T-Mobile USA review: Services not provided as agreed. Customer service no service at all.

I called Tmobile in June 2023 to start new service. The rep that I spoke with told me that I could get a Samsung A23 for free. My plan would be 60$ a month that included Netflix and Apple TV. I added the device insurance which would be 9.99 per month. While on the phone with the rep, he's setting up my account he says that the phone is not totally free because, Tmobile would only provide a 300$ credit. The phone in question is 317.00 + tax, so I would end up paying 50 cents a month for the phone. The problem comes in when I get my bill. My bill by my estimate should only be around 80$ a month at best, however my bill is 100$ a month. I'm not receiving a monthly billing statement. When I call to question my bill I can't get a straight answer as to why my bill is so high. After my 4th phone call I'm told that my service plan is not 60 but 80$ a month and after the insurance taxes and fees my bill was correct. I explained to the rep that is not what I had agreed to and felt that I had been taken advantage of. I'm now being told that they can switch me to the 60$ plan, when they do I will lose Netflix and Apple tv. He could credit my account for two months and I could decide if I wanted to stay on the 80$ plan. I thought about the fact that the rep that sold me the service basically did a bait and switch. No one wanted to take responsibility for the mistake. I decided to move to ATT. On Oct. 16,2023 I called Tmobile customer service department. I spoke with 3 different people Rose, Sherry and Carmen. All three gave me the excuse that their supervisor was on calls, the 1st two disconnected my call. Carmen gave me the same story that since I ported my phone number to a different carrier that I would be responsible for the remaining price of the phone. I had advised all three that, I wanted to return the phone pay my final bill and be done with their company. What does it say about a company that pays their employees to provide you false/misleading information and then add insult to injury try to make you pay their errors.

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