PulteGroup

The quality of the delivered townhouse style condos in Mountain Lakes, NJ is atrocious, and the warranty process is frustrating, dishonest, and unethical. On top of that we suspect financial fraud and are working on our case with a litigator.

In our brand new condo we've had never-ending issues. And we are the ONLY owners on this community since past year.

Below are just a SMALL sample of them - we have a lot more, and many active warranty issues that are still not resolved - these issues are not routine, small issues like floor creaks or nail pops from ceilings/walls.

* Carpet unraveling due to not being installed properly. Fixed in a poor way with exposed carpet backing on section where the carpet threads already came out.

* Kitchen and laundry room cabinets that *bend* when you put normal everyday items on them like dishes in the kitchen and laundry detergent in the laundry room. The cabinets are worse quality than Ikea! We were told the cabinet shelves won't be replaced unless they bend so much that they break. Its not real wood, it's particle wood.

* Some of our brand new cabinets have already had to be replaced because of installation/material quality issues.

* One wall stud wasn't even nailed into place, we could move it sideways with 1 finger.

Other studs are not properly nailed into place either. The warranty manager asked if our own contractor could nail them into place instead of Pulte employees!

* A toilet wouldn't flush properly and the warranty manager (in writing) tried to lie and state that that's how low-flow toilets worked - meanwhile we have 2 other toilets of the same design that flushed properly.

*HVAC system stopped working twice in the summer, with 4 visits necessary from AC technicians due to incorrect sump pump discharge routing. The issue took legal threats and months of back and forth to get fixed - and the core issue was over a $3 section of pipe that need to be added for the sump discharge and routed to a drain.

* Interior wall drooping and crooked on one side.

Mostly fixed after 4+ attempts - but still not all the way straight. They say it falls under their margin of error so its acceptable.

* Missing shingles on roof with exposed building envelope allowing water to enter. Fixed after weeks of legal threats and several visits from the Pulte warranty manager.

I've heard Pulte is being sued in North Caldwell because of water intrusion issues across their property there.

* Windows that don't open and close properly - ALL latches had to be replaced because they were filled with drywall dust. Now some windows make terrible noises when opening and closing - and we've been told we just have to "wear them in." And these windows when pulled out of the unit works perfectly.

* Every single window (except one that had to be replaced because it was installed with a broken frame and one window in a bathroom) is difficult to open because the window openings were not built square.

* No bank wants to cover so you have to go with Pulte Mortgage which gives you higher APR then outside. And this news comes after they have your initial deposit.

If you would like to learn more about our experience, feel free to come by as we are the only ones living here when this property has been in market for over an year so far.