to be hung up on. I want a full refund!

Bought tickets to a concert on 9/4 in Colorado and tickets we're supposed to be delivered by 9/3 at my house in texas. Got an email on 9/2 saying my tickets wouldn't get delivered until 9/7. So 9/4 I fly to Colorado without my tickets. I've been trying to get through to stubhub for the last almost 3 weeks and can't get through to anyone. Completely out the money I spent on tickets! This company I liked for so long has turned into a complete rip off. Not planning on using this company anymore nor will I recommend it!

I have spent over 20+ hours on hold with your customer service team that is nonexistent. I have NEVER done business with a company so SCAM oriented and difficult to get a hold of. I have reported your company to the BBB and will be reporting you to any channels necessary so nobody has to go through what I have experienced. I have sold 2 tickets on September 4th to Chelsea Handler in San Diego, CA. I "transferred" the tickets and received an email with transfer. This is my first time selling on Stubhub and did not realize I HAD TO CONTACT BUYER DIRECTLY to coordinate transfer. I have never had a company so un streamlined and disorganized. The buyer went to the show and the tickets did not work. He contacted stubhub and NOBODY called me to sort this issue out. I could have brought the tickets to them if someone would have told me this. Again, extremely unprofessional and lacking any sort of customer service.

After hours and hours on hold I finally get to an agent who said basically nothing, I couldn't understand what she was saying. Then I get a charge on my credit card of $378.00 stating that payment was sent to me. I DID NOT RECEIVE ANY PAYMENT FROM YOUR COMPANY. PERIOD. If so please send me proof of where this payment has gone? I was charged for tickets that were never delivered do to YOUR negligence. I also lost money due to YOUR negligence. I will never be using your company ever again. I will also be taking this to small claims and filing a dispute if it does not get handled immediately.

I would like a refund of $378.00 that was taken out of my account on 9/21/2021. I would also like the full amount the tickets sold for $321.30. This is due to losing money on this sale since nobody contacted me when the buyer called to say that he could not use the tickets. This also includes the HOURS AND HOURS ive spent on hold waiting for an agent. AND THE STRESS this has caused.

Stud Hub is holding up payment for the following Listings:

# 1851844626
# 1851858468

My Profile Specifically sat " Direct Deposit to Bank account

Your Resolution instructions are confusing. I am a multi year customer but something has changed

So far, I am owed $ 413.00

8/26/21 I ordered two Ohio State football tickets thru StubHub. The game was scheduled 9/18/21. Tickets for this event were to be delivered via mobile transfer offer email. I never received this email even till the day of the game .
Later that evening after the game was over I got an email saying that my transfer offer had expired and no longer valid. Unfortunately my card was charged and currently I am out $359.
Since this time I have read literally dozens of complaints of the same nature about StubHub. I am considering legal action.

I ordered eight Michigan Wolverine Hockey and eight Basketball tickets on September 14th, 2021. The games we chose are scheduled for the same day December 4th. Our tickets for the basketball game were the seats I had requested.

When I looked at our assigned seats for the hockey game, after I had paid and received our receipt for the hockey game, I noticed we were not the assigned the seats I chose, but they were seats that were not even available to choose from. My worry is that when we arrive on December 4th, we won't have seats for four of our party to sit in.

sold tickets for a concert that took place september 1, 2021 and was supposed to be paid 5 to 8 days after the concert using paypal and have not received payment to date. was for an Eagles concert in washington dc. cannot get through to the number listed and no email is available to contact them. very unhappy with their website!

SubHub has no way of getting in contact with them through email, phone or online messaging. The customer service line is so busy the recorded message says there is a 5 hour wait.

I purchased Harry Styles tickets in 2019 for a 2020 show. Obviously with covid this show was postponed until Friday September 17th 2021. I have used my access code and order number from my confirmation email but the tickets are no where to be seen in my StubHub portal. I don't even live in the Philly area anymore so I need these tickets so I can sell them! Customer service phone number NEVER picks up. It's awful. I've tried dm'ing them on IG & Twitter but I'm just getting automated responses. Feels like I'm totally screwed.

I accidently purchased 2 sets of tickets for The Milwuakee Brewer game on August 26th as when I went to purchase it came up as a error, so repurchased new tickets. My credit card company reached out to me right away. I called Stub hub and was told I would get refunded. Now they are saying NO. Never buying anything from again. Just a Scam!

I purchased tickets for a concert, the tickets were never received. On top of that the venue for the concert had not clearly stated that those attending needed a negative covid test AND I had emailed them prior to ask this, and did not receive a response. I went to the concert to be turned away and offered a refund. The refund has not been processed because STUBHUB will not answer. The phone lines are not working I've been on hold for hours and have been for multiple days. I also have purchased the tickets through affirm so now I cannot receive a refund until the merchant responds. I will escalate this as far as it needs to go in order to receive my refund for all this hassle.

Tickets were sold 08/10/2021. They were received in hand by the buyer 8/11/2021. Have not received payment for $193.80

I bought 3 alice cooper tickets for $381 back in May. The account was cancelled a few weeks later and stub hub issued me a 120% bonus for future tickets. I told them that in the state of NY, we can get a refund. By law I should have received a refund but now I show no 120% creidt on my account and over 60 days with no refund. They do not answer their phone and have no email address. I have started a fraud complaint with the NY attorney general's office and I am still waiting

i ordered instant tickets to my phone and 3 days later my phone tickets still say this is not a ticket and trying to contact customer service is a 3 hour wait . completely unacceptable

Last February 2020, i charged $522.50 on my Credit card for ticket to see the Rolling Stones, they cancelled because of covid. Their new tour 2021 does not include Cleveland Ohio, i cannot travel out of state to see them. I want a refund. I am paying interest on this money. I have tried calling several times there is always over a 3 hour wait time. I cannot hold on the phone that long. I work.
This is the Claim # SHC120554648860A . I have no account with STUB HUB tried to open one threw their help center what a joke, cant get through any way i try, please help.

Order # [protected]. I purchased tickets several months back and received an e-mail saying tickets are ready and there is no link to accept the tickets. I called multiple times and sat on hold as long as I could but I can't be on the phone for hours on end. I finally got someone yesterday after holding for 2 hours. I explained the problem then the phone went quiet. I was disconnected on her end. She did in fact call me back and told me they would email the seller to send again. They have not. No resolve and I am beyond upset that I have to call that number and sit on hold for hours once again. Customer service should be a high priority and it seems as though it is not!