Supercuts
Reviews and Complaints

On Saturday 9/15 at around 9:30 am I walked in to this Supercut store to get a hair cut There were 5 people who looked like they worked there, and only one person was given a haircut to a customer. I was the only other potential customer. When I arrived I took off my hat and got a few chuckles (not thing unusual about that with little hair), from two of the employees. One who was sweeping very slowly, and the other who was messing with her hair. Not one of them greeted me. In fact, I sat there for 5 minutes and was completely ignored. I am over 50, so I can only summarize this store discriminates against older folk. If they don't, they are lazy, rude and unprofessional at best. I would say I am not the first older person who was ignored at this store.

I walked into Super Cuts in Shirley NY I told the hairdresser CHRISSY that I wanted ONLY the top trimmed, Well she didnt listen & While I was off guard she proceeded to cut the side of my hair below my ears & I screamed at her She cut a lot off I had to complain to the manager I will report this Salon & WONT QUIT UNTIL she is FIRED!, There are too many COMPLAINTS against them.

I walked in to my supercuts appointment at 2:00. After waiting for ten minutes, I told the hairdresser that I wanted her to use the four. She said "four all the way around?" I said no, and to leave some hair on the top. She then ignored my last comment and gave me a buzz cut. When I complained, she said I should have told her more clearly, and maybe next time I should write down what I want so the employee won't get confused.

I was seated rudely for a haircut because I have long hair and the girl obviously did not want to be bothered. I did not want any of my long hair cut just cleaned up underneath and MAYBE have the ends cut.

I had put my own hair up and she left it that way instead of placing it out of the way to do her job. She proceeded to clipper the shorter hairs only to pull a large portion of my longer hair out of hold with the guard and she PROCEEDED TO CUT OFF THE LONG HAIR AS IF IT WERE NOTHING AT ALL! I said "you are cutting my my long hair", she said " Oh I am arent I" as she continued to cut even more off until I yelled STOP! She asked if I wanted someone else to cut my hair, of course I said "No I just want to leave". On my way out in a very condescending manor she yelled "Happy Easter", as if it was a big joke and I was happy about her treatment of me. This crosses the line and has affected me significantly.

Words cannot describe how angry I am. The length on my hair is from years of growth and their employee cut it off as if it was a joke. Even as I write this email my hair is still falling out from her cutting it!

I am concidering contacting a lawyer to inquire about damages.

I went to Supercuts for a hair cut on McNight Rd in North Hills, Pittsburgh, PA and my face was cut by the hairdresser's scissors in 3 places. I didn't realize until I got home. I was cut so bad it still won't heal. Stay away from Supercuts!

Whilst in Telford I was desperate for a haircut beofre a wedding the next day but being on job seekers had meant I had to put it off, so my hair was badly damaged. I told the hairdresser that I needed a thorough cut and paid £24 for just a wash and cut, didn't even finish it, literally. The hair around my face she didn't even cut! She cut in the fringe and barely layered the back, leaving me skint with still damaged hair! She was neither helpful, or interested in cutting my hair in anyway! So all in all, it was majorly over priced and a terrible cut and I would not recommend it to anyone, I still don't know where to get my hair cut, but am determined to find a better priced hairdressers that does a thorough a job!

I arrived and noticed a 4-5 year old getting a haircut...one stylist on duty. I waited more than a half an hour while she cut his hair one strand at a time. An adult was sitting in the next station and by his tatoos and the stylist tatoos, they were related...

My complaint is: I am 69 years old and have a full head of hair and they very seldom take no more than 10 minutes to cut my hair. Is this kid going to have an audience with the Queen? Is he the stylist's child? Does anyone care about customer service?

I have been getting my hair cut by Super Cuts since 1990 at different locations and I believe this was my last visit. The stylist should be sent on her way...by the way, others lthat arrived after me left before I did! What a way to ruin a customer base...

I had worked as a stylist at a few Supercuts for a few years. I have been a cosmetologist since 1991. Supercuts and Great Clips were the worst employers I ever had! My coworkers were very unprofessional. They dressed like prostitutes. They had inappropriate conversations regularly, even in front of other peoples children. They ususally talked about, bar hopping, doing drugs, sex, cheating welfare, the ### they dated, their tattoos, their periods, their std's, and their newly pierced nipples. I avoided them by cleaning the shop when I wasn't doing a haircut. I was the only ladylike, experienced, moral, professional that worked there in those shops. It was a horrible work environment. They required stylists to do fast 13 minute haircuts, 3 per hour, and sell at least 10% in products. They knew I had asthma, so when they smoked, they would leave the back door open so the stink would come in the salon, so I could not breathe. I would cough a hundred times. Never again, will I ever work for another chain salon with unprofessional sluts! I have been doing hair since out of highschool and I am now almost 40 years old. I have seeen it all. At a salon meeting at Supercuts, the manager encouraged the stylist to show some cleavage and flirt with men. I am a good stylist and have great skills, therefore I do not need to be a slut and show my boobs and flirt with customers. I have gone back to college a few times just so I can escape the business of slutty beauty chain salons.

