PulteGroup
Reviews and Complaints

My recent experience with CENTEX and Pulte Mortgage has been nothing short of a nightmare, characterized by unethical practices and a blatant disregard for customer well-being. As a prospective homeowner, I entrusted CENTEX and Pulte Mortgage with the monumental task of building my dream home and securing the necessary financing. However, their actions have left me deeply disillusioned and facing the risk of losing both my earnest money and the property itself.

After months of anticipation and excitement, the prospect of finally closing on my new home was abruptly shattered when, just one day before the scheduled closing, Pulte Mortgage shockingly declined my loan that was approved with out contingencies . This sudden and unexpected u turn of events left me in a precarious situation, with no opportunity to secure alternative financing within such a short timeframe.

Adding insult to injury, Centex representative made the decision to retain my earnest money and claimed to blame on us , despite the circumstances being entirely beyond my control. This callous act not only jeopardizes my hard-earned funds but also puts the property itself at risk of slipping through my fingers.

Moreover as a construction I found many thing on just one walk thru with construction team , one of the most glaring deficiencies in the construction of my new home Centex is the absence of proper kitchen exhaust systems that should be ducted outside. Instead, I discovered that the kitchen exhaust is inadequate and fails to effectively ventilate cooking odors and pollutants, posing potential health and safety risks to occupants.

In addition to the kitchen exhaust issue, I observed several other deficiencies in the construction of the property, including the absence of an attic and gutters and unfurnished garage , lack of warranties of landscape sprinkler and some of them you ask,i didnt invite the third party to inspect their if I called that time definitely more issues will found , it was nightmare with them, These omissions not only compromise the structural integrity of the home but also detract from its functionality and long-term durability.

The lack of transparency and accountability demonstrated by both centex and Pulte Mortgage is deeply troubling. Their failure to communicate effectively and provide adequate support throughout the loan process is inexcusable, especially considering the significant financial and emotional investment involved in purchasing a home.

I caution anyone considering doing business with CENTEX or Pulte Mortgage to proceed with extreme caution. Their unethical behavior and disregard for customer satisfaction have far-reaching consequences, leaving unsuspecting homeowners vulnerable to financial loss and emotional distress.

In conclusion, my unforgettable bad experience with CENTEX and Pulte Mortgage serves as a cautionary tale for anyone navigating the homebuying process. It is my sincere hope that others can learn from my ordeal and avoid falling victim to similar deceitful practices.

Sincerely,

SAM

Buyers beware! I recently discovered that that my home AC units were over 6 years old from the date I purchased my brand-new home. Comments from some of my neighbors were some of their kitchen appliances were already 3 to 5 years old from the date they purchased their brand-new homes. Reaching out to Pulte when this was recently discovered resulted in a too bad attitude because this goes beyond the legal stature of limitation. My fault for trusting and assuming that Pulte had business integrity back when I purchased my house. I highly recommend future buyers if you are considering purchasing a brand-new Pulte home and you are expecting new home systems and appliances (vs unused old) insist on new product verification. It will save you costly expenses later.

My complaint is the customer service and the quality of the home. Repairs not being performed in a timely manner. Construction manager not following up or aware of what is going on. Having to remind the construction manager after we have had a discussion on what needs to be repaired and sent pictures. My door is falling off the hendge. Door locks not installed properly, therefore your house front door opens in the middle of the night or while you are out of the home working, bugs due to poor door seals.

I bought my Pulte home July 2023. Beautiful home! Immediately it rained and flooded the back yard and one side of my home. They added a French drain 7/26/23. The other side and back continue to flood.9/8/23 and 10/1/23 request sent for service. No response.10/2/23 received email from Rosanne Nottingham that customer care manager, Rob Grice will reach out to me. So far no communication from him because I let them know that if they do not respond I’ll take action. I paid for porcelain and got cheap ceramic floor tile. I’m not the only one in the community that is disgusted with them.

Pulte mortgage request me updated condition document on the closing date. Because their loan officer people change positions need ask same document. They can't verified my

Employment position at phone call .I already sent all my payrup,tax return documents to Pulte mortgage. Now sales told me I missing close date can't refund earnings money. I even not finally get loan approved how can it be close? This company ridiculous mess up with buyers.

Bait and switch. Salesperson tells you things are standard. Then at construction, builder says nope that’s an upgrade…even in the theoretically higher end communities. Poor quality, poor workmanship. Not even close to same quality as comparable builders in the same area and price range. Not a first time home owner…have built, have renovated…never gave I seen such poor quality and cheap materials at these price points. Read the reviews. Stay away. Many other options!

