TD Bank
Reviews and Complaints

This bank is the worst at customer service and all the hidden fees they charge you with. I have been a customer for more then 15 years. I am moving all my accounts to any where else! I hope other people do the same. This is why bankers all have a bad rep. for being greedy.

hate hate hate td bank! i've been a customer for over 15 years and NEVER was charged $770.00 in overdraft fees in one month. i've gone thru all my records and do not see i've done anything wrong. they cant waive my fee because in december they did a courtesy wave. reason why they did a courtesy fee wave was because in december when i went to change my christmas club to biweekly they opened another account and was taking money biweekly and also weekly. wasn't my error, the stupid girl didnt fix it correctly. so due to there error in december they wont fix another error that looks like its not my fault once again... HATE HATE HATE TD BANK...

TD Bank is the worst ever! You would think the service at any bank would be superb; afterall thet are using I money to loan out and make a fortune. I am out of there; I can't take th BS anymore with this bank. I would have follwed Commerce Bank anywhere, but TD Bank should be sued...I really think that the goverment shold step in and investigate this bank. Are these business practices even legal? I too live from paycheck to paycheck and I just paid $200.00 in overdraft for the banks error. THIS IS AMAZING HOW FOR SUCH A BIG COMPANY TD BANK AND PARENT COMPANY DON'T KNOW HOW TO TREAT CUSTOMERS.

Likewise, Hope they lose all their customers. They add all new fees and then can't even do their jobs correctly, and the CEO is making 10 mil+ a year!

My debit card, several credit cards and driver's license were stolen in July. Unauthorized charges were made using my debit card, which I promptly reported to TD Bank (within 24 hours). They, however, claimed that the charges were made by me, since the person making the charges had my address, and the signature was 'similar ' to mine. The thieves took my drivers license, so duhhh. I supplied Police Report, had the detective working my case call them, etc. They just gave me the run around, and suggested that I was lying, maybe I had a night out on the town, and then regretted it later. UNBELIEVABLE. My advice, file a complaint immediately with the Office of the Comptroller of the Currency. This is what I finally did, and I had my money credited back within 3 weeks. www.occ.treas.gov You can file your complaint online.

DO NOT waste your time waiting for TD bank to do the right thing.

im sad to say i used to work for them. they dont tell the employees whats going on until 5 mins before their shift. after that we had to deal with the customer blindly. sadly the tellers & customer service people are the ones who actually have to talk to the customers face to face. we try to help as much as possible but its really hard because they dont tell the employees much of anything. i'd closed my account with them asap!

Get your money and RUN ! It s been almost 2 weeks I am still missing my 450.00 they debit by mistake.

Post the message above

TD Bank is hardly the only bank around. It is time for all of us to change banks...We are fools or lazy if we don't They have absolutely no respect or gratitude for their customers. LET'S GET OUT!

If you agree email me.

There have never been COMPLETELY FREE checking accounts. You need to re-read your account information. It's been this way before TD and commerce merged. Majority of the accounts are free of service fees for the first year. After that, yes if you drop below the minimum balance to waive service fees pf $100.00 they charge you $15.00. You also must remember that thats an option for you. If you cannot keep the minimum balance ALL of the month, you can switch to other accounts with less service fees and non required minimum balance. There is an account that only takes $3.00 a month, for no required minimum. This has been this way for yearrrsssss. The only difference is not everyone has something to complain about, so it stands out. Just re-read your account information. If you remember where that is...

This is ridiculous! It's 9 am on THURSDAY and our paychecks are STILL not posting. And what's worse, some of my co-workers are getting charged overdraft fees and they have money in their accounts! They have to fight with customer service to have them removed after assurances yesterday from customer service that there would be NO withdrawals either. We were told that the deposits were going to go in first and then withdrawals would follow. This is NOT the case. They are going to have a run on the bank if they do not fix this situation immediately!

I am switching banks too, had enough of this Sh**! I called them 25min ago and I am still on hold as I write this comment. For the second time they charged me $280 for overdraft fees? WTF? I think the best way to show TD how disgusted we are with them is closing the account and not wasting time with this BS and terrible customer service.

