Subway
Reviews and Complaints

I bought a veggie six-inch subway and when I opened it up there was a medium length grey hair in the food.

Fast food and restaurants in general employ staff that just don't care and think everyone owes them something. They are just plain nasty. If you restaurant folks want to change your image then stop taking out your disgruntled attitude on paying customers. Quit.

Hair isn't likely to get you sick... it's the contaminants you can't see that will get you!

I have complained about Subway at the website. You should go there and submit your comment with a phone number. A franchise rep will call you back.

I did stop going to subway due to crappy service.

yuck...

i work at subway and i know that it is very easy for there to be hiar in the food but they dont suply hairnets and we dont have to so why whloud we? do you see what i mean?

Jack in the Box employees could care less.

THere is a place to officially make complaints. There's a corporate number on the napkins. Subways don't have to wear hair nets. It's not all the subway's fault if this one girl can't put her hair up properly.

I agree that this company apparently doesn't care at all about what happens with their customers. Ther'es also apparently not a place to really file a legitimate complaint. I'm pasting below, the text of an email I submitted to them and there has been NO change and NO response. Please email me at muse4youze@yahoo.com with any comments/suggestions. The substance of the email follows:
I'm appalled at my recent ATTEMPT to visit this Subway. Firstly, I’m an M.S. patient. I don't drive & walking is a task for me anymore. I recently moved to my present address, was happy there was a Subway in reasonable walking distance. I follow a special diet and my frequently visiting nephews do the same. I’ve preferred Subway for its healthy alternatives to the local locales. That was until last evening. I gathered my nephews and took the half mile walk, in the dark, down to Subway. We arrived at the restaurant at approximately 9:00 p.m. The restaurant, which SUPPOSEDLY closes at 10:00 p.m., was locked, with two employees inside, looking dead at us. I tried the door three times. They just looked and snickered. I took my nephews to a Jack in the Box just steps away and called the subway, concerned about the matter. The call is recorded on my call phone at 9:05, the last one at 9:19 p.m. I asked the respondent what time the restaurant closed. He audibly laughed, stating "10:00 o'clock". Asked why the door is locked, he laughed and said, in Spanish, which I speak, to someone, "it's that guy that was here, I think". He then said they were open. I told him that I was only a few yards away and my 2 nephews & I were just there. There was silence & some unintelligible Spanish exchanges & laughter on the other end, then, "uh, no. We open. We close at 10". Asked why noone opened the door for us, there was more silence. I finally hung up. Please know that I am the type that goes into a restaurant and if it's busy, I know that some things aren't to be "perfect". I don't make a habit of complaining. However, my very hungry nephews and I made a very difficult trek with my health, well after dark and well within the store's business schedule. I walk with walker and cane assistance, making two very perilous street crosses to get to this restaurant. I’ve its locale since moving to Escondido and spent numerous dollars there. With all my/our visits there, I've refrained from registering complaints about such things as the incredible effort just to get enough napkins or have the iced tea replenished. These are regular items, as I visit the restaurant once a day, sometimes more. However, to make this difficult walk, with two hungry children expecting a meal, then to be literally laughed at and lied to, is more than I can tolerate. I guarantee that i will no longer visit this restaurant. I’m beyond appalled. I’ll sooner return to eating outisde my dietary needs than return to Subway. If anyone would like proof of this interaction/event, I know the employees are prepared to deny the incident. I will tell you that the phone call is recorded on my phone and I will keep it there, in the event that it can serve to inform your business further. Thank you. Most respectfully, Steve RXXXXXXXX.

was at subway yesterday cot.17 th, in exeter ontario. wanted the cold cut subs for 5.00 she said they didnt have that there i have seen adds on tv and on london radio station so whats up with this. also fly was on sub and said we werent taking that she finally made another one .thats 2 subs had to pay full price ripoff.

Hi i got a coupons of free 6 inch sandwich and it's expire date will be on January 16, 2011. Yesterday Jan 14, 2011 I went to the Subway Store and I was asking for the free sandwich and he was replied with the rude answer and said we were not taking this kind of coupons any more and asked did you have a receipt for that? I said well I got this coupons as a gift and it's doesn't say anything in the coupons like you have to show your receipt when you are going to buy a free sandwich with this coupons well i was really very a disappointed with that kind of customer service and also that guy told me it's a message from Subway head quarter you have to ask the receipt when any person has this kind of receipt well i don't know the truth but i wanna just know is this a true? because if it is true so why the subway introduce this kind of coupons in the market to make the people fool i hope I will be contacted from the subway head quarter with an acknowledge answer. Thank you

Jasmin Parikh
[protected]
Etobicoke, ON
M9V 1R9

I just left Subway #3219 in San Clemente, CA (Aug 31, 2010 - 3:30pm)

I ask for a Turkey Avacado Sand plus I'd like to add some ham on it as well. THEY SAID NO, I then said I want to pay extra to add some ham & they still said NO. I then talked to the "shift leader" & they still said NO. next I asked is there any way I can order Turkey & Ham on the same sandwich? THEY STILL SAID NO, so I told them I want the number to their corporite office as I want to make a complaint.

