Supercuts’s earns a 1.5-star rating from 247 reviews, showing that the majority of salon clients are dissatisfied with their haircuts and styling services.
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dissatisfaction
I went to Supercuts for highlights for longer hair (about 4 inches past my shoulders) and for my whole head. The women then proceeded to tell me that she would charge me &75 for the length of my hair, and then another $80 because I wanted my whole head done. That sounded outrageous to me. She was referring to her little pricing chart when she was telling me how much it would be and it really looked like they were only supposed to charge me $80 which included the length as well as the whole head, but she disagreed with me and said that it would be around $155 total for highlights. I said forget it, I just moved to this state from the East Coast, and where I'm from, we have Hair Cuttery and they would only charge me around $80 for the same length hair and my whole head. The other stylist then proceeded to tell me that the other salon probably didn't do my whole head and I'm mistaken in thinking they did and thats why it was so cheap, and I said "Well, I'm pretty sure they colored all the hair." So she checked and sure enough, my whole head had been done. She said, "Well, thats really cheap if you had it done for that price, and you won't find that here, I can guarantee you. This is an expensive hair town." I was like, Kentucky? An expensive hair town? So I looked up different local salon (not a Supercuts) and I asked for pricing, they told me $75 for my length of hair AND my whole head. I told them what Supercuts said, and she said well I would consider complaining because they were trying to charge you twice. I thought about calling, not with intent to complain, but to make sure the stylist wasn't just mistaken and read the pricing chart wrong. But when I called, they wouldn't give me a straight answer. I asked for the price of highlights for my length (about 4 inches past my shoulders) and my whole head, all she could tell me is that there are five levels of stylists working there and depending on who does it and if they need to use an extra tube of color, and that she can't quote me on color over the phone, so I said forget it. I'm never going to Supercuts again. I tried, but its just been so difficult. And there is NO WAY I would pay $155 for a color job. That doesn't even include a styling!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam artists
WorstCuts this is the right name. People don't get fooled by the name it is not good at all I had a horrible experience with them. They are a rip off. I have never had such a horrible cut in my life. They ruined my hair totally. I told the stylist what it was that I wanted. But she was busy talking to her friend and not paying attention to what I had to say. She was very rude too. After she finished I was almost in tears. I had beautiful long hair which she made like a mop on my head. I was very angry and I asked for the manager o owner any one. I wanted to get a discount because she ruined my hair totally. The stylist said the owner wasn't there. I went home in a way that no one could see what was done to my hair. I was very unhappy and did not go out tell my air grew enough so that it did not look funny any more. Do not go to Supercuts.
The complaint has been investigated and resolved to the customer’s satisfaction.
it's was the same to me . i took my friend there to dye her hair and finally her hair turn out really funny color( the color was not get into the root at all ) and the stylish keep saying it's not her fault and she didnt want to fix it . (wth ?) They charged her 70 bucks for that and said sorry . That's it ! 70 bucks to ruin people hair . this is the worst experience that i never ever have before . i'd rather do it at home than go to the professional hair salon to ruin my hair and rip off people money so easy like this .
discrimination, jealousy
I have been an awesome employee for Supercuts for almost 8 years. I have seen so many stylists and managers come and go from my shop, I remained the loyal employee throughout. During those 8 years, i came to hear stories regarding the area supervisor, Michelle Ortega, through other stylists, including a long term manger, Kim Houston. As the stories got...
Read full review of Supercuts and 4 commentsterrible haircut and stylist
So I decided to give it a try and get a trim from Supercuts since my regular hairstylist will be off for a week. The woman that cut my hair took a look at my hair and said “oh, Honey, when was the last time you HAD a haircut.” I told her about 6 weeks ago and she said “honestly, whoever cut your hair did a terrible job.” I should have trusted my gut...
Read full review of Supercuts and 8 commentshighlights sucked
Marilyn from this store was very pushy and gave me a pathetic highlight job. I should have known better to not let her give me highlights when she suggested I only needed crown highlights after I kept repeating I wanted all-over highlights. Last time I checked, it is the customer that determines the service they want. When Marilyn was finished, I was left...
Read full review of Supercuts and 1 commentdisrespectful business practice
Rude adn disrespectful, and lack of communication skills. 1) This branch, as a whole, continually misunderstands instructions on what you want for your style, haircut. They have continuously mis-understood what we (me and my kids) tell them. THEY ARE NOTHING MORE THAN AN EXPENSIVE BARBER SHOP!! Really, how hard is it to trim split ends and to layer...
