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T-Mobile USA Complaints 698

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T-Mobile USA selling customers phone numbers

T mobile affiliates itself with a company that is selling customers phone numbers. Upon completing an unsatisfactory survey for an issue with my phone, I started to receive a flood of unwanted calls from a company that claims to be responding to a 'survey for health insurance... ' and another scam... ' a survey about interest I completed in blue cross blue shield. I have had the same insurance for over ten years, cigna. I have not completed any survey for health insurance, nor would i. I don''t even do hardly anything online. These harrassing phone calls started with 2 hours of completing the survey for t mobile. The phone numbers are so many, you can't even block them all. They are stealing numbers. If you google the numbers, you see that all these people have been harrassed the same way. I have filed a complaint with the bbb and the fcc. I am going to continue fighting this until they are shut down. T mobile called me today, 8 times on my work cell which is not a t mobile number it is verizon. He tried to lie to me and said he only called me 3 times. I had 5 voice mails from him, so go figure. I said I was returning his call, and all he would say was he was calling about the bbb complaint I filled out on line. I explained all the issues I was having and that I would continue to file complaints until they resolved it to my satisfaction. He admitted they use a company for those surveys but said my issue was with them. We should hold t mobile accountable because they are the ones releasing our phone numbers to these people and t mobile is the one paying them to conduct their surveys. T mobile is the one accountable. Please do not use t mobile. If you do, under no circumstances complete any surveys. This is horrible. These people call me 20 times a day every day. I answered the phone one time and asked them to stop. This man went nutso on me and yelled at me repeatedly... 'do you have high blood pressure... ' until I had to hang up on him I am so infuriated. The numbers are so many but I will list some of them:
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My recent bill from T-Mobile had a charge for $312.43 (157 minutes) that was for an international phone call that I never talked on. I also checked with the person in Sweden and all he showed was a missed call. In trying to get some resolution with the T-Mobile customer service all I could get for an answer is that the connection was made so it has to be...

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T-Mobile USA free phone bait and switch

I am writing to inform and hopefully in a small way maybe get some pay back the way I was treated and hope no one uses t mobile again. My story started in June 2011 I purchased a My Touch 4g and upgraded my contract. I first of all was about to go in nursing school and work full time and I needed access to my online class anywhere, so because the my touch had a built in hot spot that was the feature I needed. The t mobile representative never told me there would be a hot spot charge on top of the Internet charge 30.00 and additional amount of 14.99 if I would have known that I would have not bought the phone because I work for a living and on a budget. So on my first bill was higher than quoted contacted t mobile and was told they had changed there policy and was charging for the above feature and now if I wanted a hot-spot I had to pay for it. again additional 14.99 so after a run around that went off and on for about 3 months before resolve. they gave me a deal I thought which found out later in fact this week that I was paying for 5 dollars more and charged twice for same service. Which after finding out what was being done I had the service changed a day ago and when contacted them on correction I was told it was in contract which by the way I never received. But my story gets worse my wife phone has been acting up so when I saw the ad for free phones going on Feb. [protected] it was time for a change. so I contacted t mobile on sat evening and spoke to representative who stated to me I could get a free phone which is fraud because you have to pay for the phone up front and get a actual rebate after 6-8 weeks then you get your money returned from the purchased phone. Further representative went on to say I just needed to go to the t mobile store and get the phone because if I got the phone from customer service I would pay for shipping. The phone was galaxy 2 which would be 249.00 up front w/ rebate. I as paramedic had to cut conversation short due to call and representative called me back and further repeated the same deal as above. So I got off work and went to the t mobile store and stood in line for 30mins before I was told I needed to get on a list due to them being busy with the supposed free promotion. So then I stood waiting to be helped for another hour and 1/2. My name was called and once seen finally I was told that I am not eligible for the full upgrade only a partial and I would not get a rebate. The salesperson said she would not honor what t mobile just an 3 hours ago offered and she said I needed to call customer service. So I left store contacted t mobile customer service which by this time my anger over the constant continued run around was high. After about a 1/2 hour customer service contacted me back only to be met by a condescending African male representative and when I stated I needed supervisor after waiting on hold for 20mins I get another supervisor also African American male and after sitting on hold I get a feminine speaking causian male who states to me you want to cancel your service which I never up front stated. So I again explain above all over again only to be met with a condescending attitude telling that according to his notes that the first representative told me that the phone was 249.00 out of pocket and his notes state nothing about me getting a rebate which I believe they omitted what was originally what was offered in beginning to cover themselves because when I asked if talked to the original representative the supervisor stated he didn't have to and he had her notes which when I was at the t mobile it was stated the offer I was originally quoted in the previous customer service representative but the store could not honor it. So to make a long story short t mobile did not honor anything they offered. I believe that t mobile does not care about there long time valued customers I have been with them since 2005 and have always paid my bills in timely manner and I also believe that this promotion is a bait and switch of the worst kind. This incident I believe proves customers are misled and should be further investigated and I hope one of the t mobile leaders see this complaint and knows that on June 2013 when my contract is up I will no be a t mobile customer and my new quest is to put this complaint on every web site that will let me. And nothing they do from this day forward will ever satisfy me enough to change my mind.

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Thea13
US
May 21, 2012 8:56 am EDT

thanks, just had a bait and switch problem with t mobile. Offered one deal online, then they cancled online order told me to call, on for 45 min setting up order, once again cancelled, told I had to do it in person to avoid fraud?!?!? but if I go to store price would be $400 more than online prices, and then found out they put 2 holds on credit card for each order and refused to remove even after I called my credit card company, glad this happened before I signed contract, good luck

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I went into the tmobile store on palmdale looking for service, and was told I have good service where I live, so I purchased two phones (over $500) and when I got home they unfortunately didn't get any signal at all. I had no choice to return the phones to the store and was told that they couldn't refund me my money because if it is over $300 it has to be...