WHO DO THEY THINK THEY ARE? people like this should be fired & the store closed if they can not meet simple customer requests.

I'll say I'm neutral because I work at a Subway and when you get any other sub and say you want to add bacon, it's clear that you want those 4 pieces. But if you get a bacon sub, it's hard to know, and most people say "extra meat" to mean "double meat". 99% of the time when someone has told me they wanted "extra bacon" on their BLT, they've meant double. But, at the same time, I almost always ask if they mean "extra as in double the meat, or just four pieces extra". Did you see her putting the bacon on the sub in the beginning? I would have stopped her and said "I meant just four pieces extra I don't need the double amount". Before she had already closed it, wrapped it, and was ringing you up. After a very long day working and having more work to do in the back, it's stressful when customers aren't clear about what they want and then complain when you ring them up.

e.e.o.c. and take your time card with you and pay record.

Date of incident: 11th of May 2016

Incredibly rude staff.

They did not apologize for the behaviour.

They refused to provide their names so that I can complain.

I'm sick to death of political correctness. You know what, Indians smell, because they don't wear deodorant and take daily showers. Is that a horrifically racist thing to say, when it is the truth?

Wouldn't it be better to keep saying it over and over, making it commonplace, so that eventually they understand, that when in civilized countries like the US or Canada, if you really want to fit into the "melting pot", you should pay more attention to the norms of society?

Polical Correctness and finger pointing at perceived "racists" are just another form of censorship.

Nice :)

I am on your side about the complaint. However I have read all the replies on this board. Generally if you do contact the police like Trevor said they cannot do anything about it. Infact you may get into trouble or they may laugh at you for making a complaint.

We had people who claimed to abuse their children, who have claimed to stealing from restaurants. I would hope in my state that the police would dedicate more time into finding internet pedophiles and people who admit to abusing their children online rather than rude teenagers. Teenagers will try to annoy you. They can be disrespectful. Trolling is on a rampage(sp) on the internet, if the police went after every troll real life crimes would increase.

Jason, Trevor was referring to Zachary as the child not the OP. You know that, Phitt29 knows this, everyone knows so stop playing dumb.

You can keep on getting banned and have an account Jason Tillo account number 1, 000, 000 but one day you will realise what a fool you are making of yourself. You obviously are not as dumb as people think. Try to be polite to those you disagree with. You do not have to agree with them, but be more polite.

If you can report internet trolling to the police juvenile hall would be full and the jails would be full. As much of a brat Jason is unfortunately the best thing to do is ignore him. The police cannot do anything since you too replied to him. The thing with Jason is he strives for attention. If people don't reply to him he will stop posting negative comments. He brings out the worst in everyone. I played with him at first on account number one, however I have ignored him, or rather tried to.

"I will find out your I.P. address and report you to the police. You are dirt and you are going down."

Good luck with that, they have more important things to do than worrying about an internet troll. If I found out my police officers were trying to track down trolls when there are credit card scammers and online preditors then I would complain. This site needs an ignore feature.

Jason before you go around belittling a child for his spelling and grammar I suggest you go and get a dictionary. Perhaps you can buy one with the "allowence" your parents gave you.

Sorry phiit29, I would save my breath, just look at his account username. He has already been banned twice and this is his third account. We had another "Jason Tillo" (meaning another completely different person" who actually went up to account number 12 before giving up. Most of us are ignoring him.

I can sympathize and I don't care who says I am a racist, it's a free country and as long as I don't blatantly discriminate against someone, i can dislike whatever ethnic group I like.

I personally stopped going to Subways a few years ago when every location suddenly seemed to have a greasy indian installed behind the counter. Gross do not touch my food please. Hair should be washed daily and gloves should be worn when handling and preparing my sandwich items.

I turn around and walk right out of any food place where I see them working. Its not like there isn't a million places to choose from.

I don't think you are racist as other's have suggested Phitt. NonnieMouse posted she hates Canadians both male and female because they are self centered, not that is Racist. You are not. The only problem I have is with your comment that she should stay in her own country. I agree with you however that she should learn the basic English Language.