Read full review of Supercuts and 1 commentruined shirt
A stylist ruined a shirt with hair color which stained the back of shirt. about an 8" stain. Owner won't return calls regarding the replacement of shirt and no one offered to replace it while there. Are there any laws in SC that require them to replace damaged clothing. Manager is a great person for the store but OWNER, Mary, calls the shots and will not return my calls regarding this.
What are my options?
The complaint has been investigated and resolved to the customer’s satisfaction.
i work for a supercuts and when you get color if you where to read your release/ permission slip to get color it says supercuts does not cover damge of clothing during color processes ... you have the option to remove your shirt and change into a color smoke so youe options none... my advice read the fine print when you sign something.
worst haircut ever
My hairdresser recently decided that she wanted to leave her salon and instead offer very expensive in-home styling, so I was left to my own resources to find someone to trim my hair. My style is very simple, shoulder-length with long layers around the face. I couldn't imagine even a first time hairdresser messing up something this easy. So, I went to Supercuts to try to save some money.
When I went in, I explained to the stylist that i just want a light trim, to get rid of the damaged ends. I am growing out my hair and do not want to lose the length. She assured me that they are trained on all styles and this would be no problem. Then, she started cutting.
They aren't layers, they are chunks. She pulled my hair up over my head and cut the hair straight across, letting them fall in steps to my neck. And it kept getting shorter. I started seeing three inch pieces falling on my lap. "It's too short!" I said, but she argued that it was just the layering. I lost most of the hair around my round face it was inches above my shoulders in the front, just touching my back in the back. I wanted to cry but was more motivated to leave.
When I got home, I was so upset. My husband didn't really see the problem. "You look like a normal mom, " he said. My 16 year old daughter, however, came in and immediately said, "Mom, you have a mullet!" Great.
My hair is my major pride. I work as a gothic and industrial music critic and I've had a dozen styles and colors, from very short to very long, black, white, blue, red, and purple. If I look like a "normal mom, " they won't even let me through the door. Now, more than a month later, all I can do is wear it in a ponytail and wait for it to grow back. I will never go back to Supercuts. The next time I want a cheap haircut, I'm going to give scissors to my 3 year old nephew.
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible experience
Unsatisfactory and unprofessional customer service. Horrible expierence with stylist regarding the haircut I received (It was NOT what I asked for or intended at all, whatsoever) Stylist seemed like I was bothering her on her break or something, Made no attempt in speaking to me or asking any of the normal questions a stylist would ask the client. The original haircut I wanted with a chin lengthed bob w- bangs. How hard is that? She was all over the place, dropping things, cutting my hair without even putting it into clips (soaking wet mind you) She didn't even acknowlege me when I asked questions or even when I told her I wasn't happy at all towards the end. Like...no response at all, nothing... She stood with her arms crossed, all confused when I asked for 'Side swept bangs' When I left, I was so upset...that I had to go to another salon and cut my hair off to fix the mess of ruined hair on my head! I didn't want to be mean at the time but it's almost as if she was mute & I was really wanting to ask her but I didn't :(To top it off, I didn't even see any of the stylist license displayed anywhere in the store! When did that start?) I made so many attempts with that store, after that horrible night for an apology and possible refund-reimbursement which, included calls to the business and showing in person twice. Was told to speak with Regional Manager, "Amancia Williams" about taking care of situation. She had an immense lack of interest in helping me and did not return my call when I was told to expect one. (Said she would be contacting me within two to three days, I got nothing.) Also wrote an e-mail to the 'Regis Corporation' about said experience & still heard nothing back. I even had to put a dispute through my credit card company because of the way I was ignored. I would NEVER EVER go back there and I wouldn't suggest the stylist I saw to even my worst enemy. Yeah, that bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
realy bad hair cut for my husbond when we got home i had to recut it, the waste or £16.50 was not funny, she hairdresser hardly spoke i dont think she even wanted to work.young and not very experianced at all. stay away...as a hairdresser myself i just hadnt had time to cut his hair so i thought id treat him instead of having it done in the kitchen..so total waste of money, nearly went back to ask her to finish the cut and to put it right but my husbond didnt want to make a fuss..
