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T-Mobile USA review: T Mobile customer service

Nancy Gerwe of US

Apr 19, 2025 9:21 am EDT

Verified customer

Featured review

I decided to move my phone to another carrier. Unfortunately, the other carrier ported my number before my phone was unlocked. I didn't realize I had a balance, so once I knew that, I sent the balance. TMobile customer service can see my payment, but they credit the balance or unlock the phone until a particular date (closing date). So my phone is being held hostage. As am I. TMobile was eager to get my money but not eager to unlock my phone. Very unacceptable. There is no reason I can see that my payment couldn't be immediately credited so My phone could be unlocked. Of course, I will never do business with TMobile again if this is how you treat your customers.

Desired outcome: Credit my payment- Unlock my phone- I shouldn't have to wait for a particular date. There must be a better way of doing things.

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T-Mobile USA Contacts

T-Mobile USA phone numbers

611
611

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Confidence score

From T-Mobile Phone

+1 (844) 840-6518
+1 (844) 840-6518

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Customer Service

+1 (844) 428-9675
+1 (844) 428-9675

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Business

+1 (505) 998-3793
+1 (505) 998-3793

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International

+1 (877) 453-1304
+1 (877) 453-1304

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Payments

+1 (866) 965-0526
+1 (866) 965-0526

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+1 (734) 733-8020
+1 (734) 733-8020

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+1 (502) 251-9954
+1 (502) 251-9954

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T-Mobile USA emails

info@t-mobile.com

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Support

T-Mobile USA address

12920 SE 38th St., Bellevue, New York, 98006-1350, United States

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