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Subway Complaints 1103

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10:36 am EDT

Subway improper charges

Subway claims to have a sub of the month for a lesser price. But, if you try to make it a combo, they price each individual item separately rather than the addition $2.00 combo price that is on the board behind them. This is clearly a rip-off.

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9:32 am EDT

Subway bread

Everytime I go to subway there is a problem with the bread (rolls). I go there later in the day around suppertime, and the bread is usually not fresh (but why would it be, because they are not in an enclosed area, plus they "unthaw" them the night before!)-silly me but I thought on the commercials they say the bread is freshly baked daily (or was that somebody elses commercial?). They are usually out of white italian and I don't like brown bread! If you just want bolony and cheese w/veggies, they won't let you because they say the bolony has to be put on with the other two meats in that package.

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monstersquad
US
Mar 20, 2010 8:13 pm EDT

The cold cut trio comes PREPACKAGED! It's all already mixed together and there is NO WAY a subway employee can tell what is bologna and what is the salami and ham. GET OVER YOURSELF! There are rules set in place and there are reasons why people can't do things, even if you can't understand them or are too stupid to get it through your thick skull.

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leebee
Jacksonville, US
Jun 30, 2009 8:39 pm EDT

The bread comes frozen. It has to thaw out overnight so they can proof/bake it in the morning. Bread is made every morning, so of course if you go in the evening, it's not going to be as fresh as it would have been in the morning. Still, it was made in the morning... still should be fresh. Also, Subway doesn't sell just bologna sandwiches, and cannot simply take out the bologna from the Cold Cut trio to give you what you want. What are they supposed to do with the other two meats? Customer suck.

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Laffy
AF
Jan 06, 2009 6:41 am EST

Its the beginning of the year, and poor service already. I went to Subway in Tunapuna-Trinidad, and there was no lettuce to go in the sandwiches. 11:40am, lunchtime and they are ill prepared. I made a complaint to the manager which was useless...why did I waste my time. I'm on the road everyday because of my job, so I eat Subway almost everyday, this is not my first occasion of dissatisfaction. They proceeded to take the full price for the meal, without an offer of replacing the absent item with another or a discount after I suggested. I dont think this is fair to make someone pay for a full item and receive less than what is advertised. Is there anything customers can do about this or do we just have to take it or leave it...after standing in a very long line.

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desi muller
Nov 29, 2008 6:30 pm EST

i live in brisbane and notice that most 6inch subs are lucky to hit the 5inch mark and the foot long can be about 10 inches or a little more so rang subway head office in brisbane queensland australia to ask why and they said that a six inch sub doesnt have to be 6inches long and same with the foot long that they are not promises of measurements but only trading words...hows that for an advertising ripoff and cover up...pity i love them so much

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T
1:35 pm EDT

Subway lobster sub

I stopped into the subway in athabasca alberta (1st time and last time customer) and ordered the lobster sub they had listed. Suffice to say, when they rang up my order, after it had been made, I nearly had a heart attack. It was nearly $18.00 for 1 sandwich. When I balked when they told me, I looked around to see if they had made an error. (I ordered one, not 2 sandwiches) and the stupid thing is that the restaurant didn't even bother to post the price. They had all the photos of their new sandwich everywhere, but upon really scrutinizing their sign, I noticed that they didn't even have the guts to list what the price was for it. Had I known it would have been near $18.00, I would have ordered something else. For that price, I could have ordered a large pizza and taken it home to feed my family. I feel like I had been duped, big time, because once the sandwich is made, that's it, you're committed. When I complained, all they did was shrug their shoulders. It wasn't very good anyways. (no flavor! And that was after ordering it with southwest sauce!) anyways, thank you for giving me the opportunity to vent this out. Subway makes a decent product, but if they are going to try and pull the wool over the customers eyes, i'm never going to give them my business again.

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Update by Tanya
Jul 17, 2008 1:37 pm EDT

regarding the above complaint for the subway restaurant in athabasca alberta, the phone number for subway is incorrect so don't bother dialling it. Sorry!

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Susanne Ray
US
Sep 07, 2015 9:16 am EDT

I tried one in Alliston Ontario and felt ripped off as well. Very pricey and what little lobster was on it had no flavour. There was so little lobster on it, I may as well have had a veggie sub. For a couple of dollars more, I could have had an East Side Mario's pasta dish with all you can eat bread and salad.

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noskinnychicks
NZ
Mar 04, 2010 11:27 pm EST

I'm from a small town in the middle of nowheresville, New Zealand. The only fast-food restaurants we have are Subway, KFC and McDonald's. Naturally, Subway is the healthier option, but even that leaves a lot to be desired when a simple salad there costs NZ$18 (US$12).
Today I took my 6 year old in for dinner. She ordered a kids meal (lettuce, carrot, bacon, BBQ sauce on garlic bread with a cookie and a bottle of milk). I ordered a Subway Melt and a 600ml bottle of Vanilla Coke. This cost me NZ$27.00 (US$18.50). When I asked why it was suddenly so expensive (I've asked for exactly the same thing half a dozen times over a year period and paid only $16.50 each time), they said it was because kids meals only come with plain white bread and ham now. If you ask for anything else you now get charged for the adults meal price (almost nine dollars more!)
In my hometown 200 kms away, I can get 4 large Domino's Pizzas for $27! I just about cried when I handed over my EFTPOS card to pay! What a complete ripoff because my daughter prefers brown bread to white!

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james
Vegreville, CA
Mar 24, 2009 1:08 am EDT

i live in alberta and i've been eating the lobster sandwich for the past 3yrs now. And i guess it really depends on who owns the restaurant. Here in Vegreville i havent had a bad sub yet. And the lobster sandwich tastes great with just the rite amount of added mayonaise.

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Kaley
Toronto, CA
Mar 06, 2009 12:59 am EST

I agree with you. I actually noticed that myself - they don't list the price. I also heard that it wasn't very good either. I love subway and think it's delicious, but this is one thing I really didn't agree with. If you have to charge tons for a product, then you should list it. I think it bothers me the most because it was clearly intentionally, seeing how every other item has the price listed. They know that many people wont pay that kind of money for a sub, so they have to 'trick' them into it, and I feel sorry for people who had to pay so much without realizing it.

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Ed
Sep 17, 2008 1:38 pm EDT

I can't believe Subway actually has the nerve to charge as much as they do for their lobster subs. Here in Hamilton, Ont. I bought a 6 inch for almost 13 bucks and the only lobster was a brown paste which tasted horrible. Never again.

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V
9:14 am EDT
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Subway don't go there

The subway across from francis marion college is the worst I have ever been to by far! When you go in to order there is no can I help you? The lady literally just stares at you like what do you want? This lady asks you nothing at all just the same old evil look. I feel like i’m intruding just going there! It takes a good 20 minutes just to get a sub made by her. It’s always the same lady. I have to admit I love subway and go back hoping they found a new employee but nope same person. By the way I always go on the weekends. You want to see the meaning of being treated like a dog is going to subway across from francis marion college!

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calz it personal
San Antonio, US
Sep 25, 2014 9:17 pm EDT

We use to frequent the Subway sandwich place directly across the street, where our apt. complex was located at the Bitters/281 N., San Antonio, Texas. Our concerns with the Free Cookie after survey offer was not honored, and the police were called, because the foreign speaking "manager" badly managed the customer appreciation campaign. This incident escalated when he lied to police about the situation, saying the fault was the customer. He insisted on a paper DOWNLOAD from computer for free cookie. When we complained to the higher ups in corporate realm, they were just as ###ic in their response as he was. All around corporate thugs. This resulted in our taking our printed grade A U.S. monies to the local bar-b-que restaurant who really appreciates their customers. This incident happened about 3 1/2 years ago.
Nothing hurts worse than word of mouth bad experiences.