I dropped my mother off to get her nails done and decided to walk next door to Super cuts for a trim. I have my hair styled like Victoria Beckman. I told her I only wanted about a half inch taken off, my hair was shoulder length. She took about two inches off and literally took random chunks of my hair. It looked as though you gave a five year old a pair of scissors and let them go to town on my hair. There were layers where there shouldn't have been, chunks missing, etc. The bill was $34.00. When I got home I began to examine what she had done and was horrified! I am 47 years old and have had a great hair dresser for 6 years, but because we had to move I had to find a new salon. I called the store manager who refunded only $16.00 because they would not refund the other $9.00 for their water, soap and blowdryer...are you kidding me! and I was unable to get the tip back as well. I went to a high end salon that worked semi miracles to make it look presentable but I am stuck like this for 4-6 months until it grows back. This happened on a Monday and I was very angry to find out that come Thursday the manager still had not even mentioned this incident to the girl that cut my hair. There's no accountability any more! Close all Super cuts!

i went to the salon at 3 pm the store closes at 5 and the stylist informed me that they were closed due to the fact the wait was 2 hours long. 2 hours before they close? i have worked in many of stores and never have we stopped taking customers 2 hours before closing!

I walked into the store after work to get a hair cut from a certin person, I was told that she had two other people in front of me and they were out doing errons. So i asked how long it would be the girl Caroline told me it would be about 25min. so i said I would wait. put me on the list. I stepped out of the store for about 20 min. When i returned she was cutting a guys hair there was another lady sitting there with her little boy who was not on the so called list. Now at this time she had a phone call and someone was trying to get prices on color and cut, she was really rude to the person and slamed the phone down, not very professionel. At this point I was feeling like maybe this was not a good time to get my hair cut. Now she finishes with the man and then informs me she has to cut the kids hair first at this time Ihave all ready waited about 35 min. I asked her what happened to the so called list. She told me the other hair dresser was not finished with her person and she had to do the little boy first. At this point Itold her again that she had put me on the list, she became rude so I decided it would just be better if I leave instead of gettig a really bad hair cut! I have been getting my hair cut byCaroline for the last 5 or 6 times and Ihave taken both of my kids and my mother to her. Bad dession on her part I always tipped her 5.00 . Now she has lost the store 4 costomers she should be called down for her nonprofessionable attiude!I won'be back Thank-You caroline!

I was absolutely astounded by the service i got at supercuts, it was horrible, all the stylists were just mean ### bullies, rude, loud, talking about sex, talking about inappropriate things with customers, talking about there boobs, telling customers, nope, we cant do this style or that style, they get mad and angry with the customer, if the customer doesnt like there haircut, they will say, its not my problem... if you dont like it go somewhere else. its is probably one of the worst salons i have ever seen, it is by far the worst business i have ever seen conducted.

And complaints are never really taken seriously, the boss never writes any of those girls up, and they are just absolute horrible women in there and always have a rude ego to go with them. do not ever go to grants pass supercuts ! and the tools are gross as well, and the floor is dirty!

I have read many complaints about Supercuts, well, I have seen people respond to them by "I am a stylist there and its super awesome OMG"
When I worked at supercuts for six plus years, I saw so many talented and not so talented stylists go through the revolving door of employment, that one could easily fill a stadium with angry stylists.
I could write a book about my complaints about supercuts but I will stick to the most pressing.
Supercuts when they hire you make you go though a training proccess called HSA, I ve seen alot of people say they saw people not get passed, but quite frankly I saw my regional supervisor pass girls because they were pretty. HSA is a enviromental disastor for a company that claims to care. Each stylist goes through at least three manequin hair heads, and those get thrown in the trash when done. Also they make each of there stylists go through recertification yearly, again the same three heads for how many stylists?
Supercuts doesnt want you to have a bond with the stylists. thats why you see so many good hairdressers get fired for crazy reasons. They dont want you to follow the stylist when they leave.
But that doesnt ever stop the managers from handing out their cards on the sly.
They hire girls that are not even done hairdressing school based on their atractiveness, I heard area supervisor June armstrong say that one girl was so pretty that the dumb men would run to get their hair cut by her.
Anyone unlucky enough to get their hair cut by her, were not amazed by her beauty, I saw people storm out.
If this girl worked friday night, sure enough saturday morning would have a room full of re-do's.
I would say take a job there if you like working in a enviroment that wants you to be brainless zombies. and heaven forbid if you ever talk about anything besides their product. They have something called "superpick" which must be whatever dusty old product they have funking around the regis warehouse, it is your job to try to sell superpick to everyone, example one weeks it was a silicone based thick gel. tell me what a old lady who gets her hair washed and set is going to do with a thick gel? I actualy got written up for selling that lady hairspray instead!
and the write ups are another fun thing! they like to write up every thing they do so they can use it against you when they decide to axe you. They tried in my area to "review" a girl weekly till they bullied her into quiting.

If you like being bullied and overworked then supercuts is for you!
I wake up everyday and am I happy I dont have to work there anymore.

I went into Supercuts the other day to get a haircut and your stylist, Danielle cut my hair. While I was paying, she didn't give me a receipt as I was getting my coat on, I noticed her putting in the register that she charged me for a senior cut, but i payed for an adult cut. Just thought you'd like to know about your staff. Also, it's ashame that another one of your sylists, Peggy is late everyday and she's still there. Don't you think it's time to clean up before it's to late?

I went in the supercuts in austin texas in oak hill. I was helped by an ashley, the manager and she was rude from the beginning. From when she took my name, to the haircutt I tried to get. She couldn't follow the easiest of directions. I will never go there again as well as I will file complaint w/ store. I asked for my head to be shaved and I wanted to leave my sideburns. It seems easy enough, but the first thing she does is, *** my left sideburn! I almost fell out of the chair! So I said, what are you doing! And she acted like I never told her in the beginning to leave the sideburns.