YRC Worldwide
Reviews and Complaints

We paid $4000 in advance for YRC to bring 8 pallets of materials from WI to our office in FL. They show up with 2 pallets, and tried to get my team to sign for all 8 pallets and were combative when me made them note the shortage on the documentation. On top of that, after they lost 6 of our 8 pallets valued at over $4500, they charged us an extra $300 for the use of a liftgate at delivery. The driver had to back up 40' more to get to our dock but did not want to. He had his liftgate down prior to knocking on the receiving door. This company has been in trouble in the past for fraudulently overcharging. Seems they are not only unreliable but also back to old tricks. To top it all off, we are told that once we file a claim. We can expect a resolution within 120 BUSINESS DAYS. We are out over $9000, We need to spend another $9000 to get the materials that we are missing and we have to wait 120 business days while YRC enjoys the benefits of the advance payment that they did not earn.

I had 4 skids picked up on 12/17/21 from Massachusetts to be Delivered to Georgia for an upcoming job. we arrived at jobsite believing everything was delivered as tracking showed it was...lo and behold they LOST 3 out of the 4 skids.

we had 2 men at a jobsite a thousand miles away with no parts to complete job. They Flew back to Boston, we loaded 2 vans with identical items that should have been delivered and drove back to Jobsite. Lost skids located over 5 weeks after pickup and they would not return to me, said they had to be delivered to original destination. No longer needed as work was now complete.

So, got charged for deliveries not made for 5+ weeks, had to pay to get materials sent back to me, wasted mandays, flights, hotel stays, more time to drive roundtrip...filed claim to have these bills cancelled as they did not deliver on time, LOST them for over 5 weeks, we wasted so much time and money on this...they Rejected claiming parts were eventually located and delivered...this is totally unacceptable and will not be tolerated. The ho-hum attitude they have shown throughout is abhorrent and disgusting. Have shipped several times since, *** just shipped 6 skids today. will NEVER Use YRC again ...

price is no longer a determining factor in shipping needs...what good is better pricing when it winds up costig thousands more to fix their negligent practices? SCREW YRC!

My company has dealt with YRC on a number of occasions. Typically for trade show LTL delivery. On both occurrences we have had costly issues.
The first occurrence was July and August of 2019. The delivered a broken pallet that had caused a number of our products to be damaged beyond any useful life. We filed a claim and so a resolution a year and half later for a fraction of the replacement value.
The second occurrence was this previous week. 7.5-7.9. I called and scheduled a pickup and confirmed and re-confirmed that the truck would have a lift gate. The customer service agent was very pleasant and assured me that the lift gate was going to be on the vehicle and that it would be picked up the day it was scheduled 7.8 The driver shows up on 7.8 and sees that he cannot pickup the freight due to the lack of lift gate and recommended that I call the customer service number. So i do and they say that there is no way to get a truck with a lift gate to me by the end of day. With the we re scheduled another pickup for 7.9 between 8 am and 5 pm. On 7.9 I called at 3 pm to confirm the pickup was in route and that the truck had a liftgate. The service agent assured me that the truck had a lift gate and that a driver had been assigned which means they were due to pickup and that the dispatch for the local area wasn't answering the phone. Wanting assurance and explaining the situation that transpired the day before I asked to have an email sent or a phone call once the driver had been sent. I called again once 5 pm had come and I never have received a call. I called the customer service back and they said "a driver had shown up but there was no one around to tender freight" This was absurd because our freight door was open all day expecting YRC's truck. After looking in further to the issues the customer service agent said that the driver saw that the freight pickup needed a lift gate and he didn't have one so he told dispatch to reassign a driver. The dispatch never reassigned a driver leaving our freight to still have not been picked up. FYI THIS WAS A TIME CRITICAL SHIPMENT. They said there was no way to dispatch another truck this evening and they best they could do was schedule a Monday pickup. I let the agent know that was not necessary and that we would take our business elsewhere and would not be relying on YRC for any other freight needs.