It is quite frustrating when someone does not speak your language.

Where I live, Markham we have the same problem. I live just close to GTA.

I have two simular experiences.

First there is an Asian Store. T&T supermarkets(I am sure you have seen them around) They have a buffet, where yon can select two items, three items or four items. Apparently the person working behind the counter has limited English. I ordered a four item combo. She only put two items in the combo and had the nerve to tell me that I asked for two items when I told her nicely I asked for four.

A second time they gave me two different meals when I asked for one. This was an annoyance I could have chosen to pay for one and left the other to rot, however I choose to take both meals home and heat the second and eat it later. It saves having to cook for the next meal so some good came out of it. However if you want to live in a country unless you are elderly you should at least make an attempt to learn how to speak their language. There is a joke going around where I live. You know how in school children are required to learn English, an French. Well there is a joke that Canada will have a third official language and children in school will require to learn Chinese as well.

All this happened in the same store.

Then there is a second Asian store. All their pages and signs are in Asian. Most of their customers are Asian however they get people from other backgrounds as well. They clearly do not want non Asian customers because if you are in line next and an Asian person is behind you they will serve the Asian person first and their other customers later. Not only do they serve them first they start up a conversation and completely ignore everyone else waiting until the converstation is over.

Then there was the incident where they refused to accept my loose change which by law they have to accept. They can be charged if they don't. Anyways that store has lots of illegal prastices and no one not even the security by the mall does anything about it. They steal shopping carts, strip them and put their logo on them. They have people selling pirated movies outside the store. No one reports it and mall security ignores it.

It is not the restaurant's fault if the equipment stops working. These things happen and they have to call for repairs. In cases like this however it would be nice if they told you up front of charged you the same price for the cup that you had to fill out, because it is not your fault, however it is not the restaurant's fault however.

Agree with all of the above! Been working for Subway for a little over 2 years now, can't stand rude customers.

so if you want good service be nice. if your a [censor] your going to get [censor] for servive :) i work i know i do

So yall hate your customers for the most part? Wow! Makes me feel real good about going to subway! I don't think I want to get served food by people that hate me, sorry.

THANK YOU! I work at a subway too and these are some of the things I've wanted to say for years.

H2N2, you took the words right out of my mouth. I have worked in customer service for almost ten years now and although I don't always feel like dealing with people, I still smile and greet them pleasantly. These people that claim CSRs started yelling at them for no reason most likely DID deserve that treatment. Conveniently, they leave out the side of the story that makes them look bad.
Thanks for trying to inform people of how us workers feel!

Thank you for sharing the perspective from behind the glass.

I guarantee if you listen to Jason, you will get fired. He's 17 and the resident psycho here.

Thanks for thanking your nice customers. We deserve some praise just as we praise you kids to the management.

I agree with you people can be rude, I worked in customer service and experienced a few myself. Unfortunately, people don't usually change.

Are you sure they weren't tips?

Taking bribes...for a $5 foot long?

You know the subway near me i eat at twice a week, recently i've ben noticing their glove use as well. They wear them to do EVERYTHING. Then prepare your food with them! I think they think the gloves are just so their hands don't get dirty. from opening that bread cabinet to wiping down the counter where they prepare everything etc they still wear the same ole gloves. its uncomfortable to tell someone to change their gloves.

I agree its gross and its turning me off Subway now.. as soon as i start thinking about my foods cleanliness more than the food itself, i start thinking of finding another lunch spot

hey there, i work for subway in seminole tx and you are correct, also not everyone has a # so we work off each others # they were wrong, seems like they were out to get you from the get go!i have a Q for you!does every manager in training start at that pay? cuz ive been there at subway since oct. and make jack squat! and im the night mgr. makeing 8 an hr. i need more info bout this, please send to me royrazorhead@yahoo.com

I also went to a subway and was very disgusted.The girl had gloves on, but was touching money and ovens and then proceeds to put lettuce on.I walked out and I will never go back! This is how people get sick.

