Sylvan Homes
Reviews and Complaints

Sylvan Homes has been the worst landlord I've ever dealt with. Initially, they locked me into an 18-month lease, only to present me with renewal documents about three months before the lease ended, raising the rent despite a slight decline in local rates. A week later, they unexpectedly terminated the lease early, demanding that I vacate the property within 30 days. Despite numerous attempts to reach them through calls and emails, I received no response, was consistently placed on hold, or promised a callback from a senior representative that never came. With only 20 days left and no solution in sight, the stress of having to move so suddenly, through no fault of my own, is overwhelming. Additionally, they sent around 30 vendors to my home to address city code violations but failed to follow through on any actual repairs, merely collecting estimates. How many estimates are necessary before action is taken? Due to these issues, I am now working with a local news channel to expose the horrendous service provided by this company.

If I could give zero stars I would. I’ll give them a star for the neighborhood they chose. My family and I have been living in a Sylvan Home since December 2022. Since then we have experienced several issues with them. For starters Sylvan contractors left wood pieces with rusty nails hanging out of them laying in my backyard after repairing a burst pipe. My five year old, while playing, cut herself on the rusty nails and Sylvan refused to take accountability for the hazardous materials left in my backyard even though they sent someone to pick up the boards and nails. Maintenance calls go unanswered for months. So far I have gone months without a working sink in my bathroom, weeks with a leaking water heater (it leaked for so long it warped and molded the hardwood floors). The maintenance guys came to my home a month after I put in the repair request to fix the floors at 10pm on a weekday. It’s so terrible I cannot make this stuff up! I’ve gone 2 months without a working oven and now that my oven has finally been replaced… the old broken one has been left in my living room for weeks. I even reported a gas leak once and it took Sylvan for 5 days for someone yo come to the house to check it out. For all of these issues I created online maintenance requests RIGHT AWAY! But it takes them FOREVER to do anything about it, if they do anything at all. Sylvan is all about getting tenants’ money and the house you get falls apart right before your eyes. They are completely unorganized and will never give you the contact information of anyone in charge. Customer service is as far as you will get. But make sure u pay your rent on time because the tenant is expected to move in a timely manner even though they move on snail time.

Mold still on on windows, we never received a pool key, shower molded, cracked, back yard flooded — look at the dates — I opened them and they closed them on the same day on most request. They closed many of these without completing the work - look through and see, I repeated myself many times. The people that are working from home are extremely disrespectful and do not care!

I made more service request today, just fix the issues!

Believe every bad review here. I have had one bad issue after another. I call and email and no reaches out ever. Got the keys on the 19th with no AC due to maintenance taping up AC wires they shouldn't have instead of hiring a professional. When the professional comes out, he says my house was a massive fire hazard because it wasn't up to code. The house supposedly went through inspection and pasted days before. Since that inspection, the inspector and/or maintenance left every light on in the house and all the basement doors open, so all the air was going outside, wasting my electricity that has been in my name two days prior. It took over a week to get the AC fixed and the house was over 80 degrees the entire time. I was told by 2 different people that I will have a credit towards August rent, and now 2 different people are saying they have no idea what I'm talking about. All this company does is lie and take your money. They do not care about you as a tenant. I would have never signed the lease if I realized I would have been treated this way. I should have listened to the reviews.

Our A/C went out 2 days ago and when we filed to get it fixed through the renters portal we heard nothing back. When we called the contact number we said it would be forwarded and someone should get back to us during normal business hours (Monday, two days away). We have been experiencing outside temperatures over 110 degrees for 2 months. The indoor temperature of the house since the A/C has been out is above 90 degrees. We have 2 kids and my wife ended up going to a hotel with them so they can cool off. This is our second issue with them ( first was clogged pipes that left us living in sewage water for 3 days) and nothing seems to be an emergency.

I mean they are the worst - unsure where to start -

- in a HOA - 7 months later I have yet to receive the pool or clubhouse key

- when we got the keys no appliances

- they do not fix any repairs

- when we received the keys, no one met us there to do a walkthrough, so nothing was completed that we mentioned to the company before signing the lease, they stated someone would go out to repair and clean house - NOTHING

- we received a letter from HOA stating our dues were past due with a 3rd notice.

- i have maybe 5 months left here and i am gone - to protect my credit

- customer service is horrible

- ceiling leaking, they sent someone and told them to paint over it / leak is back

- i put in over 15 w/o's since Jan.

- moved in no electricity in the kitchen and a few of the bedrooms

I will come back and upload pictures with another review.

Horrible company. They are super quick to be on you if there is a code violation, but they won't fix a clogged toilet for 6 months. Imagine the bathroom next to your bedroom not working for 6 months. it would overflow and make the whole house stink. Not to mention it's been clogged since we moved in. We have to use the guest bathroom this whole time. I opened about 10 tickets, but they will just close them out. Sometimes they will send some cheap contractor to "Look" at it but nothing would happen after that. I have all the pictures and documentation of all service requests that i opened. These WallStreet landlords are horrible. Working on a news segment with the local channel to spread more awareness. Please DO NOT rent or these guys. If someone else is having issues with this guy's, please message me. I would love to cover your story as well.

