T-Mobile USA review: T-Mobile Martin, Tennessee

When we signed up for your service, we were told it would be a certain way and then it would be totally different. I work with the law enforcement and need my phone working all time. Went back to the T-Mobile where we got the phones and up graded to a better phone. The did something to the phone and guess what it happened again. They told me my bill would be one thing and then it would be something else. They told me when i bought the first screen saver package and paid for it that i would have it free for 1 year. Then I found out i was being charged monthly for it. Where we bought the phones is your T-Mobile store in Martin tenn. On my husband they didn't transfer any of them. We went back to ask them if they would transfer them. The store manager said she would transfer maybe 2 but she didn't have time to transfer the rest. If they had done it right the first time, we wouldn't been standing there. They sure weren't busy. She was standing there with her arms crossed. your technical support told me to go back and tell them to put in a new sim card and if that didn't work, I needed a new phone. The manager didn't want to give me a new sims card and needless to say that didn't work I was to try a new phone.

. Every time it was some reason for the phones not working right. Again, I was out and needed my phone to work and it said I could only make emergency calls. I am 72 and I need my phone to be relabel. I ask could we cancel, or contract and they said no we would have to pay for the phones. I had a friend I was going to sign up with yell but know I don't know that that would be a good ideal. I am totally sick of T-Mobile. I am ready to report them your T-Mobile store to the better business bureau.