I'm sorry, but i just received the worst hair cut of my life. I asked the lady to cut it with a 2 razor and then blend it in on the sides...then cut it finger length at the top. She used 2 razor all the way up the sides and into the top of my head. After the hair cut I look very similar to Chunk on the Goonies movie. I told her that she cut it way too short up to the top. She then proceeded to argue with me and stated in very broken English that this is the way it was supposed to be because of the round structure of my face.
I never received a receipt so I can not provide you a transaction number. The lady who cut my hair is from Peru. She was very nice however she was much more interested in having a conversation then concentrating on cutting my hair.
I cant tell you how disappointed I am. I have always had good experiences at super cuts in the past, but I will never be going back again.
I am writing this review at 2am in the morning. The reason for this is because I cant sleep due to the frustration of this. This is also the first time in my 33 years of living that I have written a bad review, however I felt this was warranted.
My Father was on a retreat in Destin Florida, The week of the 18 th of June 07 through the 22nd of June 07, He stopped at the supercuts in destine Florida, for a BASIC mens hair cut a Tawaniese lady cut his hair scissors and Buzzers Style a common cut among older men. However she cut his head with the Bussers and sent him on his way. Seeing that it is physically almost impossible to feel pain to the head as he did not, When he returned Home to Atl, GA. I was admiring his hair cut when he turned around I noticed a 1/2 inch Laceratin behind his left ear that probably would have required 2 to 3 stitches seeing that the doctors and medical staff at our local hospital here in Atlanta, Georgia. Said that the wound was to late to be sutured, they did require that we watch him for possible staph infection, Shame on you Supercuts, for not claiming and training your employees to accept responsibilities. If i do not receive a response this compliant, I am taking matters FURTHER!
you can't ask ppl in your area where there is a good, reputable stylist that can cut hair?! you walk in not knowing how well this person cuts hair?! nobody cuts my hair until I know their credentials. unfortunately, you're stuck with the cut for a few weeks. you might find someone that can work "magic" and fix it. go back and speak to her manager/supervisor.
managerial problem
The manager at the Battleground Wa supercuts is a bully. She walks around like everyone is in her way and we have made everyday a bad day for her. I have a big problem with the way this business is being run from one of the stylists point of veiw. We are overworked and are being told to do better." Meet more goals! It will be better for your paycheck if you just work a little harder." Daily speech around there. No warmness. Like she expects an assembly line. The floors are concrete with no cushions. It is hard to work with foot and back or knee problems from the required uniform shoes and inadequate flooring. So what can be done about this? Will I ever hear back from anyone over this? I hope so. A person who treats people like this does not need to be in charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
i totally agree i have been a hairdresser for many years and i see supercuts only hires girls on their looks it seems . if the manager is that bossy or mean it shoudl be reported to headquarters or the better bureau industry i am against the way they treat us stylists in these chain stores. We are expected to be perfect be on time cut quickly accurately and work very hard etc etc and in turn we are treated rude time and time again by these franchises . I say something should be done in the industry and things shoudl change and more people like you should complain til your voice is heard
concerned for all hair stylists
monique
services
I called this store at 4:00pm today, and made appointment at 5:30pm for my son. I arrived the store at 5:25pm with my son, and there were four hirecutters and five customers in the middle of services. I was told that there were THREE customers before me. At 6:15pm, there were FOUR customers called before me, and I was the LAST and ONLY ASIAN being served...
Read full review of Supercutsscams and fraudulent job offers
I went into the Supercuts Arvada store on December 1 2008 to apply for a job. After filling out an application, the manager had taken me back to her office and proceeded to tell me about company benefits, policies, procedures, services rendered, ECT... after that she had proceeded to inform me I was to be hired to replace a worker who had left on maternity...
Read full review of Supercuts and 16 commentssuperbutcher cut
On December 2, 2008, a "stylist" (MAVASH) butchered my hair. Listening to what the customer wants is definitely not her strong point, if she even has one. Intially I thought it was an ok style until I looked in my mirror at home--one side was a totally different style than the other plus a difference of over an inch & a half length. When I walked back in...
Read full review of Supercuts and 2 commentshorrible hair cut
I am new in the area, although I have been in the States for over 20 years now. I went to have my hair cut on 9/27/o8 to a Super Cuts saloom. Linda, the girl that did it, was an inexperienced, dummy. I should've left the chair as soon as I had to explain to her the length of an inch 5 times. I didin't want to be disrespectful. Some times people do not have...
Read full review of Supercutsyou all think your so great
I work at supercuts and I am a great hairdresser as well as my coworkers so all you can kiss my *ss~!
