Menu
For Business Write a review File a complaint
CB Telecommunications T-Mobile USA Alleged free phone for Inez Thomas [protected]. The extra"free" line is [protected].
T-Mobile USA

T-Mobile USA review: Alleged free phone for Inez Thomas [protected]. The extra"free" line is [protected].

M
Author of the review
1:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In December of 2023 I went to a local T-mobile store in Hammonton, NJ with my mother who went in to buy a Wifi box. She had been a T-mobile customer for years now. The salespeople were nice and advised that the box would be $30, and she also qualified for another line and a free phone. She was quoted a price of $100 for the 4 lines and $30 for the Wifi box. Unfortunately, this ended up not being the case and each month the bill was incorrect. I realized later that she did not receive a receipt for this transaction. Everything went downhill from there and the salesperson took full responsibility for mistake while her manager berated her in front of us for using codes that were not relevant. The manager also threatened to call the police on my 80-year-old mom when my mom became upset. There was also another older woman in the store who said that they did the same thing to her. We were told to go to the corporate office in Mayslanding, NJ to have this handled. The Mayslanding store staff apologized and reported that the store in Hammonton is privately owned and does this often and could not help. My mom is not in agreement to pay for a phone which she was told was free. She has paid her bill except for this $7 a month for the phone. We are not in agreement of paying $7 a month for 2 years for an unwanted and not needed phone.

Claimed loss: The phone was $7 for 24months which is $168. This is not "buyers" remorse which keeps getting stated to us. This was fraud and a mistake on the part of the salesperson.

Desired outcome: We would like to have this charge taken off of her account, as she was told that the phone was free.

Confidential Information Hidden: This section contains confidential information visible to verified T-Mobile USA representatives only. If you are affiliated with T-Mobile USA, please claim your business to access these details.

0 comments
Add a comment
  1. T-Mobile USA Contacts

  2. T-Mobile USA phone numbers
    611
    611
    Click up if you have successfully reached T-Mobile USA by calling 611 phone number 1 1 users reported that they have successfully reached T-Mobile USA by calling 611 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling 611 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling 611 phone number
    100%
    Confidence score
    From T-Mobile Phone
    +1 (844) 840-6518
    +1 (844) 840-6518
    Click up if you have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 5 5 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number 12 12 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 840-6518 phone number
    Customer Service
    +1 (844) 428-9675
    +1 (844) 428-9675
    Click up if you have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (844) 428-9675 phone number
    Business
    +1 (505) 998-3793
    +1 (505) 998-3793
    Click up if you have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (505) 998-3793 phone number
    International
    +1 (877) 453-1304
    +1 (877) 453-1304
    Click up if you have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number 1 1 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (877) 453-1304 phone number
    Payments
    +1 (866) 965-0526
    +1 (866) 965-0526
    Click up if you have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (866) 965-0526 phone number
    +1 (734) 733-8020
    +1 (734) 733-8020
    Click up if you have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (734) 733-8020 phone number
    +1 (502) 251-9954
    +1 (502) 251-9954
    Click up if you have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have successfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number Click down if you have unsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number 0 0 users reported that they have UNsuccessfully reached T-Mobile USA by calling +1 (502) 251-9954 phone number
    More phone numbers
  3. T-Mobile USA emails
  4. T-Mobile USA address
    12920 SE 38th St., Bellevue, New York, 98006-1350, United States
  5. T-Mobile USA social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
T-Mobile USA Category
T-Mobile USA is ranked 6 among 346 companies in the Telecommunications category