Thai Airways
Reviews and Complaints

We would like to ask for refund of departure airport tax which we were forced to pay by your staff at the Thailand International airport on 2nd May 2019. Twenty of us were traveling in the same flight and at the same time. Only 6 of us were asked to pay. We later found out that the departure airport tax has been included in the air tickets. We enclosed herein the airport tax receipts as well the air ticket of four passengers for your onward action. There are :

1) Lea Yan Yeo
2) Yeoh Liew Lee
3) Yeo Lai Bin
4) Tan Hoon Loeng

We look forward to hear from you.

Thank you.

Was traveling from Phuket to Kolkata by TG 212 & TG 313. Seat number 11B, and 14J
1. My luggage was a priority, it took a very long time to come while economic baggages was first to arrive.
2. By mistake, I took one small suitcase similar to my suitcase.
3. Left the Airport after Custom at about 2 am.
4. At 2.30 am I got a call claiming himself as Thai Airways official by phone number 7003341963. He informed me that I have wrongly taken a suitcase of an economy passenger. Since I was already sleeping I got up to check the mistake. I confirmed to him and regretted. I asked him if I could deposit it at the Thai Airways office by 10.30 AM. He said NO since the passenger's concern was taking a connecting flight. Seeing the urgency. I told him to give me half an hour. I will be at the Airport with the mistaken Suitcase in 25 minutes.
4. It took me 22 minutes to reach the airport. At 2.55 AM clocked at my Uber. No WB19H6083, Driver Awadh.
5. To utter my surprise the said passager along with your staff came out of the airport on their way to town (no connecting flights). Your staff lied to me that the passengers were taking a connecting flight.
6. I apologized to the passenger for the mistake. However, to my surprise (Thai Airways) staff allowed the passenger to keep my luggage with them. (Which I believe is illegal). My suitcase should have been kept in the custody of the Airline authorities.
7. My luggage was opened and one of my Armani Perfume was missing. My Uber driver was witnessed to the fact that my suitcase was unofficially opened. (You may consider watching the CCTV of the arrival hall and confirm if my suitcase was opened or not).
8. Outstanding airline the Thai Airways should not have Officials who indulge in lying, (wrong information that the customer's whos small suitcase was mistakenly taken by me) cheating (giving my suitcase to the third party) above all stealing perfumes (my Armani perfume Acqua Di Gio Giorgio Armani)
Thank you,
Yours sincerely,
Lowangcha Wanglat

Hi, I am a regular Customer of Thai Airways
All my flight schedule was changed. I managed by myself to change my flight otherwise I will be late to go to my work.
My Flight TG3429 was delay 4 hours from Karachi to Bangkok.
When I reached Bangkok my next flight was on 25th 17:10 - TG 475 Bangkok to Sydney. I have to wait 17 hours at Bangkok airport. When i asked to Airport staff what should i do they told me to contact to Thai Air Office and Thai Office was closed according to Airport Staff. Office will open again 5:30am. my question is when a customer have more than 12 hours stay Airline have to provide room and meal but all airport staff said they can't do anything and your office was close. 4 hours waiting in Karachi and 7 hours flight time then wait again 5 hours to meet a staff member to know what will be next step. And then wait again 12 hours.Now who is the responsible for all my expenses and time? Because since i start my journey from Sydney to Karachi and Karachi to back Sydney. Thai Airways keep changing the time of flight and days. And they informed me only once in the beginning when i was flying from Sydney to Karachi 8th March 2019. If Thai Air is not capable to run their operation as they gave me when i booked my flight. Then they should cancelled my flight and return my money rather than putting me in suffering situation.

I was a frequent thai airways traveler. Recently in february I travel from Thai airways from Pakistan to Hong Kong

I was being humilated from one of the employee while on checked in baggage. My hand bag weight was 10.5 kg well original it was 7 kg but when I counted after the lap top it becomes 10.5 kg.
I requested the counter that its was just because of my laptop and let me go but they called their supervisor named mamoon he was not even wearing a name badge but on the checked in couters he was frequesntly observing everyone. That guy behave was really rude which made me sick he talked to me very impolitely. Let me tell you I was the only one who got insulted like this. I witnessed he as relieving his friends without checking their hand bags weight by just waving his hands and greeting them.

This behavior is very improfessional. Such scenes happened to many of my friends we have got insulted on airport like this. Is this what we paid for?

This is the reason I quiet thai airways and wont be able to come back.

Thanks!