WOW...WHAT KIND OF COMMENT WAS THAT? ACTUALLY IT DOESNT SURPRISE ME THAT A SUPERCUTS EMPLOYEE WOULD SAY SOME ### LIKE THAT! SUPERCUTS SHOULD BE PUT OUT OF THEIR MISERY...CLOSE THAT ### DOWN!
On behalf of supercuts, I wish there was something I could do for everyone who is uphappy with the service they received, or did not receive. Not EVERYONE is like that, and unfortuantly we all have bad experiences and those are what sticks in our minds. I think that my staff is awesome, and I do not stand for rude stylists, and try very hard to give the right and sometimes extra training to have the whole staff be able to give an exceptional haircut. I believe that this is the tools needed to make the salon a fun place for both the customer and the stylist. I hope the some of you will give the supercuts another chance, in the hopes that you will have the right person cutting your hair or servicing you. If you are an employee of supercuts and reading this, this is where are mistakes lye! Are you going to be the person that fixes them and is the exception to these complaints? or are you going to be the next story on here? Theses people were your bread and butter. You can't afford for this to keep happening! Choose to be the person who goes above and beyond!
###ing ###, "I'm a great hairdresser" hahaha. That's the most fake comment I have ever heard. Though there are some kinder employees in supercuts, the majority of them have the worst attitude and service I've ever seen at any store.
For example, two days ago, I went to try supercuts with my brother. When his server was done cutting his hair, he said he wanted to back a little thinner. She didn't even touch the back and cut the front of his hair and said, "alright, done, " without showing him the mirror. I was supposed to be next for my hair cut but the employees skipped me on purpose saying, "I don't want to cut his hair, " out loud in front of me. They skipped my turn and went off cutting other customer's hair.
After fifteen minutes after when it was supposed to be my turn, most of the customers were gone, and some old hag looked at me with an ugly facial expression of disgust. She sits me down and says, "Don't make me waste my damn time fixing your hair like your brother after I'm done."
Supercuts rating 0/10. ### that place.
inexperienced hairdressers
i have my hair cut once a month and i dont have any thing different any of them months.
its a simple cut and i have been going there now for over a year. within that time i have seen hairdressers come and go at least 8-10 people have come and gone.
i went in last month for my usual to find 3 new staff in there, none of them was cutting hair, and i still had to wait 10 minutes. when i did get in the chair and was happy to pay £16.50 for a wash and cut, i was then told i couldn't have my usual grade one on the sides as none of them could do this!
i then settled for a grade 2 at the price of £11.50 as they couldn't do this grade 1 still thinking i was going to get my hair washed too, oh no i paid for a hair cut that would of cost £11.50 without a wash and still didnt get what i wanted anyway.
how can they get away this rubbish service and still charge the prices that they are.
I am a stylist at Supercuts in the Buffalo area and have experienced the same treatment at the hands of a manager. I and the entire staff are afraid to stand up for ourselves when we are reguarly humiliated in front of a waiting room full of people or written up for some small infraction.
And when i say small infraction i mean it does Not involve insubordination., Theft., or un-proffesionalsm. All of wich Certainly deserves documentation!
No ., that would be reasonable.,
Instead i have witnessed and exprienced write ups done out of sheer spite., Any One of us can point out to the manager that if she wants -
1) For us to be at work 15 mins b4 the hour ready to work and presentable (Hair makeup done ect.)
2)OR For us to keep conversations with all customers proffesional (No talk about personal problems., Partying ., Sex life ect.)
3)OR For us to keep cell phones put away and silent and used only on break.
4)OR For us to keep all and any friends or family out of the break room and office. (Ex: No lingering or hanging out of non-employees in employee only areas.!)
5)OR For us not to bring a nasty attitude to work.
If she really wants to set an example of what she expects from us Then SHE should DO IT TOO.!
She not only does what she wants w/out repercussions., But we are all on eggshells that she may SNAP at any minute with verbal abuse topped off with documentation over any small infraction she can come up with just to keep us in fear of losing our jobs and under her thumb!
Some people may say "So go take it to General Mngmnt!"
Well., This is a corporation. And corporations care about the bottom line.. Keep in mind this manager also happens to be a top seller! Her bullying extends not only to us stylists but to the customers.. With a big smile on her face the poor customers never know what hit them till after they've gone. Often with products or haircuts they didnt really want.. But too dazed and embarassed to do anything about it in the shop.