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Subwayninja
Oklahoma city, US
Jun 23, 2011 10:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you mean buy as in buy a sandwich lmao point and case as to what I stand for

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Justin strunk
Sep 24, 2008 12:58 pm EDT

Blue Ash, Ohio Kenwood RD Subway

I was ordering a sub when a worker in the back yelled out "throw out the steak, someone just called saying they went to the emergency room for for food poisining". The woker making my food scooped out the bad meat and threw it away and then contunued to make my sandwich without changeing gloves. I expressed that I didn't want to by the sandwich because of what I just heard and saw when the lady working there stated that I must by the sandwich since they had already started making it. I ended up buying in and tossing it out and going somewhere else for lunch. I would advise to never go the subway on Kenwood Rd.

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V
9:07 am EDT
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Subway they're wasting food

I ordered the little small sub sandwich, to which the person waiting on me cuts off about 2"of the end of the bread. When asked why this was done, his response was"that's what we are taught to do." she looked rather annoyed at my mentioning this, but what on earth would the manager or owner, for that matter, instruct people to throw away food. Why not charge a dime more and not throw away that little snippet of bread. Maybe they never had to go hungry before. What a terrible waste when there are people starving too.

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monstersquad
US
Mar 20, 2010 5:20 pm EDT

This is an invalid complaint. Don't get the mini sub then. And Zachary1998: The party platter subs are 5 foot longs cut into thirds. They are not 2 inches long per portion.

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NotTHatBadOff
US
Nov 20, 2009 12:41 pm EST

Yes. And the one bread they used to cut off the smaller part, is later used if someone else asks for a smaller sandwich. it is not wastful at all

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Jack
Jul 10, 2008 4:00 pm EDT

they cut the 2 inches off the end to turn a six inch sub into a four inch- mini sub. it saves having to cut a footlong and potentially wasting 8 inches of bread instead of two. if you are so concearned about wasting food, i would suggest ordering a normal six inch instead of a four inch.

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12:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This particular subway has always had the most indifferent workers, but at least they were not rude. Today, I was "served" by this new, scary looking old woman who had a bad attitude right from the beginning - when I asked for my sandwich to be the way I wanted (she tried to toast it her way). She started slamming the refrigerator doors, throwing lid...

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7:06 am EDT
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Subway served nasty dirty food to me and my kids

Me my husband and children visited a subway on pontiac trail in southlyon, mi.

Let me start by saying how completely dirty it was in the whole restaurant the line was so dirty I couldn’t even fathom the thought of ordering food from there it was very gross all the tables including floor was again filthy the tuna had turned almost black from sitting and not being replaced there was no wheat bread available but the biggest thing was the filth the line was so nasty not even my 12 year old son would eat there and he eats everything and anything... All the employees were standing around leaning on the counters and one tried to not even wear her gloves eww..

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Dram
Jun 09, 2008 8:13 am EDT

After stopping by Subway at lunchtime a co-worker came back to our lunchroom, unwrapped his sub and guess what was in this one. A sharp, metal knife used for cutting the subs!

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6:31 am EDT
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Subway rip-off!

I went to subway at my local mall outside of pittsburgh, pa and again had the miserable manager wait on me, who never says thank-you. The huge banner was still on the wall that advertises "any footlong sub for $5" so I ordered a footlong subway club. When he was making it, I noticed that the roast beef was all pink. Then when he went to the cash register to ring it up, he said it would be $8.79 for the sub and the 3 cookies I ordered that are 3 for $1.19. I asked him why isn't the sub $5 and he said this one is one of five that are not $5. I told him forget it since I didn't have enough cash on me and didn't feel like putting it on my debit card. He huffed and acted all pissed off. I went to another subway, and told the manager there and she said that hers and his subway are part of the pittsburgh area subways that are offering all of its footlong subs for $5 except for the premium subs which I did not order. She also said that he could of easily gave it to me for $5. I then told her I will from now on go to her subway and not get ripped off at the one at the mall. I have frequently gone to this subway at the mall, and can't believe how I was almost ripped off, treated rude and almost was given raw roast beef.

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P Breezy
Falls Church, US
Oct 02, 2009 8:31 am EDT

The Subway Club was never a part of the 5 dollar footlongs. You have to read the small print and there is usually a list of sammiches for 5 bucks.

Tuna
Ham
Veggie
Cold Cut
Meatball

Thats it. While he could have given it to you for that price, you were wrong and should have paid attention.

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J
4:37 pm EDT

Subway The treatment you get from the employee's and the handling of the food!

My wife works at the connecting gas station. She seen one of the employee's let people behind the counter. Let them make food for them and people that came into order stuff and gave them their food for free and the same girl had a boyfriend that was up their from time she came in to the time she left. So she told the # manager their. Well I guess they found out about it. Because one day we went up their. Just to drop off a key at rapid roberts (the gas station) and I see her in their just talking with a coworker. Well she comes out and the subways girl boyfriend just follows her out cussing at my wife. Now I do have a one and half year old and a 6 mo old in the car. So I am asking my wife whats that about? You know and he still just screaming away. Then the subway girl comes out... Starts screaming as loud as she can all the cuss words she can. Edit coworker had to come out and drag her inside. Well her boyfreind is still cussing and screaming and we haven't said anything to one of them. Well my wife turns around and saids I eat their about every day so I have a right to complain. He told her to shut the f up. So I turned and said you need to get in before their is a problem because no one tells my wife to shut up. Well he takes his 22 year old self and runs inside cussing and screaming all the way. Now this hole time the subway girls been on the clock at work. Well me and my wife go to the cops. He calls her and gets all the subway girls info. And tell hers if she bothers her again. We can get a xparte she wont be allowed with 150 ft that means she couldn't go to work. Well her bf gets told by the rapid roberts manager hes not allowed back in their. The next day and that subway girl is just running her mouth at edith the hole time. Well it took the manager of rapid roberts to say hey you wont be allowed back in here if you keep that up to. To shut her up. Because I don't know if the manager is their family or friend or incompetent. Because I guess she don't see anything wrong she did? I guess thats a ok to way for her employee's to act. I never seen anyone do that over a complaint. She was even cussing the cop on the phone. And her manager wants to keep her. So I have complain to www.subway.com and my wife called their complaint line. Now if the owner does something about it that would be nice, but I am not sure about that. All this happened in 5 month-2017 year. If theirs more I can do about this I would like the info, because I am going to tell everyone that I know.

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Joe Dougherty
Arnold, US
Jul 31, 2011 10:48 pm EDT

Attempted theft ! We have a Subway card that had a $30 credit. The hefty girl working had problems with the card and then another girl came over and whispered something to her. She then told us we only had $3 on the card. We walked out of the store and re-checked the balance at home, it has $30. My next couple hours will be writing e-mails to corporate and several levels of upper management. I filed a report with the sheriff.

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millers_4
Elk Grove, US
Jul 28, 2009 9:07 pm EDT

Advertising pictures have more meats than actual sandwichs. The hot pastrami and the Cold cut combo. False advertising. Dont understand how people can make customers think there sandwichs are better than other companies. When they short change the sandwichs of their meats.