Hsazan

email: [protected]@hotmail.com

Me and 5 others were asked to change flights as they had scheduled our Airbus to be serviced and had to reduce passenger numbers by 200 . I offered to delay our return until next day and Thai Airways agreed to pay for an extra nights stay at our hotel in Koh Samui plus some compensation ( the alternative was for Thai Airways to pay for a hotel at Bangkok airport) I have submitted my invoice for the hotel on behalf of everyone in May last year. Despite several emails and replies saying they are looking into it, I still have received nothing. I have always rated Thai Airways as excellent but their customer services leads a lot to be desired !

I Chinese was taking a flight back to Hong Kong the other night this was 2 hour flight as you know there was a meal provided within this flight. There were these 2 educated HK Mid Couples that they immediately recline their seats just after the take off both of them did this. So I was the one sitting behind the women she reline her seat and I told her not to do it as I was a tall guy 5'11 and the economy is so short I always feel it is very rude if this is economy and you recline your seat which if I did this to a Foreigner he would go nuts. What this tells us is Hong Kong people are not what they say they are they are no better than mainland Chinese as matter of fact some of them are being well manner than those poor educated HK Chinese. As this escalated I ask the cabinet crew for assistance and some of them ignored me and one came along and though I was the one whom made the trouble. Never had I had this problem in other Airlines this is my first time taking Thai Airways. So one male cabinet crew came to me and said without getting to know truth behind this was putting the blame on me because I am a man. He was very rude he said economy class can levitate if they want to. So he lectures me by saying if there is a problem you should inform us first. Fact is I was the one who ask the cabinet crew for assistant not the lady! No sense in arguing since this is only a 2 hour flight but I want to show my manners and my passion for others so I just ask him to give me another seat though there were people who laugh at me for being a coward. Fact is if I persisted they would turn the plane around and kick 3 of us out. I didn't fall for the trick of their intentions of making me lose my temper so I backed off.
Well I am tell you all the people who takes this Thai Airways to recline your seats on a Foreigner see what will happen.

Flight TG917

Myself, partner and my 6 year old daughter returned from the UK via Bangkok to Auckland on the 1st January 2019 - flight number TG917, the flight was unbearably hot and since the 2nd January we have been extremely sick, we are waiting on blood results and swab results as we are still unable to get out of bed, we have a terrible fever, sickness and diarrhoea and at the least streptococcus throat!
We are very disappointed and extremely upset by this and obviously overwhelmed with the sickness and pain we are all in, especially as our flight from Nz to the UK was the complete opposite.

I look forward to hearing from someone in acknowledgment to the above and will then be able to confirm the results we are waiting for from our GP

My name is Eric Broussouloux, I'm French and live in Malaysia (Kuala Lumpur).

I took a flight from Frankfurt to Kuala Lumpur on 19 Oct 2018 (TG 921 and TG0415) and on arrival I saw that my suitcase was damaged. I reported immediately to POS aviation in charge of bagage claims in KLIA airport for your company and they registered my damage report on the following number : KULTG12740/19OCT18/0514GMT.

I've been asked to wait for a call from the bagage service but after 2 months nobody came back to me. Since 2 weeks I'm trying to call at the following numbers given by your agent :
+60 3 877 65772
+60 3877 65773
+60 3 877 63742
+60 3 877 63733
but nobody answers and I need to use my luggage, I can't wait anymore and can't use my luggage that is badly damaged.
I must confess that I'm very disappointed by the lack of consideration for your clients.
I would be grateful to you if you could rapidly solve this issue.
I can be reached at +[protected] or [protected]@yahoo.fr
Best regards

Although I know Thai airways don't care about any feedback and will just ignore this probably but still I want to Lodge a complaint so Incase they read this other passengers will have less humiliation and probably not face the arrogance of their staff at the airport. I faced an extremely un-professional, rude and arrogant staff of Thai airways at Perth airport while checking in from Perth to Islamabad on 21st of December 2018. Shes was probably racist aswell or may be just a bully. I could see she was getting satisfaction by humiliating me because of me struggling and n my English.

Her name was Jill that's what she told me while dating me to make a complaint against her.

The whole issue started when I checked in my baggage which was 25Kgs (allowed limit was 30kgs). My hand carry was 8.1kgs (1.1 Kg over) but the Thai airways guy at check-in let me in because it was just 1.1 over and I had plenty of allowance from my checked in baggage. But this lady Jill stopped me after my checked in baggage was already sent on the conveyer belt and told me to reduce my hand carry baggage or check in my hand carry aswell. Now I can't just give my hand carry because it had warm clothes which I needed immideatly at destination because it will be below zero at my destination where as I was only wearing a t shirt. Secondly it was not my fault as the Thai airways guy at check-in did not ask me to reduce my hand carry other wise I could have easily taken 1.1 kg out of my hand carry and put in my checked baggage as I had 5kg of space in there.