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T-Mobile USA unethical charges/treatment

After many years of dealing with odd charges (some reversed, some not) I finally cancelled my service in September of 2011 (contract was up August 12, 2011) Breathe easy right? Not so much, today January 24, 2012 I receive a letter with charges of $15 for phone service which is odd as not only is this a small amount compared to the $200 I was paying per month, but also because I was on the Flex-pay (must prepay every month for service) so I decide to call.
I then find out I have been turned over to collections via the automated system which so abruptly disconnects me when attempting to speak with a representative. Next, I call from my fiance's phone to see if I can get some answers from an unrecognized number (I ported my number to the new cell company, so it remains in their records attached to my account), although I do manage to get through to billing, upon questioning her regarding the $15 charge and requesting the name and number of the collection agency I was supposedly forwarded to, she immediately disconnected me... Really. Rude? YES, however I am reminded of the many reasons I am glad to not be using T-Mobile. I will be calling back and attempting to speak with a manager, maybe by December I will actually have an answer.

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T-Mobile USA rebate on taking a new 2 yr contract

Brought a new T mobile 2 yr contract on the 17th of december>there was a promotional offer on 17th and 18th dec where samsung galaxy s2 was available for $0.00 with unlimited data and voice plan which comes out to $90/month.the authorized dealer asked me to submit 2 rebate forms.one for $ 50 and other for $200. now T mobile rebate centre are saying that they can only approve one rebate and they receive the $50.00 rebate first so that will only be processed.the $200 rebate is void now.this is complete cheating I did what was told to me by the authorised dealer and now he is also not answering the calls and helping..please help..

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T-Mobile USA broadband/internet service does not work as represented

On April 24, 2011 I went into my local TMobile store and purchased a Dell Inspiron Notebook and purchased 3G wireless service to go with it. The problems started immediately. I returned the Notebook to the store the next day in exchange for a new on that worked. I was given the impression that it was the Notebook. However, I was a loyal TMobile customer for about 8 years so I trusted their network wasn't the issue. Until I had problem after problem with the service - no connection, getting kicked off, super slow speeds - it was virtually impossible to go online and do what I needed. So I called T Mobile, a lot. I was given a million different excuses for 7 months! They ran the gamut from my notebook has a virus to changing my plan to 2G since that's all I used. I called so many times it felt like a 2nd job. I also, was continuing to pay my bill even though I was not receiving the service they sold to me. Well, I only could use 2G because I found on on November 7, 2011(7 months later) I was helped by a customer service rep (Theresa) who ran a speed test and found "the speed of the Internet slower than dial up!" Well, I got a supervisor to give me a seasonal suspension for 6 months due to my unwillingness to keep bad service. It was then that I started demanding my contract be terminated, that I was sold a product that they failed to provide and fully expected an apology and a refund for the prior 7 months of payments I made in good faith. Ultimately, I was credited for 2 months and told the seasonal suspension would cost me $10 a month but, they would not let me out of the contract or give me any other credits. I persisted. I have gone through the BBB and at this point an offer by them is they will let me out of the Broadband contract if I give them the Dell Notebook. I am told that my network now is up and available at 5G unlimited - now 9 months later? That is ridiculous. That is puzzling to me seeing as I bought and paid for the Dell notebook which is my private property. They didn't provide a 3G service that was sold to me ($39.99 month and contracted for 2 years which also upped my 3 phone lines !) and they have a stipulation (give them the $300 Notebook) to let me out of a contract that I was honoring all along. Lupe Chase is the representative who is pulling the bribe [protected] ext. 3417986 - she should lose her job over this type of harrassment. This is cronyism and abusive deceptive practices at it's best. I should not be obligated to give them anything as they defaulted on this contract. Especially private property in return for them ending the contract. What's next my car? A flat screen tv? I want to be let out of all obligations to TMobile as it sickens me to have to go through the stress of this.

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Purplerose3888
Beaverton, US
Nov 17, 2012 3:57 pm EST
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Thank you for the helpful info. I made a total of 9 calls; two months (unlimited minutes) couldn't even get 1 gb of usage. One of their tech admitted their expertise only went so far and suggested I get my computer checked out. I did for $100, computer ok. I sent a letter last week (was told to wait 7 days) to cancel my Broadband service and presented my case why I should not be charged for early cancellation. I wonder if they are having problems, because ATT did back out of merging with them.

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whosewho
US
Nov 16, 2012 7:33 am EST

I agree with you. They have gotten reallly bad with their lies and they continue to lie! After being with them 10 yrs 3 lines I must admit I got the PUC involved to fix their mess. I was without services they continued to disconnect my lines even though I've never ever been late on my payments or for that matter even go wtihout paying. They will tell you a lie and note your account totally diffferent they gave me 10 credit for no phone services then charge me 107.00 a month the credit is eating up then now that i got all 3 lines finally working the bill is 148.00 and I don't use that much minutes or data but the rob and rob and continue to rob their customers that have been with them for years. Sorry, your having to got thru the same mess. send them an email Executive Response (ECR) ; and cc the PUC Customer Service ; hope you will do it so that this way the Gov will put them in their right minds and they will not be able to rob the consumer any longer.