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sub
Napanee, CA
Aug 11, 2009 3:20 pm EDT

Dear Sir,

Subway staff members are on purposly putting my store out of compliance, and leading me to termination. the operation of the store is better then before i purchased it, and as soon as i purchased it, i was being put of compliance, this is due to so that i am forced to sell it to another franchisee who is extremely close in relation to the subway staff and we were competitors in buying the store, but luckily i got it and the subway area staff wanted the other franchisee to buy it because they were close.

i have tried contacting the subway HQ, but they just wont help or try to listen.

Please help

if you would like to contact me please use my email
uknowwho_78@hotmail.com

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Denise Abdelgwad
cucamonga, US
Mar 28, 2011 11:46 pm EDT

Went to Subway for 3 footlong sandwiches two turkey and one tuna. while the girl was making the sandwiches i noticed that there was very very little meat and cheese i asked for avocado on one and she said it was going to be $1.20 i asked how much avocado do you use, and she said only half of the avocado, keep in mind this is a 12 inch. sand. then piles on the lettuce, i started to say nevermind but was embarrased until the Rude JODI spoke up and poked her nose in to state that they do not make the rules they just make the food, i stated i wanted to taste food not just bread and lettuce and when i asked for the number to corp. she gave me her back and said " it on the napkin" i asked what napkin and she stated the on i am putting in the bag, she made sure to spell her name for me. when i got home the food was thrown in the bag and had came unrapped... They seem to forget I am a customer purchasing food from their co.

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Sadly Disappointment
Beverly Hills, US
Sep 25, 2011 4:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a Spanish speaking person, however, even with my comprehension of the language the workers at this subway are completely unintelligible. I strain my ears just to try and understand at least half the stuff they are asking or saying. Then they get the order wrong and try to blame you for not ordering it right. How does someone not order their own meal right? I notice that mostly all subways have Mexican workers that lack not only friendly customer service but communication abilities. I have not returned to this Subway and never recommend it.

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Andy Claiger
Mar 17, 2008 7:17 pm EDT

Ok you know what is sad? When you go into a subway and two high school kids are arguing who should wait on the customer because neither one wants to. Isn't that the workers job? I believe one kids name was tommy and the other was shelly or shell or something like that. These two were literally pushing and shoving each other friday night about 830 pm to wait on the customers. One was saying i am off the clock u have to get them. while i was there eating they were like wrestling in the back and using vulgarities. Not impressed.

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drpepper
Spring, US
Aug 14, 2009 12:27 am EDT

This location is situated next to a Popeye's take out. For this reason, this Subway do not sell any chicken products! What's worse is the menu clearly lists chicken subs and has pictures on the wall menu! In what way are Subway and Popeye's competition?! Even so, that's life! Why did they offer me a soda if Popeye's sell them?!

Also, they didn't even have a toaster!

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dsadsa
Modesto, US
Feb 06, 2010 7:30 pm EST

Subway
959 S Tracy Blvd
Tracy CA 95376
[protected]
This address should be correct if next to ice cream place. Every time i go in there the young girl probably
owners daughter is rude. i ask her a simple ? and she just was rude even the co worker apoligize to me for that.
also they dont know how to run a respectable business with kids behind the counter playing and when they
make your sandwhich they just take their sweet ### time and i am sick of them talking over my food. please see
there is something done about this because i am not going their anymore. there is a new one to open soon on valpico/tracy blvd
and i just found out they are going to run this place also. if this happens i will take my own privite time just to boycott and let others know not to spend there money at this place.
Tony

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SueDeNym
Oklahoma City, US
May 26, 2010 12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway has always touted themselves for being a "healthy" option to traditional fast foods, yet they continue to sell foods that contain HFCS. It is in their breads, their meats, and their sauces. Pretty much if you order anything from Subway, its going to have this crap in it!

Both myself and others have directly contacted this company with our concerns only to receive no response. They ignore us via email, facebook and remove our tweets when they choose.

I understand that every other fast food chain in America also sell foods containing HFCS, but they've never claimed to be a "healthy alternative"

Until Subway removes the poisons from their food, they are falsely advertising.

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cherylh3
Foothill Ranch, US
Sep 21, 2010 2:57 pm EDT

The quality of Subway's sandwiches has gone down drastically in my experience. I ordered a foot long BLT today; I threw half of it away because it had absolutely no substance or flavor. Just a few dried out strips of bacon on bread with barely anything else. A few years ago, Subway sandwiches were delicious and hearty. Now you have to order a sandwich with double meat, double everything, to get the sandwich as pictured in the ads.

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4:16 pm EDT

Subway unsanitary plus poor service

I will never go to this place again. I stopped by after work and within 3 minutes, I knew I would be placing a complaint.

An employee dropped the knife she was using to slice sandwiches. The manager took it from her and rinsed it at the sink — then gave it back to her. The water did not steam, so it clearly was not even hot, nor was there any soap visible. It was then used for another customer's food.

When my sub was done (not using that knife — I was watching) I told the clerk I wanted apple slices and she directed me to the case. I found that every bag of them was 2 days past the date and looking pretty bad, so I grabbed yogurt instead.

When I was ready to pay, the manager was clearly trying to train a new employee. He could not find something on the register and she proceeded to berate and fuss at him for a good 5 minutes, saying things like "if you can't find it, how do you expect to do this?" so the manager tried to do it herself — but she could not find the key! Another employee had to show it to her.

I was forced to wait for them to play with the cash register for more than 10 minutes after being on my feet all day, and they never bothered to apologize, thank me for my business, or show any form of good customer service.

In the end there was a change in my order, and the manager could not figure out how to fix it. She wound up adding it on the receipt and using a calculator to figure out my change.in the end, she did not even give me the receipt and I was too angry to do more than tell her about the apples. I honestly have no clue if she understood me because she kept repeating what I said as if I was speaking a foreign language.

To cap it off, while I was around the corner getting my drink, I could hear the manager talking about me and how I changed the order. Being in customer service myself, I am fully aware of how frustrating it can be when a change is needed, but there was no call for their lack of professionalism.

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4:09 am EDT
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Subway bad service

So I work down the street from the apple, boise subway location. We used to go there often on our busy days and order lunch. There are two groups of people that work there, the dream team (the group of african american men), whom we love, and they know us by name, and the other people who were very rude. This is about the other people.

First off, a worker went to the restroom, came out, and didn't even wash there hands, second, the older guy, must have been the manager was very rude, and unpleasant. We had ordered 3 foot long sandwiches, 1 for each co-worker. First off, he acted annoyed that I was ordering food, it’s like... Come on that’s your job, second, on one of the sandwiches, we requested all the veggies, that include all the veggies! He missed the lettuce, and onions, so when I said she wanted all the veggies, he looked at me, sighed, rolled his eyes, slammed a little lettuce, and tons and tons of onions.

Well it didn't end there, so as I was paying, there were another set of customers ordering there sandwich. The customer was handicap with a basic speech problem, I could understand the entire order, but the rude worker said, can you have someone else order this, I can't understand you! The lady that was with the handicap girl said, no she needs to order it's part of her assignment for the day!

I was appalled by the whole thing. It makes me think twice about subway, and why they would hire people like this.

We haven't gone since, and I will tell everyone how horrible that day way for me.

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9:51 pm EDT

Subway unsealed yogurt!

The seal from the yogurt I got with my sandwich wasn't sealed and only half filled. The salesperson refused to give a new one. He finally gave cheetos, but wouldn't give another yogurt. He had a real attitude. I also had a question about the pastrami sandwich price and the answer he gave wasn't logical. The sign said any footlong sandwich all day for $5.00. That wasn't what I paid for it.