DON'T MOVE WITH THEM! So many problems with my fiancé place. Water leaks, pest infestation, and flooding. The house smells like mildew and mold. People who have had mold problems know the smell. She has been sick and followed all of the proper steps to get things fixed and they ignore your requests. She went against the reviews to give them a chance, but you should believe every one of them.

https://quickshare.samsungcloud.com/nmfHZbEEj8nz

I observed their “flip” skills after my neighbor sold the neighborhood out to this company. Just one example: couldn’t bother to take the tags ( from the store) off the deck railings and now I get to have drama central next door. The rent is excessive-They are a perfect example of the greed decay plaguing this country . It’s absolutely heartbreaking

First of all I secured this place in Feb2023 just moved in April27,2023 they constantly lie about the things that will be fixed it’s very nice to the eyes but it’s definitely a nightmare this house is worse than living in the projects in New York I had no stove burners they claimed they were going to provide them and didn’t I had to purchase on my own the two bedroom windows doesn’t stay up ( remind you since February they’ve been telling me the windows will be replace or the vendor backed out now the window is cracked all the way across the middle and it doesn’t close all the way) I have NO Access to the mailbox or even know which mailbox belongs to me no key no nothing, a/c runs on 70-71 doesn’t get cool in the daytime but freezes our A** off at night (they said it needs a compressor ( it has to be sent off to corporate for approval it’s been over a week haven’t heard a thing) a few of my wall outlets has no power, it’s been a water bubble I. The ceiling below the master bathroom that’s been reported since feb 2023 all they did was put a poke a whole in it and called it fixed just good enough for section 8 to pass it I have all my emails and text messages from feb 2023 addressing these issues and concerns and this morning I noticed a foul smell from the patio went outside and looked all I see is water running and toliet tissue (Sewer issues ) I haven’t been her a full month yet and that’s just some of the issues this is ridiculous also the after hour maintenance is a joke it was hot in my house 2 weekends ago it was 80-83 degrees I had to go purchase fans to cool down my bedrooms and my back patio door has no window coverings when they actually own several homes in my neighborhood and I views plenty of sylvan homes that was for rent and those said homes had some kind of vertical window coverings I was told by Sherise several times not to purchase the blinds or stove elements because the company would and guess what the company DIDN’T now that statement has been retracted and sylvan homes said they will not give me window covering for patio because that’s cosmetic well that’s the least they could’ve done considering all the hassle to me finally moving in and still living in misery this place cost 1560.00 a month which Is absolutely ridiculous for this hell hole I see court in my future (tried uploading sewer video too long)

The home that I stay in I get rental assistance and I got an eviction notice because of a past due balance, meanwhile I should be paid up! I guess about 3 checks have got lost in the mail but I have been in constant contact with sylvan about and my case worker is issuing new checks and they are being sent out that is 2 for rent and 1 for the utilities, none of this is my fault, and they are refusing to give me a renewal which I understand they don’t have to, but my point is in reality no one is taking the time to see what happened, they just kick you out, I have a small son and can not find another place, if I can’t get a renewal because of back payment, then this is unfair as to my checks have always been sent out early so everything should be there, I would like to get a renewal and this is stress I do not need, it’s like they just don’t care and won’t with you, meanwhile I been with out a fridge for a week now and I had to throw out a ton of food, but that’s ok right? Someone needs to help me out on the renewal my checks are currently being reissued.

Don’t plan on ever seeing your deposit again!

They came into the home when we weren’t there and started removing our stuff a few days after we moved in. He told the neighbor we were squatters. When he realized his mistake he threw our stuff back in the house on a pile on the floor. My husband’s suits, dry cleaning- everything. Smashed my husband’s Stetson hats. Incredible! When I called the company they said they didn’t do it. They lied. I called the local police and he took my neighbors ring doorbell recording. The officer agreed that it looked like someone from Sylvan had ransacked the house. They refused to accept responsibility. Their vendor took the key out of the Rently box that he had used to access the home. The office rep said they would change the locks but they never did. I never felt safe in the home. This is just the beginning. They are crooks! And shouldn’t be in business!

A few days after we moved in one of their reps came into our home and started removing all of our stuff. He told the neighbor we were squatters. When he realized his mistake he threw everything into piles in the middle of the floor, everything- my husband’s suits, his Stetson hat - all just piled in a heap on the floor. He must have had thoughts of keeping my husband’s hat because the headband was switched. When we called the company about it they said it wasn’t anyone from their company and I should call the police and turn it into my renters insurance. They use Rently boxes to hold the keys. The intruder got in using the key from that box. The app keeps records of everyone who accessed the key. I asked her to check the records and let me and the police know who it was. NEVER. HEARD. A. WORD. They said they would change the locks but they didn’t so I have no way of knowing who has the key to my home. Even the police officer agreed that it was someone from Sylvan. The neighbor had a Ring recording of his visit with the intruder. I was never allowed to speak to anyone from their company again. After you sign up you never get to speak to a person again. Just emails and apps.

Don’t plan on ever seeing your deposit or getting anything fixed. They need to have their license to operate revoked!

Was inquiring about a property so tried contacting them just to get more information. No matter what my question was, all I received back was an automated system message, over and over again, as the response. Finally got ahold of someone on the phone after a long process thru their system and she basically told me that they pick first come first serve on applications but then said they picked the best fit... so pretty much contradicting herself. Then I asked if she could just tell me if there's any applications submitted yet for the property and she said she could not give me that information. So I said "I'd like to know if there are any yet and how many so I don't waste my money on an application if there's no point" and she still insisted on telling me she wasn't going to give me the information. Just another company trying to rip ppl off. And the property is listed much lower than the average market rate right now so I'm sure they'll raise the price like the other complaint said, once they see how much you make. Sad these companies are only out to steal ppls money.