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Purplerose3888
Beaverton, US
Oct 06, 2012 5:20 pm EDT
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For 9 days I have been having issues with my broadband staying connected. It drops off after 10 minutes of use. I have called I believe 5 times. Same script. Did you take out your device and restart? Yes I did. The first time, they redirected me. Of course they don't want to stay online for 10 minutes to see if it works. The second time, they said to get a new Sim card. I got a new sim card. Same problem. The third time, they said they would fill out a form and turn it in to the department that handles these issues of losing my connection. Never heard a thing, I waited for 3 days. I called back, and the fourth time they said I needed a new broadband device. I can't pick it up at the local store I have to wait until it comes in the mail. It came in the mail, I changed out the Sim and put the old broadband device in the box to return, because if you don't there will be a $135 dollar charge. There could be $135 dollar charge if they think your device went bad due to water being spilled on it. I had the warranty, thank goodness. There was no water or spills by-the way. This is the second time I have had this problem in less than a year. They said, it shows my area is getting a good connection, and the person on the other end made it sound like, it was my problem. I needed to upgrade. I have unlimited service, and they can't resolve the problem, so they want to upgrade, (they are trying to make money off of me and my desperation). The last call, fifth call, it was a hispanic young lady who talked very fast. I couldn't understand her, I asked her to slow down. If a person has an accent, they should speak slowly, to give the person they are talking time to interpret what they are saying. When speaking to someone in USA, you will be encountering people of many ethnics groups, and you need to speak slowly so they can have time to interpret. I had to remind her 3 times to slow down, she tried to get me to upgrade. It became obvious to me, she didn't have a solution. Her solution was to sell me something else. I get the impression T Mobile doesn't want to pay for people with high technology knowledge. The last time I went through this, the people just kept trying to sell me other stuff. One time, I was in the store, and the young man just started pulling stuff from every direction. I stopped him, and looked him in the eye and told him, ":Stop spending my money". I have decided to cancel my contract. I will be taking a $200 hit (just for the broadband), for canceling early. I will warn you, take out the warranty, because it is apparent they don't have much faith in their product and they will find a way to put you at fault for the device not working, or they want to somehow charge the customer when they think maybe that is what needs to be replaced. POOR, POOR, Customer service. They speak nicely, but don't really care.

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T-Mobile USA inflated bill

I contacted T-Mobile client services prior to my trip to Germany to inquire about any fees involved if I were to make calls while I am there. I was already
on the international calling plan with T-Mobile. And my specific question to them was, if there would be any additional fees if I made calls while I was in
Germany and I was told no. I could have easily avoided using my phone but I relied on this answer and made calls. I was shocked when I saw my bill upon my
return. I am not an irresponsible person, never had any delinquent accounts and
I am frustrated that this will affect my credit score I worked so hard for. I
probably would give in and pay it, just to prevent this from happening, however
I am a cancer survivor and am still paying my bills for treatment. So really strapped for cash. I know my budget and I would not have gone over it, this has
been a very stressful situation for me. Please help... I tried calling so many
times, got hung up on, was on hold for nearly an hour, even tried mailing a
letter. No one will listen and they think this is justified. But not in my
opinion. This is VERY out of character for me. I am responsible and pay my bills.

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I have been a loyal customer to t mobile for over 6 years. I’ve had two lines for the last 4 of the 6 years. I am now currently unemployed. I called t mobile to see if I could get the “value” plan they are offering to the new customers as this would help me out greatly and would keep me as a customer. I was informed that I could indeed switch over but would...

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T-Mobile USA complaints to an email address

I am so sick of pop up adds. But just when I thought i’v seen it all. But t mobil takes the cake. I was checkin my email and a friend sent me a message, but I can’t ancer it becouse when I click io read box. T mobil’s pop up add covers all most my hole page, and I can’t read my messages. That’s not right. Something has to be dun with all of these pop up adds. I don’t even use t mobil. All of these businesses need to stay out of peoples privet lifes. If people wont to do business with them we know how and were to find them. They need to pass a law and do away with pop up adds.

Or better yet make wone web were you can go to and scroll downand click on to. And what ever pop up add that you are looking for will pop up. That would take care of the pop up crap. Thank you. Jim l. I had an fraud account with this company. They told me the account was closed out and I would get a letter in the mail in 3 business days. I have yet to get the letter and when I called them they had no idea of the letter. So 3 weeks later I get a call from a collection agency saying that I owed them 380 dollars. I never even opened the account with tmobile and theyre trying to charge me for them releasing account on my name.

Not hardly getting a lawyer and were fixing to see how this case goes. I will not and am not going to let up even if they try and back out of the charge its not happenening theyre going down this time because its ###.

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T-Mobile USA over charging

I have set up a contract phone with t-mobile about 5 months ago and they have consistently over charged me. this has happened on four separate occasions which has lead to me being refunded some of the money. This has happened for a fifth time and has now made me occur charges with my bank for £30. This has made me over drawn on an account that has no overdraft! This has become a regular occurrence that is stressing me out and it has become ridiculous. T-mobile will not allow me to cancel my contract with them and I feel that they should allow me to as they are incompetent and are unable to deal with my account properly. I have asked them also to block numbers but they are unable to do this. I am wondering what steps I can take now?

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Update by skywardwondera
Nov 07, 2011 4:04 pm EST

neither of which i had done.

Update by skywardwondera
Nov 07, 2011 4:03 pm EST

They said I had Rung an 0800 number from my mobile, that I had used more than my unlimited Internet booster.