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10:22 am EDT

Subway coupons

Went to this subway to buy dinner for my wife and presented
2 coupons; one for 3 cookies for $1.00 and one for 50 cents
Off a 6 inch sub. When getting to the cashier, which did not
Know her head from her foot, she asked mgr or owner how to
Ring it up. |the mgr or owner, whichever he was decided to
Tell me he could not take but one coupon at a time. We are
Talking 50 cents for one coupon and 39 cents for another. No
Only was he a inconsiderate person, he was rude. There was
No sign saying one coupon at a time, so I left the sandwich and
He even kept the coupons. You do not have to worry about me
Or the people with me about going back to any subway ever.

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whitecow
US
Jul 17, 2017 4:18 pm EDT

I just got a great SUBWAY offer, join their text club now 2 get ur FREE 6" w/30oz drink purchase! Click link: https://goo.gl/zgg9G8

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a.non
US
Nov 30, 2010 4:52 am EST

The cash register won't let you do two discounts at once anyways. Pretty sure it's a subway thing and is the same everywhere.

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subway worker
Ottawa, CA
Apr 18, 2009 1:05 am EDT

The coupons themselves say that you can only use one at a time. It's only a few cents, but it's the principle of the thing. If they let you use two, they won't get reimbursed for it (no big deal, right? it's only a few cents) But if they let you use two then they have to let everyone use at many as they want. this could result in huge losses. There's a reason why the coupons say only one at a time.

I'm also sure he didn't "keep the coupons, " what's he gonna do with them? he works at a Subway, he doesn't need coupons, he gets his food cheaper (or free) anyways. You probably left them as you ran out with your cheap tail between your legs.
I love how you downplay "just a few cents" but find those few cent important enough to leave a sub over.
Again, proof it's not about the money to the management. They lost more money throwing away the sub you left than they would've accepting the coupons. There are rules for a reason and *shocker!* we all have to follow them.

I hate getting cheap, stupid customers who feel entitled to everything. You probably asked for a free cup of water with your sub too 9and would've tried to sneakily fill it up at the fountain machine when the worker's back was turned)

I'm glad you've sworn off Subway so that I will never have to serve you.

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tweekers
Jun 06, 2008 11:26 pm EDT

I used to work at a Subway and on all the coupons it should say only one coupon at a time.

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Me
May 10, 2008 5:36 pm EDT

Jesus, take a chill pill and get out more.

ComplaintsBoard
W
8:11 am EDT

Subway manager that dont care

They need a new anager at the clarion subway. They are so disorganized its rediculous. They have employees there that are good and should be in charge. The manager that is in charge now is worthless. She never scheduals enough ppl on their busy days and too many ppl on their slow days. Does this make sense. Their cookies are always too hard or too gooey. They have some employees that dont wash their hands. They accual have an employee that just started and she coughed on her hands and then gloved. Discusting. There are two workers there who try and make my visit pleasant when I come in. One is always courteous, makes my food great, has a good attitude no matter how busy, always smiling, always about what I want, very patient, and controls the night kids really well when shes there. Im not sure what her name is. She has long blonde hair. Then there is a high school boy that is very courteous and has a pretty good attitude. Not sure his name either but overall a well mannered kid. He gets a little frustrated but I prolly would too if I was stuck working by myself from 7 to 1030 without help and when I called for help the manager wouldnt come in. The manager doesnt care. I have heard her on a number of occasions say I dont care. Im looking for a new job any way. They dont pay me enough. She leaves when they are busy at 12. She never smiles. We quit eating there for a while during the day bc she is kind of rude to customers and employees. If I was doing a review for this store I would definetly say that the manager should not have a job. I as an owner would not want a manager that acted this way. I would not want a boss that did not care. I thought the two ppl that were good should be recognized and if I knew their names they would be in this paragraph. Thank you to the two employees at clarion subway for your courteousness to me and my husband. The manager needs to shape up or ship out.
Thanks
Sincerely
Whitney

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A Person
Aug 31, 2008 6:23 am EDT

This comment was written by Jashanna King of Clarion Iowa

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Concerned Citizen
Apr 02, 2008 3:39 pm EDT

Sounds like a person with an axe to grind. Hm maybe a "current empolyee" or a "past employee". My advice is...move on and get spell check:) You are the one looking really bad right now. Too much inside information, for this to be legit. Look out Manager, it looks like someone wants your job bad.

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S
6:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway day light robbery!

Can't believe it! Day light robbery... Heard that subway amk hub is charging $12 per meal box where can get it at $8 for delivery...

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Gedda
SG
Jul 31, 2009 2:56 pm EDT

Hey! That is absolutely not true. Get your facts right. $8 is old pricing, plus you haven't even added delivery charges and gst. I love Subway AMK and I go there with my friends very often. Great food, always freshly baked cookies.

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M
11:29 am EDT

Subway Predator franchise!

I've been involved with the subway chain for a long time. They used to be legitimate, but over the years I have seen drastic changes. Today subway headquarters (aka doctors associates, inc.) is the worst bunch of crooks and con artists in the industry, and they are ruining store owners lives. Much of this can be verified on line by following the links to published documents, articles, congressional reports, forums and court hearings.

Read fortune magazine archives on how this chain led by president fred deluca has caused a record number of unhappy franchisees, defrauded landlords and violated laws. Discover why after a six year study, u.S. House of representatives' dean sagar concluded: "subway is the biggest problem in franchising and emerges as one of the key examples of every abuse you can think of." says cliff marshall, a franchise consultant for more than 30 years: 'if anyone in my family ever asked whether they should buy a subway, I would say absolutely not, no way. A subway franchisee who asked to remain anonymous for fear of retaliation said the system "is a total mess." go here learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm

Learn how deluca violated connecticut's unfair trade practices act by pressuring independent sfaf board members to block owners he didn't like from running for office. Apparently he has no respect for legal statutes or fair play. Go here to learn more: http://franchisepundit.com/index.php/2005/05/28/what-to-learn-from-this-subway-lawsuit/

Read how deluca's franchise agreement forces owners with a legitimate grievance to submit to arbitration where there is no jury, few rules, and the outcome is binding. Arbitration companies compete ferociously for subway's business and deluca knows how to stack the deck in his favor. Florida attorney keith kanouse says, "i've seen over 300 franchise agreements, and subway's is the worst." go here to learn more: http://franchisepundit.com/index.php/2005/07/05/subways-deluca-loses-battle-with-franchisees/

In a perfect example of poetic justice, the wall street journal recently announced that deluca lost a nasd arbitration claim, in which he alleged the ubs caused him $193 million in damages. Not only did the deluca trusts fail to recover any of their losses, they also were ordered to pay $50, 000 to reimburse ubs for document-production costs. Store owners were delighted to hear deluca got a taste of his own medicine, but some worry that it will only fire his drive to abuse them more. Go here to learn more: http://markjakubik.com/2007/07/10/subway-founder-loses-nasd-arbitration-not-a-big-surprise/

If you think subway owners make good money, think again. A store owner in the us nets less than $26, 600 in profit, barely above the poverty level for a family of five. To earn a decent income, they must often work 60 to 70 hours a week and invest in multiple stores. The main problem is encroachment of stores. Even with more than 28, 000 subway's already open, they keep building more. The result? Average revenues per store are down some 8% from when they peaked way back in 1994! Go here to learn more: http://books.google.com/books?id=yNFN1OpnkBkC&pg=PA100&lpg=PA100&dq=subway+franchisees+lowest+paid&source=web&ots=l-dgtBas1-&sig=Of1ObbDdfXuZsckQcO2Vp54RAV4&hl=en

