PulteGroup
Reviews and Complaints

My wife I purchased a new home from Pulte Rivers Mist subdivision in Richmond Texas. September 15 2009. I filed the claim with Pulte Warranty Department September 2019. I was contacted a week later then a Pulte rep came out and looked at my cracked ceiling and cracked tile floor. A month later they send out engineer assistant measure the entire house and level checks and take pictures. She clearly saw the issue and 3 weeks later they come back with it was do to lack of or to much watering. paying 6.150.00 for repair not counting inside repair Jericho foundation of Houston said it is the foundation installing pillars under foundation. I will never buy a Pulte Home again.

On the 4th of December 2019, my wife and I entered into a purchase agreement with Pulte Homes in Las Vegas - the Reverence Community. We entered into the purchase agreement as we had an offer for employment in the area and were going to occupy the home as our principal residence. The purchase agreement is HB00494285. We gave Pulte a check in the amount of $20, 000.00 as an earnest money deposit. We executed this agreement in good faith and began the process of obtaining loan approval via the Pulte Mortgage Company. Being ex-military, it was our intent to finance with a VA loan. The VA requires that the home be your principal residence in order to obtain the VA backed mortgage.

In the last week of December, I was made a counter offer from my existing employer which required us to stay in Texas. We made Pulte Mortgage aware of the new job change and informed them the home in Vegas could not be our principal residence. We did, however, discuss whether or not we could obtain conventional financing if we chose to follow-through. The Loan representative qualified us for the conventional financing without us signing a formal request to do so.

In mid-January, we informed both Pulte Mortgage and the Pulte Sales reps in Las Vegas that we intended to cancel the purchase agreement and requested that our earnest money be refunded. We were told that we had to sign a cancellation in order for the refund to even be considered. The Pulte Sales Representative who we were working with, Kristin Kornieck nor her boss, Bridjette Shelfo would reply to either email or phone calls.

We finally signed the cancellation agreement, believing we had no recourse to secure the return of our earnest money, even though the cancellation stated they would keep our deposit. We should have retained legal representation instead. We will likely do so, absent a refund of our earnest money!

We were only told that since we could qualify for the financing that we had to either purchase the property or lose our deposit. we have all of the email exchanges - too numerous to include here - requesting cancellation and the return of our deposit.

The Sales office allied by saying they had already begun construction on the property, which was a lie, as my daughter lives in the community and could see nothing had begun at the time we had request the cancellation.

We believe that Pulte homes has stolen our deposit based solely on the fact that we could qualify for financing. My employment did not allow us to make a move to Las Vegas and we therefore had no need for a home there. We communicated that to Pulte on numerous occasions.

We believe that Pulte is a horrible company and that the Sales Team in Las Vegas is acting unethically and with malice, retaining our $20, 000.00 deposit, knowing full well that they can resell the lot and probably has already done so. A totally unprofessional team!

How can Pulte keep our money knowing we could not live in Las Vegas!

We only want the return of our earnest money - $20, 000.00

T. McKeen

Over the past weekend my family and I were planning, dreaming and excited of closing the house today 11/4 at 4pm.

This morning at 6:12am Pulte Mortgage loan processor requests me NOT to go for closing. Here is the message in brief "We are not able to do closing today as the investor has added additional conditions". It might be rescheduled to a week. I am not yet provided details thoroughly. Waiting on the details to follow.

I have made the wire transfer on Friday 11/1.

There are lots of 'Ifs and Buts', as I have provided notice to vacate my apartment and on the other side I have leased my house to a tenant. I am worried of the real closing date, as we have prepared to perform ritual activities on Wednesday 11/6. I paid tution fee till 4th to UCPS, have to pay again for the 3rd time and provide the extended date. Have to cancel my movers, cancel scheduled appointments with utilities and internet etc. Messed up our plans to celebrate our daughter's sweet sixteen birthday in our new house. What a mess? This is Extremely UNPROFESSIONAL.

I believe I am supposed to be updated well in advance, not by 6 hours prior to closing, particularly when such planning is required. It is a lot of emotional and psychological truma.