We ship product all over the world and have used a variety of LTL carriers but YRC is the worst. We have shipped the same items to Canada on three different occasions. The first two shipments went without any issues but the third was delayed at the border because YRC did not contact the customs broker prior to attempting to cross the border as instructed. After this issue came up, they went back and dug into tariffs and pulled out a vague tariff that they claim allows them to charge an addition $800+ on a shipment the originally cost just over $700. Their comment was "we can charge it so we are going to". YRC will never see any of our business from this point on.

I am expecting a delivery from this company for an item purchased from Overstock. The item was delivered to Manassas, VA on June 23rd. The estimated delivery date on the website for the item to get to me in Alexandria, VA at that time was June 26th. It was then pushed back to June 1st. I called the customer service center and was told that the delivery agent has 48 hours to contact me to set up a delivery time once the item is received and so the latest I would receive a call would be June 1st, which was yesterday.

When I tracked the item today, the delivery was again pushed back to June 6th. There has been no explanation as to why this delivery is constantly being pushed back. I spoke to an agent on the phone today, explaining to her that I will be going out of town on the 8th and needed the item delivered by then. She told me that is not "fathomable", because the item has not moved from the terminal.

This is unacceptable and a major inconvenience. When receiving items from other delivery companies, there has always been an explanation as to why delivery dates are being pushed back. The idea that my item is available but is delayed in getting to me because of lack of efficiency on their end is very upsetting. I don't see any reason why I should have to wait an additional week to receive an item that has been in the same state I reside in for over a week.

This is my first experience with YRC and I hope it is the last.

We are a retail specialty store located in Brooklyn NY, as you may imagine we receive dozens of deliveries every week from our different vendors, those deliveries are done by different shipping companies, among them YRC Freight. We do not have a deck to receive the merchandise, until September 2014, after 2 1/2 years in business, that never was an issue for any of the trucks and driver's delivering the goods until one day we receive a notification from YRC of an unpaid service of unloading the goods using the liftgate for $125, we were never informed or advised for such thing, for months we just ignored their phone calls because we did not know what was about we never hire shipping services and shipping costs are paid by our vendors and reflected in our invoices.
After 6 months we decided to pay because the vendor told us the shipping was paid and what they were charging us was not their issue.

We told all our vendors to stop using YRC, it is unethical to make any charge without warning you that it will cost you X amount of money, moreover if it is the only way to have the job done; if it was the case that they notified beforehand about possible extra charges to the party that hired their services I would not be the one liable for that.
For that reason I would not use or recommend anybody for using their services.

They never called me; I called them; found out delivery from North Carolina to Boston area was already in Boston. Delivery promised for today; promise made yesterday around noon. No delivery was made today. At no point was I ever contacted by any means; on the contrary, any and all contact was made by me. The feeble excuse given was that the truck was overpacked or improperly packed, so that my shipment was stuck behind another, and that other was not delivered today. I said, so, deliver it tonight; pay overtime to someone and deliver on your promise. So called "customer service" failed to get that done, thus failing in the "customer service" realm as well. Now, what do we do about this egregious service?