As a result i have personally found myself preffered by more than a few of her clientele..
GOOD!... Right?
Hell NO...Now i am a threat.. No one has a voice in this store., The fear of random documentation is that strong.. Now I have the mis-fortune of being a threat. God help me., ! I just want to NOT be harrassed daily at work.
I am extremely professional., Im asked reguarly when i join a new store if im mngmnt.., Im not a top seller every week w/out flaw., but i am also not the worst. I have years of cutting experience behind me and i truly love my trade and i take pride in my Art and my workplace.. When there are no customers i Clean and organize.Both things I actually enjoy doing on down time.In fact i am kinda known for cleaning constantly..
In addition I am Pro-active in the duties essential to the smooth running of a salon. I have responsibilities i take very seriously., Responsibilities a stylist such as myself is not expected to do as part of my duties or my position. But i do them bcause i have to make contributions to my store in order to feel good about myself..
In short., I am not a trouble maker by any means..I am not even grumpy. I would actually consider myself Emotionally Stable and Intelligent w a few fairly harmless Quirks. I make it a point to talk one on one w people i have conflict with in private in an attempt to come to understanding and peace., A Survival Skill crucial in any salon setting as most stylists know.
On ocassion tho u run into a person who., no matter how neutral you try to be ., Will just simply take everything as an attack and dis-like you for ANY Reason.
My frustration comes from not having control over my future stability bcause of my mis-fortune of having one such person as a mngr. . Its a bad situation Especially in this economy..
She has me convinced that she has had to Beg for my job from the General Mngr several times!., For being a few minutes late Or having a lower than expected sales percentage?
Wow., Really? Maybe if i was smarter i would have informed the General Mngr of you making your shift-mngr punch you in when you were running late into work? I was present for that when you yelled at her for forgetting to do it!
Or how you encourage the girls to personally buy clearance items and... Never mind.
Had i known the hurt this person was capable of inflicting on peoples self-esteem., That she had outright tendencies for verbal and mental abuse., I would have blown her in for that and sooo much more! After all., Do our customers really want to see and hear that?
I have developed recently the habit of avoiding eye contact w my customers... For fear of them seeing the anger or helplesness., dependind on my mngrs well being and wether her personal life is going well or not., For fear of them asking to many questions about whats the matter.. Wich would cause me to lose my intense focus on my customers..
Hard to sell and make people happy when you arent. When you are in constant fear of your mngrs random mood swings.! Oh at first i thought she was a great motivator! Truly! But like i said b4. I didnt know at first., in the beginning..
I really cannot safely give any more information..But if anyone else is in this type of situation.. I am so sry for you.
Please understand i heard several times she had a terrible childhood and i dont wish random bad stuff on anyone.
I just dont know where to turn.. And so ill vent here instead.
Even if the General Mngrs were able and willing to help all of us ., They have simply too many stores to watch over., it simply would not be feasable for them to guarantee protection from re-percussions to a whole store of women.
For Non-Stylists or Students
SuperCuts truly has much to offer.
I want to stress that i have had far more positive experiences with SuperCuts than bad. I would not be half the stylist i am today if i didnt have the opportunity to work for this company..
My opinions are my own and reflect only on my personal experiences with one person.
Anyone reading this who knows or works w me..I hope this helped you feel a little better..
I
horrible haircut, bald spots
I took my 13 month old son to the Supercuts in Kansas City on North Oak last week for his very first haircut. My son if biracial and had very pretty big curls! I went in and from the beginning this woman had an attitude, I should have just left then. So we sit down and I have my son in my lap and I tell her I barely want anything taken off of the ends I just want it evened out. So she asks my what size guard I want to use, so me being a first time mom, never having had a boys hair cut before, tell her that I don't know how the guards work, I don't know what size to use, but that I barely want the ends taken off. So she pulls out the clippers and with the first bzzz I started to cry. She cut my baby's big curly hair all the way to the scalp, I started to cry and told her she was an idiot and that i told her I barely wanted any off. He has bald spots! And it so uneven! She was not apologetic and was very rude, she finished and he had patches and bald spots and it looked like he had mange! So I go to leave, in tears mind you, and she says that will be 10 dollars. I told her there was no way I was paying for this and I asked for a supervisors number or when one would be in. She said she had no number and there was no corporate number as well. The next day I call back and I get the same lady and she again refuses to give me a manager, so I find the corporate number and they offer me a giftcard! Then I finally get in touch with a manager and they ask me to come fill out a formal complaint because they had had complaints about her before and were trying to get her fired. They asked me to bring my son so they could see how she butchered it. So tomorrow I'm taking him in and taking in before pictures as well. I took him somewhere else to see if they could fix it and they evened it as much as could be done, but it seems I will have to have all his hair shaved.