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PattiP
Victoria, US
Oct 20, 2012 8:17 am EDT
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I have been with T-Mobile for nine years; since they were "Nobody", essentially. Almost 2yrs ago I purchased a Motorola Cliq2 on an early upgrade which cost me 350?00. 2wks after I got the phone someone tried to steal the phone. I found it up the road and had been run over. With my warrenty I also had to pay $130 for replacement. The phone itself was the worst I have ever owned and had to have it replaced 2 more times.
In March of this year I moved from California to Tx. I consulted with T-Mobile regarding this move and subsequint charges that I might acquire with this move. I was told by the rep that there would be no changes in the amount of my bill and no charge to change my number due to my moving to another state. I had the full unlimited everything package since this is my only form of communication. I am disabled and on a very tight and structured income. I must take all additional fees and charges seriously due to budgeting.
I california my service for internet was ok at best; getting Edge or G on an "apparently" top of the line phone. Three months after I got the Phone T-Mobile discontinued carring it and refused to replace it with comparable. That is a complaint to Motorola.
When I got to Texas my normal bill which was $81 jumped to $93. I contacted customer Service regarding the increase. I was told "gee I don't know, maybe the taxes and fees are higher there". Service was worse even than in Ca. I was constantly tryin to get some resolve with the reception, lact of internet, dropping calls with no resolve. They would say that it could be the phone. In march I was due for an early upgrade so I was going to replace the Motorola (and will NEVER) own another, but then I was told that my early upgrade wasn't until Feb. 2013, while at the T-Mobile store. Now I was furious. After a long battle they finally said, ok we will cut your bill by $10mo and give you an early upgrade if you do a new 2yr contract. This was a battle that lasted from March until June. I told them NEVERMIND; I have no interest in continuing with T-Mobile. In Sept. I changed providers not being able to deal with their service any longer. I told them that I refused to pay for early termination and that I believed that they owe me for over-charges. They will probably send me to collection, but I have no intent on paying the fees.

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T-Mobile USA changing plan without authorization from customer

To whom I may concern.

We sign a contract with T-Mobile Service for paying family plan at $59 for 700 minutes usages. We also pay $15 text message for each phone. We don't need the Internet plan. However, this month we noticed that our account was charged for $50 of using the Internet access. Our phone (HTC HD7 phone already had WiFi). We have been using the WiFi to access to the Internet at home and at work without getting charged at all for over 6 months since we first sign the contract. Now, T-Mobile just changed the plan and charge us $50 for using their Internet service without our permission or authorization. We call the customer service and they told us that they now block our Internet access but we have to pay the $50 for whatever it happen of this month. I told them that it's not fair for us just paying the $50 extra on top of what we support to pay for. All they told us that we need to pay the $50 for using their Internet service. They can't adjust it. As a customer, we don't see that fair to us at all. first we have not done any change on our account. Second, T-mobile just change the plan without need approval from their customer. Third, T-mobile just want their customer to pay some $$$ for their company. We think, T-mobile just want to make some $$ from the customer as much as they could. we try to ask them to get rid of the $50 that they charged us, but they said they could not do anything. All they told me was Sorry, but we need to pay the $50 charge.

I don't know who can help me with this problem, Paying $50 not a problem for us, but if this thing happen like that, T-mobile will rob a big money from their customer. Please help us out... we need the justice please...

Thanks

If you need anything, I'm always willing to answer all your question. Again... we need your help.

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susan nguyen
Mira Loma, US
Nov 13, 2011 11:56 pm EST

same thing happens to me and my friend! I got piss off about this. I blocked everything including text message. One morning, All the sudden my lil sis called me and said that she received facebook message, she thought we don't have internet and text message access. I told her that we don't. Then I called T mobile customer service, I asked them why we had internet access. The woman told me that we owe t-mobile $44 for internet access. I was like what? how come I didn't know about this. did I block everything? why the heck etc...I didn't give you any authorization, etc... charging me w/o notify me. She then transferred to another guy to talk to me. This guy said I owe them $30 for internet usage instead of $44, which the woman told me. RIPE OFF and LIAR from T-Mobile. I complaint more that why I get charge, etc... in the end, he reduced down to $10 for 11mb internet usage. I told him that if this is how they do the business then they will lose a lot of customers. I told him that I like to file complaint against t-mobile. SUCH A RIPE OF COMPANY! I been w/ them every since cellphone exit but now. I am freaking hate them and can't wait for my contract to end.

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Streetlamps
US
Oct 27, 2011 10:02 pm EDT

I can completely understand your frustration and I can see T-mobile pulling this sort of stunt. T-mobile also did something fishy a couple months ago where they started billing everyone a week earlier than they should be. So now my family ended up paying over 3 weeks extra for nothing! T-mobile is all for consumer business, and I wished I didn't need a cellphone and could just live without one. Going to switch carriers when I get a chance.

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T-Mobile USA defective product

Just purchased a phone from the Ameritel store in Lynbrook, NY. The phone was defective and the store rep said that he could fix it with an upgrade. Well the upgrade didn't work. We wanted to return the phone but were forced to pay a $50 "restocking fee". When we requested to speak with the owner of the store, the employee called the owner who refused to talk with us. The employee then said "why should we have to pay for this defective phone. You took the same risk we did in purchasing this phone." When we asked for the owners name or some kind of contact information for him, we were refused that information as well. DO NOT go to any Ameritel store, especially the one in Lynbrook NY. Instead of going to an authorized retailer, go to an actual T-Mobile store so there can be some kind of accountability.

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Concerned Patron 2000
Lithonia, US
Nov 20, 2012 12:32 am EST