But Jill at Perth airport was not only inconsiderate but also rude, racist, a bully and did not know any thing about customer satisfaction etiquettes.

I hope the management give some training to their staff like Jill and show them how to talk to customers.

Flight number: TG0910 - 30/12/2018 from Bangkok to London Heathrow.
Mr Patrick Costello
[protected]
[protected]@hotmail.com
Netflights Booking Ref: BND/[protected]

I recently took a flight back from Bangkok international Airport. I had during my holiday tweaked my back. I have serious damage to my back which is extremely unusual for a man of my age. I have bulging disc on L5 and tear in my disc on L4. I took medication with me on holiday but as you can imagine the pain can be unbearable at times.

When I arrived at the airport (29/12/2018) I asked were any free upgrades available. I tired to explain my condition to the staff however I felt I wasn't taken very seriously. I was informed no upgrade were available. I self medicated for the flight home. I was in constant pain and tried to sleep as much as possible.

After roughly 7 hours, the pain had become almost unbearable. I stood at the back of the plane for an hour in agony. I asked a member of staff for help, was there an area on the plane I could lay down. Again, I tried to explain my situation and condition. However due to the language barrier on both sides nothing was done. After another 30 minutes I asked another member of staff for assistance. He called the flight supervisor (His Manager). Language again was a hindrance. One blanket was put on the floor at the rear of the plane near the emergency exit. I was told I could lay down, I asked until we prepare to land and was informed yes. After just 10 minutes I was informed I must get up, I tried to explain I was informed by the flight supervisor I have authorisation. However I was informed I was allowed to lay for 10 minutes only.

By this time I was in constant pain. My back was spasm mode. I had sharp pains running down my left leg.

I spent almost 5 hours standing at the end of the plane in agony. I wasn't offered a dink at all during this time. I missed my breakfast and wasn't offered any help or assistance.

I was offered assistance from UK ground staff at Heathrow Airport upon arrival which I took. Thankfully when I landed I was assisted immediately.

When I was collected by my partner I was in tears of agony. I was so upset by the lack of support that was offered by flight staff from THAI Airways. Honestly the worst experience and assistance I have ever received.

I'm a 32 year old male, who for comfort wears a tracksuit for comfort. Travelling is difficult at the best of times and when flying when Virgin and British Airways I have been offered considerable help and assistance compared to what I received with yourself. I may look like a young healthy male but unfortunately I'm not. I feel if I were a first class or business class customer the staff would have done everything in their power to help. With me being economy I truly felt I received economy help and support.

I'm truly disgusted and upset. I was angry, in agony and was tears due to the whole situation. It took my partner a while to help me calm down.

To whom it may concern,
I flew from Bankgkok to Kathmandu on Thai airlines flight number TG319 on October 12, 2018. I found dead mosquito in my meal. The flight attendant was made aware of this matter. The flight attendant with white blazer came to my seat told me that he'd complain and talk to me later which never happened. I was very disappointed.
The food safety was compromised at this flight with physical contamination. I was disgusted to find dead insect on my meal. I would like this to be investigated and inform me how can this happen.
I strongly advise that the food plant that prepared food for this flight to be investigated and also the plane.
I have attached the evidence (photos and videos). Please let me know if you need additional information.

Thank you!

-Suman KC

I flew on Flt TG601 from HK transit Bangkok on November 3rd 2018. .I purchased US$300 worth of products.The purser came and delivered to my seat and ask for my passport and credit card.Process was courteous and customer focused and friendly.
On the next flight TG417, I wanted to purchase similar products which ran out.The purser came over and ask for my passport and credit card and took it away for processing.After half an hour, I asked purser where my documents are.She said it was procedure.Airline staff has no legal authority to keep my legal document and credit card.I started to tell her experience from previous flight.Before I could start, she Yelled in front of other customers " if you don't like it, write a complaint, my name is Giancharlie " and walked away.This tells me she does not care about Thai airways customers and sales.
This is extremely disrespectful and rude and set a bad behaviour for other staff.This has never been my experience with my experience on Thai airline.I hope that you will not allow one bad apple destroy that image.
I am looking for a follow up how your company responds and resolve the situation.
Thank you
Jeffrey Loke

