TD Bank
Reviews and Complaints

This is not how this situation should have been handled (I used to work there and know the PROPER procedure). The rep should have taken the card #, asked for the name on the card and contacted the accountholder to alert them. Sorry to hear that you had such an alarming experience.

You can't transfer to someone else's account? What are you talking about? I have transferred money between mine and my husbands accounts, as well as into my step daughter's, and I am not signers on these accounts. Thank god I left td bank - I see I wouldn't be able to do that any more apparently.

Banks, as well as ALL businesses should do everything they can to keep customers. It cost businesses far more money to GET a customer than it does to KEEP one, that is business 101. So this person was correct in expecting some reaction to his or her leaving the bank.

How come now it takes LONGER for them to verify funds than it used to? Did they get a new but less advanced system? Yes, they USED to credit you for the full amount of your deposit, or at least made it available within 24 hours. Now, it can take up to 72 hours! That's business hours, so deposit something on Thursday and you might not be able to use it until the following Monday! That is unreasonable. Plus, I think the tellers are trained enough to not honor a check for ten million dollars.

wait, your upset because the bank didnt stop you from leaving when you said you wanted to?
Wow how horrible.
Why dont you tell the truth, you were upset the bank didnt ben over backwards when you threatened to leave them.
By the way no bank would ever let you do a transfer of funds from one account to someone elses account regradless of what bank they are with. Thats not a transfer, thats called a payment. If they allowed direct transfers like that the US government would close them down in a second due to money laundering laws. If you need to make an ACH ( automated clearing house ) payment, or write a check to someone feel free to do so, but you cant transfer . Thats not what a transfer is.
And as to diectly depositing a business check? so you wantthe bank to take a check and instantly give you the funds?
Id love to find a bank that does that, id be rich. I could write a check 10 million bucks thentake it and walk away with the 10 mil.
no matter whatthe check it takes time to verify funds. unless you have the amoiunt in your account t back up the withdrawl.

TD stands for Total Dicks! This is my story. They are THUGS and THIEVES!
COMPLAINT INFORMATION
TD Bank
My Total Disaster Bank Nightmare
TD Bank is refusing to accept a mortgage payoff on a sale of a property unless
1. I pay them $33, 000 or
2. Sign an agreement to allow them to call in my other two mortgages earlier than they are due
TD Bank holds mortgages on 3 properties on which my business, AllState Fence is located. I own the properties along with my brother as M & S Realty. For 10+ years, my company has had a positive banking experience with Commerce Bank, now T.D. We are a seasonal fence installation and manufacturing company with a $1 million line of bank credit, which was always renewed every year. Our bank officer, Ed Moran of Commerce, always rolled over our credit line yearly, even when we had money borrowed against the line during slow seasons. On October 1, 2009, TD Bank called in our $1 million revolving line of credit even though we were never late a payment and continued all our monthly payments. At this point, Charles T. Forrest from TD Bank, Cherry Hill, NJ, threatened to foreclose on all our properties cross-collateralized on the loan if we didn’t pay the line of credit in full. At a meeting with Charles Forrest, he stated the reason was “that TD just wants to get rid of any company related to the building industry. We don’t care that you are still making your payments. TD has a different philosophy. You are probably going to fail so we want to get rid of you”. There was no convincing him or TD’s attorneys otherwise. Our only option was to sign a forbearance agreement which gave us 3 months to find alternate financing. They charged us $20, 000 for this. After many attempts to find bank financing during the credit crunch, alternate financing was found for $650, 000 through a hard money high interest Business credit loan. After this loan closing and receiving $650, 000, Charles Forrest at TD then charged us another $10, 000 forbearance (extortion) fee to extend the remaining line of credit balance to be paid down at $20, 000/month which currently continues to be paid at $5000/week.
When one of the balloon mortgages on one of the properties was due to expire in October2009, fortunately a buyer was found to satisfy the entire mortgage payoff. A closing date was set a few weeks after the mortgage expiration date due to some township /land use issues, however the mortgage payments remained current and continued to be withdrawn directly from our checking account. Because of the extenuating circumstances with the township, Charles Forrest and his boss Ed Moran had verbally agreed that the bank would waive any late fees on the mortgage as long as the debt was paid. We even sold the property substantially less for a quick closing to pay off the mortgage debt. So when we received the mortgage settlement charges for the closing, it included a $33, 000 late fee and default rate much to my surprise. When an inquiry was made via email, TD agreed to waive the late fees only if another forbearance agreement was signed which would let them call in the balloon payments on the other 2 mortgages earlier than they are due. These mortgages still continue to be paid monthly. Now TD is holding the sale of the property hostage, refusing to accept a full mortgage payment even if the $33, 000 late fee is paid, unless we agree to their forbearance (extortion) terms. To top it off, they also won’t allow us to close on the property unless we agree to sign an agreement promising not to sue them!
TD is purposefully trying to put our company out of business. Why? They have never lost one penny from our business. All credit line and mortgage payments were always paid. They have crippled our business. Could they want our properties which have over $1 million in equity? Or do they just want to keep charging us tens of thousands in “forbearance” fees? These thugs need to be exposed and stopped. Such unscrupulous business practices should not be tolerated and need to be investigated. We need a positive business environment in New Jersey. Small businesses have a hard enough time as it is without being victims of bullying and extortion from banks whose only interest is to rack up fees or possibly foreclose on valuable properties.

