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CB Fast Food Chains Subway Charge for food not picked up
Subway

Subway review: Charge for food not picked up 1

T
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3:16 pm EDT
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Last Saturday 5/4/2024 I ordered Three Subs online. Pick up was one Nearest? When I got to Subway on SANTA BARBARA & HANDCOCK in CAPE CORAL. Told NO such order. I showed them the conformation info on my phone and was paid for! They said it was at a different Subway 20 mins away! I tried to cancel the order but was no way I could do online. So I called No Answer. Asked at the Subway I was At to remake the order and I would just pay again!

They redo order but wrong I gave my phone for them to check order. Lady was doing sandwiches PLAIN. I asked to follow the previous order for details Again!

Referring to a # 18 sandwich asking for toppings. I do not know what a #18 is! They have my phone to look? I was prepared to pay until they tell me the amount More than $11.00 over what I paid at other Subway On Midpoint. I didn't get the second free of three subs. Refused to discount. I refused to PAY MORE for subs messed up/ NO DINNER FOR ANYONE! It should not be so hard to read toppings. I would not trust your finding nearest Store? Not happy and would like refund Of the order I paid for but didn't receive.

Claimed loss: 05/04/2024

Desired outcome: PLEEASE REFUND> Hire people who speak fluent English and understand service issues

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I. Swift
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May 10, 2024 7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey, that sounds like a frustrating mix-up with your Subway order. Since the local store couldn't resolve the issue, I recommend contacting Subway’s customer service directly through their official website or customer support phone line. Explain the situation clearly, provide the confirmation info, and request a refund for the order you paid for but didn't receive. Keep all your proof handy, like the confirmation info and any receipts, to help clarify your situation. If you don't get a response or the help you need, try reaching out through their social media platforms for potentially faster assistance.

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