Im am absolutely pissed with td banknorth! I've had an acct with them for several years and was very happy with the services provided. Now it all went to ###... ever since this merger everything has changed. From customer service to ridiculous fees. Now the topper... i cant gaet my own money and there is no way to see whats in my acct etc. I called and spoke to a rep after holding for several minutes for her to tell me everything was all set and my direct deposit was available, then i called to check my balances and it unavaialble again. Now I'm trying to check any info on my bank and i can't! I can't get through to the 1-800 number and online is not working! I'm going to go into the branch and close my acct ASAP! I have never had this happen before and the lack of empathy form the td banknorth staff is totally lacking.

They did the same ### to me. I literally just got off the phone with them. Call and complain, they will instantly credit the funds into your account if you're waiting on a direct deposit. They just cleared $800 into my account. Call this number: [protected]

###ing Canadians.

Well, they only say they're the most convenient bank, not the easiest to deal with or the one with the highest satisfaction rating.

RIP Commerce Bank. They used to be really great.

Wachovia is soon to be Wells Fargo - and that's no customer service bargain either. They had an employee sell thousands of peoples' account info. When fraud occurred, they denied anything had happened. Once it became public knowledge, they stonewalled on investigating the problems.

http://www.id-theft-security.com/lifelock-blog/2009/08/lifelock-review-wachovia-bank-employee-2-others-indicted-on-id-theft-bank-conspiracy-charges/

They are still causing problems for customers over this mess.

I've been having the same problem since 9/30 as well I thought I was the only one experiencing the agonizing experience of this damned computer glitch. I went to the branch in Valley Stream, NY, the employees there said that this problem should have been fixed along time ago. To make matters worse, I have been unable to get thru to customer service. They know that they have a ton of customers that are ready to crack some heads so their customer service line plays this horrible muzak while u are waiting for a customer service rep to get on the line and rip them a new one. I am seriously pissed with TD Bank Americas most inconvienient bank! F**K TD Bank

2 weeks out and I am now looking into Wachovia. I am done with TD Bank. After this amount of time, and with a consolidation that was in the works for 18 months, I have had it.
Phones and computers remain down, money continues to be unavailable and accounts are not only incorrect, but also untimely.
It is obvious they are unable to handle any new customers

how does a bank loose customers? what's so tight on you?

I find this whole situation appalling, this is a debacle of the worst kind. I’m in computers, if after a day there is a major effect on the system, rule 101 is you revert back to the backup. Fees are incurring on my account, not small fees either. Hundreds of dollars in fees. All customer service numbers are none operational. The website keeps going up and down. And the people in the bank (I know it isn’t their fault) are of very little help either because they are also in the dark or because they are over worked as well trying to keep the customers at bay. TD Bank is going at this situation like Bush did on the war on terrorism.
Little tip of advice if you step in [censored] you don’t dig your foot deeper into it.

wow... you guys really are dumb. I started an account 5 years ago as a 16 year old kid... If you guys heard what they tell you, instead of what you want to hear, they tell you its a FREE checking account for the first YEAR. After that there is a $15 service charge for falling under that balance. They also have accounts that charge you $3 a month but have no minimum balance. But once you hear FREE thats all you hear. Read the literature they give you instead of throwing it away and you will understand. Also, about the whole direct deposit ordeal, yes, they are having problems. But you guys are taking it out on the tellers, who have no control over the situation. They can only do what is instructed of them. Having irate customers does not help the situation. If you go calmly up there and explain your situation you will realize that you arent the only one having the problem and if you are calm, you are more likely to get your funds made available than someone who has an attitude...

but wait... that actually makes sense. people tend to act irrationally and yell until they get their way which i, personally, have no tolerance for... so continue to get mad, but all banks go through this and they arent stealing your money, there is just delays.

mndomination

Another 'genious' working behind the counters at TD Bank! Walking into TD Bank now feels like walking into DMV. No one can help you with anything. You say you work at TD Bank, then obviously you should know what's going on as well as an ETA as to when this issue should be resolved... OR maybe TD is not telling their own people ### either!

