Subway
Reviews and Complaints

July, 2014- Subway lobster sandwich is FALSE ADVERTISING. A couple ounces of mashed lobster that looks like tuna salad spread thinly on a 6" bun for $9:04 is a rip-off. All their advertising says "CHUNKS" of lobster and shows a bun loaded with chunks. When they put the top half of the bun down, it looks like they forgot the lobster; more like a lettuce sandwich. I emailed head office but they never replied. They got my money once, but never again. Stay away from Subway and their lobster SCAM.
http://subway.ca/en-CA/MenuNutrition/Menu/Product?ProductId=1514&MenuCategoryId=15

Haha who are you kidding I work at a subway everything comes pre packaged or frozen including bread nothing is fresh it all sits in the walk in for at least two days before we even beggin serving it and none of it is healthy compare it to mcdonalds you will find micky dees is even better for you

I both agree and disagree with everyone. I work at a subway in windsor ON and we freshly cut our veggies often during each shift. The store is so busy, absolutely nothing gets to "sit" around. The only veggie in a bag is the lettuce for some reason.
I totally agree with having an owner who knows what they are doing. I work under one of the worst people I have ever met. He pays us late, changes rules daily. He makes us keep cookies over night even though they are good for like 8 hours. He makes keep meatballs over night and use them the next day, and they are only good for 4 hours! He makes us put our tips in the cash register if it's down a few cents! We get written up if we have too much bread by closing, then the next day be written up for not having enough bread at closing! It's supposed to be fresh [censor]!

I too have a problem with a certain Subway Store. On more than one occassion I have gone into the store in Richmond BC at 14331 Entertainment Way and have been very unsatisfied with the way they make their Seafood Subs. At this particular Subway they put tons of mayo in the mix so they can put less seafood in the mix. When I complained the woman, who I assume is the manager because it has many owners told me to go somewhere else. I said no just make my sandwich properly. The next time it was the same thing and the same woman. I asked her for the number to their main office and she said she was too busy to give it to me. There were 3 people in the store at the time and 3 staff persons. The number I later noticed is on the napkins. When I called the head office to complain, I was told that one of the many owners of this particular Subway would call me to deal with my complaint and no one has ever called. I will never go into a Subway again. Their food is not that good that I will put up with such arrogant service for such a crappy, mayo sandwich, being sold as a Seafood Sub.

Dear President-Subway
I would like to bring into your attention about the insulting behaviour of your one franchise-Country Hill Calgary near Canadian Tire Country Hill and the owner was chinese. I went for breakfast with my children and he did not pay any attention and when I complaint then he started saying that go away and no body can do any thing. He did not honour your promotional campaign coupons which is valid till May 2010. Please trained these people and atleast they should know about customer service otherwise SUBWAy will be in deep loss due to these non professional franchise persons. Select the good professioanl people and get rid of these non serious shopkeepers.

Muhammad

Some of the sandwiches they make really does sound a bit expensive and over priced... But trust me, that's not the issues that I find most bad and unfortunate...

Despite the fact that subway sandwiches tastes reletively fine in some places, but I've always noticed that their sandwiches are never really fresh... because they obviously always use packaged goods and trust me, I've seen them handle packaged vegetables before... I always thought: "HOW IN THE HELL IS THAT FRESH IF IT WAS PACKAGED?"... as well as "THERE IS NO SUCH THING AS PACKAGED FRESH GOODS... AND HOW DO I KNOW IF THE INGREDIENTS THEY USE HAVEN'T BEEN SITTING IN THE FRONT FOR A WHILE?"

obviously most of the subway restaurant never really use actual fresh ingredients, considering that most of the ingredients probably had been sitting around for at least a week or so in a plastic packaged bag... Anyways, I would either recommend eating at quizno's if you could afford it, or just eat at some other places that doesn't actually over price their food while at the same time, providing a healthy snack or meal at a reasonable price.

SUBWAY COLCHESTER CAME UP WITH THE IDEA OF DELIVERY, OMG WHAT A WASTE, PLACE AN ORDER AND IT WILL BE DELIVERED MORE THEN AN HOUR LATER PLUS IT WILL BE COLD AND ALL SQUASHED UP AFTER BEING SITTING IN THE SHOP FOR AGES.SUBWAY MAN YOU FAILED MATE .

I AGREE WITH ALL THESE COMPLAINTS ABOUT SUBWAY IN COLCHESTER, THE LOGO SAYS EAT FRESH YE RIGHT THEY'R HAVIN A LAUGH, IT'S MEANT TO BE- THINK FRESH, SELLING FOOD OUT OF DATE AND COOKIES ARE SERVED HARD ROCK, THERE ARE MORE PLACES AROUND AND CHEAPER, MUCH CHEAPER THEN A LONG TIME SHELF TIRED SANDWICH.

i agree to all those pple who they had a bad experience in subway, i think its the worsth restaurant ever been myself, especially the one in colchester uk, thrust pple DO NOT GO THERE, why should u pay alot of money for a simple sandwich, theres more choices out there.

