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This company is absolutely terrible and does not honor warranty issues. They hire the cheapest labor to lie and put bandaids on issues. They had a plumber tell me that water stains on my baseboard were related to water from a rainstorm getting the sheet rock wet during the building phase months prior- crazy!. I had to make numerous calls to get an another evaluation where a toilet clog was found. It took several days to get responses and many follow up emails. The toilets are complete crap with sticking handles and numerous clogs resulting in overflows. Robbie goes as far as putting objects in the toilets to put the blame on the homeowner. He actually said he found an energy drink bottle in the tank of the toilet which is insane and out of the realm of normal possibilities. In this same visit, He also repaired the sticking handle that contributed to the overflow and denied it ever happened to avoid responsibility for workmanship. Make sure you watch them if they work on your toilet or any job they do because they have no limits on what they will do to put the blame on the homeowner. Take pictures and document everything. Absolutely no honesty or integrity! This company is a huge scam and they do not honor warranties on issues caused by defective toilets and plumbing and then blame on the homeowner. Robbie is the biggest gaslighter and manipulator in the company! Beware of this company!
Claimed loss: Extensive water damage to floors, ceilings and walls due to toilet overflow- had to file with insurance company and pay $2,500 deductible during warranty period.
Desired outcome: Payment for repairs due to water leak and replace the toilets with sticking handles and clogging issues with normal waste.