Howell, NJ

I've paid monthly bills from my TD Bank business account using Microsoft Money. Three payments never posted and I have incurred late fees, finance charges, etc. Customer servive is a joke. I waited an hour to speak with someone and they couldn't fix the problem which persists to this day. I was told someone would call me back. That was a week ago. Still waiting...
I'm taking my business elsewhere. TD Bank truly sucks!

I have a business account, I have lost over $4000 in overdraft fees and yes doesnt matter how hard I try to avoid this fees they always hit the account. And to those slick that always jump saying ohhhhhhhhh if you dont have the funds dont used it, well...I do have the funds but they trick you in all the ways to hit you with the fees. The goverment doesnt do nothing, the law enforcement doesnt do nothing, the bank and our local politicians doesnt do nothing...My bank account is [protected], I hope that someday 1 judge makes them refund back all the overdraft fees that they have take from us like they ruled in California to Wells Fargo.

On unemployment in New Jersey with direct deposit. I call in unemployment on Thursday and payment is normally in my account on Saturday morning. Not any longer. Payment now does not post to my account until Monday or Tuesday. That's slower than receiving payment through snail mail.

For the majority of customers they only become rude because the TD employees no longer have any customer service skills and they bring this on themselves (and most times they deserve it) as they no longer want satisfied customers, they are only worried with making a few dollars. When it was Commerce Bank the Customer Service was OUTSTANDING - now that it is TD Bank the customer service went right into the toilet. I have been with this bank for over 20 years and up to the time when TD took over never had a problem – NOW all I have is problems and get no relief from their customer service and when you ask to speak to a supervisor, one is never available or refuses to get on the phone. I am now in the process of changing all my accounts to a Small Neighborhood Bank – A Customer Orientated Bank – A Friendly Bank. Commerce built their bank one customer at a time an TD Bank is now driving away these loyal customers.

Yes, I'm an employee. However, I am by no means a rude employee. I don't agree with all the bank's policies either. I just can't stand how people are so quick to place the blame on the employees of a business. Yes, there are people that don't do their job. But coming from someone who does do their job, I expect to not get treated like a idiot from time to time. And if you are so smart and hardly ever make mistakes, than I suggest you put your smarts to better use.

To: D7188998
It is because of people like you who work at TD "bank" I will never be a customer again. You are RUDE RUDE RUDE. I work in IT and if i have made as many mistakes as your people made, i would be fired! But thank got i am smarter than that

1) Let's figure that you have 5 or 6 lanes of drive thru, and you have no more than 2 tellers working their best to get all the transactions taken care of... Now factor in, customers messing up deposit slips, customers not being prepared, and the ever so popular customers who expect you to practically wipe their ### when they get to window.. and you will in turn have a 30 minute drive thru line, no matter what bank you visit.