NEVER BUY A SUBWAY FRANCHISE
THEY GAVE US THE WRONG NUMBERS ON WHAT STORES WERE MAKING !
THEY LIED TOO US

The complaint has been removed by the request of the author.

And for Subwayninja... For shame. Subway Restaurants do not need workers like you in their stores. I am sure you are more qualified for a different line of work.. Like fixing plumbing or computer analysis, something that doesn't have to do with the public. EVER.

I forgot to give you the email... did I mention i am a little forgetful... Thing1o1@yahoo.com.
That's a number 1 and lower case "o" and another 1.

I have worked at Subway for almost two years now. I love my job, I love my customers, and okay...sure... some days are better than others but never have I been out-right rude to my customers. I have had complaints, but I am regrettably for them and make it a personal mission to correct them. I close most evenings and I always quality control my food before i put it up, even if i have to throw away a whole pan of food because i know it's not going to last the night and be perfect in the morning. I do not own this store, but I do feel like it is my responsibility. Some of the issues are not always from the person right in front of you making your sandwich. For example: I read a post earlier today about a young lady coming in to order a sandwich and there only being two kinds of bread to choose from. She was upset, its understandable. However, The person who was taking her order might have just arrived for their shift, and the worker before him/her might not have made bread for the evening. WHY YOU MIGHT ASK. Simply for the fact that it was not his/her problem and they were not the ones going to be penalized for the problem. Its a sad fact but most people do not take pride in their work. Bread take over and hour to proof and cook at Subway, if the employee would have began making bread twenty minutes before their shift ended, the other co - worker would not have had to worry about to clocking in, discovering they had to make bread, finding out how much and of what kind to make, getting it out of the ###er(It's the cabinet in the cooler were the bread is kept), spraying it with water and scoring the bread, heating up the proofer and oven. On top of proofer for and hour, bread cooks for at least 10 minutes, and then sits on the cooling rack for an additional 30 minutes. I know in most peoples eyes 20 minutes is not a lot, but it really helps when it comes to making the bread. I Love my job, I want the feed back, I tell my manager all the time; If I am not doing something the right way or your unhappy with the way I am doing it, Let me know otherwise how do i know your unhappy with me. You don't have to yell at me, just tell me. AND YES I KNOW, WE ASK YOU THE SAME QUESTIONS SIX DIFFERENT TIMES. But with that big toaster in the back we cant hear a thing and that glass the protects the food from coughs and sneezes, It works as a great sound buffer also. I want you guys to let me know I cant give the location of the store I don't know how upper management would feel about it but I do have an email address that i will share with you guys if you have any question comments or grievances with my post.

i do not give sub to my dogs inspeter nail1/2 inch long guy from red deer alberta DISCRIMINATIONI AM SIKH

Subway restaurant: Please dont stop seafood and crab sandwich. I recently found out that subways in vancouver bc, are no longer providing their customers a seafood ancrab sandwich.

If youre to lazy to stand in line for five mins at subway then its your own fault plus subway drive through should not exist you people want to eat fresh and be healthy? GET THE ### OUT OF YOUR CAR most of you need the work out comin up to me all sweaty and out of breath because you just walked five ###ing feet JC you people have no faults do you

I have been working at Subway for 2 and 1/2 months now and trust me when I say I am looking for a new job. I like many of you had a nice picture in my head of a fresh clean place. I was so wrong, they change the dates on the food to today's date and you then don't know how old it is, my co-worker who has now moved on from this horrible job found green fluff on the cold cut trio. I often find the east Indian ladies hair in the prepared produce. The sauce containers never get washed out new sauce just keeps getting added. They usually only have one person working so not only is it a lot of work it is really hard to find time for a break. I no longer want to work there because I am not proud and I like to take pride in my work. If I had the financial backing I would quit today.

All of you who have a 5 dollar foot long problem. It does NOT say just any. it say any REGULAR foot long is 5 dollars.

wow, jason tillo, you seem like an absolute freak. I'm a year younger than you and already i've gleaned that you can make a complaint about almost anything that anyone throws your way, and doubtless you'll throw some sort of purile insult my way when this gets posted. How dare you call peaches a whiny child? She's being treat terribly in her job - something you, as an unemployed individual, are in no position to comment on. Stop sitting at your computer harassing people and GET A LIFE.