Tarps Plus / Abadak
Reviews and Complaints

Billboard Tarps from my seller. I assume all tarps are this way but for sure mine was from one dealer so beware of all the tarps!
I just bought two tarps. The first was really nice looking and I felt it was exactly what I needed for protecting my house I am building. I was wrong. It started coming apart and is leaking very much.20x60 feet. I got me another one and after I unfolded it and very sticky folds it looked like someone shot it with a shotgun. These tarps are hyped up to be something they are not. The material used is not strong enough to hold in a wind or heavy rain downpour. They need to make a tarp with a rubber coating, not vinyl. Rubber will give a lifelong use if embedded over webbing. So far I have not seen a tarp made to hold up within a cost I can afford for small uses. These tarps develop splits. They must be taped over in order to hold out. I recommend to buy some strong duct tape that will adhere to these tarps. These tarps are called "billboard tarps." They do leak. They do tear, They are not waterproof, only in a few sections as the other sections let go. I was told I could be given a refund and that I was the only one that complained!

I ordered 'tarps' (which were indoor painting drop cloths, not a tarp) to be curtains in my gazebo. I hung them and when it got humid, it didn't even rain, they had black mold on them. I called the company and they said that had never happened before...The supervisor wouldn't even talk to me. Customer service said my 30 days were up (they'd only been hung for 15 days). I went thru my credit card company which was a JOKE. I sent pictures but they wanted (after the 90 day time limit) a professional opinion. Where was I going to get a professional tarp opinion? Anyway, the credit card company weaseled out of it and I'm holding the bag on moldy curtains. Don't buy from TarpsPlus

I have had dealings with customer service as well, it seems taking pictures and sending them in to them is their standard reply, they could care less if the customer is satisfied as long as they get their money, stay away from them, there are alot more tarp companies out there to deal with, choose one of them

wow, I like to keep my eye on this site simply to get an idea of who I maybe dealing with for any given reason. If the service is as stated thats pretty bad. However in there defense... the product on your boat doesn't look bad. In fact it looks like it fits! I dont have a boat so I dont know why I would go to that company for product ... But maybe you just had a bad experience ... cause if the boat cover is what you wanted it looks good on the photos.

So far, it looks like I'm another "found out too late" customer. Ordered two 10 x 12 30mil tarps ($825.52) and received two tarps marked 10 x 12 20mil. Advertised 24hr customer service is answering operator who takes your info for call-back. Probable loss of $200. False advertising Internet (FBI; BBB;Texas Consumer Affairs). Info re: "Norton Shopping Guarantee" doesn't exist. We'll see if any solution is provided.

Originally ordered a full canopy, for which I was completely satisfied. A year later I ordered two replacement tarps, which arrived just fine.
However the first replacement tarp dry-rotted in just 3 1/2 months. On July 6, 2015, I called C/S and brough it to their attention. The lady graciously offered to provide a single "good will" replacement. I called again on July 17th(live person), August 6th(VM), August 11(VM), August 12(VM), and again on August 13th(live person)... still no tarp despite assurances as late as August 13th that the tarp would be shipped.
I live about an hour from their Palmdale outlet and am tempted to go tune up somebody! This review is consistent with YELP reviews and others on this site that complain about zero followthrough. Must have been really lucky with my 1st 2 orders!

I ordered a canopy from Ace Canopy (abadak) and they originally did not ship it to me. After a few calls, I was able to receive it from their Texas warehouse. It was the wrong size from what I ordered. I have sent 7 emails to customer service and made 6 phone calls. Every phone call I have reached the "order line" instead of customer service. I have tried several days of the week and at all times during their operating hours. I have been told that customer service may be out to lunch, have too many calls so it rolled over to the order line and a few other excuses why I do not get customer service.

I was told that Angelina is the only person who can assist me, but still no return call or email. I am sure that the CEO, Michael Stein, has no idea how poor his customer service representative is. I am looking for contact information for him and want to advise him in order to get my $80.00 back.

Very sad and unprofessional for such a large company to treat their customers like this.

Very unhappy customer.

This is the first time I have ever felt duped by an online vendor. It has been ten days since I placed my order and I have heard nothing since. E-mails are not answered, telephone calls go to voicemail and any human contact you make with them is for placing orders only, with no means available to check on an order.
In the future I will always check for complaints before placing an order. The worst part is they are a BBB approved vendor. I guess they must pay their dues on time.

This company is a total frigging joke.. DO NOT BUY ANYTHING from them..

I placed an order for 8 patio chairs over a week ago. I viewed my account online at abadak and noticed the order was still pending. I called customer service at abadak over 5 times with no resolution. They kept transfering me to different people, all voicemails and I have had it. I called today 9 days later to cancel my order and they said ok, no problem. They were unable to give me a confirmation number. This company is very shady. Please do not order anything from them! Horrible experince.

I also wish i had checked this site before I ordered. I would like to hear from anyone who has been able to use their "store credit". I placed an order with it, and a month later I am still getting the run around. They seem to have a series of hoops you have to jump though, and if you make it to the end, they just start again. When I called this morning they could not find my order, then it was on back order, and then it had been drop shipped. Crystal said she would send me a confrimation email in 5 min. Still waiting. But Jared told me the same 2 weeks ago. I think they need a IRS audit to see where all the "store credits" are. They are not people you want to do business with.