Wish I could give 0 stars. Absolutely terrible. Here are the reasons why you should never lease with them, no matter how good the deal sounds:1.) You cannot get in touch with ANYONE there unless you spend hours redialing. This includes emergencies - their "emergency" line is simply an after hours message service that makes a service ticket, which you already can do, in your resident portal. No calls out, no messages sent to anyone. They will be received (or not) when SH opens on Mondays. So say you have a roof leak where water is pouring like a shower head through your ceiling fan: *** to be you, they'll call you next business day! Water main break? Next business day! Broken window? Again, won't be seen or addressed until next business day. 2.) Their voicemail is constantly full, and if you manage to be able to leave one, they do not call back. 3.) If you ask for a supervisor or manager or anyone above the *** you finally manage to reach, you get transferred STRAIGHT to a voicemail for some dude that won't call you back either. You will never speak to anyone higher than the ***. For these reasons alone, it's not worth it. Literally no one cares about you as a renter or customer there, NO ONE. You could have a broken door and they will simply have someone come take pictures of it and leave because the work order has to be approved... no urgency whatsoever. Too bad your backyard is now full of waste from a backed up sump pump, or your AC is out during the 100F summer, or you have no hot water, they don't care. I don't care how nice that house is that you're looking at, or how low their rent is, or how great the location is - DON'T. DO. IT. It is not worth it. I loved this house from the moment I saw it, and it was perfect for what we needed, but now that I know I will never get a person to come out during a true emergency, I am very worried and wish I could get out of this lease immediately. Please, don't rent with Sylvan Homes.

I didn't want to believe that all of these horrible reviews could be true but this company is even worse than I thought. I just want to share our experience so that the same does not happen to anyone else. My husband and I were displaced due to a fire at the end of January and are currently living in a hotel with our two dogs. The repairs were anticipated to take more than a month so we began looking for a new place to live. We were so excited when we stumbled on a "Sylvan Home" that seemed perfect for us and reached out immediately to begin the viewing and application process. First of all, I'm ASTOUNDED that its so difficult to get in touch with someone even from the get go... their response to texts, e-mails, and phone calls is sporadic at best. When I finally got someone on the phone (***) he brushed me off when I tried to explain our situation (multiple times). My questions were also ignored most of the time. Communication is not the only issue with this company. There is also a big problem with FALSE ADVERTISING. The property we were interested in was listed on 3+ websites for $1450 per month. When we started the process to lease it, we were told that it was $1570. When I asked *** to confirm the monthly rent he said he would reach out to his "marketing *** and get back to me - he never did, despite multiple inquiries and I didn't hear from again until they sent me the Holding Agreement. At which time I asked AGAIN about the rent and have not received a response (over 24 hours ago), yet they are expecting us to go to *** And send them the "holding fee." I don't trust a company that refuses to acknowledge my questions but is willing to take my money. We have rented from multiple agencies in the past and have never experienced such poor customer service. There are even more details I could add but I'm running out of characters. Needless to say, we are still stuck in the hotel searching for a rental. Thanks Sylvan Homes.

Sylvan homes is unfair and unprofessional. I started renting from them in April 2022. Maintenance request went unanswered or took weeks and weeks to get someone out. Somethings like the water filling up in the bathtubs still was not fixed even after they was serviced. Had to pay to get the air conditioner serviced out of my pocket and never received anytime of reimbursement or credit. You can never get anyone on the phone that actually could help, just transferred to voicemails, in which i was told these departments dont make outbound phone calls, so why would you have me leave a meaningless message. Last but certainly not least i applied for emergency rental assistance through my county, and Sylvan homes also applied on my behalf. The whole time the process was going on I was sending updates by email to Sylvan homes, calling and never being to speak with anyone in their eviction or rental assistance departments always just a voicemail. Responses from emails took days to get a response if they even responded. I got approved for the *** and a check for the amount of *** was disbursed to Sylvan Homes on 10/31/2022. Sylvan homes had access to the information through the portal just like i did. The *** was to cover the arrears and 2 future months payment which is November 2022 and December 2022. On November *** my house was being set outside and the maintenance men was telling people they could have anything that they want. Im a single parent of 3 children and when I arrived home all my major items was gone. People had came and was allowed to take stuff from my children that i had worked hard for. Now me and my kids have no place to stay with almost all our belongings gone. No matter how many calls i made to Sylvan homes waited until I got approved and the money disbursed to them to then evict me in such a horrible way. This is unfair and should not have happened.

I have had an open maintenance request since Wednesday morning (8/3) for my A/C unit not working at all. I was told on Thursday that a vendor had been scheduled between 8-5 on Friday (8/5). Friday came and then I was told I had to WAIT for the vendor to be approved, which doesnt account for the time for the vendor to be scheduled to come to my house. I was supposed to receive a call back on Friday afternoon, I never did. My AC has been out since Tuesday night. Its been well over 90 degrees everyday in Chesapeake with heat indexes well over 100 and to have no means for resolution yet is unacceptable. I called a vendor Friday evening since I did NOT receive a call back from Sylvan Homes like that was stated to me. The vendor came out Saturday and diagnosed my A/C problem which a part has to be ordered. If I hadnt done this Id still be waiting on Sylvan Homes to help. All the reviews you see from other people are true, this company is terrible at helping their tenants. I moved in back at tue end of May and put in a maintenance request to remove the rently lockbox at that time, its now August and no one has still come to pick that up. I had an emergent electrical issue that I put in a maintenance request for and It wasnt until a week later someone from Sylvan Homes called me about it, which I had callled a vendor and got done myself. Your company says you dont reimburse if we dont use your selected vendors, but when using a Sylvan vendor actually a possibility when you dont return calls or dont bother helping with maintenance requests. So yes I went a paid for this A/C vendor to get my A/C fixed because waiting any longer would put my family in peril. And I am sending Sylvan Homes the *** and if I dont get reimbursed, Ill just hold it out of the rent or we can go to small claims court. There is no reason for this company to be this bad at customer service. Everything you have read is true about Sylvan Homes like they really need to put under review.

