PulteGroup

Since the day we got our keys on November 30th 2017, we have had nothing but issues with Pulte.

We had a list of items that needed to be fixed or addressed. One of the main things being our hood above our stove. They installed the wrong hood and told us this was what was listed in their plans. After some back and forth, we provided proof of what we ordered at the design center. We were told they don't offer that hood but since we provided proof, they would make sure they got it installed. The correct hood was then installed maybe a month later. Only to realize the hood stack was not correct. We sat for months without the proper stack and venting. The wrong hood stack was delivered multiple times or delivered damaged. Between whirlpool and Pulte, no once could seem to figure out what was needed. Again, this took months to resolve.

Once the correct hood stack was installed, we realized it was not venting properly. When I called to address this issue, they made me feel as though I didn't know what I was talking about. I sent pictures and examples of the grease buildup and they told me this was dirty due to "customer maintenance". After dealing with the back and forth yet again, they finally sent someone out only to verify we were right and our hood was not properly vented. In fact, they never installed a specific piece and left it in our garage the entire time. If the contractor had not entered our house through the garage, he wouldn't have noticed this piece sitting there.

It took a year to get this resolved. Only to have to deal with issues AGAIN with the product they installed. The piece that turns the vent on and off broke. Twice. They fixed it the first time and the second time, now two years later, I'm being told is not covered under warranty. I'm now being told my hood is a "scrap" hood and no one will touch it. It has never been covered under warranty. This is now the issue I am currently dealing with and being told this is not going to be an easy fix. Someone dropped the ball with pulte when this issue happened two years ago. And now I am forced to deal with their mistake. Now I am left with a hood that is broken and cannot be fixed until they figure out what happened. Their mistake is not my problem!

Another issue was my master shower. Which took months to resolve. When my baseboards started turning brown outside of my walk in shower, I knew I was dealing with a water leak and called to request it be fixed. They sent someone out and I was told it was my "showering etiquette" and that "I splash too much". I was asked if my kids shower in the master. I was asked how long of a shower we take. I was floored. These questions had nothing to do with the issue at hand. After pushing back AGAIN, they said the slope was off and tore up my shower. Thankfully they did because this confirmed there was in fact a leak. Not just a slope issue. I don't understand why I was questioned in the first place.

I could go on and on with the issues I have dealt with and STILL currently dealing with. I have filed a complaint with the BBB. I have filed a complaint with the ROC and currently reopening that claim. My next step is an attorney. I know of many other people in my neighborhood that have dealt with or still dealing with Pulte issues. The amount of money I spent on this home should give me a better product. And the customer service and their urgency to fix anything is miserable. I feel I have to defend myself any time I deal with customer service or their contractors. I'm sick to my stomach over this home buying experience and will NEVER buy a Pulte home again!