Consultant marshall estimates that 25% of franchisees are unhappy and suffering, while about 40% are "just getting by and making a few dollars. Barely a third are happy and doing fine, though many of those owners are also development agents who control the number of competing subways in their vicinity." steve sager, a departed subway agent estimates that half the franchisees in the northeast are suffering. What does deluca have to say about this? "it bothers me that people lose money, but I don't lose sleep over it. This is america." I imagine deluca and co-owner peter buck sleep pretty soundly indeed, both being ranked by forbes as the 207th richest men in america. Go here to learn more: http://www.forbes.com/lists/2005/54/BNPG.html

For most people, reaching billionaire status would be enough, apparently not for deluca. He recently rewrote the franchise agreement, stripping owners rights and doubling already inflated royalty fees for stores out of compliance of written guidelines. It also eliminates protection against encroachment, encouraging development agents to stack stores. He even added a loophole to take back the lucrative subway advertising trust which he vested to owners decades ago. Owners can't renew their agreement or open a new store unless they agree to the new terms. Almost immediately field inspectors began bloating corporate profits through increased compliance fines. Ignoring past policy, inspectors now mark owners out of compliance in several areas for each deficiency! Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_23_40/ai_n16463127

Even more unconscionable, deluca devised a scheme to rip off owners by claiming high internal loss is royalty theft. Using proprietary software, he sniffs out owners suffering from excessive shrinkage and forces them to undergo intense internal audits. Owners who can't account for every portion of lost, wasted or stolen meat are labeled thieves and fined up to $50, 000! Those who fight deluca's illicit attacks are threatened with criminal prosecution or store seizure. Coincidentally, "shrinkage", a term prevalent in the restaurant industry has been stricken from the subway training curriculum since deluca's royalty theft crusade began. Go here to learn more: http://subwayfranchisee.blogspot.com/2005/04/compliance-issues-at-subway-real-or.html

What help can store owners who suffer from chronic shrinkage or compliance problems expect? Does deluca offer additional training and support to help them get their losses under control and their stores back into compliance? Just the opposite. He dangles eviction notices over their heads and charges them huge fines! The u.S. Small business administration even stopped lending to subway owners until deluca removed a contract clause that gave him the power to seize any store without cause. Go here to learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm

Franchisees fear that deluca may have bolder plans to cannibalize the chain. For years he pressured owners to abandon cash registers in favor of computer pos systems, despite dependability issues and a higher cost to own. When he encountered resistance, he simply ordered pos systems mandatory. Then he required all owners to connect their pos systems to headquarters, giving deluca access to every store's transactions. Using his custom software to monitor stores chain wide, now deluca can efficiently target owners ripe for royalty theft audits and spot inspections, boosting corporate revenues. Go here to learn more: http://storefrontbacktalk.com/story/081006Subway.php

Deluca appears intent to use more new technologies against franchisees. Some owners suspect that the subway technology department's pet video surveillance vendor dtt usa has conspired to help deluca spy on owners through live camera feeds being installed in stores. If deluca can tap into ring ups and video evidence then use it against them, they might as well kiss any hope of a profitable future good by. Is this the reason deluca's new contract gives him full rights to transmitted data? If you're a subway owner, here's a hot tip; if it seems every time you have a minor compliance violation, a field inspector mysteriously shows up on your doorstep for a spot inspection, big brother is probably watching! If this happens to you, obtain a copy of your dsl provider's server logs and have them scrutinized by an ip expert. If you are being spied on, take your findings immediately to the fcc or your state attorney.

Want more proof that subway corporate is corrupt? Investigate subway's legal beagle leonard axelrod (nicknamed lenny the ax), the architect of subway's contracts. You'll have to dig deep, the evidence is buried. If you're diligent, you'll uncover how axelrod was disbarred for brainstorming a scheme to defraud landlords. An illinois appeals court concluded that there was 'overwhelming' proof that subway had committed "far reaching fraud". An illinois jury awarded a landlord $10 million in punitive damages after concluding that subway had defrauded him. Deluca spent $1.3 million to resolve 72 similar claims. Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_n49_v29/ai_17847096

Once landlords wised up to subway's shell game, axelrod brainstormed his dirtiest trick; a way to skip arbitration by signing leases with landlords and then subletting stores to unwitting franchisees, unaware they were being used as de facto landlords. This way subway can quickly evict a store owner in a lease dispute and deluca is off the hook for the balance of the 20 year lease. An illinois court has called the eviction/ arbitration provision "unconscionable". Go here to learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm

What effect has deluca's predatory actions had on the subway chain? At a recent franchise convention & trade show, it was all too obvious. Attendance and morale were at an all time low. Store owners sulked by, all emotion drained from their faces, not unlike holocaust survivors. Some wore shirts printed with "I survived a dai audit". They huddled in small groups, searching for some relief from this nightmare. Sadly, subway was once the greatest opportunity in the industry. Today it's just the greatest con job in the industry.

If you're a subway franchisee and believe you've been victimized, your franchise contract prevents you from litigating, but you can take your complaint to your state attorney. Many states are moving towards franchise reform laws, some have already passed legislation. At the very least I urge you to post a report on complaintsboard.com. Their posts are monitored by numerous law firms around the country. Your identity will remain confidential but will allow them to contact you in the event a class action suit or criminal complaint is imminent. Any criminal act that subway staff may be guilty of negates the arbitration clause you are currently bound to. If you're considering joining any franchise, do your homework first! Predatory franchisers are popping up everywhere, forcing states to enact anti-predatory franchise reform laws.

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Vijaya Patel
US
Nov 18, 2018 9:01 pm EST

I thought slavery has ended in the USA a long time ago but being a subway franchise owner is a 21th-century slave. The field consultant will constantly harass you every month and the subway HQ will send you the termination letter based on the compliance issues time to time to harass you no matter how hard you work. You spend all your money, put all your hard work, fix everything on your own expense and these [censored] come and evaluate you. Now the good thing is that subway is in decline at a faster rate, they have closed 909 stores in 2017, almost 1000 in 2018, results of year and years of exploiting and harassing its franchises. Glad that I will be soon out of subway slavery.

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P Breezy
Falls Church, US
Oct 02, 2009 8:25 am EDT

I work at the Skyline Towers and I went this morning to get a steak and cheese sammich on flatbread. Mind you its 8:00 in the morning so its cleary still breakfast. They have this sammich listed as 3.99. When I go to checkout, the lady says 4.50. Being somewhat savvy on taxes, I asked why the tax was 50 cents. She said the sammich went up. I asked for a copy of the receipt and the sammich price came up at 4.29 then with the tax took it to 4.50. I yelped because that is false advertisement. She was mad and said the sammich went up but they forgot to change the price, whose fault is that, surely not mine. I requested to have the difference back even if it was only a few cents and she just opened up the register and gave me back 50 cents. So she would rather get me outta there, than give me proper change. She basically charged me 3.98 for the sammich as the list price with no tax, so her register is going to come up short.

Not really pressed, but these companies are making a fortune off of our backs and they already overcharge, but to not even change the sign is so misleading, and everyone is always in such a hurry that they pay. Not the kid. Never going back down there again. They are crooks. Managers name is Moofi. Figures.

