Swissport International review: Theft from baggage

On a trip to Austria 4th March 2023 we had 200 euros stolen from our baggage.

I put a complaint to Manchester Airport who passed us to Tui who passed us to Crystal ski back to Tui and then it was suggested Swissport are responsible for the handling of baggage.

I want to put in a complaint against the baggage handlers for opening our luggage for personal gain and assume they were able to scan the luggage in order to know where exactly to look for the money.

We were upset and disappointed as we are supposed to trust our baggage will be safe once it leaves us at check in.

If there are cameras on the staff I am able to provide the photos of our baggage, baggage labels and proof of euros purchased. Also email history of same complaint transferred from Manchester Airport, Tui and Crystal.

We do not want this to continue to happen to passengers and would be grateful if you could investigate the incident. Many thanks