Call it like it is, anyone that shuts down their customer service number to avoid contact is a coward. It's a job function to answer the phone, so DO IT! I get it, it takes some time for systems to get back up, but come on, holy ###, it's 2009 here and almost a f'in week without funds...

mndomination must be a typical 18 yr old punk employee from TD that walks around with nothing else better to do while watching lines back up at the counter on a Friday afternoons...

I, too, am having some issues and patiently awaiting to make sure my mortgage payment is processed and my paycheck is deposited. I was explaining the situation to a co-worker today and she suggested that each day, I print out the online screen to make sure that debits and credits are done properly. As you all know, some transactions are present one day and the next day it has changed or appears different. This way, if anything happens in your account or monies are lost, you will have back up to prove your point.

I know when I speak to customer services, they state they will cover any fees or penalties associated with this process, but that doesn't help me much when bills start going past due, etc. I hope they have this resolved shortly.

I went into TD Bank this morning regarding my $2500 paycheck that was (supposedly) a direct deposit into the bank on Tuesday. The Bank manager informed me that NO direct deposits have been credited to Client accounts since the 27th of September. Also, the Customer service line is down, the top of the TD hierarchy is no longer in touch with it's bank managers and they have no idea when the system will be up. Holding customer monies should be illegal, but when I called the SEC hotline [protected]) I was told that they already knew about the TD Bank's computer conversion issues and that there was nothing to complain about - TD is in contact with the SEC and we "just have to be patient". It is the end of the month and bills are due. Many people get paid on the last day of the month. The papers are just reporting about the web site being down, neglecting the fact that millions of dollars have not been credited to client bank accounts in five days. This is wrong and I urge everyone to take their accounts elsewhere once the funds are straightened out. As for mndomination telling people to "get over it" - you are an idiot. If enough people leave over this fiasco, expect layoffs in the near future.

The only way to send a message to TD bank is to actually close your accounts, not just stomp your feet. I opened a new checking account online last night with Chase bank, took 10 minutes. I encourage all to do the same at the bank of your choice. Dont settle for this BS, there is strength in numbers. BTW Chase has account opening specials $100 - $150 to open a checking with direct deposit. Other banks may have similar deals. DO IT NOW!

Citizens Bank is much better. No monthly service charge checking with no minimum requirement rather than $100 minimum like TD Bank. I am careful not to bounce checks yet I'd have one or two days with less than $100 & TD Bank would give me a $15 charge. I guess if they send you a letter in the mail talking about a change in your account & page 6 talks about a new fee they can charge whatever they want to you in fees. TD Bank also charged me $14o (35 x 4) for an electronic transfer that cleared the other account more than a day earlier. Choose a credit union or another bank like Citizens where you will not be taken advantage of.

One thing that we can do is send respectful but honest, brief, posts on-line like the one I just wrote when they open a new branch & there's an on-line announcement. People need to be informed about what TD Bank is really like.

On charity events like food drives this is what I have said for example.

" TD Bank took $155.00 of my families' money for food. They changed my Simply Free Checking to a Convenience Checking that automatically starting charging my family $15.00 per month for any day of having less than $100. Money started getting even tighter. I transferred money electronicaly & it cleared the other account. TD Bank had it listed as pending & I was then charged $140.00 ($35 x4 transactions) "

Let's raise awareness about this bank. Don't swear, be honest & respectful so that you will be taken seriously by your readers.

I am absolutely baffled by my recent experience with this. I have been a customer of Commerce Bank since '98 and have only once ever incurred an overdraft fee with them. When this happened with Commerce, it was a reasonable amount, and I actually understood what the problem was when I called and had it explained to me by customer service. Admittedly, my mistake and it hasn't happened again... until now with TD Bank, but this time when I called customer service, I felt like I was talking to a wall. I have no idea how they could possibly justify the $140 overdraft fee that they slapped me with! At no point did I have a negative balance according to both my online statements AND my own personal bank register. When I went through it with the supervisor, they finally agreed to refund the fees. So, I go online to find out that yes, they refunded me that money but now there is a mysterious additional debit of $105 to my account. When I called to find out what this is, I am told that it is another overdraft fee that was incurred as a result of insufficient funds caused by the previous overdraft that was now refunded. This one, they refused to refund to me. For the first time in my life, my family is living paycheck to paycheck, paying our bills and being responsible and I feel as though I have been victimized by deceptive and predatory banking practices. These fees are not only unfair but they are outrageously excessive. I plan on speaking to my branch manager about this and if they cannot resolve it, I will find a new bank immediately. Are there any decent banks out there? I really liked Commerce - it's a shame.

