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1.6 39 Reviews 1103 Complaints
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Subway Complaints 1103

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D
3:02 pm EDT
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Subway FLBOGO discount not applied to order and store clerk said something different then advertisment discount says

I decided to order from subway, due to online app saying discount code: FLBOGO would be applied as: "Buy one footlong get another footlong for free by ordering online"

Store clerk told me I had to buy 2 footlong sandwiches in order for discount to be applied, so I really brought one sandwich for approximately the price of 2.

September 1, 2023 at 10.44 am date of false advertisement and false discount description.

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3:50 pm EDT
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Hi I was on my lunch break and decided to go to Subway in electic Alabama. I ordered the sub and asked lighly toasted and dude didn't say nothing to the girl so of course it was over toasted I orded the subway club foot long and got a total of 6 pieces of meat in total and he tried to put 2 tomatos on the hole sub I had to ask for more when j went to pay...

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7:13 pm EDT
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Subway Being charged for cheese

Sat.[protected] When did Subway start charging extra for cheese on a roast beef sandwich ($1.50) Hope the new owners realize that cheese automatically should be included on any sub . Subway#57136-0 Lecanto,Fl Term ID-Trans# 1/A-602278. Signed ...Perplexed. host order id [protected]-2023-08-26T10:17.[protected]:00 I've given you all info on receipt, I have nothing else to give you. RSVP!

Desired outcome: I'd appreciate a response.

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8:46 pm EDT
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Ordered ftl chicken bacon with MORE of jalapenos, spinach (as opposed to lettuce), and onions. In setting up the order, Messaging indicated no jalapeno cheddar bread avail. I've run into this issue repeatedly before at my preferred location..store #44898-0. They previously guided to include my request in special instructions along with IF avail. The request...

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1:15 pm EDT

Subway Poor experience

4313 Walnut suite #114

Mckeesport, PA 15132

Roughly 12:30pm Aug 22nd

Order #C7E11B8C-FA

I made my first mobile order ever, because this store is near my job. The Sandwich absolutely drenched my sandwich in mayo, to the point that the sandwich is inedible.

This experience won’t keep me away from all Subways but I will never spend money at this store again.

Desired outcome: Please refund

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1:51 pm EDT
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Hello, I like to speak with someone regarding bad experiences during time of visiting place of business, the manger. Refused to treat me as customer and employee. My order with food was very unpleasant not very satisfied person right now. My food was handled unprofessional order was switched with another customer as well, refused make my order correct. And...

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9:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Subway 1 footlong oven roasted turkey sub

I ordered a footlong turkey sub at 1923 east kearney Springfield Missouri and the whole sub was cheese and veggies no turkey I called them several times and they just hung up every single time I couldn't get to the store and I had it delivered I'm giving you a picture of receipt I spent 15.03$ and 7.00 on delivery charges and still had to go get something to eat I missed an important meeting and spent 250$ on the oasis motel room for meeting I am so mad at this store can you please rectify this issue

Desired outcome: Open for now

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4:10 pm EDT

Subway Coupon deception

My wife and I are elderly. We had missed lunch due to several doctors appointments. Arby's was on our way, but we had coupons for Subway. The server said that this franchise (335 S. Kings Drive Charlotte, NC 28204) did not accept coupons. We got our sandwich, but paid twice as much. We were duped by false and misleading advertising.

I tried to complain to Subway directly, but the form would not work. A disreputable company.

Desired outcome: All Subway stores in the same area should accept coupons published locally. I will tell others about this company and it deceptive practices.

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5:07 pm EDT
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We purchased four subs two footlongs and two six inch there was three thin I mean paper thin see thru thin slices of ham on my 6 inch sub. I called she informed me that was policy. Bull crap. I couldn’t taste the ham all I tasted was lettuce mayonnaise onion. I will not eat at subway again I will complain I have taken pictures to post on Facebook and...