Who is going to bare these expenses, loss and damages?

We bought a quick move in from Pulte in Santa Rita Ranch in Liberty Hill last year. Everything is falling to pieces, we have had black mold. The siding nails were through the main air conditioning pipe, the first guy they sent to fix it set fire to the wood frame inside the wall and my youngest son's carpet. We had a gas leak at the time also so it's a miracle my family wasn't blown to bits! The gas leak was happening due to the main gas pipe into the air conditioner not being fitted correctly. I complained several times about the smell of gas for a year before it was fixed. We have had the worst warranty repairs ever, total disruption to our lives with repairs and often people not turning up.
It also appears that the structural board is not installed correctly. My bedroom floor upstairs shakes so badly when the back door shuts my whole bed shakes! I have asked several times for the paperwork to show who inspected and signed off on the house but Pulte are not providing me with that paperwork ! I wish I had never bought this house. The stress it's caused is effecting my health, I can't sleep I often feel completely depressed. Does anyone in Texas already have a class action lawsuit filed that we can join in on?

Our house is no longer under warranty. However, when cracks were first discovered your company came out and verified that it was not a foundation issue. It turns out this was not correct and it is a foundation issue. In the 1 1/2 years following the cracks have spread across the house. An engineer has found the left side of the house is sinking and will require 9 steel pylons to mitigate. He said steel because the pond behind the house along with the way the house was built on a slope the concrete pylons would not last long. I would like to see the foundation report by your company when you came out and said it was not a foundation issue.

The address is: 6528 Lincoln Hills Court, Frisco, Tx. Del Web community
You can reach me at: Janice Fueller [protected].

If you wish I can send you a copy of the engineers report.

I have new home from PULTE. The base fridge model which is included in the package is ~$1500. I have paid $1575 extra to upgrade fridge. The contract does not say a model, just the picture. There are 2 fridge models look exactly the same like on a picture. One is $2000 another one is $3500. Of course people trust PULTE - they think it will be better model for this money. As a result PULTE installs cheap ~$2000 model. Pay extra $1575 to upgrade fridge from $1500 to $2000? What kind of "upgrade" is this?

The patio attached to the house one side has wash out it is cover under the written warranty. I call them three times no response these are the numbers
843 740 7270 704 543 4922 I get the same recorded message that you should leave all contact information and a brief description of the problem, and they will call back in 24 hrs during normal business hours. The problem the form asks for what state and region it is located but it only gives for the region in South Carolina the Charleston region not Fort Mill where I live so the form is useless for me. I should have check online better before I bought and saw the reviews regarding their lack of responding to warranty claims.

[protected]@yahoo.com my email

Completely dissatisfied with the service and products this company provides. We are paying over $400, 000 for a brand new home. Everything should be PERFECT. Well it certainly has been far from that. I understand weather delays and other minor problems, however we have been in a nightmare dream in which we can't wake up from. Things were going well until we had a rain on New Year's Eve. House had roof walls, unfortunately no power, no sump pump either (which if house is properly constructed shouldn't need one).

My husband and I visited the house on New Year's Day only to find an 1-1/2 of water in basement. Going to our project manager, told sump pump should have worked (how would it work-NO POWER). Ready to walk away from the NIGHTMARE!

I will never build with Pulte again and neither should anyone.