True! They are charging overdraft fees and taking money from our account even if transfers were already made. When we check our account online, there were no negative balances, but still there were overdraft fees paid. The available balance that we see through online banking is not true. It is different from what appears in their back office.
What then is the use of online banking when we could not rely on it to check our transactions as they occur, as well as the available balances? They don't post the transactions according to the date and time that they occur. They post transactions in a very fraudulent way by changing the order and the dates on which they occurred, so that although you knew that you have funds available and that there are no negative balances in the preceding transactions, they maintain their position to charge those unconscionable fees. Demands had been made by calling the customer service reps and supervisor but efforts were just futile and in vain. They refused to give back these fees that should have been reversed and refunded to our account. They have been doing these for at least two or three times a month, depleting our account. Please be warned!

FYI, Key Bank's "Key Saver" (savings account) terms and conditions state $300 as the minimum daily balance. The "Key Express Free Checking" (checking account) T&C has zero minimum balance.

A few years ago I overdrafted my checking account and expected the savings account balance to be used to cover the discrepancy, as Wells Fargo did for me when I lived on the West Coast. Key didn't do that, which took me by surprise, and charged every ensuing transaction some large fee. I complained in person at a Key Bank branch and they set me up with an overdraft account that is more or less a credit line. There was no charge for setting it up and the only drawback is that any balance remaining in there should be paid quickly (usually via the website), as it incurs interest.

To "TD Bank- Customer Care "
In reference to your statement, "But our new product set offers more options, making it easier for Customers to find a product that fits their banking preferences." I already HAD a product that fit my banking prefrences, that's why I selected it in the first place. You changing it has nothing to do with me, only yourselves. I switched to TDBanknorth (about 1 year before the merger with Commerce) precisely because they had a free checking and savings account that met my needs. When they merged with Commerce, conveniently the named changed to 'TDBank' but all the accounts changed to Commerce accounts with minimum balances and outrageous fees. Like the writer said, if there was a 'new' account more similar to the old account, they should have been placed there. Instead TDBank placed them where it suited them best, not suited the customer best. Which is precisely why I never opened a Commerce bank account.
When Citizens Bank bought Commonwealth Bank (a PA bank with branches in eastern PA), they matched my checking and savings account with the best suited option from their catalog. They were also nice enough to grandfather the Commonwealth Bank fee structure which was an added bonus as Citizens fees were higher. When TDBanknorth and Commerce merged, I had hoped they would do the same since both banks advertise how convenient and customer-focused they are. But I now see how wrong I was when I find the minimum balance for my TDBank savings account seemly changed twice (from $0 with TDBanknorth, to $100 when they told me of the conversion, to $250 on Sept 25 which I never heard of). I'm now having to shop around again for a bank.

As we Build the Better Bank our goal is to establish a common product set. These product changes will ensure that our Customers from Maine to Florida all have access to the same financial products. These changes did affect some fees and products. But our new product set offers more options, making it easier for Customers to find a product that fits their banking preferences. Our store representatives are happy to discuss options with you. Please contact your local store or our 24/7 call center at [protected]. Thank you!

That fee has nothing to do with ATM Fees. It is charged if for any day within the 30 Days
of your cycle you fall below $100. It sucks I got charged too for the first time but they did advise via mailing last month.

It all started on 9/25/2009. "The Great Glitch" as TD Bank called it. I went to withdraw $50.00 out of my account and couldn't get any money out. Went home to check my accounts online and couldn't get access to them. Then tried to call and couldn't get through to customer service.