Me and my husband have done everything your company has ask of us from beginning to end and have paid deposit along with rent upfront and our rental property is still not livable. This is the last thing we were expecting to have to deal with as we are preparing for our first child but now we are having to constantly try to track down people from your company just to communicate which shouldn't be as I stated in my emails. My next step will be legal action because at this rate me and my and soon to be newborn is will not be able to live in this property.First *** We moved in April 29th and had multiple things not done prior to us getting the keys. It will be a week tomorrow and we have still been unable to stay in the home due to these issues! As a new resident with your company this is very unacceptable given the fact we had to pay rent for *** prior to moving in just to have all these issues starting our lease with the company. The work orders were place on April 29th and I didnt hear from anyone until Tuesday *** 3rd from a guy name *** who said he was with the company to process our work order. He stated someone would be in touch to schedule when they will come out and I have yet to hear from anyone! Second *** Good Afternoon, We moved in April 29th and had multiple things not done prior to us getting the keys. It will be a week tomorrow and we have still been unable to stay in the home due to these issues! As a new resident with your company this is very unacceptable given the fact we had to pay rent for *** prior to moving in just to have all these issues starting our lease with the company. The work orders were place on April 29th and I didnt hear from anyone until Tuesday *** 3rd from a guy name *** who said he was with the company to process our work order. He stated someone would be in touch to schedule when they will come out and I have yet to hear from anyone!

They withheld a large portion of security deposit and have not sent the rest of the money. Prior to moving out of our home, Sylvan sent us a move out checklist detailing the steps they wanted us to take to clean the house upon vacating. Included in this document were examples of things that qualify as normal wear and tear, and things that are considered negligence or abuse and would incur charges against our deposit. One specific item in the "normal wear and tear" category was holes in the wall from hanging things. It even cited an example where a landlord tried to withhold a tenants deposit over holes in the wall, which resulted in that tenant suing the landlord, and a judge ruling that holes from hanging things was normal wear and tear and did not warrant additional charges. This document was signed by myself and a representative of Sylvan. When we moved out and received our determination, we were being charged $175 for paint touch ups. Included in the determination were pictures taken by a representative of Sylvan, showing pictures of marks on the wall where I had patched the holes with spackle. It should be noted that nowhere in the move out list was there any mention of not filling in holes. When I raised this concern with Sylvan, I was told that it would be reviewed by management. Over a month later, there has been no contact from Sylvan. We also have not received ANY money back from them. Our initial contact regarding the deposit was made on January 11, I emailed them about the charge the same day, and received their response the following day, and never heard from them again until I followed urlp a month later. On Feb 9th I contacted them inquiring about the status of our refund, and was told that it had been sent out and they would look into it. I still have not heard anything back from them. Additionally, when I was told that the check had been issued, the Sylvan rep told me the dollar amount of the check, which had not had the paint charge removed.

Our lease with Sylvan Homes ended on 7/31, in which it stated that we would go directly to a month-by-month lease, with charges, if the lease were not signed. Before our time was up to sign the lease, we received an email about terminating the lease, stating that we must move out in less than 60 days. I took a screenshot of our lease and included it in an email reply that we had not been given 60 days written notice on any termination, and the information about us not signing the lease and going directly to a month-by-month lease as is stated clearly in the lease we signed. On the rare occasion that we receive a response, we have been told multiple reasons as to why our lease was terminated- none of which match. We have yet to get anyone to explain why their end of the lease was not upheld, giving us a 60 day notice. We only need this house for less than 6 more months. We have emailed as many email addresses as we can find, countless numbers of times and have documentation of each email. We have called daily, multiple times a day, only to be put on hold, or the phone never gets answered, or if we actually have the chance to leave a message, nobody has returned the call. One person told us that we needed to escalate it to management, which we agree and would prefer, but again, cannot get in contact with anybody at all over any form of communication. This has gone on for more than three weeks. I cannot imagine a company with paying customers not even be able to speak to the people they pay each month, much less imagine kicking out paying customers that only need less than six months more, for a renovation. I cannot imagine any well-run business allowing a customer to make over three weeks worth of calls, messages, and emails and never respond. We are willing to do whatever is needed, but cannot even discuss this matter with a person that can make a decision or uphold a lease. Given the complaints on this board and more, I am in shock of how they are in business.

Sylvan Homes purchased a home in which my wife and I were already tenants, from the individual with whom we originally signed a lease. We were informed of the sale by our former landlord and cooperated with home inspections, which were poorly executed. Multiple attempts were made to violate our legal right to 48-hour notice prior to having someone enter our home, and communication from Sylvan Homes was nonexistent.Following the Sept. acquisition, no one from Sylvan reached out to us in any way. With great effort and much delay, we obtained information on paying rent via wire transfer. Payments have been submitted prior to the last day of the month, and accepted on the receiving end in each instance. Following our first rental payment, with no prior notice, an agent of Sylvan Homes posted an eviction on our door for nonpayment of rent. They were difficult to reach to resolve this, and alarmingly judgmental and dismissive of our concern. Initial response was "You have not paid your rent, and must pay the full amount plus late fee or face eviction," ignoring evidence of payment. They did not acknowledge receipt of payment until one day before the expiration of the stated two week eviction window. This has since occurred every month, with the only distinction being we have not received another eviction notice, perhaps because we proactively reach out to tell them we have paid. Said emails are always met with claims to the contrary before the payment is later acknowledged.We notified them a month ago of an unresolved and major maintenance issue which the previous landlord was informed of and failed to resolve, and they have not yet resolved it. There is a pine branch touching the powerline to the house, and power blinks almost daily.They now want to void our lease without cause and force us into a new lease with higher rent, and threatened to charge a higher month-to-month rent if we don't. We sent back our active lease (through 2/28/22), and they have not replied.