DeMarco's. - Dissapointedforever

The supervisor of my house is the the worst communicator I have ever encountered. He is holding our warranty and has done nothing helpful in the process. trades have been not been scheduled, or when they are they do not show up which has resulted in me moving my work schedule around for them and losing days of pay for nothing. The work they have come to fix in the home has only been made worse. the super has not come to check on any of the work and does not respond to any emails or phone calls. I have been in contact with the actual warranty people, the "customer care manager" and he has been working with me more than the super has. I need information of someone else because I do not want to deal with the super anymore. I want to deal with someone who respects me, my home I just paid for, and respects my time.
ALSO. there is bad drainage and grading in my back yard that Pulte is very aware about and being in SC with the hurricane approaching this week my yard will 100% flood up to my house. previous times it has rained only a few hours half of my yard has been filled with standing water that stays for over 48 hours. THEY ARE AWARE OF THE SITUATION AND ARE NOT DOING ANYTHING ABOUT IT. it my home floods this week because of the hurricane, Pulte and I are going to have some major problems. I have let both the super and warranty manager know about this and I have yet to hear from either of them. I will be writing more emails and making more phone calls and complaints until I can get some respect and attention I deserve from a company who I have given my hard earned money to. This is beyond ridiculous and unbelievable unprofessional. Had I known this is how Pulte does business I would have taken my money someone where else.

Attached is a photo from the last day it rained here only for a few hours. this is over a foot of water that stayed for at LEAST 2 days.

I am a resident of the property adjacent to your new development in Tamarac, Fl (The Enclaves of Woodmont). Your property has not been mowed in months. The weeds are in excess of 4 - 5 feet. They actually are covering part of your "Coming Soon" sign.
The City has issued citations, but I have not seen any attempt by Pulte to correct the situation. It appears that the property is abandoned. The property, in addition to being an eyesore for the community, is increasing the rodent and other creature population. I would have thought Pulte would want Community support in their new development. By Pulte's lack of attention to the property, it does not bode well for what the neighbors are thinking.

The house is in horrible condition missing brick on exterior, baseboards trim molding all nicked and painted sloppy, doors hung crooked, exposed nails and staples on the stairs, just painted over exposed drywall in several spots, railing in stairs not attached, broken and chipped walls doors baseboards, marble around fireplace chipped jagged edges, back door doesn't close, chipped glass inside backdoor, nail pops and holes in all door frames and window frames, cabinets frayed or nicked in kitchen and bathrooms, ceiling vents not flush and sagging, front door needs another coat of paint, the walls molding and doors need another coat of paint, banister chipped nicked painted awfully, hole around top stair railing, nicks around fireplace fireplace wall and the outlet, the marble is crooked and not flush, stained carpet in separate rooms, the stove burner is dangerous the flames get so high they can touch the underneath of the microwave and don't extinguish properly, some windows open easier then others, bathrooms have chipped cabinets, every outlet cover is crooked and not flush with the wall, the backsplash was drilled into for an outlet cover that looks like it's bowing out behind stove, there's a big scratch on the cabinet beside the refrigerator, there are still gaps in the floor seams in spots, the stair buckles are crooked and not secure, and the iron poles in stairs are scratched, the entire houses paint job is awful, paint on carpets floors window frames door frames the house needs clean exterior and interior scuffs marks blood? On walls frames floors, this is all in addition to or including the items we went through on the walkthrough on 5/18/18. Gouges in boards, walls, and trim. Honestly it was so upsetting we didn't look at the laundry room, rear exterior or patio, sides of house, upstairs bath or bonus room, the list is overwhelming, disappointing and unsatisfactory... Especially given today is our scheduled closing however the condition of the house is not safe or livable for my family.

WE close 3/9/18 at 5025 Lilium in Plainfield IN del Webb Vandalia
in Plainfield

Numerous things especially weather items were addressed by Trent who I am not happy with as far as service and following up.
Cecil came on board and he is trying very hard to fox things he has gotten our porch and patio power washed but brown spots are still engraved in concrete.
it loos like we will have to buy grey concrete sealer and cover it up.
There is a big gouge in front porch filler then needs filled in
Vinyl Fence damaged when landscapers installed it

The metal flashing under font porch windows are bent and looks terrible-I would of preferred vinyl.

also our back yard is all full of weeds we can't even plant a lilac bush my wife bought.