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Kyaliesnana#1
Callahan, US
Nov 17, 2013 2:14 pm EST

I visited Subway on 9901 New Kings Rd. on11/17/13 at 1:26pm which my receipt showed 10:26am an ordered a foot long steak, egg and cheese and was charged for extra meat. When I asked the lady (Erin) why she only put 1 tray of meat on my foot long she replyed that the foot long only got 1 tray of meat and not 2. As well as 1 and a half egg. Which as much as I eat Subway I know that you receive a tray of meat per 6" sub. That was not the only reason for my complaint. There were 7 people in the store only 1 server she keep using the same glove on her right hand. She didn't acknowledge anyone when they came into the store. Once I got my sub I went to get my drink and the ice had black specks in it. The Dr. Pepper nozzle had crud on it as well so I had crud and specks of mold in my drink. When the other employee came into the front of store the other employee went to the back. Both employees were not pleasant nor nice as the other stores I've been to. this will be brought to the attention of the home office.

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AnnoyedfromCanada
CA
Feb 04, 2013 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On December 29, 2012, I visited one of your establishments at 50 SE 20th Avenue in Deerfield Beach, Florida, at approximately 3:10 p.m. I ordered a double chicken salad. Once I sat down, I discovered the chicken had been warmed up, which melted the cheese, and there was too much salad dressing for my liking. So, I approached the cash register where I told the gentleman the issues and that the salad would have to be remade.

He didn't even address me and turned immediately to the girl next to him making subs and told her the situation. She then told the girl who made the salad at which point I heard, “She didn't tell me she didn't want the chicken warmed up.” My first question to you is, why do I need to tell her? Shouldn't she be asking the customer their preference in the first place?

The manager of this location, whose name I cannot reveal, as he would not divulge this information, so for all intensive purposes, he will be named “Bob”, heard the commotion and asked what the issue was, addressing me in a very unfavorable manner. He completely dismissed the issue at hand and simply stated, “This is a Subway policy and the chicken has to leave our hands to the customer hot”. How this pertains to having the salad remade, I'm not quite sure.

Bob then turned away and continued making incoming customers' subs. After a few minutes of being ignored, I spoke up and asked the cashier if they were planning on remaking the salad or to just ignore me, their customer, all day. Bob began a shouting match with me, telling me that he told me to wait while they served other customers and said to me, “You're a rude person and I don't deal with rude people. I told you to wait, so why don't you go home and get some training on how to be nice.” This was quite hurtful and disappointing to hear.

As someone who worked in the service industry for more than a decade, I'm sure you know as well as I that you never talk to a customer or client like that, even if they are in the wrong. His job was to diffuse the situation and fix the issue. All he had to say to calm the situation down was, “Sorry about that. We'll get your salad remade once we clear up this line of other customers.” It would have been that simple, but he continued to belittle me and behave condescendingly in front of the other patrons by first offering me a refund and then refusing to give me a refund stating that he does not “take commands from rude people or give refunds to rude people”. Bob got so frustrated that he threw out my salad and even told me leave.

He then ignored me, even after I asked, “Are you giving me a refund or are you remaking my salad?” He said NOTHING and continued to cash out other customers UNTIL he found out my boyfriend was recording the situation on his smartphone, a video I would be more than happy to share if you would like a copy. Only THEN did he give me back my money and even said, “Thank you”.

I am completely shocked at the way this manager handled the situation. When a customer comes to you with a problem, regardless of their demeanor or attitude, your job as a manager and a leader is to be objective and to help the customer. I am told by this manager that I need training to be less rude, so after hearing (and potentially viewing) what transpired, what, in your opinion, would this manager need? I am absolutely disgusted with this situation; I have never been spoken to like that, thrown out of a restaurant, and embarrassed like this. This was completely the wrong way to deal with a customer.

If someone has an issue with a product you are offering, does this entitle them to speak to a customer like this? I can only imagine the repercussion this had on the customers around us as well as his staff. Every other customer in the restaurant was looking at us with their jaws dropped. If this is the poor attitude Bob portrays on how he handles this type of situation, his employees will only learn this destructive behavior. If you are looking to hire motivated people, as your website states, you definitely have a manager working at this location who is motivated to lose customers, which is no way for a leader to act.

I've always been satisfied with the service and food at Subway, but after this interaction, please be assured that I will be retracting my future patronage from any Subway restaurants, as this experience has understandably turned me off.

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Value Man
Rockwall, US
Mar 30, 2011 6:30 pm EDT

VERY POOR VALUE! I came in to get a quick, simple 6" Turkey sandwich, small bag of chips, and small drink and it was almost $8--what a rip-off! Knowing that I was upset the Mgr/Waitperson said that this is what a "meal" was at McD and then had a "cute" little sarcastic saying when I walked out the door. Plus, the wait staff would call it's customer's "honey" and "sweetie." I'm sure glad my wife wasn't with me. Subway has REALLY gone downhill and apparently want to score a homerun off every customer instead of provide a good value for a mediocre meal at best! Steer clear of Subway folks till they get their head out of the clouds!

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tired of forced downloads..
CA
Nov 03, 2010 3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You can go into the store, and want a sandwich and they are always out of the required food stuffs three times a week to make it, Are they really a bussiness?, Not really, As a bussiness you would assume that they would have ordered the supplies needed.I have seen where they will make your sandwich, then you can't pay cause the debit is out of order.
The southhill location, Don't goto this location first thing in the morning as you will stand around waiting, As the staff that works nights is leaving all there work till the morning before there boss gets there, , so you are left waiting for service.
We have three locations in the city and the only one that seems to be able to do the job they advertise is the main st location, Could this be because the main manager for all the subways in the city works there..
Complaints fall on deaf ears as nothing ever seems to be done to rectify the problem...thankfully there is numerous other fast food places in the city that are more than willing and prepared to take your order, Get it right, Say thankyou, And actually have staff doing there job.

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Kevin Ber.
Grafton, US
Mar 03, 2012 12:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The little scooter comercial. AfricanAmerican male dehuminizing the White male on how no woman would ever look at him over him. NICE JOD SUBWAY YOU LOST ME AND HOPEFULLY ALL I CAN NOTIFY . CYA. HOPE YOU GO OUT OF BUSINESS

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gttt
US
Apr 28, 2013 8:31 am EDT

There was a lady at subay preparing a large order of subs and she also did my order. I watched the lady make my sub with her gloves (as though to imply she was being hygenic) Then she went and handled the cash register with those same gloves to finish my order. Then I watched her go back to making the large order of subs with those SAME gloves! I complained to her about this and she explained that what she did is ok because she did not handle any money and just touched the buttons on the register. This is discusting. Obviously the cash register is covered with germs from people touching it with unwashed hands and also handling money there! And another thing that I noticed was that my cup of water from there smelled fishy. 2100 white bear ave maplewood, in the community center.

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monica09
US
Dec 10, 2010 5:10 am EST

this subway sucks, or some of the employees do sometimes. I called in around like 10:50 to try to place an order for a sub...I had been trying for like 15 mins and no one picked up. Finally someone picked up and i asked what time they closed. He said 11...then I asked if i can order a pick up order...the idiot on the other end of the line was just so rude...he said "wellllll I was ABOUT to close"...im thinking...ok if you were about to close, why did u say u close at 11 ? he said...its 10:55, i said...its 10:50 ? he then just seemed frustrated and hung up...wtf? what a lazy jerk...i mean if youre working at a place and youre not closed...then take someone's order...how hard can it be...if you're closed then dont say u close at 11...and for the people who say oh its the end of shift...its not...ive been to lots of places that close at the right time and even that place...anyhow it was just rude incompetent and stupid... just bad service and attitude...