I am writing to inform you of our experience as a customer of YRC. First of all, our experience has been that YRC is on time about 60% of the time. The rest of the time it is “not their fault”. Once they even lost our $30k machine for a few days. Once they shipped a haz mat shipment across the country without proper paperwork, although I gave all the info to the rep at the time and she said she could fill out the BOL for me. Every time I call customer service I am on hold for 30 mins, the total call usually lasts an hour to an hour and a half while they try to find answers they don’t know. This last shipment has so far taken twice as long (an extra 4 days) to arrive then they promised. As of right now the load is 20 miles from delivery address and it will take them another day to deliver (if not more) and we can not pick up our own shipment. When I asked our account rep why I was not informed that my shipment had an issue he said it was because of the weather and I should “check the news”. When I asked what good that would do he told me to track it online and that would give me all the answers, except when you track online it only tells you where it is now and when it was supposed to be there. If you want to know more you have to wait on hold for half an hour for customer service. Then you have two options, pay them more (more again then the whole cost of the shipment to get it 2 hours down the road) to try to get it there 3 days late (because they screwed up), or believe them when they promise you it will be the first delivery tomorrow (still 3 days late). Then it doesn’t arrive and it’s still not their fault, even though you were promised. So you get to sit on hold for another 30 mins, to get a big Oh well, wait till tomorrow. All in all, IF they deliver tomorrow it will have taking them 8 days, and 48 hours to go the last 170 miles. Their claims dept is a joke. I followed their customer service person’s instructions to put in a claim for the man hours and loss of work they caused us, but it was denied because I was told it was the wrong department and to contact customer service. Not to mention the account rep is rude, unprofessional, and mean. No one at that company will let you finish a sentence, it’s always your fault for not paying more, it’s never their fault, and they can’t help you. So, these are some of the reason we will not be using YRC in the future.

The union workers handle freight with no regards to customer satisfaction.
I witnessed countless times freight being loaded marked fragile being slammed in to trailers trying to get to fit.
Freight left out of shipments on purpose because it was a volume shot and all of it wouldn't fit
Food (candy, snacks) packages being ripped open and eaten.
Freight being lost for weeks on end.
Freight is always late.
Care more about how much a trailer weighs rather than is the customers freight arriving on time
Shipment being loaded on leaking and substandard trailers.
EXPEDITED SHIPMENT IS A JOKE. STIme shipments are not tracked like they should and move with regular shipments YET customers pay more for it
Customers shipments are damaged constantly.
Workers purposely damage freight because they are upset with management.

We had an order shipped to our office. When YRC freight called to set up the day for delivery I asked them if they could call approx. an hour before they arrived here so I could be sure and have someone here to unload since we are not set up for freight (pallet) deliveries. They said no problem and did call and I had someone here to unload. Then I received an invoice in the mail for $ 42.25...their charge for the call ahead. Seriously! I have suppliers on a daily basis that call ahead and never charge. The person I set it up with never mentioned anything about a charge for this. They refuse to do anything. I get pre-recorded msg. now telling me to call them. Every time I call I get someone different. I explain the problem and they say they will talk to their supervisor and get back to me. No one ever does. Now they've sent it to a collections service.

I paid YRC Freight to ship a pallet of household goods from Phoenix to Orlando and paid $450; it was 350 lbs. I picked up the shipment without problem and there was no mention of it being overweight. Two weeks later, I received an additional charge on my credit card for a reported overweight charge of $225. They reported that the pallet was 165 pounds overweight. I now have no way to prove or disprove their reported weight since the pallet has been broken down. They claim that I signed the Terms and Conditions which allows them to adjust for weight differences and I have no problem with that IF it is addressed at the time of the shipment. I think they are just scamming customers like the moving companies do. The booking was made through Freight.com and they have been useless in dealing with the problem. They will only act as a go between and will not help me get a resolution. I will not use either of these companies again.