My roommate and I purchased a home two years ago here in Albuquerque, NM at Del Webb, Mirehaven the builder being Pulte Homes. Since that time I which my roommate had never heard of them. We were asked to sign off on their preliminary inspection. We refused as they had knocked out the lower corner on the door that leads to my bedroom a hung it anyway. It took them 2 months to replace it. The sliding closet doors were hung at a slant which they were told to fix. I suffered a fall in front of my bank followed by a fall in the tub. I suffered brain bleed and spent 5 weeks in hospital. I requested a walk-in shower due to the fear I had developed. I was told I had originally requested a tub. I informed them that was before my accident. They finally agreed to a walk-in shower which they seem to have installed backwards. The shower head and hose was installed over the hole for soap and shampoo making it stick out over an inch causing water all over. I was never asked about my cable outlet. We moved in and the connection was clear across room from my television. They refused to move it. I was forced to pay $350 for an electrician to move outlet.

Had to replace defective Air Conditioning coils within year of owning house. This was a common occurrance among other neighbors. Pulte knowingly put in poor quality coils.

Becauce it was within the first year, the coils were replaced under warranty. Unfortunately Pulte replaced with defective coils again causing us to have to once again replace. This time we had to pay for labor $1.1K. Then the compressor also went out and had to be replaced once again costing us labor.

Where is the pride in workmanship?

I was in my last house over 15 years - built from new and never had an issue like this. If you are going to put in poor quality products you should also include the labor cost to replace.

We purchased a new home from Pulte Del Webb in Sun City Anthem. Our home closed on the 3rd of February 2023. Prior to closing and during the blue tape walk through, we found issues with the floor tiles. The tiles were either hollow or uneven. There were a total of approx. 12 tiles. Pulte did not have the tiles and had to have them shipped overnight. Once they received the tiles, Pulte workers replaced the tiles. Once the job was done, the tiles they replaced were uneven, the grout didn't match and the adjoining tiles were now loose. Shortly thereafter, Pulte sent a tile expert from Interior Designs. When he arrived, he expected to complete a 3 to 4 hour job. However, he checked the tiles and found a total of approx. 32 tiles that needed to be replaced. He also provided information on how to check the tiles for defects. We checked all our tiles and found approx. 75 tiles with defects. The tiles were either loose, hollow or uneven. Furthermore, the grout didn't match. The last week of March, I believe it was the 29th. Interior Designs sent another expert out (Phil). He checked all the tiles we marked with blue tape and determined they were either loose, hollow or uneven. He estimated it would take approx. 55 full tiles to replace all of the defects in the tiles. Phil told me he would write a report, turn it into his supervisors and they would speak with Pulte. On April 11th, I text my Build Manager. I asked if he had heard anything about the floors. At that time he had not. I text Phil on the 13th and he also did not hear anything. However, he did tell me that he completed his report on the 3rd and did turn it in. I asked for a copy and Phil told me I had to go through Pulte. I did reach out to the build manager and requested a copy, but still have not received it. On the 17th, I reached out to the Build Manager. He told me he would get his boss involved. I have not received a call, text or email from anyone at Pulte other than my Build Manager.

We live in a one year property built by Pulte and found several issues that has not been resolved as of today. We requested a customer service to come up to look at some issues but even though they had come over to look at the issues but they denied our request to correct them. Ex: a crack the in the laundry room tile floor that goes all the way to the master bath. Behind the stove has a very large hole and it’s is a big problem as during the summer aunts come through the holes. The rear door is not done properly. It was patched instead been replaced and is causing leak. Please have the customer service give us a call as we have many more things to be listed. Regards, Michael & Rose

During an extremely cold weather event in December 2022, the water in my master bathroom toilet bowl and tank froze. Water and drain lines serving the shower and toilet also froze for about 4 days. The bathroom is generally always cold. The average temperature inside this month was 54 degrees F. I have been recording temperatures daily since 1/5/23. My local customer service representative is not responsive to the issue.

Poor quality, no communication. The most pressing issue is the stove does not work. It keeps tripping the breaker. I have called three time and have not received a response. This is just one of the three pages of issues I have. Buyer beware. Communication is awful. I called customer service three times over the past 24 hours and have heard nothing.

We closed on our home in August 2022. Necessary repairs still haven't taken place.