I had a similar problem only I was not told about a restocking fee nor given correct information by the employee. I have prepaid service with T-Mobile and needed a new phone because my current phone was no longer operating. I went to a T-Mobile store inside Stonecrest Mall, Lithonia, GA to purchase a phone and was ensured my current phone number could be kept. Although I still had 5 days left on the 30 days of prepaid time I had purchased previously with T-Mobile I was told I would loose that and had to pay a new $50 fee to have 30 days of prepaid service along with paying for a new phone. That was fine sine I couldn't afford to loose customers over not having access to my cell phone. I had problems with the phone the night I left the store and through the week. Clients and others stated they could not hear me and my conversation was breaking up. The phone froze up, ran slow for Internet service along with other issues. Six days later my service was shut off nothing to do with the phone. I called customer care only to be told I didn't refill my card. and I after the rep research info from my receipt which showed I did he said I had to go back to the store. Once arriving at the store and explaining my service was off the same clerk said I had to pay another $50 because although she made a mistake in not applying my first $50 to my account correctly she could not get it back. I also need to return the phone and asked for a supervisor. Another clerk went in the back with the phone and called him. The supervisor was rude insisting I just needed to pay my bill. I told him I had already pay my bill and that he was not listening to the issue. Two hours later he arrived at the store surprised to find I still there waiting to return the phone and get all my money back including the $50 that was never applied to my account. I was still there also with no service not knowing how many clients I had missed that day receiving the message that my number could not take calls. About a half hour later the manager finally figured out that his employee had not explained anything and further had made a mistake. There is a lot more to this story that I won't go into. Bottom line I ended up with an exchange of the same phone with similar problems, I had to pay a new $50 just to get service and was promised by the manager he would credit the original $50 to my next months bill. I tried returning the second defective phone on my 14th day and was told by the clerk she would have to charge me $50 which would not come out of my pocket but out of the fee I paid for the phone. Of course I was suppose to be too stupid to know, I paid that out of my pocket right. I object and they got the same manager on the phone. He told her I was not to pay the restocking fee great right. No because he was not there and she could not override the overstocking fee so I needed to come back on Monday and he promised he'd be there and return the phone or he stated just go to any retail store and they could return it. Well Monday came and he wasn't. there and two other store stated they couldn't take it because they were corporate stores and the store in the Mall is a independently owned store by Ameritel. Further the second retail store's manager they had be hearing many similar complaints with the Ameritel store. Unfortunately they couldn't help me because I was now past my 14 days. I still have the defective phone although haven't used it since I need to be able to answer calls that come in. I asked another manager in another store to see where my $50 credit went to. He said it was applied to a totally different number two days after I first paid. I just bought a used T-Mobile phone that works from someone to get me through the month. I will be complaining to the better business bureau about the actions of the clerks and also the fraudulent activity I believe is going on there. It concerns me that this store is open and in a major mall.

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T-Mobile USA order/deposited/cs

T mobile, small company they are not worth the name or anything else... I had request them to into new account because my bank as a pending hold and my bank to me that they need tmobile to release the hold, but the need a letter from tmobile, well tmobile don't have time to send a simple fax to clear the deposited, because its has to be process by another company who handle that. OMG make no sense and ridiculous, cs supervisor to hand the situation and they don't have manager above them, they think we are stupid and company don't have manager on site. It's call lazyness! I wouldn't recommand tmobile for mobile services...

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T-Mobile USA contract

Last month a rep called me because I was on a month to month. The rep offered me the same exact plan that I had 1500 min two phones with unlimited Internet free nights and weekends unlimited text messaging and they would pay off two phones I had purchased except for 50 dollars and if I wanted Internet on the other two lines I had four cell phones altogether it would be 10 dollars more a line. All for 119.99 plus a 20 dollar discount. Well I received my bill 394.00 I called and spoke to a rep named jamar he spoke to the rep that did the two year contract. Oh my month to month bill was 225.00 so 119.00 was a great deal anyway. Jamar told me that they did make an error and that the rep would call me and fix it. Jamar told me that he would check it the following day to make sure it was corrected. Well I received no call from rep no call from jamar. I checked my bill and it was still the same. I called tmobile again different rep and she argued with me and said it was staying as is. Today I went to tmobile and asked what my regular bill was he told me 170 something not including taxes I tried to add Internet to the other phones we instead of 10.00 again like promised it was 30.00 each. I then had to change my plan lower my minutes due to the lies. I ended up paying more. And to make matters worse I'm now on a two year contract. I asked them to pull up the recording as it states your being recorded and they told me they didn't record it they only randomly record so another lie. I told them to contact the rep who changed my plan and again they told me they could not and did not know why they offered me this plan. Please help me do something to prevent tmobile from screwing someone else. If I cancel I have to pay 200.00 a phone so it would've 800.00 there cell service is terrible but I stayed on the month to month because it was cheaper then the competitors.

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Diana Lee
Couer d'Alene, US
Feb 20, 2012 11:42 pm EST

Acct#[protected] Diana Lee
I have a contractional complant, I have kept my end of the contract by doing everything I was asked to do. I let the compamy T-Mobil, do all that they needed to aliviate the problems with the phone and services. phone blacked out an d back on, internet service did not work, droped phone calls continually, slow calls and internet, they have sent me three different phones.We even tried changing cell towers with no avail. SO we both T-Mobil and me done all we can. All I ask now is that you do the right thing and let me out of the contract without the $200.00 penalty fee. And also I ask that you release the phone number so I can keep this number.

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luisiscool
Livermore, US
Dec 07, 2011 5:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

file a complaint with the federal trade commission the number is located at the back of your billing statements

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T-Mobile USA prize amount

Company has informed me that My mobile number has selected for prize of GBP 2, 000, 000. Kindly confirm genuiness of the lottary. They have issued me ref. number--- Winning Reference No: TMP/PR/010/06/12/WIA
Kindly confirm the following details:-
Dr. Rogers Marks (Events Manager)
Coordinator for T-Mobile Mega Million Promotions.
Tel:++[protected] .
Email: [protected]@live.com.
If this mail is true then how I can get the prize in my countary

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prafull bansod
IN
Sep 06, 2011 3:00 pm EDT

my name prafull bansod i had won GBP 200.000 my address -akruti park pimpalgaon road yavatmal-445001, state-maharashtra, country-india, my mobile number-[protected], my email id -prafull_bansod984@rediffmail.com, plz get my prize award, anything importants send in my id.