We have been very unhappy with the overall construction with Trent and Zac
except for Cecil who all this was dumped on.
we would like our yard graded asap and we will do the seeding provided we get reimbursed.
we will paint outside if you get me color of garage door and reimburse us for paint

we would prefer that you fix the porch pillar

I closed on my home on [removed] in Beverly Hills, MI five months ago, with an extremely long punch list. As work took place to finish and repair things done incorrectly, work began on the house next door. As items were slowly ticked off my list, more things were added, for example; I finally got actual steps and walkway to my front door, when the porch was ripped out and redone unevenly and with gaps. water collected inside my garage and pitted the concrete (shoddy material used?) The list goes on. Meanwhile, the workers next door used my electrical outlets with out my permission, knocked a vent off the side of my house, and park their trucks on my property. Each time they (finally) repair damage they did, they damage swomething else. Sub-par materials were used inside as well. The floor (upgraded to level 3) dents and scratches with normal use. I spoke with [name removed] who promised to connect me with your quality control dept, but I haven't heard back from her. I would like someone to call me to discuss all of this, and see my house. Please call me at [protected]. Thank you,
[removed]

Hi all. I would avoid Pulte Homes with every effort. I know there is always a degree of frustration with building a house, however, our experience has been like 5 months of dealing with a cheap, used car dealer. The house is getting ready for pre-dry wall inspection (was supposed to be first week of October), we have been dealing with large cracks in the block, they put one of the lag bolts through the main sewage drain in the foundation. They broke up the several feet of the foundation in that spot and then another few feet in an adjoining room for some reason. All of that during the middle of November, and nothing has changed since then. They have also not done anything about the construction folks smoking and just dropping the cigarette butts all over the house. In several places, the cigarette butts have almost caught fire and are leaving burn marks all over the flooring and framing. We have spoken numerous times to our Building Manager, and others above him. Nothing has been done. If any of you are interested in more details regarding a full list of the issues and actions, let me know. There are several builders in the subdivision, choose another. Building with Pulte is more heartache then it's worth.

So now it's 4/9/2018, we had a number of unaddressed items the day of closing. I was going to refuse to close on 3/30/2018, but was talked out of it by Carl (Chuck) Spires at Pulte. I should have known better. As of this date nothing has been fixed, they have reassigned both of the managers they had working on our house to a different neighborhood and have assigned yet another person. Below is the outstanding list as of today:

-- Still need extension cord for UC light in kitchen.
-- Paint spills on pavers on porch.
-- Yard is still terrible…can't walk without risking a fall due to lumps and spaces between patches of sod.
-- Dead spots of sod in the lawn. (Large spots, not smalls ones that will fill over time.)
-- Small spot of missed silicone between horizontal and vertical granite pieces to left of fridge.
-- Silicone scribe molding and between cabinet and tub surround in master.
-- Floodlights on the back of the house are very loose and swing a lot when the wind blows.
-- Paint drips and smudges on the front doors and door glass.
-- Drywall issues:
-- 3 visible bulges/seams in the master bath, 1 in the back of the left master closet.
-- Visible corner metal in the window of the game room.
-- Corner metal seam on column in the master bedroom.
-- Patch job where tray joins ceiling in the master bedroom needs to be redone/blended.
-- Door to back bedroom still sticks, even after a screw was driven into door frame. Screw not covered/patched, and has caused a large separation at the 45 degree join.
-- Door frame heights in front bedroom are mis-aligned.
-- Wall switch for small bay garage opener doesn't work.
-- Small garage door doesn't seal properly all the way across the bottom, mis-aligned.
-- Still not convinced the epoxy on the garage floor was done correctly. I feel like I was told stories about it. Needs clear coat.
-- Still have not received paint touch up kit we were promised.

Other things to mention:
-- Overall sloppiness of paint. Trim paint on walls, wall paint on trim.
-- Window claddings have paint/drywall on them, promised they would be cleaned.
-- Floors were filthy when we moved in. Dust on everything that was never cleaned off (same non-dusty fingerprints for weeks), though we were told the house would be clean upon signing.

Keep in mind that during the month prior to closing, all of these items and more were presented and reviewed many times. They are not new. During that time, we also caught them removing tape from spots that marked needed repairs or fixes without fixing them multiple times.

I have also been talking to other people in the neighborhood that have built with Pulte and having the same or worse experience than we have.