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1:19 pm EDT
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Subway Cockroach in restaurant

I ordered a meal in the Subway chain restaurant. I paid for the meal and went to the mans restroom. Seen Cockroach on top of the water tank of the toilet and on the floor. It was too late as the cockroach went on top of my cell where i left it on the water tank. I quickly removed my cell and took pictures. I went discreetly and advised the lady who was working there. She seemed like she did not care, nor was surprised. I said it went on my cell, i dont even want my sandwich anymore. She walked away and completely ignored me. I would have been reasonable and left this alone if she took my meal back and refund me, but she completely walked away from me. I am going to extreme measures now, but I will wait for a reply from executives, management or store owner before I put thought on how to escalate this more. Myself, i shut down operating rooms in downtown Toronto, Ontario and Im in the business of sterilization, sanitation and I truly don't want to complain further as if there are cockroaches in the washroom, then they are beside your business, in front, behind and at the front. If she refunded me, all would be done and i would not be writing you here. Operating Rooms get shut down for specs of dust inside them, imagine for a cockroach in a restaurant. Please educate your staff on difficult situations, with work, customers and situations. Ignoring a situation only escalates it. I have no issue calling Health Canada, etc non stop. I need a resolution please and my money back. kindest Regards, Theo Cell [protected]

Desired outcome: N/A

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11:08 am EDT
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Subway Key Pack 3

On 6th August 2023 my elderly mother was with my child who accidentally purchased key pack 3 for £19.99 whilst playing this game.

The price is far too much for this kind of game when the child might click on the option to purchase.

My mother has had no success getting a refund from Google who have been unresponsive.

The complaints procedure is arduous and she is not tech savvy (as you can see above!)

Trying to raise a complaint via paypal has also been unsuccessful as every time we try, the complaints platform crashes. She is down a lot of money now she cannot afford.

Looking for any help/tips/tricks to get this refund please

Desired outcome: Refund of key pack 3

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2:52 am EDT
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I have a friend that recently quit the Subway on 7th St and Missouri Ave. She always saw the manager as a mother and had a lot of respect for her. She had called off a couple months ago for 9 days because she was in the hospital for surgery. She is also diabetic. The head manager tried to call her a liar until she turned in a doctor's note. The local...

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5:36 pm EDT

Subway Subway restaurant

Order Confirmation
Order Number
79B485CC-E5
Order Date
August 3, 2023
Doordash Estimated Delivery
Delivery Restaurant
10807 Bloomingdale Ave
Riverview, FL, [protected]
‌[protected]
Delivery Address
10103 Sherwood Lane
#4
Riverview, FL, 33578
Payment Approval # f885ef6118

This is the information on my online app delivery order which I have not gotten anything as to this date.
Emailed to guest-care and still no email response.
Cannot call the restaurant. It goes to tour recording voice mail prompts
I need my money back ASAP…
Thank you
Josefina Constantino
[protected]@aol.com

Desired outcome: Please refund my money ASAP

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3:35 pm EDT
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Subway Manager.

Mr Lawrence Castle Atoney of law. file w/store. at 11a. Palisade. Ave Yonkers New York.10701. Stor #60438-on 8/5/2023-had problem w/my client at store very rude this. Is 2-times this. Had happen I told my client not go to that store we. Will. File complaint w/store

Again or try reach manager at store. My client is ownership.

Of buildings in yonkers new york. Please understand the policy of the store

Thank. You.

Mr lawrence castles

Atty. Of law

Tel.[protected]

Desired outcome: MANAGER WAS VERY RUDE TO.MY CLIENT.