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Heywood Jablowme
Atlanta, US
Sep 02, 2011 12:04 am EDT

The tooth fairy will deliver your prize tonight!

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T-Mobile USA fraud bait and switch

I called sales and was offered a plan for sixty dollars unlimeted talk, text, and data per line with two free phones in a family plan. Wow I thought that was awesome. I asked if I could get my numbers ported in from my previous carrier and I was assured most definately. After my phones arrived I spoke to customer care to get my phone numbers ported because I was advised by sales to do that. Not only did they not have the sixty dollars per person family plan we did not even have a family plan. We had an individual rate each for eighty dollars each. Customer service rep told me she would make it sixty each and bring to a family plan and port in the number. When she was done she said she could not port our numbers in that she has to transfer me to another department. Then for some strange reason my line was disconnected and I was calling from my home phone. When I called back I was on a family plan but the rate was not at $60 per line as I was promised again. Then the new customer service rep said there is no such plan. The plan is $70 per line per month. I asked to speak to a supervisor spoke to brook. She said nothing she could do no such plan she cannot bring a plan out of thin air. Then I see a commercial for $50 a month each for a family plan. I called again and I was advised that I do not qualify because of the conditions on my phones was sent for free. I quickly responded the ad did not say that. Of course I returned my phones as quickly as I could called with the tracking number and informed tmobile to cancel my account because I am way before the twenty days. I do not owe tmobile a penny. Cancelled my account completely. Tmobile is the most dirty handed, fraudulent, lying. Immoral business I have ever dealt with. I was lied to, and then they actually tried to convince me how they were right. What an insult to me and my family. Whomever I meet I will tell my experience with tmobile. I honestly feel bad for all tmobile customers that are trapped in their web of contract. Good luck. I advise everyone whom has problems with tmobile to contact the bbb in washington.

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Jessica Anz
US
Jul 13, 2018 1:17 pm EDT

My daughter is going through the same hassle with t-mobile. Bait and switch is illegal. t-mobile is preying on people that are seeking to lower their bills and then get hammered by both the company they are leaving and t-mobile on top of it. Although she is within the 30 days to back out of the deal, T-mobile says they are unable to give them their old phones back so now she is stuck. I'm sure a class action suit will be coming soon. Although this is no comfort for young families that live paycheck to paycheck. I will be using social media to spread the word.

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T-Mobile USA bait and switch

Had T-mobile 5 Favorites Plan, found a better plan and made changes. Next day my log-in wouldnt work. Created new log-in, was on the wrong plan and could not find the plan I switched to on the new log-in or on the main T-mobile page with-out the log-in. I was switched to an expensive prepaid plan and the Customer Service is also diffrent for the Prepaid branch. The CSR's were not aware of the plan I had chosen on the Contract Phone page. I am not certain my request to switch back to the 5 Favs plan will be honored ( was past the 2 year agreement) and had to pay on the prepaid side to have phone service. My payments on the 5 favs plan were up to date.

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Quambri
Salt Lake City, US
Aug 05, 2022 8:20 pm EDT

TMobile "experts" are glorified telemarketers who are condescending, can't read and I'm certain have iq's so low they ride short buses to work and lick the windows if they don't have helmets.

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Karen Clemens
US
Aug 29, 2021 4:09 pm EDT

They told me insurance was mandatory, accessories must be purchased with all phones, and I would have to pay 300 dollars for A52. Unbelievable gull.

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Jack Charrette
US
Jun 19, 2021 5:22 pm EDT

Metro by T-Mobile is doing a bait and switch. On the website is has the Samsung A32 5G for free and a A52 5G for $99 if you switch. But when get to the store to buy the prices are different and they say the web site has not been updated.

I will not switch to a bait and switch company.

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T-Mobile USA minor getting phone service while run away

Single parent. Minor ran away. Police report made. Get bill from t mobile in son name. Contacted t mobile informed them service was given to run away minor and to cancel and print out phone call bill so I could find him. Minors can not enter into legal contracts. As parent provided birth certificate of minor, cusody order, police report. T mobile refused to do anything unless I knew pin number. Ethics and law are secondary to money for this company.

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Update by kickindog
Sep 01, 2011 11:23 pm EDT

Ellen67: your ignorant.

Update by kickindog
Aug 25, 2011 9:43 pm EDT

Gkenigmatic: 17 years of age

Update by kickindog
Aug 25, 2011 9:41 pm EDT

Juliepooh51265: in hindsight, should have got court order. Figured the circumstances present here would have negated the need. Figured wrong. The cost and delayed via court order seemed the longer path of resolution. But still have so many unanswered questions which would have come out in discovery.

Update by kickindog
Aug 25, 2011 9:24 pm EDT

Ps: you are confused as to contracts with minors. You may want to educate yourself on this. Your credibility is compromised if you do not understand the difference here and therefore the duty imposed on t mobile.

Update by kickindog
Aug 25, 2011 8:56 pm EDT

Ellen67: take a deep breath and read my post slow. Try not to be so closed minded and bias. Look at the issue. Do not stay to left field. Your child ran away and you do all the things I did. You go to t mobile because you discovered your run away obtained phone service. T mobile provides no information as to how he obtained service. They provide no help or information how you can locate him with said service. You establish everything that proves minor status, your parental role, and run away status ... None of those issues are in dispute. There is no way you know the pin number of that account. Ellen67: put yourself in that time and situation. No fraud on minor part was ever asserted by t mobile. Now try hard to answer the question.

