ZRS Management
Reviews and Complaints

45 minutes agoNEW So the leasing office took it upon themselves to remove an occupant that had signed the lease with me without authorization! I cannot get an explanation as to how this happened especially because there was NO release papers signed by both of us! What kind of shady business is this? If they can do such an unethical thing God knows what they are capable of. I am left to sign the lease renewal by myself. This is not acceptable. I am completely dissatisfied and my only wish is that I had time to find a new place. DO NOT TRUST THIS OFFICE

I moved out of Park at Rialto Apt *** on June 13th 2022 . I was expecting a full refund of my deposit $2275
But I was charged for :
Painting $332,75
Carpet replacement:$868.54
Ozone treatment apartment: $125
Clean apartment: $115
Refund : $705.58
Note : leasing office refused provide move in sheet, we need that to justify these charges
Walk through : a walk through was done by me and the Elena at the office
Air filter was never changed since I lived there for one year.
Feel free to send me an email to send pictures of the apartment when I left.
Please I need a full refund of this deposit Thanks a lot

This company took over a newly built apartment complex about a month ago. Since, things have been going down hill. The plants are dying, the grounds are not being kept- the plants are dying & the leaking pipe in the dog park is not being repaired (a orange cone seems to be their repair), the package facility is broken & they continue to charge the residents, the dumpsters are overflowing, & everything is dirty. This is supposed to be a "luxury" community. Residents complain & submit requests & met with rude responses by the management & nothing is ever done about it. I wish I could break my lease without having to pay $4k. I didn't sign on to be living with a crummy management company. It had the potential to be a great community, but the only thing ZRS has done so far has been help it run into the ground.

Do NOT move to 8800 Lakeside Apartments in Tamarac, FL, even if the rent was free! The Property Manager Daniela is very unprofessional and egotistical. She's faulting me for a problem that occurred after the upgrades were completed in my apartment. Initially, the water pressure in my kitchen was too high, the water was literally splashing onto the coutnertop. So maintenance lowered it to a medium setting and the water pressure kept going out since then. However, the Maintenance Supervisor already informed me that sediments can backup into the faucet fixture since it's new. After four times of contacting maintenance, FINALLY someone noticed the issue is the fixture itself causing the problem due to clogging. Luckily, I only have two months left with my current contract and I'm leaving this place. Don't not move here!

I had serious security issues that I believe the staff at ZRS Management was involved in. I have anxiety and depression because of this. I am speaking up now as I know I should have a while ago but I was afraid. I'll be as brief as possible. I moved to Promenade at Carillon between [protected] to escape living with a horribly abusive former friend/roommate. This former friend started stalking me. STAFF WAS GRANTING HIM ACCESS TO MY APARTMENT WHILE I WAS GONE. I ALSO FOUND HIDDEN CAMERAS IN THE SMOKE DETECTOR (discovered toward the end of my lease complex was under new management by then. I didn't know what it was at the time so I put it back). I voiced my concerns about one particular employee, Terrance L Collins, as I suspected his involvement and was completely ignored. Multiple staff members were involved in this. DO NOT MOVE INTO ANY APARTMENT COMPLEXES OWNED BY THIS COMPANY.

Las Olas Walk located in Fort Lauderdale is not a safe and secure premises. ZRS Corporate doesn't seem to think this location needs security as quoted "it'll bring more crime". Where CCTV cameras should be installed, they are not (there are wires) - leaving entrances unlocked, open, and entryways easy to access. Homeless have been found on tenant patios, in stairwells, back hallways and at our dog park. There are so many complaints from tenants on site and no solution to fix any of these issues - they tell you to call the understaffed Broward County Police Department instead (who often shows up late). They are not providing a secure property whatsoever here and not following our lease agreements. Aside from this, the package room is full of heavy packages that could easily fall on you when trying to locate your package amongst the 100 others placed on the wrong shelves as the delivery men don't really care either. This place needs to be properly managed as it is not.