On march 18, 2010 I ordered a custom canopy from Ace canopy. A 6 pole heavy duty 10 x 10 enclosed canopy . On June 18 we decided to set it up to make sure we knew how to prepare for the summer craft show season. When I opened up the pipes they had not been de burred when they were cut. The insides of every pipe had a razor sharp burr on it. I thought it shouldn't have been overlooked before shipping but I went ahead and filed them all smooth. Then we started to set up the canopy. I had to file the inside and outside of every pipe and connector to even get it to go together. Another little aggravation. Then when we got the frame together and started to attach the canopy we found out that all the bungy cords were 12 in long instead of 6 in like the packages said. We had to wrap the cords twice to get them to work and then things really went wrong. The top tarp was not wide enough. The gable end tarps were not wide enough. After failing to get any of the tarps to fit I did a little measuring. THEY sent me a 11" x 9'2" frame, and tarps for a 10 x 10.
That's when I went in and wrote them an e mail. Took them 3 days to respond and only after calling. They needed my order# which I sent them. In a weeks time, countless e mails and several phone calls the only response I can get is " sorry for your inconvenience but its not under warranty". I asked them to explain to me what the warranty has to do with anything. I ordered a 10 x 10, paid for a 10 x 10, and my receipt is for a 10 x 10. I got a 11 x 9'2" frame . I have repeatedly asked for a supervisor but cant get one to respond. To date Ace canopy has refused to address this problem .

I ordered a tarp yewsterday for $199.77 then when I checked my bank acfct on line last night I found that another $211 had been charged. So now I have (2) charges against me. Until one clears.
Although I can weather this situation, I still am uncomfortable with this practice.
I too wish I had found this site "before" I placed my order.

I am going to try and cancel this morning, if for no other reason than to give myself some peace of mind.

The company cannot be trusted. I placed an order for a tarp and was immediately charged. But the product was not sent. A week later I as told it would be sent that day. It was not. Two weeks later I was told that it was out of stock and it would not be sent for at least another week--in other words, at least a month after the order was placed. I cancelled and hope the money will be refunded to my credit card.

TarpsPlus is a bogus company. Placed an order online for a flame ###ant canvas tarp. I requested information about the chemical product used in their tarps because of an article in the LA Times about flame ###ant products being harmful to your health. When asked TarpPlus to provide the chemical components of the fire ###ant, they said that they would get back to me. When they didn't, I called and sent an email to cancel that order and replace it with a regular canvas tarp, but a few days later, the flame ###ant tarp was delivered. When I requested a canvas tarp, they said that I must first return the one I had. I then asked that they pay for the return shipping as well as original shipping which they declined. I requested that they credit my charge account, they refused, and said that I now have an online credit for another tarp, which I have not done due to extremely distrustful service. Wells Fargo, a bank that I have been with for over 30 years, declined to do anything about it, even though this is the first customer complaint that I ever placed.

Does anyone know what consumers may do to put TarpsPlus out of business and their owner behind bars for fraudulent business practices?

I have been buying product from TARPSPLUS for 5 years now and I love their service, The staff knows me when I call to place orders and I have nothing bad to say. Although about the hold on credit cards that's the bank that does it It's not the company. I see that often when I purchase things that cant be delivered the same or next day like some merchandise at tarpsplus. Overall I have to disagree with this complaint.

Ordered a 40x40 tarp...website states tarp may be 6" to 2% smaller than actual size (at the end of several paragraphs). Well tarp is more than 2% smaller and they have passed me from person to person and all of them saying they will not send me the size tarp that I needed. They will try to stick you...better watch out !

Ace Canopy / Tarps Plus has a terrible order page protocol and customer service, which I was unaware of because their webpage has the look of a reputable company. The first red flag came when they did provide an email confirmation receipt when the order was placed. They would not verify the chemical component of their flame ###ant when requested, and sent a tarp despite a change order. They refused to provide a refund and credit an account when tarp was returned. They said a replacement tarp could be ordered via online. Since their online service was questionable, I requested to speak with their sales department. I left a voice message which was never returned.

After researching reviews of Ace Canopy / Tarps Plus at: http://www.complaintsboard.com/bycompany/tarps-plus-a44964.html

I contacted BBB Colton when Wells Fargo Bank would not take action. As a result of BBB Colton's intervention, my account was fully credited.

do not buy from this company, this is a total SCAM, the quality of their products SUCKS, after recieving my $90 trap, i called customer service they will not return my $90 pice of ### tarp, told me to dispute this with my credit card... TOTAL SCAM...

I bought a replacement tarp and when I received it it was spliced together and useless for a high wind area. I called for a return number and returned it. After many calls and a lot of headaches, I received my replacement tarp on 7/15. Catch: They shipped the same old spliced tarp back to me. They did not even take it out of the box I returned it in. They just put a new shpping lable on it and send it back to me. I called and left messages for a supervisor, Daniel Ramirez they told me, and guess what, no one called back. I will never buy anything from these people. I tried to talk to Michael Stein, the CEO, but he hiddes behind his staff of 25 people and I was unable to reach him. I am very upset with these unprofessional people.