Pulte is also being investigated by the New Mexico Attorney General, see https://www.youtube.com/watch?v=9d6Vo3O3gIo. You can also see a lot of complaints at https://www.youtube.com/results?search_query=pulte+homes+complaints

Do yourself a favor, DO NOT build a home with Pulte

We had our yearly wellness check done in Nov.2017. Most of the problems were taken care of but a lot are still waiting to be taken care of . We tried to get in touch with John Hazard (from pulte) to no avail. This morning I had called Rick and Phil who are Carolina Abors HOA community mgr. and assistant mgr. We have a spec home going up next to us and the workers were digging up our yard so I called them to get here right away and do something. Phil said they would be here, they never showed up. I can't believe the incompetence of Pulte to put people in charge of situations that they can't handle. Margie DeStefano 137 Tee Pee Trail, Durham, NC [protected]

I'm relocating from VA and looking to purchase a home in GA. I signed up on the Pulte website as VIP client. I got a call about preselling. I have been in the area since November 21. My realtor and I have made numerous attempts to make contact with the selling agent, Kallia Slutezynski at 4400 West to no avail. I'd like to speak to someone about this pressing matter.

Very Respectfully,

Shirley Thompson

Im already over my 50 punch list of corrections items from pulte... Which ive dubbed the "short cuts builder". I still think about our large sink hole in the front yard due to an incorrect sewer hook up along with a back flow of sewer water into our master shower... Due to excess scrap wood debris in the outflow to sewer drain. Lastly im still amazed that pulte left us with and would not remove a large very dead tree in the back yard for which pulte said was part of our natural landscape. The dead tree had to be removed and cost me $2000. Pulte refused to help or hear about it because of the fine print in my closing paperwork "natural landscape" clause.
Ok... On to my complaint about the guest bath shower surround-
Problem-this item is a pieced together surround with three flat surfaces and two corner curve pieces. While this may be a managerial accounting decision point on a plotting map to save shipping costs there is a down side not seen until the shower gets used by the homeowner! The shower surround overlaps the tub backsplash and allows for drainage... Believe it or not for a behind the shower surround drainage? Strange right? Yes its true!
Our guest tub/shower gets a pink [censor] buildup at the tub lip all along the overlap surface of the backsplash and a black crud coming from the surround wrap around shower surround about every 4-6 weeks! I know its time to clean it again because the pink [censor] appears and when I bend down to look at the overlap space... Sure enough the black crud is there too!
Solution - pulte should install a "one piece - tub and shower surround unit" so there is no space or place for any drainage! I can deal with the pink [censor] its that black drainage crud behind the shower surround at the tub area that is absurd! Pulte needs a better shower enclosure. Beware of these look nice shower pieced together surrounds. They are trouble!

I'd like to first start off that the Siena community itself is a nice community and it is growing. The builder, Pulte Homes, I want to address my concerns. I was recommended by my real estate agent that Pulte is a very good builder and that they build quality homes. However, as I regularly visited my home site as it was being built and observing the stages of it being built… I was not happy with the quality that the on-site construction crew and people they contracted with to construct my home. To me, the workmanship was questionable. It felt to me, that speed was the concern of the construction crew instead of quality. Like, "quantity versus quality". That's when my gut feeling kicked in and I visited my home site regularly. I do understand the fact that the house is under construction and there will be some touching up here and there that will be done… One example, they installed the wrong bath tub in my secondary bathroom. Luckily I had my options and listing of things that were being installed when I did the first meeting with the project manager, Bobby. He first was confused of why I brought it up and I showed him my options and listing stating that the secondary bathroom has a tile surround wall and not a fitted bathtub in that bathroom. They corrected it and had it fixed. If I didn't do that visitation and noted that error, I would have had the wrong bath tub in my secondary bathroom.

I sent various e-mails to both Mike and Bobby of things I was concerned about throughout the build; however, it took a couple weeks to receive a response or I did not receive a response at all. I just want to address the customer service was lacking.