The management company is charging us a common electric fee that includes a pool that we don't even have access to due to COVID. It is unethical to charge for something that people can't even access. As a side note: The charge of this fee came as quite a terrible surprise because a month or two after we re-signed our lease we received written notice stating that they will be adding a "common electric fee" in between lease cycles. This fee is not explicitly stated ANYWHERE in the lease and only has a general clause stating they can charge us for any new service or fee if they feel like it as long as they give us 30 days notice. I have tried to contact the business several times and no one returns my phone calls. I understand that we are in the middle of a pandemic, however, their voicemail states that they will be checking voicemails continuously. Lastly, there have been NUMEROUS COVID-related rules and regulations that have been broken and not adhered to since the get-go. I have submitted a complaint with the Florida Attorney's General.

Applied with the property, the property manager (Aldrin Young) allegedly denied me due to a fraud alert on my credit report (which I put on there) then she came with other excuses as to why she couldn't approve my application and then proceeded to blame Real Page for the denial which I contacted them and they even stated they only do the screening and she have to take extra steps to verify that it's truly me when there is a fraud alert present on a credit report which she didn't by no means. When questioned about the denial she hung up in my face, I'm under the impression this company and property only want a certain demographic living there which is completely fine but I want to warn potential residents to avoid this place at all cost they are the absolute worse when it comes to communicating and the property manager is discriminatory although she's African American as well. I'll also attach the denial reason so y'all can see how silly this place is and also the information directly from *** which is the screening service they use so you can see how incompetent the property manager is when it comes to processing leasing applications.

This company took over property management in my neighborhood at *** and ever since then, everything is downhill. Our AC broke during the summer, the request was open for almost a month, before they finally answered us. They only answered because my girlfriend called multiple times, after finally reaching someone, they were "apologetic" that it took so long. We live in Florida. You know how bad it is living without AC in the middle of summer?

Fast forward to present day, I've been calling them to inquire about my leasing agreement since December last year. They finally reached out to me through an email on 2/26. By then, I had already decided not to renew. When I told them that, they said I would need to pay a $1400 penalty for notifying them too late. How am I supposed to notify them if they won't answer a simple phone call? And every time I've tried to go into the office, it was closed.

After speaking with a neighbor that used to work maintenance for them, he said he only gave them a 30 day VERBAL notice and didn't have to pay any penalties. Also, he informed us that they were in debt with all these "unlicensed contractors" and that they were being told, as a maintenance crew, that they were to fix any drywall repairs with calk, instead of replacing the drywall.

I would not recommend ANYONE to do business with these people. They are great to new tenants, and making everything "look" pretty, but inside and when you decide to leave them, they are poisonous.

My husband and I applied to Jefferson River East Apartments managed by ZRS Management on July 15 after the leasing agent convinced him and I both to apply ASAP. The leasing agent KNEW our move-in date and promised us they were able to hold the unit at the price it was listed at for up to 60 days. After applying I called the next morning to adjust our move-in date to the last week of August, still within the 60 days. The leasing agent told me the farthest they were able to hold it at that price is for 2 weeks and at a completely different price advertised to us. This was not the full 60 days, I cannot afford to pay my current rent and sign a new lease in the same month! As a real estate agent myself I have gone through this process many times where a property will hold a unit for clients who apply and pay the correct deposits/application fee. The management was unable to hold up this policy they have stated. We asked the leasing agent for a refund after she informed us the best they can hold it for is 2 weeks. She said she would speak with her property manager and ZRS corporate offices to see what she could do. After that phone call she called us back and said they were able to work out something and hold it until August 23 after we had already requested a refund! The management was unable to hold up their policy and I feel really uncomfortable to trust them again. I requested for my money back for failing to stand on their word, they are refusing and still pushing for me to move in that property.