Keep in mind that all of my paychecks are direct deposit along with my husbands Social Security. Because I work 2 full time jobs for a total of 75 hours a week, everything I do is online. Auto Pay, Direct Deposit, etc.. According to TD Bank they were implementing a new program and changing the way they charged overdraft fees. Since everything I do is automatic, TD Bank would process all my direct payments 1st, return them, charge me outrageous fees and then post my direct deposit payroll. Of course at that point I would have a negative balance . Some weeks I would have around $15.00 left out of a $1000.00 paycheck and no real bills covered. They had returned them all, charged their fees and then credit my paycheck.

I couldn't hardly get it stopped, because they would get my paycheck, before I could and take all their fees first. This has sent me into a financial tailspin, that I am having a hard time getting out of. I work so many hours, because I am trying to climb out of a financial mess from my husbands illness and the last thing I needed is their thievery.

I went in to the branches several times, made numerous calls, all to no avail. As of 1/12/2010 they have taken $4, 370.00 in overdraft fees. By the time I realized they were not going to correct anything, it took my companies several weeks to change my direct deposits and I am still working on canceling the auto payments. After finally contacting the BBB, they are now offering to zero the negative balances out, but "too bad" about my $4, 370.00 in fees, not including all the fees charged by the companies who got things returned to them.

Someone should seriously look at the banks and begin regulating their fee scales. This is detrimental to the "little man" who has to work for a living.

My complaint is quite different from those posted above. Because TD Bank did not respond to problems we had with the IRS, we had to hire a tax consultant to take care of things. FACT: TD Bank was responsible for filing our employee withholding, which we did. The MONEY WAS MISROUTED to the IRS and our account showed no payment was made. TD Bank was NONRESPONSIVE to both us and our tax consultant. We are still thrashing this out with the IRS after 5 years.
Now we have a levy on our checking account from the State of NH for a Tax Warrant. This is outrageous for two reasons. First, we don't owe any money to the State of NH and such a levy should have never been made against an account that has federal funds such as SS payments in it. This is federal law. Clearly, the Bank has violated federal law. I'm sure this will take weeks, months, or possibly years to reconcile. In the meantime, we are living on nothing. This bank should not be allowed to operate since it clearly doesn't know what the law is nor does it care about its customers.

I will be moving ALL of my accounts to another bank on Monday morning 4/8/13.

Jane C. Conway

TD Bank irobs people and their practices are ridiculous. Whnen it was Commerce Bank, you knew why over overdrew something, it was clear as day. With this ridiculous bank... not only do you get a fee for somethingt hat makes absolutely ZERO sense, it seems that there is never just one, there is ALWAYS at least two. I have recently changed banks because I'm tired of this. I am responsible with my money and to get charged OD fees all the time for things that literally make no sense to me seems shady. They truly are lining their pockets! They say the do not charge OD fees on "pending transactions"..the hell they don't! Not only do they charge it when it is pending, but they charge it again once it posts! I cannot grasp why in the hell you have mpney on your account that you use and later they tell you that you really didn't have it?! I have an avail balance of $28 after my vacation, of which I did not use, however, the CSR said to me that it said I had $28 as my avail balance but I really didn't. When I asked him to explain that he basically said that it just wasn't there... that is strange considering NOTHING else was coming out of my account that week I was on a cruise, and everything I spent was charged at the end... my original balance 1680.00, my charges 1652, my avail balaance 28...however, it wasn't really there? MAKES NO DAMN SENSE! It was there and that was teh final straw for me, I have since switched banks...now I have peace of mind that I am not being ripped off!

Maggie writes, "If the money is already in your account before you make the debits/checks, it won't matter how they order the posting". Guess what, you are wrong. TD Bank will charge you overdraft fees on debit card purchases on a Friday that were paid for on a Monday. Let's be clear, these purchases are not gas purchases where there is a lag time, they were purchases where the money was in the account at the time of the purchase. The funny thing is not one customer rep. could explain to me how this is possible. I have been send information three times, none of which explained why they are charging overdraft to debit transactions that have already been paid.

On TD's website under pendind transactions it clearly states, 'It is important to remember that your money is considered spent when you conduct the transaction; not when it posts to your account'. Really, well aparently TD bank has not read their own website. One customer rep. actually said to me that it only looks like that is happening.

Charging overdraft fees to a debit card purchase when it posts is clearly a direct contradiction to their website. When I pointed this out to TD Bank, they closed my account an put me on the chexsystem. Well...I'm off to small claims court.