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Karen Wheeler
Mar 17, 2008 7:28 pm EDT

This is nasty I have been to subway several times at this location. While some service is great friendly clean some are not. There is only 2 reasons i will go into this subway location now and one is if A blond who just had a lil girl, very courteous friendly fast and very helpful and clean is working and another older blondish brown haired lady at night who is also friendly courteous clean fast are working other wise the other ppl are ### or not washing there hands and if weren't for these two ladies i would not go into the subway in clarion. The number 1 reason is They don't wash there hands and one time a girl with red hair blew her nose and then gloved and made food. Thats nasty.

ComplaintsBoard
A
2:43 pm EDT

Subway bad manager!

I went to subway today with my friends. The manager and a red head were working. We ordered our food and were eating. There were a few other customers in there. All we could hear was the manager complaining about her life and how she hated this dead end job. How her husband and her were getting a divorce. She was going to leave and move to minnesota and live with her sister and leave her girls there with there father. She continued complaining about employees and how they all suck. She had to drop out of school because of her job, kids, and husband. She then said lisa and bobbi jo? Dont pay her enough to be a manager and that they just dick around and now they are bringing in someone to help her but this person is the same age and will probably be someone that will just be as lazy as all the employees and she does all the work now. Well after listening to this go on and on we really were not impressed.

This is not how I wanted to spend my lunch hr and the service was slow and not very friendly.

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A Person
Aug 31, 2008 6:23 am EDT

This comment was really written by Jashanna King of Clarion IA

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Michael Hunt
Mar 18, 2008 4:09 pm EDT

After decades of practice, they're still pumping out unqualified operators from their corporate training center. Their 2 week crash course prepares the owners for making baloney sandwiches and filling out the weekly sales report. The rest is left to figure out on the job at the customer's expense. Like how to find and hire quality staff. Or how to provide effective training and motivation.

For example, the last store I visited, I met "Meg". She was typical of subway "sandwich artists" I've met over the years. I ordered my standard 6 inch tuna, the 675th tuna sub I've ordered to date. During the four minutes I was Meg's customer, I learned she was recently divorced, worked nights even though the daycare costs ate up half her take home pay; the owner didn't care that she worked alone and could be robbed and shot leaving her little girl to that petifile ex-husband; she had a rash that was getting worst because she can't stop scratching it; and her car keeps breaking down every time she gets called in early so her car must hate her boss as much as she does. Wow. TMI girl, get a grip.

I look around while she cuts the 12" bread roll into a 5" and a 7" snack. Damn, I got the 5" end again. The walkin cooler is covered with a sloppy array of notes and posters scotch taped to the door. Two catch my attention. One is a poster of the heimlich maneuver illustrated with stick people. Yea, like Beth is going to save me if I choke. More likely she'll use New York CPR and yell "Get UP, you're gonna die!" The other is a notice from the owner: The next shift that is short more than $10 will result in your immediate termination! NO EXCEPTIONS! I'm tired of this crapt!"

McDonalds with a full time manager starts looking good to me right now. Meg asks what I want on my tuna. I answer "lettuce, tomato, pickes, olives, mayo, salt & pepper, plus oil. She responds "lettuce tomato and what? I respond "pickles, olives, mayo, salt & pepper, plus oil. She puts the pickles and olives on and says "salt, pepper, and vinegar?" No, mayo, salt & pepper, plus oil. So she pours on mayo, salt, pepper, oil and vinegar. Well, at least it was close.

I follow Meg to the "pay now" sign where she starts hammering on the cash register touch screen. I mention that I want a drink and ships with my sub. "That makes it a meal deal. I'll have to void the ring up and re-ring it." She continues to pound the touch screen. "That's $6.74" she proclaims. So why does the sign say all 6 inch meal deals are $5.29 Meg? "I don't know, I'm pretty sure I rang it up right, it should be $5.29." More hammering on the touch screen.

Finally Meg agrees the total is $5.29. So I hand her a $10 bill, a quarter and a nickel. She stares at the money in her hand, then says "is this exact change?". No I said, "you owe me a $5 bill and a penny." She stands there for the longest time, then grabs a calculator and starts hammering on it for awhile. Finally she gives up and say "how much do I owe you? I don't want to give you too much money back because my boss will take it out of my paycheck."

I try to explain it again then give up. Meg has other things on her mind. She thanked me for my visit then resumed scratching the rash on her arms and other places I shouldn't mention. I realize that the big box places have the same labor issues, but at least there is always a manager on duty that you can gripe to and get coupons for free food. Oh well, they fill a nitch. Lowest cost restaurant franchise, lowest quality service seem to go together.

If you find a good store, stick with it. Don't expect other stores to provide good service. There's no consistency. The bad ones should be retrained or shut down.

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10:46 am EDT

Subway inappropriate conduct!

My husband frequents a local subway because it is close to his work. He got know some of the workers. A month ago we had had a false alarm and thought I was pregnant. My husband was all excited and was telling people about it. He saw the manager at this subway and she asked if we were still trying to have kids, he said no it was a false alarm. She told him "why don't you and I get together and do it? Why don't you get me pregnant? My husband told her that his wife wouldn't like it. She replied," why would she have to know"? That is extremely inappropriate. I called her and told her she was out of line, she said sorry, with attitude. She said she doesn't know how to explain what she said. Its pretty clear, she wants to sleep with my husband. I have worked in customer service and food industry and never spoke to a customer that way, I don't care how comfortable I was with them, I need to find a way to find out who the owner of this restaurant is. She tries to take my husband, I will take her job. There is no excuse, especially for a woman who is in her forties. She should know better.

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CALI_4
LIVE OAK, US
Feb 09, 2011 7:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I WORK FOR A SUBWAY AND MY BOSS IS VERY DISRESPECTFUL...HE IS SEXEST. ONLY HIRES FEMALES, NO MALES AT ALL. HE IS VERY RUDE TO US FEMALES AT WORK.. WE DONT GET TO TAKE OUR 15 MINUTE BREAK LIKE WE ARE SUPPOSED TO.. I WORKED AN 11 HOUR SHIFT AND DIDNT TAKE NO BREAK. WE ALWAYS STAY LATER THAN OUR ORIGINAL SHIF AND WE DONT GET PAID FOR IT. WE ARE ONLY ALLOWED TO HAVE CERTAIN SANDWICHES FOR OUR BREAK AND IF WE DONT GET THOSSE PARTICULAR SANDWICHES THEN WE HAVE TO PAY FOR IT. HE IS A VERY VERY RUDE BOSS...

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pixiefran
GB
Jun 18, 2009 6:45 pm EDT

i heart richard quick :)

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JL
Nov 24, 2008 1:22 am EST

LMAO Richard Quick ! You are the man !

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Sarah
Aug 21, 2008 3:32 pm EDT

it sounds like her husband shouldnt have never said anything to her in the first place, he was trying to make her jealous and get a reaction out of her. or he thought it was funny and didnt think she'd flip out. and btw "richard quick" freakin hilarious!

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Leo
May 09, 2008 11:28 am EDT

Learn to take a joke. If you're that insecure, you're not pleasing your man. If you need some pointers in that regard, let me know. Practice makes perfect, baby.

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Veedub447
Apr 03, 2008 1:22 pm EDT

She sounds rather insecure in her relationship.