If you see ZRS management on it RUN FOR THE HILLS. Lets start with Ms. Elizabeth who answers the phone and refuses to give her name or any information and just blind transfers you to someone who does not answer the phone. I have left messages with them and today i decided i wasnt going to leave messages i would just call until someone finally answered. They are not good for anything but taking your money and leaving you in a [censored]ty damaged apartment that they expect you to pay over $1600 for with water damage for MONTHS. It took me going down to the leasing office and having a shouting match with the property manager for someone to even come look at my ceiling that drips water every single time it rains. TO no surprise the property manager had no idea my apartment had water damage even though i filed the service request over a month ago. My balcony needs to be redone as well as everytime is rains i get a beautiful small lake that lasts for days. Not to mention if you look up you can tell this was previously patched,. Well now my whole living room ceiling needs to be replaced... No one has reached out to me at all we are going on 2 months now. The excuse is its hard to get contractors. Which is complete *** because ontop of paying all this money for a one bedroom apartment the company who built this poorly constructed aparmtent have bought the lot next door and have been demolishing the building for over 4 weeks. So now im paying all this money to live in a water damaged apartment, listening to demolition , so they can build more apartments when the ones that have already been built are messed up? Something just doesnt make sense to me. Not to even mention i can never find a damn parking spot when i come home. Then they want us to pay for a reserved spot... We also pay over $40 for valet trash for them to decide what they will and wont take to the trash. Ive called ZRS management at least 20 times to no avail.

I've been living in my current location over 11 yrs! I received a renewal notice increasing my current rent to over 25%! When I reached out to the office Manager, whom I spoke to just last year I was advised this time last year that I was receiving the highest rental increase which was about 6%! The conversation was degrading, no empathy keep in mind! There have been no upgrades to the inside of my unit everything is the same ! That warrants such a substantial increase, when I reached out to the corporate I received a call from the regional manager who unfortunately the delivery was the same! I was told that they can't have any residents paying below market rent" & there is someone off the streets willing to pay more for unit! How ironic , I've been working in lending for the last 10 years for one of the largest banks, of course If someone today is moving in as a new resident versus a current resident (11year) they are going to pay more! And of course my rent is going to be less I've been here since the beginning! However what was said is " This is a buisness so the current consumer does not matter? Rates in my climate increase/housing market changes! When it's comes to our current clients that have a relationship with us the impact is low! To try and degrade a current resident and justify the increase by saying what someone on the streets is willing to pay is unethical, tacky and unprofessional! Then I was told my rent didn't increase during Covid & that was not true that was actually one of the highest increase i received! ! In 2019 my unit was damaged by your contractors fixing the property I still receive a increase ! & just this year I was four months without a working kitchen sink)! ZRS acts as if a favor was given to me all these years my payment history is impeccable with you guys ! But your staff & leadership have no humanity what so ever! & there is no justification for a substantial amount of increase!

As a Black man, who have been renting for almost 10 years now, I have never felt THIS uncomfortable/unwanted in such a living facility. ZRS Management has hired leasing managers at *** to disrespect their residents, and become biased when enforcing rules. During my initial meet and greet with manager Joyce *** at ***, I was told verbatim that I was allowed to take pictures of clients on property. Managers, Joyce *** and Angela were very aware of my profession as a professional photographer. Joyce told me this location would be the perfect spot for me to conduct photoshoot sessions, specifically around the amenities area, and that I wouldn't have any problems. THIS WAS THE ONLY REASON WHY I MOVED INTO THIS BUILDING. Recently, I had disgusting experience on the property that left me speechless, disgusted, nauseous, and just all around angry. On April 7th, I was up by the pool area, taking pictures, like I have been for the past 10 months with no problem, and the new property manager, Lisa ***, sent "conceirge security" to me upstairs and where they told me " YOU ARE NOT ALLOWED TO TAKE PICTURES BY THE POOL AREA". While living on this property, I have witness people bringing countless of friends around the pool area, getting wildly drunk, ***, residents talking to the managers in such a privileged disrespectful manner, and she sends security to tell me I can't photograph upstairs? I PAY RENT HERE JUST LIKE EVERY OTHER WHITE PERSON IN THIS BUILDING! Mind you, I've been respectful to everyone since I moved in. I was one of the first ones who moved into this building. I didn't bother anyone around the pool area. My camera was facing my subject--NOT ANYONE IN THE POOL. This new property manager is RUDE, VERY CONDESCENDING, and thinks she can talk to you any way she likes. Because I am writing my HONEST experience on *** reviews, after living here for 10 months, she now feels her character is being threatened and had her lawyer write me some ridicuous letter.