Update by kickindog
Aug 25, 2011 7:26 pm EDT

Ellen67: apparently I was wrong in saying you are employed by t mobile. On this I am sorry. But unbiased is not a word I would use to discribe you. The focus of the complaint is t mobile policy toward minors and procedures available to resolve problems of minors ability to obtain phone service on their own. No matter how you spin it ... It is a responsibility of t mobile to confirm age and ability to contract. You would likely defend stores that sell liquor to minors if minor just state I am over thirty or signs a contract with liquor store stating they of age. You know the courts would laugh T that defense. Yet you would argue t mobile contract language umakes it ok . It does not. You want more personal information from me which is not relevant. He was a minor. Age 17. Minor. No job. No driver's license, only high school id. I must have talked, both in person and by phone to over twenty different t mobile employees, customer service. Supervisors and as far up the food chain I could ... With repeated attempts. To downplay by attempts in anyway is shocking. Remember his minor status was established and not at issue. His run away status was established and not at issue. My custody and position as parent was established and not at issue. It came down to his pin number only. On an phone account established by a minor with no legal capacity to contract. Void on its face. Now Ellen, try to keep focus now, look at the issue. We are not talking about disputed facts. We are not talking about just talking about talking to one customer service person but managers and supervisors up and down the food chain.

Update by kickindog
Aug 25, 2011 3:56 am EDT

Impudent1: Ellen67 works for t mobile, read her posts. When I posted my complaint I did so because it is a public board ... But I was still surprised to t mobile involvement here. Should have captioned last post to her. Sorry.

Update by kickindog
Aug 25, 2011 3:21 am EDT

I am surprised to how aggressive t mobile representatives try to defend t mobile on this site. They can do no harm. My complaint was placed to show what happened to their former customer of seven years. To motivate them to address an important issue and warn others. I found that the best way to not address a issue is to attack the person and not the issue at hand. Shame on you. The documents were provided in person. Everything requested. Assume for the moment everything I said to true (which it is). Answer this: how can a minor (t mobile representatives involved will concede as not a disputed fact) be considered a customer where no legal contract can stand. Minors have no legal ability to contract regardless of fraud, if any. Please note: if minor committed fraud the parent would be liable. There is no doubt that your employer would seek every dime they figured entitled. While your getting paid by t mobile to defend their poor judgment ... Please tell what motive would I have sharing my experience with others than to point out a problem within t mobile on this issue.

Update by kickindog
Aug 24, 2011 11:03 pm EDT

Interesting. T mobile told me if I provided those documents: certified birth certificate, cusody order, proof of my relationship, they would help. I did. Remember the t mobile bill waS sent to my house. Documentation provided. Clear and convincing. Indisputable. Then they requested his pin number. What is wrong with this picture? Was I given the run around, lied too, or what? Helpful customer service or time wasted. Again pwe are talking about a minor and not simply another account holder. Should not be the same status and clearly not contractual

Update by kickindog
Aug 24, 2011 10:37 pm EDT

Ellen67: you should disclose your relationship with t mobile. Your ability to blame the victim and defend the the company is odd. Does t mobile owe a ethical duty to their customers? Should they have been more responsive to the situation or circle the wagons in fear of getting caught up in wrongful conduct. Does a minor relationship with t mobile override the parent? Knowing contracts with minors are not enforceable.
Minors are children. They make bad decisions. As a run away they can and often place themselves is harmful situations. As a mature parent you do what you can. One would hope that when your child runs away or is taken you think more about the proper actions t mobile could have taken to help rather than defend them doing everything they can not too.

Update by kickindog
Aug 24, 2011 6:37 am EDT

Jbfirebird good point. T mobile could have been very helpful. Instead every stonewall possible was put up. I not sure all phones have that tracking ability may be limited by cell tower during use. Still do not know how he got phone service on his own. Seems to me I had to show I was a good credit risk to get service. Verification of one kind or another. If a child attempts to buy alcohol, cogs, or spray paint some proof of age is required. Cell phones?

Update by kickindog
Aug 24, 2011 12:42 am EDT

He obtained phone on his own. Seperate account. How would I know his pin? Once informed and clear and convincing evidence provided of minor status and that service was provided to minor situation should have been resolved. Your comment implying that t mobile may have acted properly acted correctly and they may have been in a difficult spot is scary. There is no logical rational basis for there conduct ... But pure greed.

Update by kickindog
Aug 23, 2011 10:18 pm EDT

This happened awhile ago but was the reason I left t mobile. They seem to have a pattern and practice of unethical and illegal conduct that warrants some federal oversight. Minor cannot contract for service that issue is clear. But to endanger a child too under company policy crosses the line ten fold. My son was arrested about three weeks following the discovery of the t mobile role. Had called every number t mobile company had and several stores too and given the run around. Moot point now but the anger and frustration remains. Wanted to expose this practice, hopefully, to both cast sunlight on it and perhaps change

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anudeep.varma
london, GB
May 28, 2012 8:19 pm EDT

some one stolen my i phone 4s

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kathy marcellus
Chicago, US
Feb 22, 2009 11:54 am EST

am trying to get my funds back on my card t-mobile saying that they didnt get no money

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Edgar Perez
Jun 04, 2008 4:04 pm EDT

You are charging me $9.00 monthly for a ringtone, I understood it was $2.49 when I downloaded it.

Valerie
Valerie
US
Jun 03, 2008 3:44 am EDT

I have been a t mobile customer for 6 years not 1 late payment. According to policy and conditions t mobile doesn't define immediately in the lost or stolen section of the agreement very well. It is vague. The simple truth is they don't value customers. They could have made a customer for life; instead i might as well be a part of the price war thats going on... somebody rung up $1300.00 dollars in charges out of the country.

According to them they cant help or do anything b/c i took too long to notify them. I lost my phone while traveling with two children in the airport with a 1 year old and a 2 year old. If anyone could guide me legally i would appreciate it. It sure doesn't seem right that i have insurance for everything in this world except my phone. It will really hurt to pay this one!