To Whom It May Concern, we previously had an unresolved case with Sylvan Homes and were informed by Ms. whom was excellent, to re-open a case for a different claim. As stated in the previous claim, it continues to be awful with Sylvan. Sylvan has still failed to resolve the repairs needed on the house from move in which was March 2022. Also, we continue to get notifications and calls that there is water leaking, but Sylvan has done nothing to address it and our bill continues to climb. Sylvan sent countless contractors out since March but no one fixed anything. We have a plumber here today (11/2/2022) and as suspected we have been losing an excessive amount of water each month from the master bathroom toilet and the middle bathroom upstairs because of Sylvans failure to address the issue at move in. As a result, we have been paying extremely high water bills each month. The plumber indicated for a household of two the water loss has been more than double as a result of the bathrooms. There have been several contractors sent to our rental since move in and no one has addressed this until the plumber today. Which is now 9 months into our lease. Sylvan has mentioned offering concession for the water bills, but we have not received any formal number or writing to indicate when and if that will happen. Sylvan also randomly continues to send us email notifications daily regarding "lease termination" agreements. As paying tenants, we have never requested to terminate our lease, because to be honest we did not know that was an option. However, at this time we feel it is the best option for us as Sylvan has failed us since we moved into this rental. We have paid rent each month despite moving into a house that was not ready, and despite the ongoing unresolved issues. We are seeking help to terminate this lease and receive refunds for the water loss since move in. Thank you in advance to Complaintsboard.com for all your support.

I was scammed at one point out of my house last year by ppl saying they own my house etc. Long story short i come home from a long day of work only to find that this company has come to my house...changed my locks by breaking in to my house...broke into my bedroom...went through my things. Opened the other doors in my house.i have been here over a year and was going to pay taxes to own it...then they leave a note on my door and says i abandoned the property but i have utilities on there in my name and that im delinquent and i owe them nothing...they never met me seen me etc them said they made attempts to contact me when they don't have my phone number or any of my information..my kids asking me wat is happening and i couldn't explain it...they broke into my house and changed my locks then broke into my bedroom and went through my things...i don't appreciate it at all...noone has been not one time since ive lived here in this house...i had been trying to watch my house for the taxes bcuz i wanted to own it for my kids...they r very unprofessional...they came in my house while i was not home...im a single mother whom out of all this time been trying to provide for my kids...it is so unfair that they came here and illegally locked us out of our home then the fact that instead of leaving a card to introduce or call they came and locked me and my 3 kids out...and saw that my belongings were inside...instead of doing it the right way they came when i wasn't home and illegally locked us out...that was WRONG...by law if they wanted me out we would be in court wit proof of an eviction lawsuit they claim...i was here before they even took over...a whole year ive lived here and was preparing to go to tax office and pay..i pay my utilities...i kept the upkeep of the house from the yard to the plumbing...so for them come here and do this absurd...didnt have the decency to even leave a card to talk/negotiate before illegally locking us out..im very ***..the reviews speak

My AC unit went out last Wednesday I called sylvan homes to come and fix it. It was July 27th when I called it took 3 times for someone to answer they told me they would have someone come fix it. I called the next day to see if anyone is coming out to fix my AC unit and they said they had a vendor on board to come fix it. It is now August 3rd and sylvan homes Maintenance people still have not come out to fix it. It's been 88 to 100 degrees in my house for a whole week now I got a 4 yr old daughter and pets at home and also me and my fiance in that house. On top of that we been fighting sylvan homes to get our account back to normal. I spoke to *** on Friday for the money I owe them of *** he said I can give him the money on Monday that was on a recorded line on their end and also suppose to be written down in my account. Monday came he called me while I was working asked him to kindly call me back between 4pm and 4:30pm he never called I called him 6 times from 4:15pm to 4:59pm to get him or someone on the line on Monday Aug 1st. No answer. I called on Tues August 2nd it took me from 9am to 10:59am to finally get a hold of someone from sylvam homes. The lady who I didn't get her name but it was record on their end. Who she was but I asked her if I could pay the *** since no one answered me on Monday August the 1st. She said she can't do partial payments I told her it wasn't a partial that was the agreement arrangement that me and *** had verbally and written down on their end. They would not take my money and now I gotta owe them *** instead of ***. I think they are slumlords and just want your money and not want to answer the phones nor help fix problems with your house. If you look at the images I uploaded the phone number for sylvan homes is ***. There is proof of how many times I called and only got of hold of two people out of the amount of times I called. I paid them July 15th of the

October 20, 2022, I filled out an application for Sylvan Homes and was approved. I have HUD vouchers to *** County. It was in contact with case manager, and she explained she never received anything and it was already a month went by. Eye contact Sylvan Homes, and couldnt get a hold of the leasing agent that was assigned to me. Finally a few weeks went by and he finally called me back to tell me I was denied through his underwriter through the *** for only was approved *** explain to him that my case manager never received any information so the information he is getting was false information from the wrong house authority. I explained to him that he would need to contact *** County *** and gave him the proper email and contact information so that the underwriter could get the right approval amount. And a few days later, she reached back out to me and described again that I was declined due to my house vouchers being only available at ***. I explain to him that I spoke with my case manager, *** From *** county, *** and if they hadnt received any information about my case and she said, maybe there reached out to the wrong authority so again, I wrote to him and explain the situation that he had false information and he again said he would reach out to the underwriter and fix the problem. Its been going on for a few weeks now. Just this morning he again informed me that are underwriter said that the house authority approve the only of *** again informed him of that information isnt true. I spoke to my case manager this morning and she again, so she never received anything from Sylvan Homes. He again says well can I get you into another house thats worth *** but I told him I can only get a house in *** county and again my vouchers are more than *** my voucher for ***. I spent $50 on the application and was approved and now that Im approved. And they wont give me any contact information.