Dealing with this management is exhausting. I moved into Lakeview at Palm Harbor in October and it was great at first, I never once had an issue...until this management took over the complex. The incompetence of the leasing office is honestly astounding; between losing our leases on multiple occasions (even after we renewed our lease, less than 2 months later we were told they couldn't find it), wrongfully over charging us by over $400 and then refusing to fix it, serving us a 3 days notice Bc we weren't going to over pay on our rent, as well as undercharging us on two occasions and then attempting to charge us a late fee for the "over due balance" that was due to an error in their system. A few months later were charged a miscellaneous charge of over $600, which we weren't going to pay without an explanation. 3 months and 2x '3 days notices' later, we were finally informed of the cause of the charge. They also tried to deny our Emotional Support Animal status until we informed them of that being a federal offense. I was initially denied a parking pass to be able to park in my own complex that I pay to live at, just because my car wasn't in my name. Not to mention they shut off the water for repairs just about every other day. There's never any parking available at night and visitors are expected to park in visitor spots, which there are only 22 of on the whole property...so good luck having people over on Friday nights. God forbid you ever have to get a hold of them because they NEVER answer their phones and rarely return voicemails. Most times they do return emails, but you'll usually have to wait a few hours or even days for a response. We were never able to get ahold of Hector, the property manager, to discuss any issues because he was constantly "on vacation"...however, if we threatened legal action, he would suddenly become available. The leasing office staff is unprofessional, condescending, and quite honestly; petty. We felt harassed by management on several occasions and it seemed like they were constantly trying to *** us over and cause inconvenience.

Applied recently at a property management company for a 2 bedroom apartment with a roommate. Told them my credit score was low due to late credit card payments but I had an impeccable rental payment history and excellent references. I asked them if my low credit score would be a problem. They said approval was based on 'many factors' and wouldn't know for sure until I went through their application screening process. Ended up paying $130 in non-refundable application fees ($65 per person applying) and also a $200 non-refundable 'administrative fee.' Total paid was $330. Application was denied due to some charged-off credit cards and late credit card payments. Reminded them that I've only been late on rent once or twice in the last 20 years and have excellent references. Also never evicted. Offered to pay 3 months rent in advance. They refused to negotiate anything based solely on credit denial by their application screening company and said they couldn't make any exceptions due to Fair Housing Regulations. They let me think I had a fair chance at renting an apartment based on 'many factors' but ultimately denied me based on my credit alone. My (and my roommate's) monthly income 'qualified' us for $1,800/mo in rent. The rent we would have paid them would have been approx. $1,450/mo. These apartment complexes are ultimately just making you feel like you have a fair chance based on 'many factors' taken in consideration during the application process but will ultimately end up denying you based on one factor alone and effectively just steal your money in non-refundable application/administrative fees. They won't even tell you up front what minimum credit score you need. Beware of places like this that engage in discriminatory and predatory practices regardless of your ability to pay. Shame on them for claiming to follow 'Fair Housing Regulations' but refusing to negotiate and take into account much more important factors such as rental payment history, references, and solid income which exceeds their income requirements. According to their property screening report conducted by a third-party application screening company, they state in their disclaimer that, 'The company does not manage or rent properties, does not set applicant eligibility, criteria, and does not make rental decisions. All eligibility criteria are set, and all rental decisions are made, by the responsible property manager or owner.' However, the 'Application Result' in my case indicates 'Reject' which contradicts their assertion that they do not 'set applicant eligibility' and implies some level of final decision-making on their part which the property management apparently adhered to in a noticeable determination to make things 'black & white' without employing any form of discretion, negotiation, or taking into consideration and giving any weight to other positive factors revealed in the screening report, i.e. no criminal record, no sex offenses, positive rental history, sufficient level of income, etc.