JuliePooh51265
JuliePooh51265
Lancaster, US
Sep 02, 2011 3:45 pm EDT

I've never had an ignorant before, maybe I can borrow Ellen's sometime. Have you ever seen an ignorant? If you are going to call someone a name, at least get it right. It should be "you're ignorant". Before you ask, the your/you're thing is a pet peeve of mine. :P

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gladystopia
Chicago, US
Aug 30, 2011 4:34 am EDT

Although T-Mobile wasn't terribly helpful to you, wouldn't the local police be able to get that information from them? I can understand the company's overcautiousness as far as revealing subscribers' personal info, but once the police enter the picture, most companies will be more than happy to tell any- and everything related to the account under scrutiny.

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jbfirebird
nowhere, US
Aug 26, 2011 12:43 am EDT

well, people by nature want to try to pin the blame elsewhere whenever they can. in this case, she can obviously try to pin blame on TM, but lest we forget the whole reason why TM is being blamed. the kid ran away for a reason. if the kid didnt run away, there wouldnt be this complaint.
and as i always preach, the information that isnt being told will be detrimental to the persons complaint.

THE CUSTOMER OR PARENT IS NOT ALWAYS RIGHT

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jbfirebird
nowhere, US
Aug 25, 2011 11:09 pm EDT

you can walk into any wireless store and feed them a line of junk or reality about them being custodial parent, minor status, runaway status, etc. it isnt worth the paper its printed on unless its a court order. i can photoshop some crazy things but in the end, its all fake. with that said, you can have paperwork by the truckload, but unless its court order, they are going to protect the account holder without bias.
If the contract was started with a fake id, so what. TM has to assume that it is legit. they have no right to tell anyone that their id is fake nor will they even question it if it seems legit. they are going to process it as it is.

like ellen said, if the TM rep started a policy fraudulently, then they will be dealt with im sure. but for minors that commit fraud or any other illegal act, you are technically liable if the courts pursue it.

my question is why did the kid runaway. im assuming problems at home. a re-evaluation should be done after it is all said and done.

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 25, 2011 10:30 pm EDT

I'm curious here. Did your son explain to you how he was able to get service? It sounds like you had a lot of documentation when you went to T-Mobile. My guess is they were trying to cover their ### by not readily giving out the info. Hence the court order. I hope everything works out in the end and your son is ok.

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jbfirebird
nowhere, US
Aug 25, 2011 2:59 am EDT

it could have done through mail before the child ran away. all he had to do was wait for it to come then make his move. for all that anyone knows, he coulda had someone start the contract for him and have them put it on a prepaid credit card. there is always a way around something if you try hard enough.

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T-Mobile USA t-mobile fraud

T-Mobile upgraded a defective phone (Samsung Memoir) to an android phone (Samsung Behold II) which requires a data usage plan. We were told the defective phone would be of equal or lesser value. They defrauded us by sending us an android phone which requires an additional charge for a data plan of $30.00 per month. Our monthly charge was $89 before and after we received the android our prices went up. We disputed the charges once we found out. But we were never made aware of why. We went through a time T-Mobile would not answer our calls. Corporate treated us with disrespect and hung up on us and spoke to us like we were incompetent.Sometimes we called in we weren't given reps name. A conversation with Luca Chase was a waste of time as she spoke over us while speaking with her.

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About T-Mobile USA

Screenshot T-Mobile USA
T-Mobile is a leading wireless network provider in the United States, offering a wide range of mobile services to millions of customers across the country. The company was founded in 1994 and has since grown to become one of the most popular and reliable wireless carriers in the industry.

T-Mobile's network is built on advanced technology that provides fast and reliable connectivity to its customers. The company offers a variety of plans and services to meet the needs of different customers, including unlimited data plans, family plans, and prepaid plans. T-Mobile's network is also compatible with a wide range of devices, including smartphones, tablets, and wearables.

In addition to its network services, T-Mobile also offers a range of other products and services, including mobile devices, accessories, and home internet services. The company's mobile devices include the latest smartphones from top manufacturers like Apple, Samsung, and LG. T-Mobile also offers a range of accessories, including cases, chargers, and headphones.

T-Mobile's home internet services provide fast and reliable internet connectivity to customers in select areas. The company's home internet plans offer unlimited data and no annual contracts, making them a popular choice for customers who want to stay connected at home.

Overall, T-Mobile is a trusted and reliable wireless carrier that offers a wide range of services and products to meet the needs of its customers. With its advanced network technology, extensive device compatibility, and commitment to customer satisfaction, T-Mobile is a top choice for anyone looking for a reliable wireless carrier.
How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

Overview of T-Mobile USA complaint handling

T-Mobile USA reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Home Internet was posted on Aug 9, 2024. The latest complaint T Mobile on 18 South in East Brunswick employee and general lack of service. was resolved on Oct 25, 2022. T-Mobile USA has an average consumer rating of 2 stars from 699 reviews. T-Mobile USA has resolved 179 complaints.
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    +1 (844) 840-6518
    +1 (844) 840-6518
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    Customer Service
    +1 (844) 428-9675
    +1 (844) 428-9675
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    Business
    +1 (505) 998-3793
    +1 (505) 998-3793
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    International
    +1 (877) 453-1304
    +1 (877) 453-1304
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    Payments
    +1 (866) 965-0526
    +1 (866) 965-0526
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    +1 (734) 733-8020
    +1 (734) 733-8020
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    +1 (502) 251-9954
    +1 (502) 251-9954
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    More phone numbers
  3. T-Mobile USA emails
  4. T-Mobile USA address
    12920 SE 38th St., Bellevue, New York, 98006-1350, United States
  5. T-Mobile USA social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 09, 2024
T-Mobile USA Category
T-Mobile USA is ranked 6 among 346 companies in the Telecommunications category

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