1. First week in home sewage backed up into the shower when toilet was flushed. After supposed repair sewage backed up through all drains when I did laundry.

2.The Palm trees were not supported when they were planted, so when hurricane Ian came through they fell down. Lennar homes newly planted palms were supported properly and didn't fall. I was told it was an act of God so we had to take care of it.

3.The Range didn't work properly, was told it was the circuit braker, then I checked the oven - grinding noise, flames and smoke spewed out.

4.Dining area outlet is connected to the refrigerator, so when we used the outlet to vacuum the refrigerator shut off.

5.Hole in the bottom of the bathroom cabinet was supposed to be repaired in October- still waiting.

6.Chalking is loose around bathtub, bathtub shifts when I sit in it.

7.Kitchen cabinet creaks when opened.

8.Vents not flush to the ceiling. Wi-Fi hub not flush to the ceiling.

9. Chipped and sinking pavers.

10. Holes in stucco allows fire ants to come in - front door and patio

1.Side yard doesn't have enough sod, so I sink into mud.

12. Entry hall wall very shoddy paint job. Whole house needs professional painter. I was told Oh no they won't repaint the whole wall.

13.Upgraded Microwave is a tiny one, which they added a frame around - neighbor has a normal sized microwave with the same other kitchen appliances.

14.Woodwork is uneven in many places and not painted in some spots.

15.Smart lock was not installed, still waiting on the refund; we installed one.

16. We paid extra for garage epoxy flooring. The area under the storm shutters was not painted,

17. Storm shutters didn't have the correct amount of bolts and some are not flush.

18. Garage door has multiple dents.

19. Master bedroom window frame dented.

20. Damaged floor tiles throughout house.

21. Bathroom mirror not installed properly.

We signed a contract with Del Webb Pulte homes in San Antonio, Texas on 8/30/2022. The contract is for a Taft home to be built and competed between June and September 2023. We completed an online application with Pulte on 9/3/2022 which showed the price of $403,590 which we we were requesting a loan to cover this amount. We had a phone conversation with Pulte mortgage on 9/9/2022 and signed a loan document on that same day. On 9/14/2022 we received a Notice of Conditional Loan Approved for a sales price of $352,860 which is $50,730 less than we had requested. We have had numerous conversation with both sales and finance about this discrepancy. When we speak with sales they say we need to speak with finance and when we speak with finance they say we need to speak with sales. Finance says they compiled the loan information from what they received from sales. There has been a ridiculous amount of phone conversations and documents that have been reviewed since September 2022. Everyone that we speak with ask us to cancel the contract but we know that if we back out of the contract we automatically agree to not get our deposit back. We are both over 70 and this home was going to be our final retirement home. We are totally frustrated due to all of the confusion and discrepancies and just want to get our deposit back. We have all the conversations documented and all the documents we have received and if we have to go through arbitration then I will fill out the forms to start this process.

Have tried to upload (6) documents that show the issue discussed above but I only have PDF files and those will not upload. If you call or email me I can provide these documents. Thanks in advance for your consideration.

I am in a situation where I feel like cheated and threatened (in terms of money) by Pulte Homes Sales people. I have signed a contract with Pulte Homes few months back where they gave me pre approval and on the basis of that I have decided to move forward and signed a contract with them. And now when the closing date is nearby so they declined my loan saying I am not eligible and they denied my loan. I have been told by Sales person with whom I have signed a contract that if Pulte will deny my loan then I'll get my refund (deposit $22713) back. He pushed me to send an email to him that I want to cancel this contract and I have sent a note explaining my situation to him and he responded back to me with contract termination letter saying "we are retaining the Deposits as liquidated damages as a result of your default. As a result of the termination, you are relieved from your obligation to purchase the Property, we have no further obligation to you under the Agreement, and you have no further rights or interests in or to the Depositor the Property." Just coz they denied my loan at the last minute and they misguided me I cannot buy that home, it's not something I have broke the contract.

I have been requesting him to refund my money as he has promised and now he has completely changed the situation. I am really stressed as this is very amount for me which I have saved after years to buy home and Pulte Group just pulled this from my pocket without my fault.

Disappointing situation where Pulte sales people promised to refund my money since their Mortgage company has denied my loan and asked me to send an email and when I have sent an email they sent me termination of contract letter instead of my refund. but nothing refunded.