To whom it may concern @ Complaintsboard.com Reg: Sylvan Homes LLC,I Am Requesting an "IMMEDIATE REFUND for $100 Application Fee, as well as an additional $5K settlement for discrimination, illegal misconduct, pain, suffering, and for Sylvan Homes allowing this misconduct to continually go on. for ***. in ***, . due to Illegal misconduct, dishonesty and discrimination. Per our conversation last Friday November 4,2022, I was advised by ***, and I quote her words; "Don't Worry" everything is done and fine, you'll hear from me on Monday with the information to move forward with renting this property, in which you never did reach out, return our phone calls, or even bother to read or reply to emails. I was also advised by 2 other employees at Sylvan Homes LLC, that I was the first applicant on this rental property, and approved. And, that I was also the first one to pay the $100 application fee. You stated this morning during our conversation that it's first come first served. Well, I was the first (applicant) person, and I was approved. Therefore I should be the person moving into this property. This is a 3 bedroom + 1 Bath home, and has never been classified or listed as a 4 bedroom by the city and state of ***. The rent amount on this home is under $1500, and my 3 Bedroom Section 8 Housing Voucher is over $1800 in which the owner accepts. The Voucher is more than enough to cover the cost of the Rent plus utilities. I am disabled and suffering from potentially fatal illnesses. I relocated all the way from ***, and I am a single Mother on a set income, with a child that just entered her first year of College. I can't afford to just give away money or be a victim of company scams. This is inhumane and unethical to do this to me or anyone else. The owner of this home and of Sylvan Homes needs notification of this issue so the employees can be reprimanded. This company's reviews and Complaintsboard.com reports are unbelievable and unacceptable.

My daughter and I moved into the house end of February knowing there was issues wrong with the house. When I did the walk through I had noted every issue so I wouldnt get dinged at the end of my lease. Come March 10th my daughters closet in her bedroom started to leak water through her ceiling when it was raining. I put buckets down and soaked up the water with towels. Its now July 12th and no one has addressed her closet. Within moving in Ive put in many work orders with vendors not showing up when I took off work. Coming to inspect but not following up with the issue. My laundry room floods when my washer drains, my air conditioning doesnt blow in my bathroom or in my room. The worst issue has been going on for 3 weeks now! It started on June 22nd, when I took a shower under my toilet would flood my bathroom. Its now to the point where I cant shower past a few minutes, flush, use the laundry room or kitchen without my bathroom flooding. I have been calling everyday, sending emails, leaving voicemails on extension #1 ***, #2 transferring me to *** which I would leave multiple voicemails, #3 which *** or Mj would answer at times. Advising me they are emailing *** (supervisor). After living in our house with no access to our water for two *** finally reached out last Thursday July 7th. Stating he was unaware of my situation, he comes in when issues escalate (through *** and Mj have been emailing and Ive been leaving voicemails daily). He put my daughter in a hotel until the 10th (Sunday) which the office is closed. I had to call and call the office Friday to extend our stay. *** (director) approved till today, which *** was supposed to call me back to put us in another hotel per *** and Ren. Were at our house with no running water awaiting calls from the office. I have to call the office for a follow up every minute or I wont hear any updates. I paid my rent this month for a house we cannot stay in. *only bathroom

Tenants and landlord established a Lease at an undisclosed location on March 3. The home was approximately built in an unspecified year. I will be identifying several issues that have arisen during our tenure at this address. 1. There are NO SMOKE DETECTORS / CARBON MONOXIDE DETECTORS anywhere in the home, nor basement. There are no pictures for documentation.2. Due to extreme moisture / dampness in the basement, there is mold / mildew along the walls (See Basement photos). This is extremely concerning as the Furnace and HVAC ventilation system routes through the home from this area. The health concerns have been reported to maintenance on numerous occasions. Due to basement flooding and mold / mildew, many personal items have been ruined and have been thrown away.3. In October - a large Oak tree had fallen on the property - thankfully, it fell away from the home (See Fallen Tree photos). The tree was blocking the road to a nearby cul-de-sac (Yale Circle) and workers came out to cut the tree back to the property line. The debris remained in the yard until late April . After multiple requests to Sylvan Homes to remove the debris - for safety concerns - it was finally removed after 7 months.4. During this time with the tree debris, the city began excavating the property to add water lines for fire hydrant placement (See Yard Excavation photos). This took over a month - while the tree debris from Item #3 above was still in place.5. On multiple occasions, we have submitted maintenance requests that our refrigerator will not make ice, let alone keep cold. Maintenance came once - only to inform that a specialist would need to come out to inspect and repair. This has occurred at least five times - the latest being Friday, October 7, 2022. The Electrical Panel for the entire home is in the basement. It is not labeled (See Electrical photos).Even with all of this, the rent has been paid on time for (32) months.

Sylvan let a tree from their rental property we warned them about fall on opposite neighbors house. Many dead trees on my side too. Wont answer calls. Sylvan Homes let a tree that was obviously dying and coming uprooted and leaning towards the neighbors house fall and destroy the house while they in it. If this was unavoidable it would be one thing , but it was leaning obviously dangerously for atleast 1 month and within that time they were instead paying contractors to spruce the house up so they could rent it. I even told the contractor to warn them and he confirmed that he did call and mention it and how urgent it was. This leads me to believe that they showed complete negligence to the safety and well being of their neighbors. I have been trying to reach them about multiple trees that have been certified by an arborist to be dangerous and in need of immediate removal and only connected an estimated 4-50 call attempts, in all four of which i was told I would be contacted as soon as possible by a supervisor and twice was forwarded then disconnected and upon my attempts to call back at the extension provided i recieved no answers or returns to voicemails. I sent a certified letter to Sylvan Homes with the arborists write up on the dead trees that are on their property and dangerously close to my house. I still can not get in touch and have recieved no attempt at being contacted by them. I am worried about my families safety and I cant even legally remove these trees myself if I wanted to because they arent on my property. Called sylvan at 9:26 AM Jul 9 and the respondent said they have my problem of not getting ahold of main office alot and they cant promise anything but they filled out submission form and sent it up the chain with info about my situation and the urgency. He didnt even have a number to forward me to and the only way i can reach them is by asking about renting but they can never help me or give me any other number or supervisor. I desperately need to get in touch with somebody from Sylvan Homes who can do something, or I will have to resort to the law.