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Richard Quick Esq.
Mar 30, 2008 5:55 pm EDT

I am the owner of the Subway in question. I am sorry that your experience with our Subway restaurant was not up to your expectations. We train our staff to exceed the customers expectations with every visit. Perhaps our manager miscommunicated or your husband misinterpreted our exceptional service.

I sincerely apologize for any inconvenience this may have caused.

I would like to invite your husband and yourself to give us another chance as my guests. I have two coupons at the front counter for free THE FEAST double stacked subs. THE FEAST is stacked and packed with spicy Pepperoni, Genoa Salami, Black Forest Ham, tender Roast Beef, Turkey and American Cheese, topped by your favorite veggies and sauces, piled high on freshly baked bread.

Additionally, if your husband is still "shooting blanks, " I may be able to be of service in that regard as well. Please fill out our standard application, attach a recent photograph and leave it with the Sandwich Artist on duty. I'm sure that you, unlike your husband, won't be such a tattletale.

Richard Quick, Esq.
Visalia regional franchise owner
Subway restaurants
http://www.franworst.com

ComplaintsBoard
M
12:00 am EST

Subway picture vs actual sandwich!

On 1/8/08 I sent a complaint to subway through their website. I got a reply saying someone would respond to my complaint in 7 to 10 business days. That did not happen nor did I receive a response of any kind to my second e-mail. The original complaint was that I ordered a sandwich under a picture of a sandwich that would appear to be a two inch gap between the two slices of bread filled with meat and accruments. The actual sandwich I received had the bread completely closed and you could not see anything (without actually opening the sandwich) but a piece of meat hanging out from the slit. Since I did the complaint on their site I don't have all the details of time and place. I do remember it was in the evening at the subway in the walmart store on glendale ave. For about the same price I can get a much better sandwich at quisnos and will be buying from them in the future.

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M
12:00 am EST

Subway subway quality bad

Hi,

I have had subway food in india, singapore, shanghai, hk and in australia. And always what I like is the same quality standards they maintain in all the places. But surprisingly very close to my work place, I have a subway, who consistently dont deliver what is standard... Its always sub standard. First of all, they dont have what they declare on the menu. Secondly they dont have stock of the stuff they say they have!

This is to inform you that the subway located in ecospace, on outer ring road in bangalore, the quality of food has completely deteriorated in the standards that subway serves. Today evening we ordered for delivery of 2 vegie delights, 2 spicy italian and 2 vegie delight salads. Some were ordered without onion and cheese.

But to our surprise we found that the food delivered did not have olives at all! And they had given red jalapenos and not the usual salt water dipped green jalapenos! This is the second time they have done this.

What I have observed is that the quality from this restaurant is deteriorating day by day. Even the fork that was given this time was so bad in quality that we could not pick salad using this, as it would bend!

I think with the kind of money subways in india are charging, they should maintain certain international quality standards.

I have complained to their international office, lets hope they will improve and give what they claim at this place.

Thanks and regards
Mohan urs

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Sovan
IN
Jan 17, 2010 3:14 am EST

i'm a regular of subway and my regular favourite is Subway-Veggie Delight, with Honey and oat bread, cheese and all veggies. i luv the service and subway taste at jubilee hills and begumpet stores, but when i went to prasads IMAX cinema to watch Sherlock holmes yesterday night, we thought of having subway in the same complex, but i was surprised at the way the boys there are making the sub, one Mr. Reddy is so ill mannered and lack complete knowledge in making the sub, he is very untidy and we hate the way he spoke to us, we were not informed that the store is running out of cheese, but after it was done i asked him that he didnt spread the cheese slices, instead of being sorry he responded that he informed us that cheese is not there in the store, we were surprised as to when did he informed us about it, later when i asked that how can u charge us the same price for the sub when there is no cheese in my sub, he shouted back on me saying that, its the rule and if i have any complaints go and complaint to whomsoever i want, i really hated this perticular subway store and i will rather never prefer to visit this store, and if no action being taken i wud rather suggest everyone around my friends not to visit this store. i want and immediate action against this and i'm really not happy with the way the boys there are behaving with customers.its very rude and ill treatment, which i never expected.

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suprit
IN
Oct 06, 2009 4:07 am EDT

Hello,
There is a similar situation of pathetic road condition and transport facilities even at
ELECTRONIC CITY PHASE-2, which has local strength of more that 10000 peoples.
The main road which lead to ELECTRONIC CITY PHASE-2 is not having a Tar road.
Where we have great MNC companies like Mahindra satyam, TCS, GE, TATA BP SOLAR, HICAL, CONZERV and many more.
Even the BMTC bus transport facilities is not provided..people have to walk more than 1km to main road(hosur road) to catch a bus

It is our humble request to the concerned authorities to take the necessary actions to provide us the basic necessties

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Pradeep
Jun 10, 2008 9:59 am EDT

Is there any body who is monitoring or controling what the people are eating in bangalore, i dont think so coz most of the food joints in bangalore dont have even a licence. I question is there any body who is recieving salary from the Govt. of India/Karnataka (from the people) for a control & how much they are cappable.

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Saran
Mar 08, 2008 9:39 pm EST

Hi Mohan,
I totally agree on you. I had bad experience in the below places in India. There's no quality control in India even in restaurents. Last night they served my a rotten fish in kolkata-CB's Adda in salt lake sec5. They made me pay for that too. Here we cannot do anything even if they serve ###. This is what i learnt. There's nothing we can do except complaing on the net. Hey all Indians, Please let me know if anything can be done fast/simple and also effective for this kind of issues. We Indians cando nothing... There are lots of imported food which doesn't comply with indian norms (Means the food imported is not even safe a the taste) is all dumped and consumed. What is happening with the once's who suppose to control all this? They have to realise that even their childern eat it at some point.

subway:
1. Outer Ring Road - Bangalore
2. Hi - Tech Hyderabad
3. Salt lake sec5 - Kolkata

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hayley
Jan 15, 2008 4:11 pm EST

Dear subway,
I am a loyal customer who goes to subway all the time and when i go I get a bottle of water, I want to recycle it but there is no place to. so I think you should have a recycle bin in every subway resraunt, for plastic,glass,and paper. That way every one can enjoy their food and save the world too. plese take this into consideration.
from,
Loyal customer

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Sophy Bristow
Jan 10, 2008 3:42 pm EST

After seeing uk channel four Super size me program on 10/1/08
an the attitude form some americans this evening im am discusted on the word your putting out to these people, Subway is not heathy, since when has processed meat and plastic cheese been good for you? we are talking about children as young as 13 years who are over seriously over weight, being given the wrong message here? Parents are fully responsible for there child and using obesity as a genetic disorder is discusting. You are really giving the wrong message to alot of people, dont get me wrong its not just you mcdonalds have been in the line of fire for a long time but they sell fries and burgers and an other attempt to add anything healthy to there menu is just not going to sit with these thousands of customers that eat out every night at these fast food outlets. FAST FOOD WILL NEVER EVER BE GOOD FOR YOU and thats a fact. This program shows a teenager feeling bad because her lunch money could not buy one of your valued subway meals.IS THIS FOR REAL... Sort it out not only is global warming a major issue but child obesity is also a serious problem in the us as well as the uk... only you guys and these slack arrogant parents who refuse to spend those extra pennies on keeping their children to live to the age of 40 plus can make a difference on lives. Stop thinking money and think to the future in a less selfish way, think on the impact it would have...

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About Subway

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Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

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Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Health safety was posted on Nov 1, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1142 reviews. Subway has resolved 151 complaints.
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