TELUS review: Telus home security but telus in general

I received a call a year ago regarding a FREE home security system. The lady was nice and we went through all kinds of items. My two major questions were is it state of the art or junk? The reply was state-of-the-art.

Wrong much of the equipment is ok however motion detectors use a plastic insert to isolate areas where your pets roam not an identifying feature as state-of-the-art. Also, I asked if the smoke alarms had CO detection I was told yes so they sent one separate not part of the smoke detectors.

Asked if I could connect to my Google Home she checked and said yes I told her I did not want home monitoring, Also told her she had no tech in the area so I would install it. She said great do you have a ladder told her yes and was confident I could handle the job. we will give you 100 dollars said I would take it.

Next received and started to set up however ended up in the hospital and not allowed to do anything for six weeks. Totally unrelated except had to not lift anything or climb etc.

Then Telus started you haven't connected you only have a month to do so. Well, there goes the hundred dollars oh well was thinking it would be a credit on phones. explain I will get to you ASAP.

then as I got it hooked up the system would at random times go into alarm so I phoned their so-called tech support (useless) and could hear him flipping pages as the alarm screamed in the background.

So I looked at the panel disconnected the aux power and shut up. this was typically midnight or later. After a few weeks, I just left disconnected.

That was phase 1 the second part was when I got a call from Telus/ADT who said he was sure he could help I explained the above but never heard back.

Next, I get a bill from Telus saying I owed 51 dollars a month for the monitoring service which I told them I didn't want and also never connected to for more than an hour. This was all in 2023 Dec or the end of Nov.

Now the whole time this is happening I am trying to contact Telus regarding all this. Between time spent waiting for yacking Annie which is another whole Telus issue. Then I get a bill from Telus for over a thousand dollars, Now according to my math 51$ per month for let's even say a year only comes out to 600 and 12 dollars even if I purchased the service which I didn't.

Then my 12-year-old daughter called me and asked who FDR Telus is (a collection agency} Telus gave them her number. I had a phone with them as well as hers my phone was primary number. the own privacy policy this is againsttheir own privacy policy little long a 12 years old. I will be checking with a lawyer as well.

They should not be allowed to put customer and service in the same paragraph. I have packaged up the whole system and sent it back.

The final item with Telus which cost me 3600 dollars was that my stepson and my partner had issues with their phone and spent almost a year dealing with tech support. This was Telus Mobility. They told us the issue we were having was the phones, not their system. All 4 of the phones we had from Telus would lose texts not send, etc you would have to shut down the phone and reboot.

Told us to fix what was needed was to replace phones so we did. still acted up but nearly as bad. so I contacted Telus basically told it was the phones or locations.

My Stepdaughter and I didn't really care for now as still paying for partner and stepson's phone.

I got fed up and transferred my phone and my stepdaughter's phone over to a discounted system (Tiny Mobile) on the Bell network. Neither she nor I have had the issue since. BTW phone I am using is my girlfriend's phone we replaced and my stepdaughter is using the same one she had.

Telus since they were threatened I was suing [censored] off has told the collection agency to use a unknown number to call me