I have been unable to reach them for several maintenance issues at my rental home that have been going since June 10th. They don't answer the phones. I have rented from sylvan homes since September . They are very hard to reach for any maintenance issues. In June I put in 3 maintenance request that all went unanswered. I looked on June 29th and 2 of them said completed despite me never having heard from them... On July 1st my power in my home had kept going off and on. This has been an ongoing issue in this home since I moved in. Someone came out back in October/November to address the situation. The gentleman didn't speak a bit of English and I had to communicate with him via a translation app. He didn't fix the issue to which I made another request for maintenance. Another guy came out and he stated that this was a older home and it couldn't take what was plugged in. Mind you I have a traditional family with regular appliances, TVs, lamps, electronics ext. he replaced a few breakers which seemed to fix the big issues. The power on one side of the house continued to flicker here and there. I didn't press the issue. This past month it has been going off, blowing breakers, surging heavily. I started calling them on July 25th. The maintenance line rings non stop and it says the mailbox is full and can't accept messages. On July 1st the power completely went off on one side of the home. I called several times and then decided to call the leasing office instead. I reached someone right away, Anna I believe her name was. I told her what was going on and she seemed concerned. She states that she would get management on it as they take this very seriously. I waited two days and no one called me, emailed or came out. July 3rd came and my power was tripping out all day long. I called their office 100 times. I emailed everyone whom I had talked to at their company and nothing. For something they took seriously, I have heard nothing! I have no power in half my home. This is a fire hazard! Not even to say it is an inconvenience... I have power cords ran from the other side of the house just to keep things going. I pay $1480 in rent a month to a company that doesn't care about its tenants safety, the home they're renting nor basic human rights. I want this fixed. I paid $2200 deposit to rent this home. I would like it back so I can rent a home that has working utilitys

Lack of Professionalism, Quality, Responsiveness, and Value Sylvan Homes broken lease terms due to Non-repair. Home is uninhabitable. Lack of Professionalism, Quality, Responsiveness, and Value Sylvan Homes has failed us. We had a tree fall on our home in April and have been living a nightmare ever since. Sylvans lack of care for their home or their tenants is incomprehensible. We have been living in their damaged water filled home with insects and water steadily coming in since April. Today after months of emails, photos, videos, maintenance requests and phone calls and leaving voicemails, a maintenance man(he is not a roofing contractor) calls to say he will come and access things after he finishes his hot water tank job. He arrived and stated he wouldn't live like this and neither would Sylvan! He said this is unacceptable to send maintenance after all this time of non-repair and they dropped the ball big time! We agree, this is an unacceptable response to the major repairs required here. Where is the licensed contracted roofing company showing up with wood, roofing shingles, tar, gutters, soffit replacement equipment. Where are the plasterers, painters, cabinetry, drywall and flooring professionals to fix this home! We have been beyond patient and living in squalor for months paying high rent as they have demanded. We offered to use the rent to start repairs and were insured they don't accept partial payments and to pay rent our rent or else. This home is not up to code or a minimal standard of living. We are beyond frustrated with their lack of action, communication, and sense of urgency in this serious problem with their home. The lack of care for their home and tenants well being is beyond unacceptable for the minimum standard of living. Another maintenance man coming out is unacceptable, you need a contracted roofing company to do these repairs. Where is the roofing company, where is the mold tester, where is the painter, drywall, and plaster licensed specialist? They keep closing out our maintenance tickets as completed with no work being done. They're treating this like a joke, but we have been living through this nightmare for months. The best thing at this point since they have not responded to moving us to another Sylvan home, is to let us out of this lease *they have brokenand return our security deposit. This home is uninhabitable. They aren't responding to any of our request or concerns. They are slumlords! Run, do not do business with Sylvan Homes! I'm surprised there isn't a class action suit in place against this "company". I would give them a -100 rating if available! Sincerely absolutely beyond disappointed tenants.