I have been waiting for almost 3 weeks for this company to deliver me a couch. I bought the couch through Furniture On Hand, and they shipped the couch out on august 15th and I was supposed to recieve it August 31st HOWEVER YRC FREIGHT "couldn't" get it here in time. So I rescheduled and the "soonest" they could do it became the second week in September... then due to labor day they couldn't get it to me until September 10th ... and here we are september 10th, my appointment was from 2-4 ... I WAS NOT ABLE TO BE AT MY HOUSE AT THIS TIME HOWEVER I DID ARRANGE FOR SOMEONE ELSE TO BE... the delivery driver called my cell from the warehouse ONCE... i didn't answer because I was in class, REMINDER: THERE WAS STILL SOMEONE AT MY HOUSE TO PICK UP THE COUCH. The delivery driver decided I wasn't home through a cell phone call... not thinking to ring my doorbell to see if I was actually home. When I called the customer service line she was very unhelpful, TALKING OVER ME, and telling me she wanted to QUOTE "wrap this up" by rescheduling. NEEDLESS TO SAY I AM INFURIATED! They say they will deliver it tomorrow, but what if I don't answer my phone?! they just don't come?!?!?!?! I AM OBVIOUSLY AWARE THAT I HAVE A DELIVERY DATE SET... SO IT IS OBVIOUSLY MY RESPONSIBILITY TO HAVE SOMEONE AVAILABLE TO PICK UP MY DELIVERY OFF THE TRUCK... WHY ON EARTH WOULD YOUR DELIVERY DRIVER JUST NOT SHOW!?!?!? HOW IRRESPONSIBLE OF A COMPANY. I WILL BE SURE TO COMMENT ON EVERY WEBSITE I CAN TO GIVE YOU A BAD REVIEW.

YOU DIDN'T SHOW UP FOR MY DELIVERY DATE!?!? ONE PHONE CALL AND YOU DECIDED I WASN'T HOME?!? IDIOTS.

I signed up for YRC Tracking information of my shipment, with all information of my shipment sent to my e-mail address.

I received 10 up-dated tracking e-mails, between 08/03/2011 and 08/09/2011, and they all stated that my shipment would be delivered on 08/05/2011.

Well, so much for signing up for up-dated tracking information, e-mails.My shipment was not delivered on 08/05/2011. So, I called the YRC Terminal, in Madison, WI. And they said that they had no reason why my shipment didn't get loaded on the delivery truck.

And that all the paper work for my shipment said that it should of been loaded and delivered to me on 08/05/2011.

I was quoted a fee for shipping online and the freight company lost my check. After delivery the invoiced me a new amount almost double the quote. When I found the check with my bank they later came back to me with some xtra charges that should have been in the original quote. They are now lying to me and saying the quote was not valid because I didnt put the quote number on my bill of lading. Well I have a copy also, and its on the front sheet.They just realized the need more money from me for a quote they shouldn't have made.

Hired YRC to ship a gutter machine to us and during shipment they damaged the machine but suggested that I did it when I unloaded it. Took them to court with a written afadavit from the driver that delivered the gutter machine stating that it was damaged when he opened the door. They lied during court to get a lower judgement. Hiring this company cost my nearly $7000. I would hire them to deliver dirt across the street. Avoid this company at all costs.

So my AC goes out in the middle of the hottest month in recent decades. Home Warranty company sends out a contractor, contractor says the air handler is shot. Warranty Company agrees to replace it and will buy the new unit and send to the contractor. Smooth sailing so far. The who are supposed to deliver the air handler are YRC.

Home Warranty contacts me and tells me that the unit has shipped (on a Friday) with delivery on Monday. Monday comes and goes - I call the Contractor, no air handler. I call the warranty folks. They have the tracking number and say that it should have arrived on Monday but guess it will be Tuesday then. I ask for the tracking number for myself and get it. On Tuesday morning I check the tracking number and it says "out for delivery". And that it shipped THAT day and not on Friday. No Delivery, Tuesday.

I check again on Wednesday evening. Hey! "Delivery Date on Wednesday" The contractor must have it sitting in the warehouse and are gona call me in the morning! Yay! NOPE. YRC says it was received but the contractor doesn't have it in their warehouse. So where is it?! Both the Warranty people and the Contractor are now trying to find out WTF with YRC . So not only did they fudge on the date that it shipped, but they also either lied that it was recieved - or they delivered it to the wrong place.

Meanwhile I'm sweating while just sitting at my kitchen table in 90 degrees with humidity.

The tracking tool and email communicaiton is terrible. When the tracking status of the shipping says "NOW ON TRAILER 119917 LOADED FOR DELIVERY" one would assume that it will be delivered the same day. I wasted a whole day waiting for the delivery that doesn't happen.