2) You want access to your son's account, have your name on the account in addition to your husbands.. You're not the president.. the tellers don't know who you are. Simple. Or you can stop being so ignorant towards technology and just get online banking. It's really obviously that you have a computer and a lot of free time considering you are posting complaints on a website.

3) The guy who wanted cash back from his paycheck, I have no sympathy for. It's our policy as well as just about every other bank, that you need money in your account to back up what the bank is currently "loaning" you. They don't know if that person is just going to spend all the money, and then whoa what do you know, the check bounces and yet another negative balance is put into the computer. The check needs time to be reviewed and processed because tellers don't have the magical power to see if a check is "good" if its from an account not at the same bank. ### happens, thats just the way it goes. And who's going to be the first one rushing into the bank because their balance is negative, thats right...the customer. So if you need your paycheck that bad.. because you and your family are on the floor and starving to death, then.. hey go cash at it at the bank written on the check and close your account... because if you can't wait a day for your check to clear then you probably don't deserve to have a bank account anyway. And if you can't get yourself to the bank before we switch to the next business day, your problem.

4) People make mistakes, so its ridiculous that your going to judge the fate of an entire bank based on the fact that someone miscounted your money a few times. Maybe it was that tellers have to multitask on top of dealing with nasty customers like you who probably have terrible handwriting and don't understand how to fill out a deposit slip. And if I'm wrong about that, it's very difficult to count the proper amount of money when you have 6 people trying to get your attention at one time, so pardon if from time to time you have to ask them to correct it for your impatient self. And if you had to the math for the teller, chances are you were being unclear in the first place or THAT teller was just freaking stupid. End of story.

Hide your money under your mattress from now on because its obvious you don't know how to handle yourself in public places. "You're so funny"

On May 28, 2012 I went to the Leslie St. and York Mills branch of TD Bank and deposited thirteen, one hundred dollar bills ($1, 300.00). The next day I received notice from TD Bank that I had deposited six hundred fifty ($650.00).
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I went to TD Bank and asked if I could see the video since I am sure that they are mistaken. I was not able to see the video. I subsequently called the branch and asked to speak with the manager but was told he was busy and that he would return my call. The manager did not return my call.
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On July 9th, 2012 I received a call from TD Customer Care and was told that the investigation revealed that I had only deposited $650 and not the $1300 I claim. I argued that that was not correct and that I know how exactly much I deposited (because this money was from my friend, when my friend gave the money, I counted 2 times), when deposited to the green machine, I counted it three times prior to making the deposit. I asked again to speak to the manager and again I was told that he is busy but would return my call. He did not return the call.
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A few days later, around the end of June. I called the branch again and asked to see the video. I was now told that I require a letter from the TD Bank outlining the result of the investigation.
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On July 2nd, 2012 I called the bank again and requested the letter outlining the result of the investigation and they said they would send it the next day.
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On July 7th, 2012 I had not received the letter so I called and asked if they had sent the letter because I need to take it to the branch so I can see the video. They told me they sent a letter to me on July 3rd.
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On July 12th, 2012 I had still not received the letter so I called again to ask if they had sent the letter and I was told that they sent it on July 9th, 2012.
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On July 18th, 2012 I had still not received the letter so I called TD and was told by a manager there that a memo or some communication would be written so that I would not require a letter to go to the next step which presumably would be, viewing the video of the transaction.
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After this phone call, I went Leslie St. & York Mills Rd TD Bank told the branch manager that I wanted to take the investigation to the next level. She gave me a brochure with an email address and told me I could write a letter of request.
On July 25th, 2012, I sent a letter to the email address provided by the branch manager. I waited until August, 15th, 2012 but no one contacted me. I called TD about going to the next step of the investigation and they told me the case was closed. I asked the case closed should let me know, why did not inform me, please write a letter to me, I want a letter from your TD Bank.
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On Aug 20th, I received *a letter from TD Bank. This is the only letter I received from TD about this matter and this letter is attached.
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My goal is this:
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-********* Simply let me see the video of the transaction. A few minutes of time and the matter will be resolved. I can’t understand what the problem is. If the bank is so confident in their claim that I deposited only $650 then the video will quickly reveal the truth *for all to see.
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Unless they have something to hide, I don’t see any reason for them to refuse this request.