I was told my security deposit money was in the mail April 30th. I still have not received it. They keep lying about my money! THESE PEOPLE ARE HORRIBLE! I will never ever rent from them again! They never answer the phones nor return phone calls. My refrigerator was broken for 3 months. I called over 10 times for them to come replace it. They came on 3 occasions trying to just put little pieces together so it wouldn't make noises. It continued to make noises. I kept calling explaining to them that it was broken. Finally, after 3 months they decided to replace it. My sink in the kitchen started to leak. I called them over 6 times telling them I had to have buckets under the sink due to all the water; of course it took 2 months to fix with 2 maintenance men. Then, 2 big tree limbs fell in the backyard. I sent pictures to them on multiple occasions and explained to them that the tree was leaning and going to fall very soon. Of course they didn't care. After telling them about the trees for a year and sending pictures, the ENTIRE tree fell and hit the house smashing through the roof. The following day two more trees fell. The firefighters told us to leave immediately and cut the power to the house. I had to pack, leave and move everything out within 6 hours due to rain pouring into the house and flooding it. Once that happened they still didn't answer the phone until many days later. NOW I have been going through this issue with getting my security deposit ($929) back. When I call they NEVER answer the phone. After finally getting in touch with someone through 15 emails, Jasmine *** sent me the refund paper that my money was sent April 30th. I HAVEN'T RECEIVED MY MONEY! I kept calling and calling; emailing and emailing and no answers. Now Jasmine says "well since the virus we are behind" and that she will get back to me. So why lie, telling me and send me the paperwork about my money being sent, if you haven't even sent it off? Of course, no one has contacted me back and I'm getting fed up. I called customer service and asked for the corporate number; they kept sending me to Jasmine. I'm sick of this and I'm going to just call a lawyer because I should not have to go through this to get my money back. I wouldn't even be in this situation if these people did their jobs and came to cut down the trees before they demolished the home WHILE I WAS INSIDE. I am disabled and have told them that I am homeless and waiting for my money to help me move into somewhere else. I'm putting my life in danger being out here during this virus because they can't handle their *** business. Do they care? *** no! All the expenses I had to pay for moving out the same day, storage units, hotels to live in, applications towards other rentals is ridiculous. They don't care about the people who are paying them rent. Lawsuit is the only answer.

This company lies & wont contact you back. Put me in a home with RATS PLUMBING NOT HOOKED UP WORST CUSTOMER SERVICE FROM "MANAGEMENT"! We moved in on July 1 it is now July 21 and we have had nothing but issues since day one. We moved in and everything was filthy the cleaning lady showed up the day after to clean while we were walking out of the door. We used the oven and it smelt like rat or mouse feces all throughout the house. And all the vents there is termite poop and rat poop and of course there will be urine. Every night there are noises like animals in our attic and our walls in our flooring under the house. They will not answer the phone at all and make up excuses for everything. I have not even been here for 30 days and they are worthless liars. They blow up your phone to get you into the house To get all of your money and then they don't know how to answer their phone after you're in here. The AC doesn't work on one side of the house. The plumbing when we moved in was not even hooked up to a line and was going out to our backyard. The plumber came out and removed our toilet because the floors were rotted and I'll have to be replaced. They found wires and trash in the plumbing lines most likely due to rats because the plumbing lines were not hooked up for a long time. The attic is filthy with with to get all of your money and then they don't know how to answer their phone after you're in here. The AC doesn't work on one side of the house. The plumbing when we moved in was not even hooked up to a line and was going out to our back yard. The plumber came out and removed our toilet because the floors were rotted and all have to be replaced. They found wires and trash in the plumbing lines most likely due to rats because the plumbing lines were not hooked up for a long time. The attic is filthy With termite and mouse poop that all came down when we looked to figure out cable situation. Not only that there was no tap hooked up for Internet or cable so who knows how long this house has been vacant. There are ants everywhere and there are even lizards living in the house which are understandable for Florida living but still this is not acceptable conditions to move into and you expect us to wait around and you act like you don't with termite and mouse poop that all came down when we looked to figure out cable situation. Not only that there was no tap hooked up for Internet or cable so who knows how long this house has been vacant. There are ants everywhere and roaches, this is not acceptable conditions to move into and you expect us to wait around and you act like you don't care about your tenants. My child is deathly afraid to sleep at night because she thinks something is going to get her. congratulations you moved in a family and now have them living in hazardous Living conditions. Also some of the windows don't even have locks and you expect me and my child to be safe here? No screens on some of the windows as well.

Refund of holding fee/security deposit for a property that I am not assuming occupancy of. I applied for (and was approved to) lease a property at 6931 Hickory Log Road. I subsequently paid the holding fee of $1470.00, which is equivalent to one month's rent, as this holding fee would transition into a security deposit. A week or so later, I contacted the company and made an inquiry as to being to access the property again (for window measurements, etc.) and was told that people would be accessing the property on different days doing various inspections, and that I wouldn't be able to access the property until the inspections had been completed. A few days later, I drove by the property and noticed that the "for rent" box and "for lease" sign was still on the property. I contacted the company again to once again ask about accessing the home and to inquire about the for lease sign and box. I was told that once the inspections were complete, the sign would be removed and the box would be removed as well. A few days prior to my move in date, I contacted the property to once again inquire about the inspections. I spoke with another representative who advised me that there are NO inspections scheduled, and that I would not be able to access the property until my move in date. With a tremendous amount of skepticism, I did some research, only to see that most of their Google Reviews were very negative. I decided that it was best to not to occupy the property, so I went to the corporate office on Piedmont Road, but was not able to see anyone. Upon getting ready to leave, one of the employees of the company that owns Sylvan Homes came out of the door and asked if he could help me. I told him that I wanted to bring this "Letter of Intent Not to Occupy the Property", so that I could receive my refunds timely. When I expressed my concerns to him, his response was, he would forward it someone who would be able to respond to me. After leaving, I thought it best to also send an email communication to the company expressing my feeling of a 'lack of customer service' for a "soon to be tenant", and advised that due to the fact that I was given so much communication, I no longer wished to occupy the rental property, and I requested the refund of my deposit and my prorated rent that I submitted to them, totaling $2,181.00. I received an email response advising that I would receive my prorated rent but NOT my holding fee, because was non-refundable. After going back and forth with the representative, she ultimately had her VP to send me an email advising that I would receive my prorated rent for August, but not the holding fee. Since I have not occupied the property at all, This very much like a "scam", because as a prospective tenant, you are not advised that the transition of the holding fee to a security deposit, does not happen until you actual occupy the property which is how they can retain your money. As someone who has NOT occupied the property, and as someone who has been given inconsistent communication from the company, all of my money should be refunded. I can and will supply copies of my email correspondence with the company upon request.