If you can't provide the right tracking information on your website, then DON'T. If you expect your customer to call to schedule an appointment for delivery, then DON'T PUT THE WRONG ESTIMATED DELIVERY DATE IN ONLINE TRACKING. If you don't care about your customer, DON'T BE IN THE SERVICE BUSINESS.

Terrible Customer Service help/Terrible assistance from YRC Customer Service Manager
On March 10th, I contacted YRC Customer Service to arrange for some very expensive stereo speakers (insurance value of $23, 000) to be picked up from a Colorado City audio store. The customer service representative was supposed to send a fax copy of the Bill Of Laiding to the YRC Colorado City depot. The YRC truck arrived but he had no Bill of Laiding so YRC pickup had to be canceled. I called YRC anCustomer Service two more times and each time no Bill of Laiding was sent. The business owner out of frustration filled out a blank form on the third time the Bill of Laiding was not sent, but he failed to include the declared value of these speakers as well as their correct weight. When I contacted the YRC Customer Service noting these informational shortings, I was told that nothing could be changed after a Bill of Laiding had left the business. I contacted YRC Customer Service the next day explaining my situation and the male CSR thought that I was in compliance with the YRC guidelines since I had the original Bill of Laiding copy that was supposed to be faxed to the Colorado City (891445259x) YRC depot. He also left an EMail message about this problem to the YRC Customer Service manager--Heather Martin. I was contacted by this Customer Service Manager by EMail the next day (Heather Martin/ [protected]/Ext 6924. Ms Martin repeatedly indicated EMail position was that despite three Customer Service goofs that NOTHING could be changed after the order and the Bill Of Laiding went out. Ms. Martin, however, saw fit to alter the poundage declaration on the botched Bill of Laiding. She also had the Speaker crates weighed again a second time and charged me for this service. The next day she sent me an EMail asking my permission to rescind the original shipping invoice (from the first booking) so that she could charge me for a residential delivery shipment. All this correct information was on my original Bill of Laiding. I sent Ms. Martin a very angry refusal letter that I was not giving her permission to rescind my original Bill of Laiding. It is obvious that Ms. Martin plays fast and loose with YRC rules and showed herrself to be completely Indifferent to me as customer. I feel I have been screwed over big time by all levels of YRC Customer Service and including the YRC Customer Service Manger. Since my refusal letter Ms. Martin has not had the professional decency to contact me any further. My speakers are currently stored in the YRC Peru (IL) depot awaiting a time when this mess of YRC Customer Service screwups and Customer Service difference is sorted out. A reprimand should definitely be given to the YRC Customer Service Manager for her indifference and poor service to me as a licensed YRC
shipper.

George Kretschmar
[protected]@hotmail.com
[protected]

We USED to ship YRC for our customers here in West Virginia through The UPS Store. We shipped to hundreds of clients going through many freight carriers that we get great discounts through. I shipped 4 grandfather clocks through YRC for around $300.00 a peice and they are supose to bill our company...The UPS Store. Instead they started billing OUR customers that already paid for the shipments. I called them 4 different times for 4 different shipments telling them they are billing OUR customers. I talkes to a lady the first time and she practically told me I was lying. The other 3 times I talked to a gentleman and he guaranteed me that they would fix the problem. I tried one more time to ship a harpiscord through YRC and guess what...yep they billed my customer again. Lets just say YRC has now lost our freight business. If you guys ever need help freight shipping, just shoot me an email or call me. We get great discounts through many GREAT carriers! [protected]@theupsstore.com-[protected]

Beware people shipping items Freight Collect with YRC...I had a box of books missing from the shipment and this company wants to only pay a claim of $25.00 ...50 cents per pound! The box was worth $324.00 so please be aware that your shipments are NOT covered with this ripoff company when they mishandle your shipments! No where on the Bill of Lading can this information be found...I was told you have to go online to research it but looking through pages of useless jargon...I still see no information...RIPOFF!