My friend told me: do not go to court, because TD have a big group lawyers, it is difficult for me to win the case. But I am not afraid it. I want find out how can hundred dollar bills changed to fifty dollar bills and who stole the money.

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CLOSE DOWN TD!

Just do what I did leave the bank. Solo many people are doing it. They have a problem in that they can not grow in areas where they are already saturated. So the only way to increase income is to skim or configure deposits to maximize fees.
This may make you feel better they are getting sued by class action lawyers . The only group of people on the earth worse then bankers.

Maggie, you're dead wrong. I've had many problems with knowing my available balance via telephone automated service, ATM, AND actually live tellers at the branch and on the phone. They have refunded me six times because I was persistent in letting them know their bookkeeping was flawed and unethical. Mind you by the third refund they told me it would be my LAST one. These guys are NOTHING like Commerce bank, which used to be fantastic. Even though you keep track of successful transactions that are taken/debited out of your account, which are reflected via ATM, phone or LIVE customer rep, their system is structured illogically, as I've had three customer service reps explain to me, and I've even gotten them to admit that the system is faulty.

This person is correct about their delaying credits but not delaying charges. Listen, my mortgage gets automatically drafted every other Friday. I have been doing this for ELEVEN years without a glitch. On Thursday I deposit my check, and thought nothing more of it - until i got mail saying I was overdrafted. My check did not clear until the following MONDAY. No progress on it over the weekend, but no, they can still charge overdraft fees. They charged me $210. Do not get high and mighty. I did nothing different; they were just being jerks. OK so I gritted my teeth, paid the $$ and moved on. Next thing i know I am in the red again! What happened this time? I was charged $15 for my CHECKING account being under ONE HUNDRED DOLLARS! Excuse me, I USE my checking account and do go below $100 every month. If I wanted to save $100, I would put it in my savings account, plain and simple. Plus they aren't going to pay you interest on that $100.

I am extremely responsible with my money, so please save all of the comments about this was my fault. Hey I will even take the blame that I should have kept myself better informed of their ever changing policies. Shoot, they're bought out by someone else practically every month. But YOU are the one being hosed by paying for their ridiculous fees. I went straight to a local credit union and they told me they're getting a large amount of converts from TD bank. Before they would get one only occasionally, and she had had several in one week. She said it's RIDICULOUS to charge for a balance below $100 for a checking account. A checking account is to use your fluid cash. The credit union pays me interest on my checking and my savings accounts. I held out for so long because, like you, TD bank is the one with the most branches. But please don't let that stop you from switching to a credit union - they understand and do not charge you to use another ATM. (You may have to pay the ATM fee though from the bank who owns the ATM_ You'll still come out ahead.

TD BANK INCLUDES YOUR OVERDRAFT CREDIT LINE IN
YOUR "AVAILABLE BALANCE" ON ATM SLIPS!
Even though your credit line is subject to a 14% interest charge.

THEY DO NOT TELL YOU THIS!

They do not tell you that your "Available Balance" includes the amount of your overdraft credit limit (usually $500) and if you withdraw that amount (from an ATM machine or bank) you will be charged 14% interest!

INVESTIGATION - If you have inadvertently withdrawn money from your overdraft credit line, and were charged interest you should contact me at rewjd@comcast.net. This happened to friend of mine yesterday who is investigating the possibility of suing the bank for this fraudulent practice.

maggie the point in online banking is to take all the guess work out of how much we spend on a daily basis. thats what they are supposed to do show is all the debits and transactions that follow each time we use our account. so what your saying doesnt make sense.

you hit the nail on the head. that is what they have been doing to me. even now i go online to check my balance and it gives me a bull message. they are by far the worst when it comes to online banking.