Since moving out of my unit in early September, I still have not received my refund check. They ignore all my calls, never returning them and via a few emails have given me every excuse in the book to let me know they have no control or don't know a thing about why I have not received my refund. Their incompetent and inept staff has no idea of what they are doing or any respect for their tenants.

I just recently moved out of a studio apartment at The Avenue on Oakland apartments. The apartment was kept in pristine condition throughout the 2 years I've lived there. I also thoroughly cleaned the apartment prior to moving out. Ultimately, I receive my final Account Statement showing my deposit that will be given to back to me and noticed a $371.78 'carpet replacement' fee. When I questioned this with Management, I was told this is due to "carpet fibers were too worn down in high traffic area". Absolute BS because my King bed took up 90% of this tiny room and the entire carpet was in great shape (photo attached). Clearly a way for the company to make additional money at the expense of our deposits. If I left the apartment in bad condition or if there was anything broken, I would completely understand any charges. This was not the case. I am absolutely disgusted by this.

It has been almost two and a half months since I put in a request back in August to have the carpet in my two-and-a-half-year-old son's room replaced due to me finding a couple of nails under it. Part of the carpet got under the door when I tried to close it, so now I don't even touch it. I've even gone up to the office and each time I've been met with excuses and no solutions. This presents a safety issue to my son and this is unacceptable.

Good morning,

I need to request that we receive a new workout bench for the fitness facility here at Viridian Design District. It has been broken for at least 6 months. We pay for amenities just like everyone does here and we all expect functional equipment if we are paying for it. I estimate ATLEAST 20k in revenue per floor, therefore I know it’s an affordable purchase. A workout bench is a necessity in a gym and it should absolutely be functional for us residents.

thank you

I am writing to file a formal complaint against the ZRS management team of Signature at Sugarloaf due to their continuous negligence and failure to address critical service requests and maintenance issues in my apartment.

Upon moving into my apartment on [Move-in Date], I submitted a pre-inspection form highlighting various repairs and safety concerns that required immediate attention. Despite raising these issues on multiple occasions through email and in-person visits, the management has failed to provide any resolution or acknowledgment of the matters at hand.

The list of outstanding issues is as follows:

1. Non-functional washer and dryer, leading to multiple service requests and incurring excessive expenses on outside laundry services.

2. Plumbing issues causing leaks and water damage.

3. Safety concerns associated with the main door frame.

4. Unstable fixtures and fittings posing safety hazards.

5. Kitchen cabinet with peeling laminate, creating openings that attract insects and render it unsuitable for storing food and other items. Urgent rectification is imperative.

The management's lack of action in addressing these concerns within a reasonable timeframe has left me deeply dissatisfied and increasingly worried about my safety and well-being as a resident.

As tenants, we have the right to reside in a safe and habitable environment, and the continued negligence displayed by the management team is wholly unacceptable. Despite multiple attempts to contact the leasing office in person, we have been met with unhelpful responses and no concrete solutions. Furthermore, we have been informed that the maintenance backlog is approximately three months, reflecting a lack of coordination and poor management, ultimately causing distress to the residents of this community. The management's disregard for our complaints on pending requests has further added to our dissatisfaction, as we find it difficult to lead a satisfactory living experience while the management consistently collects monthly rent on time.

I am urging the intervention of the Complaint Board Platform to facilitate a swift resolution to this matter. I expect immediate action to rectify the outstanding issues in my apartment, and I implore the management to handle future service requests promptly and efficiently.

Additionally, I demand that appropriate compensation be provided for the prolonged inconveniences and discomfort endured over the past two months.

Thank you for your assistance.