Another year I have not spent a dime in this piss poor attitude store. They are NEVER busy and I hopoe they go out of business. It seems they could care less about the customer. The management is a joke and they have now lost $16.000 from me alone. I want everyone to know that the subway on square barn rd in Algonquin and lake in the hills border is the worst subway sandwich shop in america. BOYCOTT them and give your business to the one at Algonquin Rd and Randall Rd next to Jewel. They know how to take care of the customer. Kathy the manager / owner has this attitude...dont like how I run my store...get the fukk out and I did indeed get out with my money. Sales must be WAY DOWN as I never see anyone in there anymore. Bye Bye subway on square barn rd and algonquin rd in algonquin / lake in the hills illinois 60102 or 60156

This is the worst subway I have ever been to! The staff is extremely rude and unfriendly. Especially the lady with the long dark hair. I think her face might crack if she smiled since she has a constant frown on her face. Pretty sure she is the manager but not positive. Don't know why anyone would want her running a business. This is for the Algonquin location on the corner of Route 62 and Square Barn Road. I will never go there again. I'd rather drive the extra 5 minutes to the subway located by Jewel and give them my business. No wonder it is never busy at this location anymore. Why would anyone want to go to this location when they get treated so poorly. We have even had them cater one of our parties but never again I wouldn't want to give them any of our business ever again!

I agree the lake in the hills subway service is terrible, employees are always rude and unhappy. Not our problem you have to work on subway, dont take it out on the customers.

1 year later, I have not spent $8400 in your POOR SERVICE Lake in the Hills or Algonquin Subway store on Square barn rd. I ask everyone to BOYCOTT this terrible customer service store. The owners attitude is if you do not like how I run my business, get out.

How interesting Mr. Pissed off customer that since your letter maybe you would like people to know that you've been back to this store spending your money. How come? Did you wear your welcome out of other places that wouldn't put up with your bullying? Do you know that customers in the store that know you told the employees that you've been asked to leave several restuarants in the area and not return? We never told you to leave and never return, were never nasty to you, never refused to serve you and never said the $5.00 footlong was putting us out of business. On the contrary our sales are soaring because of it. We don't cheat people and that is slander Mr.Pissed off customer but than again your attitude with your signature says it all everywhere you go. If you can' bully the employees who have no say into giving you what you want than wah wah wah. Try and treat people right and maybe you'll win. Also, we are not located in Lake in the hills.
Signed, Tired of bullies

How interesting, I just had a run in with Kathy, the owner, last week. What an errogant, nasty woman. She told me I'd be arrested if I came to the store again, and get this, I wasn't even the one involved in the first place, it was a different family member. I found out a couple of days later that she is considered the neighborhood business ### by the people that live near there. Apparently, she has run ins on a regular basis, mostly over her stubborness to be flexible in dealing with her customers. As soon as they complain, she tells them off and tells them to not come back. I have a call in for Paula Gomez head of Cust Ser. at Subway coroprate.

Lol @ tax...duh...people forget that we pay taxes on everything in this country...even [censor]...yes, i said it...you take a dump and you have to pay taxes on the sewer service.

exactly...its called tax people!

I have been overcharged at Subway. Two different Subways that I am aware of. The one they did a refund, and the other they have tried to explain it was because I was eating in. I went back another time and was overcharged for take out. I get tired of asking for a refund, so guess I just need to go somewhere else to eat.

why would she be wrapped in boxing tape? wtf liar.

I don't buy food from Subway anymore. When I lived in Pittsburgh the subs looked like the pictures in the advertising. I had my daughter pick me up an Italian sub from the Subway in Chicago Heights, IL and was mad as Hell at what I received. It was bread with meat spread thinner than the condiments. This was the last straw. I don't do business with companies that false advertise or cut corners. The local deli and Quizno's will be my choice from this day forward.

today is 14/10/2010. at 9 am i went to subway restauran for a cup of coffee. i left the shop and sit in my car start drinking cofee, but the coffee taste like water then i went back to the shop and asked them how do they make coffee . as i used to work in subway i knew it needs 1 full pack of coffee for one time but the submaker who was indian told me that he pour 1/3 of bag to make this coffee that means they are chitting people and making subway reputation bad. i'm not complaining to get the free coffee but i they realy disapointed me even i asked the lokation number but the submaker refused to show me. the address was subway restaurant, at the young street, the corner of grandview avenue, markham.

I think that you should take that advertisement on TV regarding your Pastrami Sub. It looks nothing like what you envision when you see it. They actually put in very small pieces instead of those large pieces you see in the ads.

This is totally fraudulent because the sandwich looks nothing like this.

People are poor and trying to get the best deals in town. Trying to feed their families on what looks like a very huge sandwich.

This is fradulent.

I think that you should take that add off regarding your Pastrami Sub. It looks nothing like the ad when you order it. They put in very small pieces instead of those Large Pieces you see. This is such false advertisement.

The store was located on Henderson Ave in Sunnyvale Ca 94086.

Quit sucking people in to see a sandwich that looks that good.

My name is Margaret (Peggy) I live at 935 Henderson Avenue. Sunnyvale Ca 94086. You have my email. I am just trying to complain against what I believe is a total scam on your part.