Yeah it took me one full hour to set up a business checking account for my restaurant. Unbelievable, since it would usually take 10-15 minutes in other banks. Oh and the new online banking system is the worst since each withdrawal says "Purchase Authorization" instead of the specific withdrawal, which means you don't truly know where your money is going to until you get the pending transactions finished.

TD Bank has changed overnight into this brat on the block. I transfered in 2400.00 to cure negative balance on checking - they put in 24.00. As a result the check didn t clear the bank. They back tracked and told me I couldn t clear a check after it was presented. The balance on the checking account was positive on the day the check was alledgedly presented. My balance on my checking account and savings account has fluctuated wildly
over the past 2 weeks. i think we need a class action lawsuit here - something has gone very wrong here.
Give me your email
Mine is permink@optonline.net

And all those fake charges they force you to pay, like SAVINGS ACCOUNT MAINTENANCE FEE. Is in it ridiculous - you give them the money they can lend to someone and above that they charge you a fee for doing it. Just one word comes to mind CANCEL!

I will love to join the class action lawsuit against TD Bank. TD Bank SUCKS!

I agree let them move i always have money going into my account but they continue to post debts before credits and the higher check before the lower ones so they can charge more fees while still returning checks because there putting in cash as pending. not fair i've lost 1000's to this bank. if i recall Chase bank was sued for this type of action.

All those who have had problems with TD Bank overdraft fees should get together, hire a lawyer and get there money back through a class action suit. I feel their DDA system (checking transactions) is programmed to maximize fees to their advantage. I my opinion TD Bank needs to move back to Canada and rip their own citizen off.

I made a deposit on a Sunday and I know that they cover a hundred bucks of the deposit. So I took some money out and then got gas today. I got charged a 66.99 over draft protection fee which I never authorized and that made me over draft. I am closing my account Friday.

THIS BANK IS A TOTAL RIPOFF! THEY ARE BEING REPORTED TO THE FDIC AND BETTER BUSINESS BUREAU AND ARE BEING SUED BY NUMEROUS ATTORNEYS IN THE STATE OF FLORIDA. IF YOU WERE BANKING WITH RIVERSIDE BANK BEFORE TD BANK TOOK OVER, YOU BETTER LOOK FOR ANOTHER BANK ASAP! THEY ARE OUT TO GET YOU!

Just had our car repoed from TD bank . we were just into the 2nd month due to the fact we had to move and needed a bunch of money for that. We never received a letter or notification from the bank that this was coming up.Now "I" ( not my wife), have to requalify for the car. We have been married 32 years and her income doesn't count toawrd the car loan(now) it did when we bought it 4years ago. I feel like we are being scammed.

Well, considering you had used the wrong deposit slip and did not check your receipt properly for the correct amount of you deposit or to verify the right account number, i'd say you can't read either. At least the teller wanted to check before you left. If theres a question if your last digit is a 3 or an 8 try to be a little more legible. As for rude tellers, how rude could she have been if she wanted to make sure you got your money in the correct account. But you're right, she must been some rude woman for trying to help you out. (sarcastic)

This has to be illegal guys. Let me explain what they did to me. In the last three weeks they have taken 605.00 in overdraft fees from me. I put in a deposit on a Saturday which will clear on Tuesday. I watch my balance closely. We have been struggling for so long that when the money is deposited I have to get a few things. They give you 100.00 from the deposit immediately. So I build up like 10 small purchases but they are covered with my balance that is in there plus the 100.00 they give you immediately. Then a transaction comes in and is cleared on Tuesday when I was told my deposit will clear first thing Tuesday morning. So I say to myself, "Well we needed to get fuel to run our dump truck so I will take the 35.00 overdrawn fee instead of losing 700.00 for losing the truck running for the day if it clears before the check clears. I know this was wrong to do but we had to run the truck. Well, they take that big charge of 150.00 and put it in front of all the little charges I made that were covered with the money I had in there and therefore I get the overdraft fee for the fuel which I expected but also the 10 tiny charges that were covered, are now in front of the 150.00 fuel charge instead of behind it where they should be. I understand they are all in the pending stage but I don't see how they can legally take another pending charge and put it in front of all the other pending charges even if they were in the pending stages three days before the new charge! I hope I explained this to the point where you can understand. I am so angry it's hard to explain it lol. Instead of keeping the pending charges in order as they come in, they will take the largest pending charge and jumble the other charges so they can make loads of money. I could have paid off a charge in one payment with the money they took from us. Plus finally after struggling for over a year, to see that kind of money just go like that makes me sick. The thing that gets me the most is when I looked at my balance and transactions this morning all was fine, no negative, the check cleared and everything was in the plus. Then two hours later I look into my pending transactions and there was the 170.00 overdraft fees listed. Glad I held off and didn't pay any more bills before they snuck that in there.