Hi

Please I am seeking the support of ZRS management regarding the following subject:

I left Apt 282 at Sands on Beach, 11990 beach blv, FL, Jacksonville, 32246

I received an amount of 3600 USD, I agreed to pay 1600 USD as it is in the contract as I did not finish my contract.

For the 2000 USD:

I made two visits to the office and I sent several E-mails regarding the following:

1-Breakdown of the 2000 USD, it is just mentioned in a statement received flooring, cleaning, and painting.

2-To revise the account statement received to a reasonable amount

3-To agree on a payments plan

I sent several E-mails with no response and each time I emphasized my will to settle this amount by reaching a common ground between both parties

I am not receiving any response !

BR

Tarek

[protected]

ZRS recently took over my complex. They had us pay Oct rent by check, which I did on 9/30. The check was deposited on 10/18 and on 10/26 a notice to vacate for non-payment was posted at my door. What happened is: Oct rent was posted twice on my account by mistake - my lease renewed on 10/22 and instead of being prorated, I was charged at both the 2021 and 2022 rates. I immediately contacted the office to let them know and they assured me it would be fixed, which it wasn't. On 11/1 they debited my account for both the Nov and duplicate Oct rent. Not only did I not receive a single apology for the stress caused by finding a notice to vacate on my door when I have NEVER paid a single rent late, or overcharging me for an additional ~$1,600 on 11/1. But since then the management office has been giving me the runaround, asking me to send emails that remained unanswered and providing several deadlines which have passed without anything happening. Then, out of nowhere, a random credit appeared on my account, for an incorrect amount. No one has contacted me about it, I only found out because I logged into the portal. The credit is short by about ~$84. I have contacted staff, the property manager, and corporate, and didn't receive a single response. On top of that, it seems the new management has lost my lease. I renewed on 9/2 for a 13-month lease (just days before ZRS took over). I can provide a copy of the confirmation email received from the previous management showing the lease amount, duration, and start and end dates. And now ZRS has been trying to get me to sign a new lease for a HIGHER base rent than what I signed on 9/2. I've been a loyal resident of this property since it opened in 2018 and the previous management was fantastic. The new staff is either incompetent or trying to make extra money on the back of the residents. Ignoring residents who've been overcharged, in the hope they'll magically forget about it, is not only unprofessional, it's dishonest.

This is at the sands Orlando! First we were supposed to move in April. Signed the lease and everything then we got told the apartment wasn't ready and had to move in May.. okay whatever. We get to the apartment and it is ROACH INFESTED and not renovated! We contact the office to get it situated.. no answer. Come Tuesday we go to the office and we're told it would get resolved within the week.. nothing happens. So we go in Friday with evidence. And again we were told it would get resolved.. come the next Tuesday no one has come to deal with the issue. So we go and inform the general manager Glenda tells us it'll get resolved that day. So we wait in the roach infest apartment to make sure and no one comes.. nothing gets done. The next day we go again and let her know. FINALLY they come and spray the apartment down but that doesnt stop the roaches. We were then told for the next week it'll get bombed every other day by Glenda. Of course this doesn't happen.. so we spend our own money and do it ourselves. We get to the apartment around the end of May when everything ME AND MY BOYFRIEND HAVE DONE is finished. We start to open our food boxes outside and there are roaches in each box. . As I'm taking video evidence of this the maintenance guy comes and takes the box and reports it back to his boss. We are then told to come into the office. We are told by Glenda that they will transfer us to a 715sq apartment by June 30th and that we will get reimbursed for move in rent of $685 since we hadnt been staying in the apartment because of this issue. I asked her to send me an email stating all of this. No surprise it wasn't sent. It is now June 28th, we are told we aren't moving into the 715 because the current tenants decided not to move (Knew for 2 weeks and didn't tell us) and we have only been reimbursed $200 for the $685.. we are being told they can move us in August but there is another 715 available for next week that they won't move us into. I have resorted to ComplaintsBoard.com for