I am 21 year old college student who does not make a lot of money working retail. This past friday i deposited my check for $ 475. They said the check will not clear till tuesday im assuming this is because monday was martin luther king day. so i manage to do without any money till monday in which i checked my accout balance that said Balance: 475 and Available: 10. being naive as i am i thought that i was able to use this money without any over drafting fees. however that monday i spent around 105 dollars on several menail items which were all approved, now on saturday i recieve a letter telling me that i am being charged 210 DOLLARS in over drafting fees, which now leaves my account balace at $-230... is there any way to fight this? i do not any means of going three weeks without money...

YES! TD is in fact using dishonest methods to line thier pockets! A Payroll check that used to clear in a day all of a sudden stalls and they don't clear it. In the meantime about 14 small purchaces like coffee, etc totaling perhaps $50 caused over $500 in overdraft fees. As things get quicker and faster why dose that become mysteriously slower. The point is the depost was made with a large companies payroll check like it had been for years without any problems. The money I spent was MY money - not like I emptied my account and kept going. They let the compound overdrafting go on for days before I received the first notification which never mentioned the very first one that seemed to cause the domino effect. I asked for a copy or confirmation that such a notice went out an they said "We don't keep records". The Bank manager was downright rude and even laughed at me. When asked for his superior I was handed an 800 number to call without results. It is Clear that they have set up a self imposed defacto usary lending system forced down the customers throght by stalling deposits and imposing predatory fees." In the meatime CEOs get multi millions in bonuses after athe Bailouts. WHERE are our LEGISLATORS?

I HATE this bank! They will leave small purchases sitting in pending until your insurance payment or something other hits the account and "pay" all for maximum fees. Go to Chase, they are civilized.

This bank is the worst bank in the history I had commerce and it was great they switch to this TD bank (thieft) bank that all they due is treat u like your no one and for everything they have an excuse just to charge you overdraft went you had the money in the account...They should close this bank for good.

Like this ------ sod_cutter@hotmail.com

Yea just put ur e-mail account here, This is the biggest bunch of terds yet. These ### will steal your kids food right out of their lil mouths..

The banking institution like the goverment, are nothing more than theives and terrorists. It is time WE THE FOOKIN PEOPLE said enopugh is enough. BOYCOTT these sons a ###. take it back or keep taking it up the ###.

I was with commerce for over 25 years never did i have an overdraft fee. All of a sudden between 4 accounts with these ### I got hit for over 400 in OD. I'm going to walk away from this bank with my hands up, these fookers are thieves. go back to canada toy fookin sonvabeeches. fat chance they will see the remainder 175 in fees. up yours TD BANK.

Looking for help - not good with computers want tot spread the word Check out/google
SunJournal - Bank Protest
see picture in paper on Sept 15/09 sunjournal Lewiston Maine near underwriters office

Check out/google common dreams lost because we listened
must read comments to help understand story

I am going from branch to branch protesting in a gorilla suit and other coustomes.
Sun Journal shows me on 2 bucket stilts with verticle and then horzintal pipe holding rope with noose around
my neck... having nothing left to live for after dealing with TD Bank
Going to lose my home, business, etc...
Not because of economy, but because they allegedly lied, un proffesional conduct, lack of reasonable care etc.. 90% +or- of what happened is in doccument form
5 seperate appraisals ordered for my home - First said it was a one story full basement - Fifth said it was a 2 story with no basement - I am in negoiations with the bank but can not persue consumer end of the law because there are 2 acceptions "Banks" and "Insurance companies"
Looking for support - help spreading the word and possiable help protesting. will provide more details and proof not sure if I can provide my contact information.
This is a atory of being screwed by the bank because fo the bank. Jay

The most unprofessional bank ever. This bank gave me a runaround for more than 6 months to process my loan. My loan was never processed and they are chargeing me Applications Fees in excess of $1, 500 for withdrawing my app. They have sweeped my bank account and when they found no money was there they charged my an overdraft fee.
I went to TD bank with good Credit and made an application for a cash-out loan. They have killed my investment and have have hit my credit rating.

TD bank is bad for business!