My name is Melonie. I rented an apartment at 880 Lyn, Irving, Texas for 15 months. After I moved out 10/18/24, I received a statement alleging shower, tub, carpet stains and unclean oven. The statement indicated a $200 deposit was used to pay for cleaning. I spent HOURS making sure this unit was in pristine condition upon departure. I went as far as filling in all wholes and painted with touch up paint provided. I have pictures of the unit PRIOR to move in as well as AFTER. 99% of the claims in the statement I received was the condition prior to move in. The ONE thing, I failed to do was clean the oven. However, there was NO damage to this property that would justify not receiving my deposit back. I emailed the manager at the property, Alexia and expressed my concerns and asked for pictures of the accusations. It took her at least a week to respond. After I finally received a response and pictures, I sent Alexia an email along with before and after pictures. I sent her a follow up email about a week later. To this date, I have not received a response from her. Also, the statement I received regarding my deposit, only noted a $200 deposit. I paid a $500 deposit prior to move in. I will be more than happy to send the before and after pictures of the property again, at your request. I am requesting that my concerns are reviewed. Please contact me at this email address.
Thank you
Claimed loss: $500
Desired outcome: I want my move-in deposit refunded to me.
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