I recently moved out of an apartment managed by ZRS. I resided there from March 12th until April 12th 2022. I received an email from ZRS management listing move out charges for carpet and window blinds due to pet damage. I dispute these charges as unfounded. I visited the ZRS office and spoke with the assistant manager, who claimed a stain under the carpet and chewed blinds by my service dog warranted the fees. However, they only had evidence of one damaged blind. I meticulously cleaned the apartment and recorded a video showing no visible damage or stains. I contest the carpet charge for a pre-existing sub-carpet stain and the blinds charge based on the lack of evidence for all but one. The conversation on 4/25/2022 with the assistant manager was audio recorded. I believe the charges totaling $522.85 are unjustified. Unfortunately, I cannot upload the video and audio proof.

To whom it may concern, I resided at a certain location and upon my departure, I was informed of a due balance. As a single mother, I am cautious about being exploited. They stated my balance was $5,810.95, which is puzzling since my rent was $1,772 monthly, and I was behind by two and a half months. Simple math shows this figure is incorrect. Adding $1,772 for November and December, plus $31 from October, totals $3,575. January's addition of $734.90 brings the sum to $3,894.90. Including trash fees of $60, the total is $3,954.90. Deposit fees of $43 for two months make it $4,040.90, and alarm fees of $17 bring it to $4,064.90. Water bills increase it to $4,218.79, and late fees to $4,568.79. They're overcharging by $104.47 for water, but I'll only pay the confirmed due of $153.89. I demand credit for unused alarm services and trash services, as I disposed of my trash. Charges for inaccessible amenities like a key log and gym are unjust. I refuse to pay for unused services. I agree to pay $4,568.79 over three months and request written confirmation of a settled balance that won't affect my credit if paid within this timeframe.

I attempted to rent a unit via corporate lease at the Edison at the Battery in Smyrna, GA. Prior to starting this process I asked the leasing consultant, Vassar, what the requirements were. I informed her from the beginning the unit would not physically be occupied by me. She stated 2 years in business, articles of incorporation and business makes 3x the rent. She also said if the business does not make 3x the rent, you may get a corporate lease and personal guarantee it. With that being said, I moved forward into the process, paying $350 dollars for my full application process. She stated my business was denied but my personal application was approved and asked for my personal paystubs. I provided all the information, paid money to get utilities ($300) turned on and paid for a uhaul truck to move ($120) into the apartment. The day I was suppose to move in, the “system was down” and Vassar called me and told me I would need to remove my business name off the lease since it did not pass. I did not receive the actual lease agreement until a day after. As I was filling out the forms one stood out. There was a form about no subleasing which ultimately, was my intention from the beginning for my real estate clients. I emailed the leasing office stating I was confused because they were making me a sign a personal lease that would automatically put me in violation if I was not the person physically living there. When I got to the leasing office IONA was very rude. She did not want to correct the problem even though I have proof that I was given incorrect info (emails). When I asked her for the number to corporate she stated “I am corporate” then refused to provide me with the number. I continued to ask for the number, she threatened to say I was tresspassing and proceeded to call the police on me under false pretenses because she did not want to give me the number to reach the corporate office. Now they have stated on my “move out ledger” i am being denied due to credit.

We renewed our lease on 2/11/2022. We told them at the time we were just renewing for those 8 months and then would not be renewing again. My partner and I before renewing the lease had a strict threshold of 'If they want us to pay more than $1400 a month, we'll just go now and not renew.' When we renewed it was about $1300-ish. Which is close to our budget, but whatever. A few months after renewing, our bill was suddenly higher than before, over that $1400 breaking point for us. When we went down to the office to complain, they said it was all a part of the lease, and that was the water bill. Now here is where I take issue with all of this. Previous leases, water was included. If they decided not to include it in this lease, that wouldn't have bothered me, but they checkmarked that they WERE paying for water, and had an addendum stating that WE, the tenant would actually be paying for the water 'if applicable'. I understand that an addendum over rules the original lease, but the wording of it said if we were 'applicable' to pay that sort of fee, which since the lease stated we didn't have to pay for water, we assumed didn't apply to us. Got told tough luck, that's the way the cookie crumbles. Few months later I remind them we'll be moving out in October. They remind me they need it in writing so I drop by the office to drop it off. Somehow they never received it, and when my new landlord asked for a reference, they said I hadn't given notice, so now they're trying to charge me $1294 for losing my paperwork on top of so much else. There's the fact my pipes were leaking into my living room for months and I literally had to threaten to go to the city or the ComplaintsBoard.com to get it fixed because they would come and 'fix it' but it would only fix it for a day or two and would never listen when I said it wasn't fixed. I was afraid to take a shower in my own apartment for months since that would make the leaking worse. They have never once cared. I have lots more examples if needed