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12:38 pm EDT

Subway Issue withg location Allen Road Peori Illinois with the sandwich made me sick

I having issues with subway location Allen Peoria Illinois located Walmart Supercenter. The number not working I cant reach store manager or owner to talk about issue had with location not wanted excepted coupons after while explaining to associated work that he respond with people try get over the system whatever means. Than finally accept coupon told sauce sandwich was same Honey Mustard sauce but wasn't it was sauce very hot made me sick where couldn't eat part the sandwich the impression sauce wasn't hot. I had tuna footlong paid with long with 6.99 coupon. Wouldn't buy cookies so can use my other coupon had did pick some cookie same didn't want and shove it towards me. I was trying to get another coupon to use go another location don't feel comfortable with them making me another sandwich. I need number corporate office. Thanks

Desired outcome: I would like another coupon for 6.99 value of sandwich for replacement go another location.

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11:55 am EDT
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Store # 21012-0 Address: 2512 Hwy20C,Decatur,Alabama 35601 I ordered via subway app sometime between 5:15 and 5:40. I was late to pick up my order( I had been in the past,and never had any problems before), It was on July29,2023;which is a Saturday; so, they close at 8:00 p.m. I got there at 15 till 8 only to find the doors locked knocked on door was told...

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9:43 am EDT
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Subway Bad quality food

I paid Zomato on [protected] Rs. 284/- plus to fetch an egg omelet with cheese. The omelet was very hard and the manager at Kharghar, Navi Mumbai Maharashtra agreed that it was over-baked and was ready to replace. He also apologized for not adding cheese. I had to discard 95% of it after tasting it. As it was very late in the night I refused a replacement. I complained to all like Subway, and Zomato but no action has been taken yet.

Desired outcome: Slept hungry that day. Need compensation. I am a Senior citizen and Diabetic. I could not take medicines prescribed after dinner.

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6:33 pm EDT
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To Whom It May Concern: This is now the 2nd time I've had an issue with Subway, Store #10432-0. Today, July 17 at 5:43 p.m. I was refused the $2.00 rewards which does not expire until September. This is now the 2nd time this has happened. I was told by the manager: "No rewards. Zero rewards." In addition to this, the manager and employees do not have a...

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3:45 pm EDT

Subway Pampa tx subway not accepting it's coupons 07/14/2023

I was rudely informed at the pampa tx subway that they do not honor your coupons in that store... I am baffled as to why when they alwauys did in the past ... these coupons have YOUR name on them just like the store front and came in our local mail... this constitutes fraud and false advertising and is dishonest the the core is this what "Subway" stands for? This is a small town and we will do everything we can to drive this business out of our community.

I was trying to get my sick wife a treat and believe me I am on a mission now.

My Name is Raymond Smith

[protected]

if you have anything to defend these deplorable actions.

Desired outcome: Honor what you advertise. Get your franchise owners in line.

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11:43 am EDT
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Subway Service and product

On 6/30/2023 Host code ID# 252SQ75JKSNLHK42 I have been trying to send a copy of my replacement duplicate receipt to you. But all I am getting is a auto email. I have sent several emails and still only auto email. I went to subway Van Buren 2925 Alma Hwy and purchase a BMT 12" I eat it at the restraint and the white bread was very hard knowing that it was thay was going to make another one but had no white bread done yet. I live out of town and so thay wrote on my receipt REPLACE 12" BMT DO NOT CHARGE ROBERT. I was happy customer for that. I was in Van Buren 7/11/2023 and tried to get my BMT the manager was very rude and hateful. She had to call someone and then told me that thay could not replace it because it was over 3 day's. I explained thay I live out of town and she would not listen to anything I had to say. I am very unhappy and will not to go there again but will go to another subway. I was even going to purchase some cookies but u instead just left. I would still like my BMT sub replaced.

Thank you

Carolyn Brasher

[protected]

Desired outcome: My replacement of my BMT

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About Subway

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Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Health safety was posted on Nov 1, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1142 reviews. Subway has resolved 151 complaints.
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  1. Subway Contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    +61 732 530 201
    +61 732 530 201
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    +65 62 272 557
    +65 62 272 557
    Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone number
    Asia
    +961 19 996 63
    +961 19 996 63
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
  7. View all Subway contacts
Subway Category
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