We signed the contract for with Pulte Group on June 26th 2022 after a sales rep from Pulte Mortgage reassured us that we would get our earnest money deposit (around 60K total earnest money which could be paid in installments) if we got denial from their preferred lender within the first 30 days. We signed the contract and submitted our loan application within 3 days of signing the contract. During the buying process we were alarmed by the lies Pulte Group said to us to get us vested in the house. It had changed some houses as 'under contract' to attract buyers and create interest among them. I came to know from one of the buyers that it's not under contract. They play tricks to attract new buyers so that they are vested and ask for around $60K earnest money that can be paid in installments. After the buyers pay the earnest money in installment, they threaten the buyers for making a full earnest money payment and threaten the buyers would have to lose the equity of the house, if they decide to backout. They tell it will be refunded while buying if the loan is not approved within 30 days but they do not tell that the loan is denied within the first 30 days and use unethical practices where they say they won't reduce the price of a house below a threshold while selling but still reduce the price for new buyers by $40K below the threshold. The conditional approval from Pulte mortgage was to provide 1 year lease agreements of all our rental properties and current primary residence. We did not agree to renting our current primary residence before closing orally/written during the 30 Day Financing Contingency period but still received conditional pre approval from Pulte mortgage. Considering that we got denials from Pulte mortgage later in the process after locking the interest rate, stating that we will need to rent the current residence and the other rental property before closing. We had requested Pulte to understand our financial situation and return our earnest money back but Pulte sent a cancellation document stating that it terminated our contract and we forfeited the earnest money. They told they won't return the earnest money deposit. Please help us get the earnest money refunded and wanted to bring the unethical selling practices under limelight.

I live in Oakfield on Johns Island in South Carolina the flooring in my home was discontinued therefore I cannot have any repairs made unless I allow Pulte warranty to rip up my office and reuse that flooring for other repairs. They also want to replace my office with the new flooring. The warranty department refuses to contact me weeks and months go by between communications about resolving this matter. The flooring should have never been put down knowing it was going to be discontinued. It is not my responsibility as the customer to facilitate the company in completing the warranty no matter the cost to Pulte. Next time don't cut corners on flooring and it won't come back to cost you more money. I paid nearly $5000 for these floors in the build package and it can't be repaired. I filled for repairs 6-7 months ago during the one year inspection. I also have not received the one year evaluation for how well the warranty department did. The whole Oakfield neighborhood hates these [censored]ty floors. Cheap crap from Shaw.

I will not be signing this termination agreement as I did not initiate this. Pulte Mortgage declined my loan!

the seller will be retaining my deposit - based on what stipulation of the contract? May you reference where in the contract it states that I MUST buy down the interest rate in order for Pulte Mortgage to fund a loan?

Retaining my $15,000 deposit because I qualify BUT/UNLESS/ONLY/IF I buy down the rate at 6.99% since Pulte Mortgage does not have loans to offer me is a scam. My deposit should be refunded to me in full asap. It is clear that the lender could not offer me a loan.

If the "seller" does not fully refund my deposit or starts the process of this refund by October 10, 2022, Pulte Homes will be in communication with my attorney as this has placed a burden on me and my family. In addition, there has been emotional distress based on the conduct of this company since the start and putting a delay on my living situation. I will be expecting Pulte to pay for all damages incurred throughout this process if this deposit is not refunded.

Please feel free to forward this email to whomever is the "seller", or the decision maker!

I had to point out the paint spilled on our roof in one of our final walkthroughs.

The next walkthrough they'd sort of wiped it up, but were definitely planning on leaving it that way. If I hadn't pointed it out several times they were obviously going to ignore it. There were paint splatters all over the carpet. Lots of little issues like that, but that's to be expected with a company churning out houses as fast as they can for as much money as they can.

We've been in our home for six years and have had a few issues with leaks. The 'soft venting' in the AC system Pulte installed had condensation 'pool' into it and damage a ceiling in our upstairs bedroom. Since that was three years after construction we discovered that Pulte had somehow found the shortest AC warranty I've ever heard of. I had to find a repairman myself to take care of that.

We're now six years into home ownership and an AC vent to the outside has COME OFF of our roof. I filed a claim with Pulte, but they blamed it on the AC company and are claiming it's an AC issue. Of course they hired the AC company to begin with, and didn't bother to check the shoddy work. The 10-year workmanship warranty they offer is useless. They won't take ownership of their work, and won't lift a finger to help. I've been in a construction adjacent industry for 25 years and have never seen a vent come off a roof before from the underside. Just incredibly poor workmanship and oversight. It's caused a major leak and more damage to another ceiling.