This is the worst experiance by me in my last 16 years of international travelling.
Flight was delayed due to techinical reason by 6hrs but no proper communication and after reaching Bangkok total ignorance about connecting flight.
Will never ever book Thai airlines again in my life.
No service at all.
Total racism.
Incidence happend on 25th of october. Flight from Guanzhou to Bangkok of 3.20pm ( TG669)was got delayed and later on announced as cancelled and we missed our connecting flight ( TG317 @ 6.55pm from bangkok to mumbai).
They gave 9.40 flight ( kenya airlines) and reached bangkok around 11.45pm.
No pickup by staff as we all missed our connecting flight.
After reaching to counter they told us mo information about us from Guanzhou.
They refused to help and after fighiting for 2hrs they told us that they will give early morning 6.30 jet flight.they did not gave us hotel.they gave us only lounge.
Next day morning 4.30am we went to counter of Jet airways for borading pass and they told no such information from thai and we are not able to locate your luggage.
Inspite of giving us boarding pass they did not allow us to board the flight due to thai Irways communication gap.
After fighiting again and speaking with thai airways chief at Airporr they gave us 3.30pm flight. In that also out of 21 people only 5 people were able to board the flight due to again no communication from Thai staff.
No food, water arrangement at Guanzhou due to cancellation of flight.
Staff behavoir at Bagkok was very very horrible.
Sorry to say will always tell my friends not to travel by thai.

Prakash Nagar
+[protected]

Dear Sir / Mariam
Am fly TG584 yesterday, am really unhappy about your staff on plan, the locker is a bit high not comfortable to take my bags to the locker and am ask for your staff to help this, what your staff said to me, he said not his job and you can check thai airway no this service. What do you think about the world to your business seat coustomer.
Am never been angry and really happy like this before.
Thank you
Best Regard

We had a flight from Guangzhou Mumbai via Bangkok on 28th Oct flight TG669. However the flight was delayed for 10hrs and then cancelled.

The airlines didn't provide any food or water to the Passenger's. Then few passengers were transferred to Bangkok via another Thai airways and few were transfered by Kenya airlines.

When we 21 passengers reached to Bangkok airport via Kenya flight at night 11:30pm, the thai staff denied about any information of our arrivals and asked to wait till morning 5:30am for the manager to come over. But after giving a flight to them they promised to give us boarding in jet airways Morning 6:30am flight.

But morning jetairways denied that thai did not informed about this and did not allow us to board the flight.

We had to shout and flight for our rights. On which later they called the petrol police and we asked them to call the tourist police for registration of a complain against thai airways.

On which they called the thai manager from head office. But she also denied any such ill treatment given by the thai staff.

We waited from 28th October till 29th October evening (36hrs +) without any shelter and food provisions.

Infact thai also denied any compensations for this "stating that it's an internagional aviation norm that no compensations for any technical fault in flight.

However we ask for our 36hrs which were wasted on bangkok airport.

We would suggest not to at all travel by thai airways.

Thai gave no hotel accomodation, no food, no compensation and no return flight on time to our respective cities.

We have all the photos and video copies for there bad behavior with all the passengers for record. We will file a case against them

Hi i m on seat number 66C of TG 317 on today 20 october 2018 flight. Time is 19.28 while i write to you.
The flight is late.
There is no airconditioner in plane and all passengers are complaining but your staff is only making excuses for last one hour.
My Screen is not working and i am asked to shift to last seat next to toilet.
Why do you make claim about being luxurious airline with best hospitality if this is condition of you plane and services.
What do u think we are you slaves getting transported and you are doing any favor to us?
I want compensatory action for this torture. Its 7.30pm and still no airconditioner and my inflight entertainment also now working.
Two months back i flew business class with you airline and now this is terrible experience. I will wait for your revert.

Sanjay Gadh
Mumbai
[protected]

Hi,

I just took a flight today (4th Oct 2018) on TG404 from Singapore to Bangkok International Airport. Upon retrieving my luggage at belt 9, I noticed that the handle is difficult to extent. I left to airport in a rush as I've an appointment to attend to.

When I reached the hotel and open my luggage, I then found the full extend of the damaged.

Hence, I am logging a complaint officially for my damaged luggage. Details as follows:

Date/Time: 4th Oct 1225hrs
Flight: TG404
Tag Retails: 0-217 TG 202062
SEQ NBR 109

I've taken a few photos as attached. Would like to seek your advise on how to proceed with the recovery of the damage.

You can communicate with me at "[protected]@gmail.com"

Appreciated in advance... Cheers!