Oh please! Your baby's little afro will grow back. Sounds like you want him to look like a girl. That kid's gonna be very mixed up as he gets older.
poor pricing discrimination
Supercuts has a revised pricing system which charges $3 extra if you request a certain hair stylist. Seems to me to be backwards. A customer who requests a certain stylist may have to wait longer than a walk-in. If Supercuts wants repeat customers and a customer gets comfortable with a certain stylist, they should not charge extra; probably would be better off giving a discount to return customers.
If you want a certain stylist, it is obviously because they are more experienced and a lot of people want them. This is not discrimination. You don't want to wait that long than get someone else. You should not have to pay less to get a haircut from someone who is more experienced. And I bet everyone reading your review laughed at you for claiming this was discrimination and indicating that if you want a well known stylist you should have to pay less because of the wait. Now would that not be "discrimination" to everyone else. In your view no, because you get what you want, even if it is special treatment.
terrible customer service
I walked into a super cuts at 9:35am. There was no one in the store except for the hair cutter rocking in the chair looking bored. She came up to me and asked if I had called first. I said no. Then she asked how many wanted haircuts (I had my two girls). I told her 3 if possible. She then SIGHED, and fumbled through her THREE slips and told me there would...
Read full review of Supercuts and 2 commentsbad haircut and terrible customer service
Went to Supercuts @2:30 today on Olive Way and Denny in Seattle WA. There were only two people working (one cutting and one standing around with her finger up her ### doing nothing). Right away she snaps at me for my name, no "welcome" or " hello". She says it will be 20 minutes because the stylist would be taking a break after she finished with the...
Read full review of Supercuts and 13 commentsSupercuts Reviews 0
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Overview of Supercuts complaint handling
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Supercuts Contacts
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Supercuts phone numbers+1 (800) 737-3535+1 (800) 737-3535Click up if you have successfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have successfully reached Supercuts by calling +1 (800) 737-3535 phone number Click down if you have unsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have UNsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number(952) 947-7777(952) 947-7777Click up if you have successfully reached Supercuts by calling (952) 947-7777 phone number 0 0 users reported that they have successfully reached Supercuts by calling (952) 947-7777 phone number Click down if you have unsuccessfully reached Supercuts by calling (952) 947-7777 phone number 0 0 users reported that they have UNsuccessfully reached Supercuts by calling (952) 947-7777 phone number
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Supercuts address7201 Metro Boulevard, Minneapolis, Minnesota, 55439, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Supercuts contacts
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i guess i was lucky when i was told they were not able to do my colour or my daughters and were very rude . I asked them a simple question about where there salon studio was because i was going to take a class there in the mornign and they said they can not give me any information on this LOL The studio was like 5 feet behind them ! The class was a waste of time the teacheris (bloomfiled NJ) Anita, prejudice and they taught pinch partings and c shape checking when they really should be working on customer service > this was a nightmare experience for me as a customer and a hair stylist and i would advise any talented respectable stylist to work in another salon that respects customers and employess
I am currently employed at a supercuts location in ky. I can tell you most of the employees will pocket the money, I have been there for about 5 months now, and have done only a total of 3 chemical services. From my understanding you have to con people and charge for extra services, if the hair is pass the bra strap my salon will not do it. Another thing that makes no sense is we can only highlight your hair if you want to be blonde, we will not put a blonde color gel in your hair even if your a blonde already... there are no such things as touch ups at a supercuts.. this is a horrible place of employment and for clients to come in. Alot of stylist don't have continuing education so they have no idea what's going on. I worked at a Fantastic Sams for my appreanticeship and there they charged $60 for highlights and $10 extra if you have longer hair.. supercuts is a ripoff!
That stylist was probably gonna pocket half the money instead of ringing it up on the register. Supercuts runs a very crooked business and they treat their employees very badly. I think they pay them less than minimum wage and recently they started cutting hours because business is bad. The company is known to be racist and there are many lawsuits filed in the past and many lawsuits that are presently open and lawsuits that will take place in the future. I wouldn't give them my business anyway...