Issues with leasing office/management not responding to emails or concerns about repairs that were to be completed in my apartment unit months ago. I moved into this apartment in March . There were multiple things that needed to be fixed/repaired, but due to COVID-19 they had to be postponed. Once they were able to start repairs, they were not completed properly and always required multiple visit. Other repair request say completed but have not been to this day. I spent over a week without AC in the middle of summer without any compensation. I have cabinet doors that do not close all the way that still have not been repaired. I have some type of black dust that stains my dishes in the cabinets and the inside of the refrigerator. The door to the main bedroom does not close properly. Maintenance told me they could repair it but the frame would have to be redone and management needed to approve it. It's been over a month and management will not give me a direct response and now no response at all. They knew it was not installed properly and told me via email, that's not something they would have let me know prior to signing the lease. Why would I not want to know the master bedrooms door does not close properly? I never would have signed the lease without that being repaired had I known or would have chosen a different unit. The light outside my front door has been out since March. I've made over 4 service request for it to be fixed. Nothing. The pipe under my sink has come undone twice leaking water all over the kitchen floor and under the cabinet. Not to mention other cosmetic issues. They have failed to respond to the noise complaints, regarding the upstairs neighbor as well. The fact that management has been made aware of these issues multiple times without resolution and has now decided to ignore my emails is unacceptable, especially when rent and dues are always on time. It's been almost half my lease and things are not being resolved to provide the comfortable living environment they are to provide. Not even a response to my concerns.

Bad communication from Leasing team, Requested extension on 60 day notice, charging extra costs after not disclosing or responding to emails for days. I am a current resident at ***, I will be moving to sister property Envy Pompano Beach on 11/28. I have having an issue with leasing management at *** and can not get in touch with the property manager to help resolve my issue. As I am required to notify 60 days in advance of vacancy, I reached out to the leasing team on 8/19 to get information on my lease renewal. The agent informed me it was too early and they will be sending it out in a few weeks. On 9/30 (60 days prior to lease term ending) at 6:48pm (after business hours) the agent sent me my renewal letter. Being that it was sent after business hours, there was no way for me to legally respond in time to meet my 60 day notice. I reached out to the agent asking for relief on the 60 day notice, she replied right away, stating that it was "not a problem" and we will "touch base on Wednesday 10/6". On 10/6 after not hearing from the agent I reached out for more information, she did not reply. On 10/9 I sent another email saying I was going to vacate the unit as I did not hear back from the agent, which she quickly replied to saying she "did not see my last email" The agent is now telling me that 10/9 is now my official notice of vacancy and I am required to pay rent from 11/30/09 as I did not give notice in time to vacate at the end of my lease term on 11/30. The agent never disclosed that I would have to pay more on my initial contact to her asking for an extension, nor did she answer me on 10/6 when I tried to reach out. Moreover, the renewal letter was not sent until after the legal 60 day notice. I reached out to ask for relief on this issue and the agent was very rude, and replied by sending me a copy of my lease where I signed the 60 day notice. I am not arguing the 60 day notice, I was well aware of it which is why I reached out so far in advance to try to stop it. I was hoping some one higher than a leasing agent can help me with this issue as she is very rude and standoffish to me with this issue.