T-Mobile USA review: Pay as you go

The writer was living in the USA for a long time and the writer migrated to Canada for some time now. The writer kept the T-Mobile account for when the writer travel back to the US so the writer can make calls. The writer would made the yearly payment just to keep the line active. The writer had several incidents where the phone would not work over time since the writer's stays in Canada and, when the writer contacted T-Mobile, they said is the SIM card and the writer would have to pay for a new one. Fast forward, Writer paid on September 7th, 2022 to keep the writer's account active but there was an issue like the other issues the writer have had in the past where the phone would not work after making a payment to keep the line active so that it wouldn't be deactivated. Yes, whenever the account deactivated, T-Mobile would activate the account and returned the money back to the account once the writer paid in advance. Writer called back T-Mobile [protected]) and writer got a female and writer explained to her that the writer cannot make or receive any calls and neither can it send or receive any text. The T-Mobile agent tried to fix the issue and she was unsuccessful. She said to the writer that you will have to call back at another time. On November 29, 2023, the writer called and spoke to the T-Mobile manager, Jesse, due to the phone is not working and the account have been deactivated and he said it past the due date. How ever, writer advised Jesse to put the writer's money which is $168 US dollars back into the writers account and he refused. On November 29, 2023, writer paid $10 US dollars plus taxes to keep the line active and the phone still not working. Again, writer tried to communicate with Jesse in regards to putting the money back into the account and he bluntly refused.

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