Swissport International review: Gate service

Hi my name is Dimitrios Talias

We arranged vacations to see our family in Canada...our flight was at 10th of August 2023 , leaving from Rhodes of Greece at 06.30 am to land in Athens at 07.30 am with AEGEAN AIRLINES A30201 A3201 and from there we where flying to Toronto of Canada at 13.10 pm to arrive there at 16.30 of their local time, flight with AIR CANADA A33068 AC897

We where a Family of 7 passengers 1.DIMITRIOS TALIAS 2.PARASKEVI CHRYSANTHI 3.NIKOLAOS TALIAS 4.KATERINA TALIAS 5.ELEFTHERIA MCDOWEL 6.LUCAS PAPAKONSTANTINOU 7.NIKOS PAPAKONSTANTINOU

and at that point I have to inform you that my Grandma that se boarded the plane she is a cancer patient with lots of complication and my Mom is the caregiver of her

What happen is this, first of all we found out at the airport of Rhodes that the non Canadian citizenship passengers need a kind of Visa for Canada, we fixed that..so what they did they put all of our baggage in 2 names ..my name and my Gramdmas ..passenger No 5 ELEFTHERIA MCDOWELL..so our baggage will fly direct to Toronto from Rhodes...I don't know if that was right... Now at the Airport of Athens we went to pass all the controls to arrive at our gate (time approximately close to 10.00 am) and waited for our boarding...they didn't find any problems to our passports neither at the check in neither atvthe passport control...boarding time 1 hour before the flight they informed us there at the gate that my 2 nephews passenger No 6 LUCAS PAPAKONSTANTINOU and No 7 NIKOS PAPAKONSTANTINOU they needed some kind of special paper (special authorization) from the Canadian Embassy to let them through and board the plane all that because they had a Greek passport and Canadian citizenship ...the people that they where working at the gate where very rude and they told us we our not gonna make it to have this paper today so somebody had to stay behind with my two nephews that they are underage...they yell us that one hour before the flight...one hour...we had 3 plus hours in front of us waiting for the boarding and if somevody else had informed us for that we could have done it be ready...I managed to speak with the embassy and they helped me to make these forms right away...what happen is that the system stuck somehow and only one authorization came...so they where telling us either u will leave someone behind with the one underaged kid or non of you all will board the plane...this one guy specifically he was almost pushing us to go inside the plane and threatening...so my Mom ..passenger No4 KATERINA TALIA and my nephew ..passenger No7 NIKOS PAPAKONSTANTINOU stayed back...the other authorization that they needed came 5 minutes after we where inside the plane and before the plane leaves from the stopped position ... I called my Mom to inform her and still they denied the boarding of my nephew and my Mom, the could see in the computer that was ok, but still they refused... I begged the employee's on the plane and still they won't accept to open the door for one minute so they can board inside, as far as i know im sure the plane can have a delay between 15 to 20 minutes in urgent situations...the plane left his stopped position after 20 minutes...my Mom and my nephew left behind with nobody to help them and the people at the gate where still rude ro her and my nephew..My Mom had all her medication of my Grandma on her because they rushed us to go inside the plane and inside this whole panic she could not give us her medication...so one underage kid left behind and my Mom that she is the caregiver of my Grandma...i could not stayed behind because i had my wife and my 3 year old son with me...at the end we managed to find tickets for them to come in Toronto after 2 days that cost us 4.500 canadian dollars for the both of them plus what she had to spend in the airport for those 2 days... My actions to your company are already running by a lawyer... that was so unhuman what you did...