Following an unsuccessful attempt to give feedback on you website, I am expressing my grievance here.
On 15 Sept I flew from Melbourne to Heathrow (London) via Bangkok (Booking Ref: OUEKMG). After a lengthy (6 hour 40 mins) stopover with a further 30 min delay I boarded Flight TG916 only to discover that my seat 72K (plus the one next to mine and the 2 in front) were all experiencing problems with the entertainment system. (There were not enough spare seats for us all to move.). As you can imagine, this was extremely disappointing as it was a 12.5 hour journey. To add insult to injury, the screen suddenly came to life as we landed at Heathrow! As compensation, I was offered a pink Immigration Fast Track Arrival Envelope which I was supposed to put my landing card inside, however this was of no use to me as I didn't need or have a landing card and as my luggage was almost the last into the baggage claim collection area I was certainly not fast tracked out of the airport.
I am due to fly back to Australia on Friday 5 Oct and hope that the service I receive will be to the standard expected (and that of which I have received previously) from your airline.
I look forward to hearing from you.
Thank you.

Keilic Wong
The Sukhothai Residences, 3/172 Sathorn RD.,
Thungmahamek, Bangkok, Thailand 10120
Tel: [protected], email: keilic.[protected]@scblife.co.th

Thai Airways International Public Company Ltd
(Thai Airways Customer Care Service)
89 Vibhavadi Rangsit Road
Bangkok, Thailand - 10900 September 12, 2018

Dear Sir/Madam,

On 01/08/2018, my family and I were scheduled to fly to Singapore (SG).

We bought Thai Airways tickets(TG409:1-Aug-18/TG408:5-Aug-18), having regularly flown TG over a long period of time. At the check-in counter, the attendant told us that one of our daughter's passport, Kourtney Wong, would expire within 6 months. Kourtney was 9 years old. (I attach a copy of her passport. At that time, the passport would expire in 5 months.)

The TG attendant told us that SG requires her passport to be valid for at least 6 months. Therefore Kourtney could not take the trip. She said there was nothing that could be done. She asked us to consider all going home. Apparently her shift was almost over and she wanted us to just go away, disregarding the horrible situation that we faced as a family. She said TG would not issue a ticket because of potential fine. She showed no sympathy or understanding of the situation even though we were in obvious anguish. I had to attend a business trip, and we were considering leaving Kourtney behind with her grandfather who had to rush to the airport just in case.

Given the commotion, someone else nearby tried to help. He walked us across to the SG Airline counter. SG Airline confirmed they have no problem to fly us. Therefore we bought 2 tickets on SG Airlines, one for Kourtney and one for my wife. Needless to say, we were so relieved!

We flew separately to SG, Kourtney and my wife on SG Airlines, me and Ellie (our youngest daughter) on TG. We flew a few hours apart. Upon arrival, SG immigration did not ask any questions and let all of us in. Apparently because Kourtney was only a child and her passport expiry was in 5 months there were no concerns.

I am writing to ask refund and compensation for the stress that TG put us through as explained above. We did not receive any warning. The service was appalling. SG immigration had no problem accepting a little girl. Why was TG so insensitive, inflexible, gave us wrong information and only caring for a potential fine?

Regards,

Keilic W.

Dear Team,

Please find attached appended Email sent by your team in Delhi, India regarding Schedule Change as Flight from Lucknow has been cancelled and now we have been asked to change the sector from Lucknow to Delhi.

Based on the original booking we have made all Hotel reservations and domestic airline Bookings in Thailand ( also in Thai Airways). Kindly note that all these bookings are non refundable and non amendable.

Changing the sector from Lucknow to Delhi is a big hassle for us as we need to travel on odd timings with old parents and Infant ans seek arrangement to travel from Lucknow to Delhi and a big monetary loss for us.

If Thai Airways is ready to pay or Compensate us for this time loss and Money Loss then we are ready to change our sector as we are already paying higher cost from Lucknow Sector.

I Tried to contact your India Office but unfortunately it never Connects there to the Person who wrote to us Mr. Shiraz and when I spoke to Other representative Ms.Roopa then she was so rude and misbehaved on Phone and was like you have no option but to accept this.

Please understand we wanted to make a nice happy trip with the entire family and it seems its is turning out more to be ugly and bad before travel itself and seems I have made a Bad Choice in choosing Thai Airways for this trip.

Kindly Note our PNR Number for these bookings.

Name Booking Ref. No.

1. Chaturvedi Alkesh KF7D7C
2. Chaturvedi Ankita KF7D7C
3. Chaturvedi Rajendra Nath KF7D7C
4 Chaturvedi Meena KF7D7C
5. Chaturvedi Amairaa KF7D7C

6. Chaturvedi Rituma KGVTWS

Regards,

Alkesh Chaturvedi
+[protected]
Email : [protected]@yahoo.co.in