TD is ripping people off with the real time pending debit overdraft fees.

I just got ripped of 170. I knew my checking account was low, so I went into a WAWA and used the ATM. I clicked on quick money, thinking it would take the money out of savingsaccount that currently holds 1500. When I got home and signed on, I noticed they took it out of my checking making me 30. overdrawn. I guess it was my mistack thinking that since they have the tecnology to penalize us for being overdrawn, they could have come up with a simple computer program that when you click "fast money", it would take out of an account that has sufficient funds. I already called and thay are closing my accounts! Going to have them give me a bank chack for all the accounts (6) that I own. ###. George Norcross is an as$hole!

they just took about $500 from me in two weeks..talking about their was an error in their system so they took $230 and charge me many fees after that..i want my money back, my black friday money.

TD BANK is a rip off! They charged me over $300 in OD fees for being overdrawn $50! I so much liked it better when it was Commerce! I am gonna just take my money out and go to a bank that is trustworthy and reliable! They are a joke and won't be around for much longer if they keep up this business!

They stole $1800 in fees from me in one month!

"Pending Deposits" was their story.

I am all for going to the press and making it know about their predatory practices.

Watch your deposits and debits! There is no "real time" banking with TD Bank, because it is TD Bank time, whenever they want to credit and debit your account to suit their needs and rack up the fees. I am still fighting them for over $1, 800 in one month! Most of those transactions were due to "pending deposits", where the debit card purchase was accepted, yet they charged me so they could hold the deposits (btw always from my local bank -literally across the street). I deposited over $11, 000 and had $8, 000 in debits, and then the $1, 800 + in fees. Which only perpetuated the domino effect, whereby my account continued to spiral out of control. Why would a bank take the chance in allowing so many overdrafts?

It amazes me how debits are cleared so quickly on one end, yet deposits in this day and age can take 2-5 days. When I did actually get through to customer service, they told me that their computer system is not advanced enough to recognize pending deposits. I think it is quite the opposite. The computer system is so advanced that they have figured out how to approve debit card purchases, knowing full well that the deposit has cleared. Otherwise why would any responsible bank allow 52 "overdrafts" in one month? If the account was that delinquent wouldn't you expect a call or at least your card be denied at some point?

This predatory practice is far worse than the credit card companies, and the interest rate is around 300%.

Needless to say I have switched to my local bank, yet TD Bank won't officially close my account, pending outstanding checks (from April 2009).

I agree with you completely, PECO overcharges and then gouges customers to no end. Then in additon never provides any real services other than overpriced defective used products. Especially in the used computers which were from customers failed systems. The replacements parts are all from used defective PC componets. When requesting a refund the reply is always how the company or technician is never responsible then expects to charge the customer again for more defective parts.
PECO is a very poor business venture however very successful as a public scam.

they lost my Christmas club check, told me I had to wait until Oct12 "when all the checks should have been issued" and sent me on my way. Oct 12 has come and gone, and still no check. called my branch, only to be put on hold so long I hung up! i am still on hold as I type this gripe with the 888 number, and who knows when someone will pick up the phone!
i have already opened a new Christmas club at Newfield bank, and am having it direct deposited in their account, which I have conveniently opened in the meantime. good luck all you suckas still at TD bank!

Bear with them. They are one of the few banks in this mess that did not take TARP money, and for years they have done right by their customers. I know you're angry now, but it's a lot better than switching to the slimy Bank of America or any of the others.